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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I ordered a laptop bag, when it arrived the shipping bag had a slit in it, the protective inside cover had a slit in it and the actual bag had 3 knife slits in it. Sent photos of all three to Temu and s lsdy told me the refund was on its way back to Paypal...a total pack of lies. They told me to trash the bag as it was no good and not to send it back. They will send you what you order but from experience it us to smsll, to big or broken and unusable. If you have money to waste then go ahead and waste it with Temu. Photos sent to Temu by myself and Paypal so none below.
Products used:
Socks given to wife, small for a man, polo shirts given to friend as they were too small even though ordered xl.
Date of experience: May 3, 2023
I can't give a 0 for a rating or I would but had to give a 1! I think what I received was well below standard of any merchandise I have ever purchased! I don't think I will ever order again. Most of what I ordered went into my trash due to very little useable! CHEAP, CHEAP, CHEAP!
Tip for consumers:
Just that the merchandise was so cheap & worthless!
Products used:
Shoes, dog leashes, charms, tooth paste squeezers, cup holder pads, seat pad, etc.
Date of experience: June 2, 2023
Hello Barbara, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
I needed to return items that I accidentally ordered too much of and was told to go to UPS by a Temu rep.I get to UPS and Am told they cannot process my return.afyer driving 30 min to do that I now have to turn around to drive to the post office and Am told they can process my rerurn but to no avail...I call Temu and ask them to send me the correct labeland now they are telling me they can not send me a QR code that I need to fi d somewhere to print a label.I spent over 2 hours with different reps just to be told different stories and no facts. I finally ask for a manager and now all of a sudden there is no manager to be found.I ask for a complaint address abd the guy is not sure what the companies address is or what state itis in but he says it might be in Massachusetts.worst customer service ever and now I Am stuck with purchases that I will never be able to get reimbursed for or credited back to my account.never again!
Tip for consumers:
Never order from temu
Products used:
None
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Hello, I've just recently got Teemu and the "deals" are BS. It tells you if you spend 20 bucks or more you will get $100 bundle and then the bundle just ends up being four different coupons that you have to spend a certain amount of money just to get that $30 coupon not to mention when you use the coupons you have to pay for shipping and handling yourself, and don't get me started on how long it takes to get here, we're talking weeks even months. I spoke with customer service, and they are absolutely no help whatsoever. I spoke with customer service, and they are absolutely no help whatsoever F**k Teemu, stick with Amazon. At least you get free shipping and 2 day delivery and no BS CLICK BAIT!
Date of experience: October 29, 2023
Hello Jesse, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
I order a lot of things and I can't tell what is what EVERYTHING look alike I order under workout garments extra large no where near that size I'll never ever order from this site again I'm very very I spend a lot of money here the only thing I see is they change there name when they say you get what you pay for is very much true this site is real BS I HATE IT HERE AND I WANT ALL MY MONEY BACK A.S.A.P
Tip for consumers:
If these things are very cheap and over rated
Products used:
None
Date of experience: March 12, 2023
Hello Lee, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have made a purchase, it actually turned out really good. The items were as they described. Quality wasn't great but at the price it was expected. The belts I ordered I'm extremely happy with.
Products used:
Belts, kitchen mats
Date of experience: May 2, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have placed 2 orders with this company and never received any product I ordered (shoes). All I got from them were apology emails for being out of stock and offers for a $5.00 credit.
Tip for consumers:
That the site product offerings were too good to be true.
Products used:
I never received any of the products I ordered. They were all shoes
Date of experience: March 23, 2023
Hello Julia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
It doesnt matter what youre redoing like ur wardrobe your room your study desk bc temu will have smth for uuuu! Temu really is t h e place i go to whenever i feel the sudden urge to give smth a makeover…but let it be a gradual makeover lmao give temu a chance to deliver…which usually takes up to 2 weeks
Date of experience: April 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
You are buying a coffee maker for what appears to be a good deal but you get toy versions of it in a lego like set…What kind of business list a picture of a real espresso machine and sends a toy instead? STAY AWAY FROM THIS SCAMMERS…
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm very sorry to hear that some of you are having trouble with this company. I believe they have great products & after comparing similar items on other sites, I'm very happy with their prices. I was kind of curious about where this company is located after receiving my first order. If I had anything bad to say about this company, it would be that they need to disclose their location. I don't think that would keep people from ordering from them. As for customer service, I have no complaints. I received my second order from them today (4/1/23) only to find that they sent me the wrong order. I was initially upset but after spending over as half hour in the chat room, the issue was resolved and my account was credited immediately. The chat room person was very patient and once I told her I wanted to know exactly how was and when issue was going to get resolved she offered a refund and told me she mark my refund urgent and like I said it truly was. I did find the the chat room evasive at first but once she realized I wanted my specific questions answered meaning exactly how what and when she was more than helpful. Mistakes are made all the time but I truly believe that this company will resolve issues and I am very satisfied with how they handle my issue." I believe this company is reputable with good customer service and great products and prices.
Date of experience: April 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Ordered a little cute lamp for my cousins upcoming bday but it arrived with some damages and dents but lemme tell u that temu was all over that the moment i reached out to customer service. Got a response super fast and they helped me go thru the entire return and refund process ((Temu offers free return based on its Temu Purchase Protection ICYMI)). Idec that i had to reorder another gift bc it was still a 10/10 experience for me knowing that they actually cared enough abt me to help yk:>
Products used:
night light
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Ordered several different items. If you're not looking for quality, and just want a low price this is the place for you! Quality like "Dollar Tree" or "Dollar General" stores.
Tip for consumers:
Full refunds are NOT given even if it's your 1st order as stated in the guidelines.
Products used:
Of the 10+ items ordered, returned 3/4 of order. Kept clogs for the house, steering wheel cover
Date of experience: December 15, 2022
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Keep dreaming that you can get something cheap and it be good quality. For me it has been a returning fiasco. Missed parts, broken items. I did get a good dog collar. Be careful
Tip for consumers:
The Temu site is alluring , playing games , spinning wheels for percentage off . It was quite entertaining, even addictive, I’m thankful I became aware of this deception and hope a lot of people read this , I wish I had looked over reviews , And lastly , to think that EVERTHING , has five stars . Geez
Products used:
1 dog collar
Date of experience: December 27, 2023
Hello Dianne, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. For help with your activity status or if you need any further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I got so much tings from this app i got my parents to donlode it it toke me so long to try to get them to and i did and my mom loves it and it is free shipping and i got 60 scrunches from there for 1.55 i love this app i also got 55 hare istenchens for 5 dollars
Tip for consumers:
USE THIS APP I AM BORED AND I AM IS SATERDAY SCOOL AND LOOKING AT STUFF
Products used:
all of them
Date of experience: March 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
In the oast 3 months I have placed and received 3 orders from TEMU (+1 on the way). Product quality excellent, delivery within 14 days, with accurate, up to date tracking info!
Tip for consumers:
Excellent Company to deal with!
Products used:
T shirts, underwear, waterproof plumbing tape, kitchen ware, zipper repair kit
Date of experience: July 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Sure Temu has lots of great junk (emphasis on junk) at junk prices but it's not worth it - ever since ordering from Temu, I have gotten daily robo calls growing in number on a daily basis, up to 6 a day now. It seems that by blocking the number, I am signalling someone that there is a live person here and the number gets sold more and more. I am also getting text spams daily and I click report as junk and delete but this is daily. I can't prove a connection to Temu, I would just have to say it is a wild coincidence if it's not them. Have had my phone number since early 90s and this has NEVER been a problem of this magnitude before Temu.
Date of experience: May 19, 2023
Hello Que, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
BEWARE! This site has HACKERS sneaking all through it! I have only used this app twice and BOTH times my back account has been HACKED! And for LARGE sums of money, completely wiping my account clean! I am FURIOUS! There is nothing in this world worth losing all my hard earned money for cheap items! I deleted the app and I suggest you all do the same if you wanna protect what's YOURS!
Date of experience: May 4, 2023
Hello Kimberly, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Temu Team
Since you used SpeedX, delivery has been shabby. I had several orders that were not delivered and I would like to receive the items I ordered but accoring to your customer service, you lost my orders.I will have to stop buying from you, it does not make sense to buy and never receive the things you purchased. Geting the refund is ok but I want the things I purchased. I don't want store credit, as I will not use TEMU anymore, since you guys have not delivered to me what I ordered.I would rather that you return the cash back to my credit card.
Products used:
None, never recieved the items I purchased.
Date of experience: July 1, 2023
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Temu team
I always felt guilty whenever I go crazy shopping online bc I was always like wow I'm contributing to climate change:< BUT THATS WHY IM SO HAPPY THAT I FOUND TEMU I thought that it was just yet another shopping site but they actually have a carbon initiative that makes sure they offset their carbon footprint for every delivery which I love! Super happy that I found a place where I can shop without feeling bad about it 10/10 recommend
Products used:
women dress
Date of experience: March 13, 2023
Hello Robert, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
The prices are great IF the product comes undamaged. The fact that EVERYTHING is shipped in a flimsy bag without any reinforcement guarentees damage. BuT
The product I ordered clearly stated "Do not bend or fold" on both sides. Your workers then proceeded to put it in a bag with other products and FOLD MY PRODUCT to close the bag, when they could have closed it flat with no issues.
Your workers damaged my product before it even got shipped. If it had been even in a cardboard sleeve, it would have not been folded and damaged to the extent it is, which is unusable.
Date of experience: March 14, 2023
Hello Melanie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently.If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I've ordered SO much stuff from TEMU and I have to say I was very suspicious at first because the prices were so cheap but highly recommended and you won't regret buying anything.! Couldn't be happier with the prices and the quality
Tip for consumers:
You won’t regret it I promise. Prices are great and so is the quality
Products used:
I’ve bought way too much from this site but highly recommended
Date of experience: June 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered lots of jewellery from this site, it all looks so amazing and beautiful in the pictures the prices are so so cheap but I was so disappointed and shocked when I received my order the jewellery looks so cheap really bad quality and easily can break no wonder it's so cheap also some items I received were broken, I won't be ordering from them again and would not recommend either I am very embarrassed to tell my friends how much I paid in total so gutted, the jewellery was all made in China would stay away from this site than you constantly keep getting emails so many all day long temu is cheap and you pay for cheap quality
Date of experience: August 26, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu began with enticing initial offers for the first 2-3 orders, providing a favorable start. However, once you transition from being a new customer, the offers cease. Despite the attractive low prices, the quality is disappointingly poor, and the delivery time is unacceptably long. Furthermore, there is a notable absence of a customer service contact number or email for addressing issues.
I made several attempts to reach out to customer service regarding my lost package, but regrettably, no satisfactory solution or assistance was provided. Consequently, I ended up losing approx £50 without any resolution. I strongly advise against falling into this trap.
Continuing from my previous message, I made persistent attempts to contact customer care, investing nearly an hour each time to articulate and clarify the recurring issue. Although they advised me to seek confirmation from Evri, which I promptly obtained, the resolution with Temu remains elusive. Regrettably, my diligent efforts have not yielded a satisfactory solution. Notably, one representative successfully initiated a ticket, but to my dismay, it was closed without any accompanying explanation. This has left me thoroughly disheartened. For your records, this delivery included multiple orders (which can be find with delivery date 23 Dec) so including primary order number is: [PO**************278].
Date of experience: January 3, 2024
Hello Vikash, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I buy a diferents products with this company and for me is a good provider and cheaper than other company's like to ebay, amazon, etc. The first five starts are the wide spectrum the items and in differents categories the uses of domestic's and work daily. The second five stars is about the easy interface in the phones for you select, review and pay this in a few minutes. Now the two stars is the delivery, that have a long time to receive our goods. The quality of products is another 3 stars for the company because you find goods products and another are regular productos. The prices is the four stars because not all the products are cheap, some products is possible to find at lest price than other's.
It's a alternative seller in some cases for your usualy products that you will need. The average is 3.5 to 4 four stars not more.
Date of experience: January 24, 2023
Hello Marta, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com.
Right now i notice Temu is just fake ads pretending to sell the artwork of Laelanie Art Gallery and they do not have permission. Temu are not professional and they better remove those ads that mentions Laelanie Art Gallery.
Tip for consumers:
They are not professional and horrible customer service
Products used:
horrible!
Date of experience: August 25, 2023
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. Please contact ipprotection@temu.com directly for intellectual property issues. Our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Derrick, thank you for shopping on with us and we are sorry that you are experiencing difficulties with your order. You can message the seller directly for assistance with the journal. For detailed instructions on how to contact the seller, please refer to our support center: https://www.temu.com/support/c3/how-to-contact-a-shopseller-f-44-s-160.html. Ultimately, if you are not satisfied with any item you receive, you can apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need any additional assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email me at yos.wang@temu.com. Best wishes, Temu Team