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Temu offers good quality product but they also give customers the best value for their money. More often than not, there's free shipping across all orders and items on the website, but customers can also easy return products that they didnt like with Temu's purchase protection program. Transactions are very fast and secure and theres always a customer service representative ready to help with problems. Apart from the very affordable price, Temu also gives customers much much more
Products used:
Gardening stuff
Date of experience: April 26, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
This seller had some great and positive ratings and reviews but a part of me was still skeptical about buying this product BUT I HAD NO REASON TO BE. The seller absolutely came through! Pictures and descriptions were very accurate and I got a great product free of any defects or damage:)Temu gets their photos straight from the seller I think so that's why the photos are so accurate. Have been enjoying it so far so thank you!
Date of experience: February 21, 2023
Temu has the worst shipping updates of all the online shopping sites. On the day my package was scheduled to be delivered the only update was from two days ago. This is totally unacceptable.
Date of experience: September 16, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Have ordered several times, and apart from 2 articles, everything was 5 +++. These 2 articles were a beret, which was too small [more for a child], and a dress, which was thinner material than expected,albeit good quality, just not for winter. When I asked about returning, I was informed I can KEEP THE ITEMS, and STILL GOT A FULL REFUND INTO MY CUSTOMER ACCOUNT! LOVE TEMU!
And NO, I am NOT an "influencer" [whatever that is; if you need someone to tell you what to think/ buy/ do, you are beyond help...]
Tip for consumers:
Go for customer site refund, not back into bank account, it is immediate and safe !!!
Products used:
Dresses, handbags,Christmas decorations etc.
Date of experience: January 3, 2024
Hello Iris, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought a bong off here. Went to open my box up it up and it was shatter. Contacted love Chat. Get told 2 s nf and y back. Well I would but I threw the hole box away bc I was pissed off about..
Products used:
Well my lip plumper
Date of experience: June 26, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was supposed to recieve four orders at the same time I didn't recieve any of them I can't get anyone to answer me on live chat it automatically processed my refund on two of the orders not recieved and said contact customer service on the other two orders which seems impossible I really had good experience with Temu up until now there's two order numbers
Tip for consumers:
Don’t spend what u can’t afford to lose because getting a refund for my missing orders has been dang near impossible and they don’t have any customer support
Products used:
Didn’t recieve package
Date of experience: March 6, 2023
Hello Genny, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I did receive my order on time, but half the items weren't even worth the low price. And they have "promotions" that promise free $$$ and items AS LONG AS you try to refer all your friends, and just when you go to do the last referral, the software glitches and won't count your last referral, therefore you NEVER get your prize. I did this with MULTIPLE OFFERS on the site and everything would go fine except 2 things, you will ALWAYS "WIN" there games and get the most credit FIRST and you will ALWAYS LOSE when you try to do the last referral. As I said in my title, these are SCAM TACTICS to get free referrals from you and free advertising without giving you ANYTHING.
Products used:
Shirts only.
Date of experience: June 13, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
I did not recive items trash company will never purase from temu again! I Have Literal proof from uniuni that it was delivered to the wrong address, ive sent it several people and they are refusing to give me a full refund to original payment method! Its been 2 weeks since my packages were delivered to wrinf address all you get is cookie cutter copy and past anwsers and make you run at
Round in circlea
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
After seeing some ads, I ordered 8 items from Temu. Later, I was worried I'd made a mistake. Ut I got text updates and my pkg arrived in less than 10 days! Thank you so much!
Products used:
Cookware, belts, trinkets
Date of experience: March 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu has something for everyone even my pets love the confirmation text and tracking they send it right away and I have never had any problem with an order
Products used:
Pets and grandchildren
Date of experience: September 29, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I don't mind buying certain products from Temu. Although, it is still a bit of a hit-or-miss with the quality.
However, they have decided to increase the free shipping from having to spend $20 to $35, and now they have greedily increased it to $40 in the guise of being environmentally friendly.
It is more likely that they are increasing the amount due to the frequency of the sales, so they are making you spend more to be entitled to free shipping.
I have $31 worth of products in my shopping trolley, but I have deleted them all, as I'm not prepared to give in to their greed by buying more stuff to get free shipping.
Note to Temu, please don't give me your generic copy-and-paste answers to contact your customer service. Not unless they have the power to provide free shipping for under $40 spent. This is a management decision to increase the free shipping entitlement amount willy-nilly. Let the management team realise that in the long run, they will lose more customers than gain more profit by increasing the free shipping entitlement amount.
Tip for consumers:
Continue to increase their free shipping entitlement so you end up having to buy more or more expensive products.
Date of experience: March 24, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Was intised to buy a pair of sandals at an absurd low price. This vanished and increased 20x after another "first time buyer" deal was offered. Scam 1.49 turned into almost $30
Products used:
Immediately cancelled order
Date of experience: August 28, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have 3 bank cards used all 3 ordering items when 3 banks send fraud alerts on all cards big red flag every item purchased was double charged over 200$ on 1 card needless to say App deleted no one in my family is allowed to order from TEMU AGAIN. Terrible doing business with your rip off company check your statements people!
Tip for consumers:
Don’t do it beware
Products used:
Household items
Date of experience: February 6, 2023
Hello Kelly, thank you for reaching out and we are sorry about your experience. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you wouldn't mind sending me an email with a screenshot of the transaction details to taylor.wu@temu.com, I would be happy to look into this matter for you right away. If these are pending transactions, they do not always lead to actual charges. If not processed, pending transactions are typically removed in 2–5 business days. If there is unauthorized access to your account, we strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. We will do our best to assist you and cooperate with the bank on this. Best wishes, Taylor
It is picture selling not good quality. Wrong size cheep and useless item like dollar stores. Shoes stinks badley and wrinkel after few minutes. Don't waste your money
Tip for consumers:
Why nobody stops these scared and non responsible companies in Canada?people loose money when added it will be millions dollars. This is çandian capital which goes to waste.
Products used:
One out of 4 purchsed items
Date of experience: May 10, 2023
Hello Reza, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I wish I could give a 0 star! I didn't receive my package, and it said it was delivered on the app and on USUPS! I called and it said it was all refunded! I never refunded it! I am beyond words and absolutely devastated, I bought all that for mom and her birthday and now she gets nothing. I don't even get refunded until A MONTH! I will NEVER shop on TEMU again, as much as I was so excited to buy from temu, never again...
Tip for consumers:
Have good trust issues
Products used:
NONE
Date of experience: February 27, 2023
Hello Jaidan, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Coco
Everything I've ordered from Temu has been of acceptable quality. Some items are better than others. It's usually a bargain, as you get what you paid for.
Date of experience: August 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I found Temu on the website, I did research, ratings and reviews. Even though some were negative I decided to give them a shot because I liked a lot of their styles in clothing. I have literally ordered forty to fifty pieces from them. Shoes, dresses, hair pieces, sweaters and more. I will honestly say that I have been impressed and satisfied with my orders. The great thing about this site is that there is free shipping, free returns, tracking numbers and consistent with dates. And if your package is later that the date issued they add $5.00 to your account. They also give you a lot of bonuses, discounts and coupons. Sometimes you even get free merchandise from your cart from the gift boxes they offer. I think that the site is awesome, exciting and a fun place to shop. I have seen the same identical pieces on other sites for much more money. I know that for a fact because I have ordered them and compared them to one another. Their Mary Jane shoes are great shoes to travel in. I'm blessed to have come across this site it has everything one would need to travel including suitcases and duffle bags which I also purchased! Love Temu.
Tip for consumers:
I don’t know if you get a cash refund, I’ve always got the return item amount in a credit to my Temu account.
Products used:
Shoes, clothes, duffle bags, hair pins and small purses.
Date of experience: January 2, 2024
I've received everything within the time range estimated (7-10 days).usually about 8 days.
Some clothing is on the cheaper side like the graphic Tshirts. Well, the shirts are actually very nice quality, but the iron-on graphics can appear cheap upon close viewing.
My bathing suit I got was literally the best bathing suit I've ever had and it was 8 dollars. It's not cheaply made or cheap looking.
All this being said, the clothes we have received have all made us super happy because they're awesome and we bought them on flash sales so the shirts were only $1-$4.
My kids got "croc" pins. Like bags of 20+ pins for <$2. They're obsessed. Their friends think they're so lucky bc legit pins are expensive for that amount, and these pins look like the real thing.
Also the rugs, stuffed animals, and kitchen/bathroom gadgets have all been great. No complaints at all.
For the amount of money I save on the products, plus free shipping with no billed membership, I'm extremely satisfied with Temu so far. Just have to be willing to wait longer than Amazon stuff.
You can leave product reviews, and view photo/video reviews of products on the site before purchasing them, like on Amazon.
And apparently there's no-hassle, free returns. But I can't attest to that bc I've not returned anything yet.
Tip for consumers:
Just make sure you read the reviews on products to ensure others have been satisfied before you buy. A $1 shirt seems sketchy, but everyone else seemed happy, so i ordered it and I was also satisfied.
Products used:
Clothing (men, women, children, swimwear)
Croc pins
Kitchen / bathroom gadgets
Rug
Date of experience: June 19, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu has lots of varieties of items at low prices.
Not only the price is better than Amazon, but they also offer free shipping and free return without a membership fee.
Products used:
clothing, kitchen, bathroom, cat toy.
Date of experience: February 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I bought an order almost 300 dollars from the app and they kept me awaiting to ship like almost 3 weeks without shipping i tried to contact the customer service many time to cancel to order because they supposed to have the order because i was traveling so first the customer service was unhelpful at all ignoring me and sending me a stupid answer everytime after days of sending the message we gonna give u credit 5 dollars for being late
I told them many time noo just keep it and don't send it because I won't be able to get it and i was almost talking everyday to them and sending message to the email and the app and everywhere
Guess what they ignored me and shipped anyway and sorry we can't give u the refund u get the order and return it back (even if im out of the country like wtf)
And my order I didn't receive till now its still late
So i think its scam guys don't buy from this $#*! app no one gonna listen or help you
Date of experience: March 29, 2023
Hello Raghd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I started shopping at timu a couple months ago I've spent over $300 at the beginning of April I sent back some things half of my credit I wanted back from my original payment method and the other half I wanted credited to my team new account so I can do more shopping they have lost my items that I've returned they owe me a $48 credit they voted to me for 2 months I've spoke to supervisors I've done everything I know how to do I call every week and I haven't even so much as received an email where's my $50 how do I get my credit back
Tip for consumers:
Nothing else
Products used:
Clothes
Date of experience: May 18, 2023
Hello Donna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I HAVE ORDERED SO MANY TIMES AND REORDERED! NEITHER THE UPS NOR TEMU CAN GIVE ME ANSWERS THEY MAKE THE STUPIDEST EXCUSES ABOUT THE PACKAGE AND JUST KEEP PUTTING IT BACK ONTO MY TEMU ACCT AS CREDIT TO REORDER! BEEN WAITING FOR PACKAGE FOR A MONTH! Scam terrible company. How are they still up?
Tip for consumers:
Terrible. Terrible. Website.
Products used:
Didn’t get any.
Date of experience: December 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Their items are nothing but cheap piec3s of plastic...pictures on website make it appear that your receiving and a normal size product. But, that is clearly not the case...MAKE SURE YOU READ ABOUT THE PRODUCT BEFORE YOU BUY, i learned my lessin, will never order from here again!
Tip for consumers:
DO NOT
Products used:
None
Date of experience: November 18, 2022
Hello Kimberly, thank you for reaching out. Your feedback is extremely valuable to us, and we are sorry that you are not satisfied with your order. Temu is an online marketplace featuring a wide selection of unique merchandise at affordable prices. We work with our global network of suppliers and logistics partners to curate and deliver competitively priced products that empower and fulfill the dreams of our users. Temu implements strict policies and control measures to ensure product quality and the accuracy of product descriptions. If the product does not match its descriptions or photos, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). Please do not hesitate to contact our Temu Customer Service at help@temu.com if you need assistance.
A part of my order was delivered, the second half wasn't, according to the site "it was sitting at LaserShip", apparently. So I reached out to Customer Service in the online chat, they gave me a number to to call so I called the number the next morning. Then Customer Service Rep on the phone...investigated and said that I would have an "accurate update on that day". I did receive an update telling me "that they are unable to LOCATE my package so I NEED TO CONTACT THE SELLER". Angry is an understatement for the way I am feeling. I spent almost $500 for NOTHING. I WANT MY MONEY BACK!. I will NEVER order anything from this company AGAIN!
Products used:
Nothing
Date of experience: April 24, 2023
Hello Kimpley, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I have never had a problem with any of my orders. From clothing to shoes to houseware.
They deliver every time. Waiting on another order to come in this week.
Date of experience: July 24, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
EDIT: To be fair, it's not all junk. If you actually get the savings applied, you can find some neat trinkets at a good price. Also, the false charge on my account was valid, my bad Temu. (Family ordered something.) BUT, only a few of the promos applied and I spent $150 on a $100 order.
Essentially, it's a convoluted coupon game. They will hook you with free promo offers that lead to more savings the more you spend, rapid fire, with a timer. But the "$100 coupon" rewarded after the first "level of buying" is a perfect lame representation of what Temu does-- you get 3 tiered offers with discounts the more you spend-- which equal that "FREE $100 COUPON". It's nonsense... but I still spent on the offers. When the bill comes, the promo savings have vanished, and you pay full price for (sometimes) junk. The price really determines is it's "junk". Customer service asked to verify the promotions not applied, then listed a whole bunch of promotion offers, expecting me to remember between several similar promos. It was one price in my cart when I paid, then the full overvalued price when I got the bill. So, Temu stays 1 star and I'll never use the app again.
Tip for consumers:
In the end, I'd rather shop around rather than Temu. I don't enjoy the structure of ambiguous deal shopping, huge discounts with coupons and promos on timers. Fun for a minute until you realize you're kinda getting ripped off.
Products used:
A bunch of trinkets and lights. Quality varies.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Nathania, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco