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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
This company is in the vein of Wish.com and Zulily.com but newer. I have found and ordered several items from this company and have No complaints. The items are sourced from somewhere in Asia (no extra bells and whistles) or frills), but cost less without the cheap thrills of other sites. For example, I ordered some knit running shoes and they were well made, shipped immediately and are fashion-forward. The pricing was unbelievable. Don't get me wrong, I truly enjoy my designer brands... But Temu got me without, designer name brands but quality of construct and appealing designs. There is everything from clothing to household and technological products to choose from. Incentives and discounts galore... And since, it's the latest money saver out there...I recommend a visit to Temu.com
Tip for consumers:
Check out Temu.com for sound purchases and rapid shipping. They have some nice products
Products used:
Shoes, pet clothes, makeup
Date of experience: November 16, 2022
Very cheap material.I bought a chain saw sharpener tool, it's more like a toy than a tool to sharpen a saw. Total waste of money not to mention I waited almost two weeks for this item to arrive.
Products used:
chain saw sharpner
Date of experience: June 8, 2023
Hello Kami, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Itsn not working. Charging- yeah right. Some other stuff is not working too. Cheap doesn't mean good. That I learned thanks to this temu site. For the experience I will give 2 stars.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Download Temu App and search the code below to accept my invitation! Loads of stuff for so much less than other retailers. My first order I got £80 of items for £20!
*******
Date of experience: August 19, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Sure cheap stuff. Like most things, read the descriptions. For customer service, was great was refunded part of my order for missing items. Had option for return to original payment or temu crrdit...
Date of experience: February 14, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Have already taken the necessary steps and contacted the company regarding my purchase of $200 worth of items. However, the products I received were of poor quality and seemed cheaply made. The pictures displayed on their website were misleading as the items looked bigger and better than in reality. Some of the products were so small that they couldn't even be seen in a yard. Despite my efforts, the company has refused to provide any refunds, which leads me to believe that they are acting unethically. It's disappointing that such a company is allowed to operate and sell products to the public, and I believe they should be investigated and held accountable for their deceitful practices. The pictures below indicate how small the mushrooms are that go in your yard, which are ridiculous and made out of cheap plastic and the leash that sitting next to my wallet, is supposed to be a collar that lights up for my extra small dog that is an extra small collar not an extra small collar. It is large, and it will never fit my little tiny dog so I bought three of them thinking they would be great to have and now I have all three and I'm stuck with them. Their extra small is a large.
Tip for consumers:
I wish people were more honest. I don’t understand how you can take peoples hard, earned money, and think that we want this junk!
Products used:
Dog dish and dog carrier
Date of experience: May 8, 2023
Hello Gabriella, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
I decided to order something I wanted but not to expensive, to make sure it wasn't a fake company. The items are so cute and I'm excited to give them at Christmas, I just have to buy the wine, lol. An added surprise was included, 3 gift cards. I will be ordering from Temu again. Also, it came in in 7 days, not as long as I thought.
Products used:
Two wine bottle gift covers.
Date of experience: November 23, 2022
Hello Becky, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
The products are dangerous! Under low quality!
The photos are in the web shop are not real! They are modified. The electrical staffs are dangerous and/or doesn't work!
Date of experience: February 19, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had just downloaded the app and started playing there games, I was doing pretty good, then the game glitched, I didn't get my 6 free prizes, I was frustrated so I contacted support, they treated me horribly, the whole time, and was smug and aggressively arrogant, $#*! temu, they don't deserve anyone's business, don't waist your money
Tip for consumers:
Terrible customer service
Products used:
None, first time on the app
Date of experience: December 21, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've order a few times before and never had a problem with Temu. It's honestly an amazing app and it takes about a week to get to me. I have gotten everything I ordered for free just by playing there Temu credit games and by referring others. If you love getting stuff for a steal go for it and you won't regret it.
Tip for consumers:
Just go for it!
Products used:
Jewlery making supplies
Date of experience: December 13, 2022
Hello Rebecca, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Temu is not a online company like Amazon. My recent experience shows that they set up many scam to trick customers into buying their products. When I made my order online on Jan. 8, Temu website kept reminding me I could get $25 coupon if my order was over $40. I tried it. After submitting my order, I received an email from Temu, saying that a $25 coupon will be issued when my order is shipped. Yesterday, I received a message from Temu, saying that my order was shipped and will arrive on Jan. 17. I accessed my account to check if the coupon is available, finding that the coupon was expired by Jan. 12 without any notice! Before the good was shipped, the coupon had already expired! It is clear it is a scam! I called the customer service. A lady answered my phone. She said she could only transfer my claim to the company management team, because she had no authority to address the customer complaints. I never has such a bad experience on any other online companies like Temu. My case made me believe Temu is not a honest company! Be careful to purchase products from it.
Tip for consumers:
Be careful to select the reward program on Temu. It is full of scam!
Products used:
Car scratch remover, etc.
Date of experience: January 16, 2023
Hello Changsheng, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you email me at taylor.wu@temu.com with your order ID, so I can help look into your coupon status right away? Best wishes, Taylor
Multiple purchases and satisfactory quality. USA sources attack China to create an enemy out of a nation beyond USA control. Hey, I once owned a Jeep. Lowest quality vehicle I ever got stuck in.
Date of experience: September 14, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
In the last 2 mounths I have spent a significant amount of money only to get missing pieces in packages or not receive them at all I have been issued refunds but ordered these things because I wanted them not to receive refunds of some sort on more than half of my orders
Every time I try to speak to someone I get a computer waiting on a package is not the issue I will wait 2 weeks if needed I just want my stuff this is incredibly frustrating and as of now have stopped ordering
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2024
Hi Melissa, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Our team will be happy to assist you further. Best wishes, Temu Team
I ordered 3 vegetable cutters for XMAS stocking stuffers. All three of the boxes came mutilated because of an improper shipping container. The choppers were delivered in an envelope rather than in a corrugated box. Luckily there was no damage to the choppers, however the containers (folding cartons) the cutters came in, look like something you might donate to goodwill. Not happy with the lack of concern over shipping methods with these items.
SMHART
Tip for consumers:
How poor the shipping container was.
Products used:
VEGETABLE cutters
Date of experience: November 25, 2022
Hello Steve, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue.
If you're the kind of person that likes the latest gadgets Temu. Is a great online shopping experience. Your order usually comes within 2 weeks after it is ship from China I assume. But the problem with their products is that a lot of times the size of the items are not as they appear on their website, and a lot of times their products do not deliver as promised and reference of durability and performance. So with this being said I have spent close to $2,000 buying everything from clothing apparel to the latest gadgets and there are some things that they sell that I would be more than happy to buy over and over again but there are other products that you just have to take a loss for because it's not worth your time effort or money to try to get a refund by sending them back way to China. And this is why I call it Russian roulette is like a box of cracker jacks you never know what the prize is until it arrives to your house because it could be totally different from what you think is going to be based on your perception that you got from the website
Date of experience: August 31, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought this just to try it out since it was so inexpensive. Something amazing resulted though - - I had recently developed impact arthritis from years of karate makiwara fist training; it had reached a point of constant severe pain. I started using this in conjunction with a grip squeezer, for the opposite muscles/tendons. Surprisingly, my pain was reduced and abated for a while, so I started using them regularly. My hands have now reached a point where there is no longer constant pain. Anytime I feel a pain attack coming, I do a few high rep sets of alternating with this and the gripper, and the pain goes away! I don't know the medical reason, but I am SO happy to have found a DRUG FREE method of relieving the pain. Please try it if you suffer from arthritic pain; it might work for you too, and it's so cheap that you have nothing to lose. HIGHLY RECOMMENDED! *I bought this level (6.6. Lbs.) and one higher, but only use this for the pain relief method.
Tip for consumers:
I'm not claiming that this will cure everyone's arthritis, but it did alleviate mine and I hope it will help at least some people that may have this same affliction. Please remember to buy a grip squeezer to use with it, if you decide to try it.
Products used:
Grip Strength Trainer
Date of experience: December 13, 2022
Hello Gregory, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Remember this once you buy you own it or will go through hell to return it! Terrible customer service, first you go round and round with a chat bot which after an hour had me in tears so frustrated. I was finally able to maneuver how to actually get an agent (very tricky process), who then isn't actually reading my concern, this agent keeps sending generic "policy" messages. Had no care to my issues or problems. Absolutely got NO RESOLVE. Agent refused to allow me to chat with supervisor or manager kept sending generic messages. Temu sent me a package of items that was totally damaged, repackaged and taped with packing tape totally dirty. I couldn't use the original packaging so asked if they could send me a new package/box whatever. I also said I needed UPS to come pick up the package due to inability to get to the UPS store they said no. I ended up having to pay someone to bring it to UPS and then have to wait god knows how long for a 48 dollar refund. They have NO CARE for customers NO customer service what so ever, Temu only cares about selling. Awful. Zero stars if it would let me.
Tip for consumers:
STAY AWAY cheap products equals cheap service
Products used:
None
Date of experience: March 12, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I placed an order in February and all I'm getting is $5 credits- I'm up to $35 in credits with no merchandise! No customer service. There's nothing I can do. Very frustrating. Going on 2.5 months.
Products used:
Never received anything. It's been over 2 months.
Date of experience: April 1, 2023
Hello Gretchen, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
WARNING: DO NOT DO BUSINESS WITH THIS COMPANY! I purchased the item from Temu that arrived at the end of February, 2023. It is a mini portable washing machine. Maybe it weighs 3 pounds. It doesn't have a pump. It's got a drain plug. Between the middle of March and June 13, I used it four times. It will no longer work. I can't get it to turn on. It just sits there and does nothing. I contacted Temu to get a replacement item, and they would do absolutely nothing for me because it was over 90 days since I purchased the item, and I was never informed of any limitations about time whatsoever. Temu treated me very badly. The other complaint I have about them is I get messages from them CONSTANTLY that I can buy a product for a ridiculously low price and then I go onto their app and it's 100 times the price they said I could buy it for. They do that repeatedly. It's false advertising. I believe Temu is a dishonest, disreputable company. WARNING: DO NOT DO BUSINESS WITH THIS COMPANY!
Products used:
Mini portable washing machine. Maybe it was 3 pounds. You fill it at the sink with the faucet. When you wanna drain it, you pull a drain plug.
Date of experience: June 14, 2023
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's competitive price is for a good reason - the products are nothing like their website. You will waste a lot of time receiving trash and faulty products that are unusable when you return the products even on the same day of receiving them in their original package because they are just really poor quality that you cannot use; guess what, they refuse the return, and when you ask why? They make two lies that are contradictory even to themselves 1. Wrong products were returned, 2. The box was empty. So which one is it, then? I guess because they receive so many returns, they start refusing returns instead of stopping sending trash to their consumers. So now you know the 90-day return is a lie; the products are nothing like the pictures or even the reviews on their websites, which is amazing because the massive reviews on each product seem like fake bots, including those with coupon codes, who are sponsored and paid by this said website. The things are cheap for a good reason, because it is worth nothing and waste of time.
Products used:
Nothing
Date of experience: April 29, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This business is a scam or the customer service representatives are all nuts from bottom to the top! When I ordered first time everything went smoothly and after two and half weeks I got my order. Items in my order were kind of low quality but I had paid low amounts for them of course. The next time when I was about to order via their website for the second time, there was something like a blockage on their checkout portal that it did not accept my form of payment! I contacted them two times via chat and after allotting my case to a so-called supervisor,I was advised after a few days that I'd better change my form of payment. As a result, I used another credit card of mine and again the payment failed. Next time, I tried my debit card and the transaction failed one more time! Whenever I contacted customer service reps, they were like robots who had the habit of giving me some repetitive, cliche type answers like again change your payment! Or contact your bank! Without trying to solve my issue over payment; as if they really do not listen to or care for their customer's requirements. I really do not have any issue in other online websites over finalizing and placing my orders except for this website. They are soooo unable to solve their customers problems; They are just GOOD FOR NOTHING!
Date of experience: February 9, 2023
Hello April, thank you for reaching out and we are sorry about your experience. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu partners with major global payment providers to handle transactions. We accept credit card payments through Visa, Mastercard, American Express, Diners Club, Maestro, JCB and through digital payments like Paypal, Apple Pay, and Google Pay. If your payment was declined, please consider contacting your bank for more information. We will do our best to assist you and cooperate with the bank on this. If you wouldn't mind sending me an email with a screenshot of the transaction details to taylor.wu@temu.com, I would be happy to further investigate right away. Best wishes, Taylor
I've done 4 orders now through Temu and have had a great experience for every order. So far the quality of items have been good, and I've received everything I have ordered.
Date of experience: February 26, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I REALLY HOPE THEY DONT STOP THEIR VOUCHERS BEC MY CART CAN GO AS MUCH AS 50 PER CENT OFF PLS DONT REMOVE THE VOUCHERS TEMU I REALLY WANT TO BUY MORE FROM YOUR STORE AND THE PROMOS REALLY HELP SO PLEASEEE DONT LET THIS BE A ONE TIME THING :(( ((((((((
Products used:
toy organizer
Date of experience: April 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed an order and it says delivered to me personally. It was not. They claim an easy refund. It is not abd customer service is not accessible. Avoid them at all costs.
Date of experience: May 4, 2023
Hello Joe, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I was notified that I had received a package supposedly of an auto headrest and lumbar support. What I got was cheap sun hat and box of coasters! Buyer beware!
Date of experience: June 26, 2023
Hello Lindy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello JL, thanks for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!