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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I have ordered MANY times from Temu. Some items are identical to ones offered by Amazon for a fraction of the price. Temu is now my go to before I venture anywhere else. They ship quickly. The communicate and the products are as described!
Tip for consumers:
Compare to amazon!
Products used:
Everything! One thing didn't work and pants were too short...they sent a refund right away!
Date of experience: December 27, 2022
OKAY HEAR ME OUT BUT LOW PRICES PLUS VOUCHERS? I got my order practically free when I put together a bunch of vouchers and all like I felt like I was on Extreme Couponers? Inoticed after the holidays that they didn;t have as much vouchers, but I still got free shipping on my March orders tho so that's a plus! I'm just waiting for them to arrive but I might already order again LOL!
Products used:
bag
Date of experience: March 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was reluctant to order from them bec6i thought it was just too good to be true and it is to a degree. They bait you with EXTREMELY LOW prices but you have to get the Ap just to find out the prices are even with Shein. Plus is the clothes are nice, fit will and delivery is fast! Their returns are easy too! So I will continue to shop with them because THEY SELL EVERYTHING! Even ADULT PRODUCTS
Date of experience: July 18, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Purchased items but when packaged arrived it was open and items were missing. I was told they will not refund me for the missing items because they were shipped from their warehouse. I'm not saying they didn't ship them I'm saying they didn't arrive but they don't want to do anything to make it right. I even sent them the packaging showing the post office stamped unsealed and item arrived and damaged condition. Do not recommend them they don't fix the problem.
Date of experience: December 16, 2022
Hi Dina, thank you for reaching out and we are sorry any inconvenience caused. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If your package does not arrive or not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html)
To make a refund, please login to the Temu app or website with your ordering account, open "Your orders" page, and click the "Return/Other help" button. Please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html if we can help you further.
Best wishes, Coco
Take forever to ship cheap no quality rubbish and when you get tired of waiting they refuse to refund and make you wait more. They give you tracking numbers that never ship.
Date of experience: April 9, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible.
I ordered 10 nylon backpacks as per the description to fill and pass out to people experiencing homelessness. What I got was 10 nylon covers for backpacks. Absolutely no use to anyone.
Date of experience: April 12, 2023
Hello Gaye, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
They are fraud, I bought stuff and charged twice and doesn't return my money and when I reach customer support they delete my chat and said another agent will talk to you
Date of experience: August 14, 2023
Hello Harman, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered, watched tracking, said package delivered. No. Nothing was delivered, they deleted my review, said they will reimburse, I'm pretty sure they wont...never again. Good luck..
Date of experience: April 20, 2023
Hello Sam, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order details, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
They SCAM you on the games for free items unless you make a purchase you will NEVER win they slow your last fish down to make it IMPOSSIBLE but if you make an ORDER then your fish feeds faster SCAM SCAM SCAM
Products used:
JUNK
Date of experience: March 22, 2023
Hello Pam, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I made a small order to see how the quality was on different types of products, it was ok for some things so I made another order doubled the size of the 1st order only to get a notice a week later at 2am saying my order was delivered so that afternoon I starred calling the numbers I found for customer service and the contact info for the seller noone answered and it sent me to a voice-mail so I started disputing the order thru the site no luck I messaged every contact they give you and nothing some people I know order and it seems to be like a hit or miss with everything about this site I'm pissed I'm out of the money and got absolutely NO help from them so yes I say this site is BULL$HI+ I hope this review helps people from getting ripped off like I did
Tip for consumers:
It's a gamble to receive items you pay for you mite get them or you mite just get charged and not receive them
Products used:
NONE!!
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I want one item to return that I purchased, called customer service and she guide me from a to z about the procedure for a return and send the return sticker promptly, one item, a massager, was given free saying I do not need to return it however they reimbursed the money, the lady was polite and courteous, with no show of confusion or an anger attitude
Great service, keep it up #PO**************672)
Tip for consumers:
Good site, give it a shot you may find good things at reasonable prices
Products used:
Everything that i ordered
Date of experience: March 16, 2023
Hello Shahid, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
On and on we go with TEMU, once again Temu sent my order PO**************045 to an additional I NEVER used with them And the last chat person assured me that the address issue was all taken care of, yet it was delivered to the wrong address again and they are refusing to refund me for it BUT Crediting me on their site to which they don't understand I Have No Intention of Ordering from them again and that I have evidence to corroborate Everything I'm saying about how incompetent this business actually is. Just got the generic I'm sorry note from Temu: No Temu IS NOT Sorry for the inconvenience, they have done this 4 times and as I stated I have proof Temu is Not sorry and proof they are incompetent Beware of what looks like a too good to be true deal…. I have found better deals elsewhere
Tip for consumers:
This company wants US consumers to purchase from them but they are not competent enough to be consistent with the information provided to them Temu can not be trusted to do their job of selling
Products used:
I haven’t used the products because Temu will not stop using the wrong address
Date of experience: March 31, 2023
Hello Irene, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day!
I have 2 weeks and no refund on my returned stuff. Returned items was stollen from warehouse, as I was certain it was in box when shipped. Not worth the headache.
Tip for consumers:
Still waiting on my refund.
Date of experience: May 19, 2023
Hello Samantha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
They send missing or broken or used items, and they refuse refunds! Totally thief! Not recommended at all! Don't waste your time and money and don't buy any thing from Temu!
Tip for consumers:
They are not responsible at all
Products used:
Garlic grinder
Date of experience: February 22, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Hi! I ordered shoes essential oil in scents Belts. OMG! I am So Pleased and Amazed! The prices are Fabulous! Quality is Wonderful. Thank You So Much for Everything! So Pleased!
Date of experience: June 8, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Did not receive items or refund. They said delivered and refunded money. Not so! Never again.First time Buyer! Checked Bank account and no refund. Checked mail box. No items.
Tip for consumers:
Temu is not registered with the BBB. Refused to give me my money back. They said they did but it is not reflecting on my banking account of a return. This is my first time ordering from this company. Never again. They wrote me an email saying they delivered my items and will not refund me nor send replacement items. They got my money and I received nothing. It appears either it was never sent or it was stolen.
Products used:
Never received
Date of experience: November 21, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
It's definitely still a work in progress but Temu has really let me realize the kitchen of my d r e a m s <3 I've been looking at those super aesthetic kitchen tiktoks and wishing that I could make my kitchen look that good before i realized that WITH TEMU I COULD! So i hopped onto my app and bought everything from egg storage containers to cute glass containers to store my spices and grains in and even got some hooks and racks and stuff!
Date of experience: April 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I didn't get a refund for my order. They have just been stalling me. Since I want a refund which they don't like to give. And they even put refunded on my order when I didn't even get my money.
Tip for consumers:
No
Products used:
Makeup.
Date of experience: May 25, 2023
Hello Shifa, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
TEMU IS LIKE THE BEST THING EVER. I use it all the time and I always find what I'm looking for. The selection is incredible, and the site is so user-friendly. I've recommended it to all my friends, and they love it too. I can't imagine life without Temu. It's like my own personal paradise.
Date of experience: March 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Orders are late they say they give you a $5.00 credit if it is late but you have a $10.00 min. Charge so that $5.00 is worthless so no matter what they are not giving you anything.
Date of experience: October 8, 2023
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
I ordered from Temu at the beginning of December. I still have not received my items! Tracking still has yet to update! All it says is that a label was created! ZERO SHIPPING UPDATES! Received none of my items and spent over $100 on products! Will not order again!
Products used:
none
Date of experience: December 23, 2022
Hello Ashley, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can further assist you. Best wishes, Coco
Bad service i have problem with one order not body help me i lost 90 $ look the picture they take picture out side to the street and they say the pack is out side
Date of experience: May 18, 2023
Hello Wilian, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
If you are okay with cheaply made products then this is the site for you. The products you receive are worth what you paid, no more. Cheap Chinese junk.
Products used:
Put them in my car trunk.
Date of experience: April 22, 2023
Hello John, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you wouldn't mind sending your order details to us at rachel.zhang@temu.com, we would be happy to look into this issue for you right away. Best wishes, Temu Team
I placed m order on 11/29 and have yet to receive my order. They were fast in taking my money and keep giving me the run around. They have changed the delivery date 3 times already and keep telling me to wait another 48 hours. My order is still sitting in the warehouse somewhere. They refuse to give me a refund but they must not know me. I already reported them to BBB and local new channel. I also cancelled my card for any further deduction from afterpay. I am in the process of getting a lawyer
Date of experience: December 20, 2022
Hello Linda, thank you for your feedback and we are sorry you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If your package has not arrived or arrives not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you locate your package and confirm your refund as soon as possible. Best wishes, Taylor
I have placed over 20 orders with Temu in the last 4 months. Only two of them were over $14 (just in case). I get cheap, use 3-times-a-year items usually. I was unsatisfied with 3 out of the 100+ items I ordered. I gave those items 2 or 3 star reviews and Temu encouraged me to return/refund them. I don't take a picture of item as requested; I don't request a refund (tell them to just apply as a credit), and they tell me to keep item/throw away/donate the item; the credit is automatically applied to next order. Never had a problem with that. I understand deliveries take about 2 weeks: the one time a delivery was late, they credited my account the $5. I tried a clothing item (it was too thin); I tried jewelry (it looked chintzy); I tried an electronic item (it worked fine). So I know what to expect from them and order accordingly. You are paying 1/5 th what you'd normally pay>>so lower your expectations. Don't order $100 at a time and don't ask for refunds; ask for account credits (that way they know you'll be back). The 919 complaints on BBB are about expectations (in quality, delivery time, refund/crediting). Wise up: I'm 72 yr. Old and like the company and its products (despite being a very wealthy, snobby gentleman.)
Date of experience: September 10, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy