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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Do not trust the photos that are shown with the dolls. The company ships from China, and although the doll is okay for a child, it is not for a collector. The shipping is slow. The doll is mostly vinyl, and can not be posed as shown.
Tip for consumers:
Don't
Products used:
Reborn Silicone Vinyl Doll
Date of experience: November 30, 2022
After I made the purchase, site promised items will arrive before Christmas otherwise I will get $5 credit within 48 hours. Now it is almost New Year, so I talked with customer service and was told my payment is unusual and the order is canceled! I always shopping online with this card and never had an issue! They canceled my order without notifying me! It is terrible!
Products used:
Household stuff
Date of experience: December 29, 2022
Hello Cindy, thank you for your feedback! We are sorry for the inconvenience caused by your canceled order. We are pleased to inform you that we investigated your issue further and have already lifted the temporary restriction on your account. You can now complete your order and start saving on Temu! To protect your account safety, our system had temporarily frozen the account, because it detected unusual purchase or payment activities. That’s the reason why your order had been canceled and refunded. Thank you so much for your patience. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this for you right away. Best wishes, Candy
Not only does TEMU sell very poor quality products, most of their accompanying instructions are exclusively in Chinese. Also, their customer service is almost nonexistent..
Tip for consumers:
To know that for some items, in this case drones as gifts, the instructions were only in Chinese.
Products used:
Drones, car seat covers
Date of experience: November 1, 2023
Hello Don, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My first 3 orders were delivered on time, no major issue. Even I had to return some items, I got all my refunds and got to keep 2 small items without even bother to return them. The delivery on my last order was very late, it took almost a month. I did file a complaint before my stuff finally arrived. But I did not expect Temu to give me a full credit for the last order. The representative from Temu told me it was a compensation for the late delivery. I feel grateful for Temu's generosity and gracious response. What a outstanding company!
Tip for consumers:
Most the orders arrived in timely manner. If the delivery is late, Temu will give you "late delivery" credit.
Date of experience: December 21, 2022
Hello Bertha, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
I ordered the air bed that fits in a vehicle so you can sleep in it. I got a dog bed and was told I received the correct order. I sent pics and still was told it is was the right thing I ordered.
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I'm so happy I found you. My online shopping experience has been so much better and now I'm comfortable shopping online. And all my merchandise has been of quality. Delivered right on time. Thank you
Tip for consumers:
I’m so happy with Temu and as far as I’m concerned I found my shopping center.
Products used:
Every single one of them
Date of experience: June 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After purchasing kitchen and beauty items from TEMU, I was very impressed with the quality and how quickly it arrived! Will definitely be shopping on there again.
Date of experience: February 19, 2023
Hello Carmellinda, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have bought several things from them. I will keep buying from them as there quality is good. Delivery is good and so far have not had to return anything.
Date of experience: March 5, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Put in a decent order for my company, paid through Paypal that has already verified my payment credit card, after Temu accepted my order and Paypal purchase, a few hours later, they refunded it asking for verification of the credit card I used through Paypal, they wanted me to send them a credit card statement to verify that I an the actual owner of the credit card, Paypal guarantees this this as they have done this with me already. Complete garbage, I will spend my money as I have at AMAZON, trusted purchasing site for products, stay away from temu crap!
Date of experience: February 19, 2023
Hello, Thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. We maintain a strict privacy policy and proprietary data protection system to ensure that your information is kept safe and that you can shop on our platform with peace of mind. All of our payment links are PCI-certified and we work with major payment providers, including Visa, Mastercard, Paypal, Apple Pay, Google Pay, to protect your financial data. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Coco
I was asked to verify my account by sending in photo of last 4 of my card did that. They were unable to verify. Then they wanted a photo of my card statement. Hell no it was my bank statement!
Products used:
A little bit of everything
Date of experience: April 20, 2023
Hello Doris, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Please contact me at rachel.zhang@temu.com so that we can look into this issue right away. Best wishes, Temu Team
My last items for our granddaughter and our outdoor lights have been great quality, value and arrived on time. I have been impressed and I have not returned any of my items!
Products used:
Baby clothes
Date of experience: April 5, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'll be honest, I was extremely skeptical of Temu at first. I thought it was a scam and I told myself i wouldn't purchase or play the games on there. Well, one of my close friends and her family all had purchased items from Temu and had done so multiple times so i automatically gained a little bit of trust in the app and decided to go ahead and order some stuff. It took about a week or so for a large order to arrive, some arrived in parts and ordered arrived in full in a large box. The items are 95% as described on the website. I have placed EIGHT orders so far all of which (except one since I just ordered it) has come in and I've been pretty happy with what I've ordered. I'll say the clothing is touch and go but otherwise it's a win for me. And the games you can play to win free items actually works! Granted it's a tedious method to win however I can confirm it works as I won 4 free items and 2 $50 credits WHICH did work when I placed a $100 order, it was free! It seems to good to be true but this app is legit and I've loved everything so far.
Products used:
Toaster, seat cushions, flower pillows, dog collars and dog leashes, clothing, kitchen items, fair clips, lip balm, smoking accessories
Date of experience: June 6, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Long time to get my items and then a very, very poor product. I should have known with the great pictures and descriptions that I was about to get hosed. Just sell junk IMO.
Date of experience: April 12, 2023
Hello August, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Clothes dnt look same material is s--t. Electronics r s--t. Sum things r ok yho i will neva buy clothes again. Games on there, they steal ur points so cnt win giv NO EXPLANATION Y POINTS disappear u rnt get thm bak. Discounts r not discounts an special valued customer deals r same price, search thru an hav a look. U can only collect that bonus ova 3 days not at once, even tho u spent ur money in 1 go u get rewarded ova 3. All round jus pathetic customer service no reply to what's happened they jus reply sayn it's the game load of crap. Lie there busts off an shuld b ashamed of themselfs. The pic is special bonus tho hav to spend $99 to get $5 discount pathetic wat a joke
Tip for consumers:
They tak ur money an u dnt get to complain an hav I sorted they jus treat u lik an idiot.
Products used:
I purchased tops, way to big evn tho from thier sizes didn't look same dress is huge camera detector, $40 odd dsnt work dog wash bubble bath tablets absolutely crap. I hav spent a bit of money there an think I may hav 3 things out of 50 I still hav rest in bin.fibre glass nail stuff crap
Date of experience: March 25, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am an elderly lady who really cares about how I look and dress. My make-up and hair are always done and I don't leave my home unless they are. I manage a Senior Mobile Home Park. When residents come in I always get complements on either my outfit, my shoes or my jewelry. Most always it is from Temu. After a couple of weeks they will come in and either tell me my recommendation of Temu is the best thing that has happened to them in a long time or they are really upset because they can't stay off of the website. I have several who come in to show me their "new wardrobe". Two people have told me the haven't been able to afford new clothes in years and with Temu they can. One resident told me she can now buy 1 complete outfit a month thanks to my recommendation of Temu. Obviously, I tell everyone.
I was leary of ordering from ANY website other than the popular one, but Temu is wonderful. I get everything I order in a timely fashion and love almost everything I get. I have even bought things for my friends because everything is so inexpensive. They love it too. I think my favorite are the shoes and earrings, but everything else has always been just as described. Love it!
Products used:
shoes, tops, pants, jewelry, make-up, car accessories, cleaning products, eyewear, medical accessories, household goods. Most everything they offer in one way or another. Everything has been very good.
Date of experience: August 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So far I have received 2 perfect orders. I was afraid at first so I only ordered very little. Just received my second order and for the price I am very happy. Hope it stays that way.
Products used:
blouses
Date of experience: July 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu delivery service cannot read because they left my package at the wrong place simply dropped it off somewhere they think they dropped it off at my place well I do not live at a motel I live in a nursing home completely different so I'm out so do not place an order with Temu you will not get your package.!
Date of experience: May 22, 2023
Hello Samantha, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
I was good with the product I ordered last month but I am not good with the fact that I receive many, many marketing ads a day in two email inboxes…there is not a single soul who works at TEMU who knows how to remove one email address from their marketing ads…they are very polite LIARS every time you request help…but you do not receive help so don't be fooled…worst part is I did not agree to go on their marketing lists and therefore will not ever shop with TEMU again…be warned!
Tip for consumers:
Be careful if businesses that do not allow you to unsubscribe
Products used:
Two bed pads for cats or dogs
Date of experience: February 1, 2024
Hello Christine, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have purchased hundreds of dollars in Temu and i had to return some things and the total for three returns was 35.00. I am not purchasing anything anymore.
Products used:
i did not return the products the charge for returns is too much
Date of experience: January 2, 2024
Hello EILEEN, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Your case is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Got a selection of metric nyloc nuts. Poor wrench size. Way to loose to be off much use on road going motorcycles, can't tighten properly without wrench slipping off
Products used:
Nuts
Date of experience: December 27, 2023
Hello Robbie, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered three pairs of shoes. The first pair I began to tighten up the laces and the lace tore right through the eyelet. The other two pairs of shoes were advertised as "HEY DUDES" a brand of shoes. These shoes ARE NOT "HEY DUDES". Legal?
Date of experience: February 28, 2023
Hello Todd, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I just got Instant $10 on Temu for referring my friends. You can do the same after joining! Help me out by signing up today please!
Thank you - Jess
https://temu.com/s/a0fQFviUcwiQFG
Products used:
Everything
Date of experience: September 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I boufgt 3 USB sticks - 1x 128 GB, 2x 32 GB. They all have failed latest on their second test with f3write / f3read. The big dirve even disappeared meanwhile from the system. Absolute crapware; I received them a day ago - now trash. Beware of TEMU! Never again!
Products used:
none
Date of experience: June 16, 2023
Hello dk s, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at rachel.zhang@temu.com. Best wishes, Temu team
At first Temu was good but here lately shipping has become a nightmare altogether customer won't properly address concerns; for example...my 7 year old grandson showed me a picture of a large mouse pad he wanted for his birthday. I looked (realized why he showed me, I'm the cool grandpa) it was an anime girl in a skimpy bikini which is fine with me...you see worse on public beaches, anyway when I received it...she ended up being completely nude with absolutely no bikini at all not ever a trace of it. Contacted customer service about this showed them pictures of item but they refuse to do anything about it at all and tell me sorry to bad " hope this answer puts a smile on your face" then disconnected I've tried for two days to get a peaceful resolution to this but now I'm turning my information over to federal law enforcement for Temu to get investigated for fraudulent activity on their site. My entire family has stopped using Temu over this and are advising everybody they know and keep telling local church's about this to get the word out about Temus lack of respect for their customers. Unfortunately I can't post pictures because of the content but I can tell you Hugh Hefner would complement the work that went into it.
Tip for consumers:
I would recommend not to use them but it's your choice just make sure you order and get what you want because customer service won't help you.
Date of experience: July 22, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Item was suppose to reach between 26thjuly to 2nd August
Airport custom clearance was done on 24th July, there is no update after that
I reached out to their customer service, he does not have a clue where my items are at the moment
It is already the final day of delivery
Date of experience: August 2, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Sherry, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html.