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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Take forever to ship cheap no quality rubbish and when you get tired of waiting they refuse to refund and make you wait more. They give you tracking numbers that never ship.
Date of experience: April 9, 2023
They are fraud, I bought stuff and charged twice and doesn't return my money and when I reach customer support they delete my chat and said another agent will talk to you
Date of experience: August 14, 2023
Hello Harman, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered, watched tracking, said package delivered. No. Nothing was delivered, they deleted my review, said they will reimburse, I'm pretty sure they wont...never again. Good luck..
Date of experience: April 20, 2023
Hello Sam, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order details, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I have placed close to 75 orders with Temu. I has few problems and the past 6 orders have been nightmare with shipping. I have liked the company and their 1st line of Customer Service tries to be helpful and if the problem is escalated nothing happens no way to influence the shipping issues. I have NOT had problems with most products and the couple I have no issues with refunds. I placed two orders. You can not pay for expedite shipping with electronics in States so that order was the 2nd order I placed. (Interestingly enough the 2nd order has already shipped.) I chose expedite shipping since I have had issues recently ( things like 6 days being handed over after clearing customs, 6 days to pack order, missed Father's day gift though due no later than 13th showed up 20th of June) I paid 12.90 US for it to arrive between 2nd and 8th of July. Reported to them on 29th of June that it was still being packed ( virtual agent who escalated it. A useless thing in my experience) and phoned today to let them know status has not changed. The order is still being gathered. He explained that some items were out of stock now and they were holding the order. I requested they just cancel those items out of stock and just ship. Nope they can't do that. 🙅 The offer of 13.00 would be given if it doesn't arrive by 8th. Darn straight it will that is just a refund of my expedited shipping. I live in rural Maine so it won't be here even of it is shipped out today, which isn't happening. The Customer Service people on front line offered me a 5.00 credit. Which after spending so much time on my last few orders I won't be using. I will maybe try in a few months and right now I am done with this. Hopefully they will get it back together..
Tip for consumers:
Customer Service first response people are great AND they are powerless to influence outcome. Once escalated it is useless
Products used:
Many different
Date of experience: July 1, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They SCAM you on the games for free items unless you make a purchase you will NEVER win they slow your last fish down to make it IMPOSSIBLE but if you make an ORDER then your fish feeds faster SCAM SCAM SCAM
Products used:
JUNK
Date of experience: March 22, 2023
Hello Pam, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I made a small order to see how the quality was on different types of products, it was ok for some things so I made another order doubled the size of the 1st order only to get a notice a week later at 2am saying my order was delivered so that afternoon I starred calling the numbers I found for customer service and the contact info for the seller noone answered and it sent me to a voice-mail so I started disputing the order thru the site no luck I messaged every contact they give you and nothing some people I know order and it seems to be like a hit or miss with everything about this site I'm pissed I'm out of the money and got absolutely NO help from them so yes I say this site is BULL$HI+ I hope this review helps people from getting ripped off like I did
Tip for consumers:
It's a gamble to receive items you pay for you mite get them or you mite just get charged and not receive them
Products used:
NONE!!
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I want one item to return that I purchased, called customer service and she guide me from a to z about the procedure for a return and send the return sticker promptly, one item, a massager, was given free saying I do not need to return it however they reimbursed the money, the lady was polite and courteous, with no show of confusion or an anger attitude
Great service, keep it up #PO**************672)
Tip for consumers:
Good site, give it a shot you may find good things at reasonable prices
Products used:
Everything that i ordered
Date of experience: March 16, 2023
Hello Shahid, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
On and on we go with TEMU, once again Temu sent my order PO**************045 to an additional I NEVER used with them And the last chat person assured me that the address issue was all taken care of, yet it was delivered to the wrong address again and they are refusing to refund me for it BUT Crediting me on their site to which they don't understand I Have No Intention of Ordering from them again and that I have evidence to corroborate Everything I'm saying about how incompetent this business actually is. Just got the generic I'm sorry note from Temu: No Temu IS NOT Sorry for the inconvenience, they have done this 4 times and as I stated I have proof Temu is Not sorry and proof they are incompetent Beware of what looks like a too good to be true deal…. I have found better deals elsewhere
Tip for consumers:
This company wants US consumers to purchase from them but they are not competent enough to be consistent with the information provided to them Temu can not be trusted to do their job of selling
Products used:
I haven’t used the products because Temu will not stop using the wrong address
Date of experience: March 31, 2023
Hello Irene, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day!
Hi! I ordered shoes essential oil in scents Belts. OMG! I am So Pleased and Amazed! The prices are Fabulous! Quality is Wonderful. Thank You So Much for Everything! So Pleased!
Date of experience: June 8, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have 2 weeks and no refund on my returned stuff. Returned items was stollen from warehouse, as I was certain it was in box when shipped. Not worth the headache.
Tip for consumers:
Still waiting on my refund.
Date of experience: May 19, 2023
Hello Samantha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
Remember this once you buy you own it or will go through hell to return it! Terrible customer service, first you go round and round with a chat bot which after an hour had me in tears so frustrated. I was finally able to maneuver how to actually get an agent (very tricky process), who then isn't actually reading my concern, this agent keeps sending generic "policy" messages. Had no care to my issues or problems. Absolutely got NO RESOLVE. Agent refused to allow me to chat with supervisor or manager kept sending generic messages. Temu sent me a package of items that was totally damaged, repackaged and taped with packing tape totally dirty. I couldn't use the original packaging so asked if they could send me a new package/box whatever. I also said I needed UPS to come pick up the package due to inability to get to the UPS store they said no. I ended up having to pay someone to bring it to UPS and then have to wait god knows how long for a 48 dollar refund. They have NO CARE for customers NO customer service what so ever, Temu only cares about selling. Awful. Zero stars if it would let me.
Tip for consumers:
STAY AWAY cheap products equals cheap service
Products used:
None
Date of experience: March 12, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
It's definitely still a work in progress but Temu has really let me realize the kitchen of my d r e a m s <3 I've been looking at those super aesthetic kitchen tiktoks and wishing that I could make my kitchen look that good before i realized that WITH TEMU I COULD! So i hopped onto my app and bought everything from egg storage containers to cute glass containers to store my spices and grains in and even got some hooks and racks and stuff!
Date of experience: April 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Did not receive items or refund. They said delivered and refunded money. Not so! Never again.First time Buyer! Checked Bank account and no refund. Checked mail box. No items.
Tip for consumers:
Temu is not registered with the BBB. Refused to give me my money back. They said they did but it is not reflecting on my banking account of a return. This is my first time ordering from this company. Never again. They wrote me an email saying they delivered my items and will not refund me nor send replacement items. They got my money and I received nothing. It appears either it was never sent or it was stolen.
Products used:
Never received
Date of experience: November 21, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
TEMU IS LIKE THE BEST THING EVER. I use it all the time and I always find what I'm looking for. The selection is incredible, and the site is so user-friendly. I've recommended it to all my friends, and they love it too. I can't imagine life without Temu. It's like my own personal paradise.
Date of experience: March 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu has a bad habit of repeatedly scamming or lying to customers regarding prizes and promotions. I personally have had over a dozen bad and unacceptable experiences, specifically regarding promised prizes or rewards. Contacting customer service requires repeated complaints only to be told either you aren't eligible for the promised reward due to some obscure technicality or told to wait for resolution only for nothing to be done. Personally I think it's a scam to get customers to give up so the rewards never have to be issued. And if by some chance you do finally get the minimal reward it takes numerous times contacting customer service and lodging multiple complaints. By the time anything is done, If anything is done at all you have to waste so much of your time it wasn't even worth it. I have personally spent in excess of 30 hours dealing with customer service over failed promises of rewards and credits being issued that I will likely be taking my business elsewhere permanently. My advice is pay the 5-10% more in cost and use other companies and sellers such as Amazon. Or if you really want medium to low grade products at low prices below the average sellers prices use a site like Alibaba, orders take a bit longer but you save just as much money without the scams and non-existent rewards that you never actually get anyways. Spare yourself the headache and frustration and just shop elsewhere.
Tip for consumers:
temu has a bad habit of repeatedly scamming or lying to customers regarding prizes and promotions. I personally have had over a dozen bad and unacceptable experiences, specifically regarding promised prizes or rewards. contacting customer service requires repeated complaints only to be told either you aren't eligible for the promised reward due to some obscure technicality or told to wait for resolution only for nothing to be done. personally I think it's a scam to get customers to give up.
Products used:
Various products including household goods
Date of experience: April 14, 2024
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat, so we can help you investigate your rewards issue right away. Best wishes, Temu team
I didn't get a refund for my order. They have just been stalling me. Since I want a refund which they don't like to give. And they even put refunded on my order when I didn't even get my money.
Tip for consumers:
No
Products used:
Makeup.
Date of experience: May 25, 2023
Hello Shifa, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
If you are okay with cheaply made products then this is the site for you. The products you receive are worth what you paid, no more. Cheap Chinese junk.
Products used:
Put them in my car trunk.
Date of experience: April 22, 2023
Hello John, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you wouldn't mind sending your order details to us at rachel.zhang@temu.com, we would be happy to look into this issue for you right away. Best wishes, Temu Team
Bad service i have problem with one order not body help me i lost 90 $ look the picture they take picture out side to the street and they say the pack is out side
Date of experience: May 18, 2023
Hello Wilian, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
I have placed over 20 orders with Temu in the last 4 months. Only two of them were over $14 (just in case). I get cheap, use 3-times-a-year items usually. I was unsatisfied with 3 out of the 100+ items I ordered. I gave those items 2 or 3 star reviews and Temu encouraged me to return/refund them. I don't take a picture of item as requested; I don't request a refund (tell them to just apply as a credit), and they tell me to keep item/throw away/donate the item; the credit is automatically applied to next order. Never had a problem with that. I understand deliveries take about 2 weeks: the one time a delivery was late, they credited my account the $5. I tried a clothing item (it was too thin); I tried jewelry (it looked chintzy); I tried an electronic item (it worked fine). So I know what to expect from them and order accordingly. You are paying 1/5 th what you'd normally pay>>so lower your expectations. Don't order $100 at a time and don't ask for refunds; ask for account credits (that way they know you'll be back). The 919 complaints on BBB are about expectations (in quality, delivery time, refund/crediting). Wise up: I'm 72 yr. Old and like the company and its products (despite being a very wealthy, snobby gentleman.)
Date of experience: September 10, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Orders are late they say they give you a $5.00 credit if it is late but you have a $10.00 min. Charge so that $5.00 is worthless so no matter what they are not giving you anything.
Date of experience: October 8, 2023
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
Not only does TEMU sell very poor quality products, most of their accompanying instructions are exclusively in Chinese. Also, their customer service is almost nonexistent..
Tip for consumers:
To know that for some items, in this case drones as gifts, the instructions were only in Chinese.
Products used:
Drones, car seat covers
Date of experience: November 1, 2023
Hello Don, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I'm so happy I found you. My online shopping experience has been so much better and now I'm comfortable shopping online. And all my merchandise has been of quality. Delivered right on time. Thank you
Tip for consumers:
I’m so happy with Temu and as far as I’m concerned I found my shopping center.
Products used:
Every single one of them
Date of experience: June 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After purchasing kitchen and beauty items from TEMU, I was very impressed with the quality and how quickly it arrived! Will definitely be shopping on there again.
Date of experience: February 19, 2023
Hello Carmellinda, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered the air bed that fits in a vehicle so you can sleep in it. I got a dog bed and was told I received the correct order. I sent pics and still was told it is was the right thing I ordered.
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Put in a decent order for my company, paid through Paypal that has already verified my payment credit card, after Temu accepted my order and Paypal purchase, a few hours later, they refunded it asking for verification of the credit card I used through Paypal, they wanted me to send them a credit card statement to verify that I an the actual owner of the credit card, Paypal guarantees this this as they have done this with me already. Complete garbage, I will spend my money as I have at AMAZON, trusted purchasing site for products, stay away from temu crap!
Date of experience: February 19, 2023
Hello, Thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. We maintain a strict privacy policy and proprietary data protection system to ensure that your information is kept safe and that you can shop on our platform with peace of mind. All of our payment links are PCI-certified and we work with major payment providers, including Visa, Mastercard, Paypal, Apple Pay, Google Pay, to protect your financial data. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible.