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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I had about four different orders that I was happy with (epecially electronics and kitchen stufff), before getting some items that I needed to return. I found that their return process was wonderful. As soon as I delivered the return shipment to the carrier, I received my refund (which I chose to be Temu credit). Some items seem to be cheap copies of more expensive originals—-seem smaller, thinner, and not as robust, but the price point is so low it was still worthwhile. I feel that they are trying really hard to get a happy customer base in order to compete with sites like Amazon, and they are doing a good job. Beware though, that often the price given is not for what is pictured, but for a different quantity or colour, so be sure to check the order. I think in future, prices will creep up and other perks (like free shipping and returns) will decrease. My original orders didn't even charge tax, but now they do. I enjoy shopping this site because they have a many items that are new and different from any other sites I've seen (eg. Silicone toe covers). Yes, some things are cheaply made, but with free returns, it seems that the makers of these items won't be in business long. You can get great deals on this site, but buyer beware.
Tip for consumers:
Just check that you are getting what you ordered rather than depending on the photo. The price often is for just certain items, colours, etc. shown on the photo.
Products used:
Computer and phone accessories, kitchenware, some clothing, some tools, some shoes, some camping/beach supplies.
Date of experience: July 19, 2023
After my 10 y/o son begged me to buy Temu, he and I spent an hour selecting and purchasing about 15 items. Then the fun began. Chase "fraud protection" declined the charge because Temu was a "new merchant" and I promptly texted Chase the charge was valid which Chase acknowledged. Temu then began sending me emails with instructions for "verifying" that I was the person authorized to use the Chase card. Each time I followed Temu's instructions and verified. Yet, further Temu emails followed. Finally, and against my better judgment, I started a chat on Temu's website. After about an hour of unresponsive "chatting" the chat rep. Finally comprehended that all Temu had to do -- and should automatically have done, was resubmit the charge. The rep. Thanked me and apologized stating "we are improving". I responded, how can Temu even hope to take a run at Amazon, if right out of the gate, it lacked knowledge how to handle today's all too common credit card "fraud protection" declines, especially when charges are submitted by a new online merchant? After assuring me my issue was being given "priority" and that Temu would resubmit the charge without further waste of my time, last night I received yet another nonsensical and nonresponsive email from Temu advising: "we reviewed the information you submitted but it was insufficient to remove the hold on your order. You were not charged for this order. Please submit a document below to verify that you were authorized to use the payment method used on this order." I replied Temu could kiss my $#*! and keep its cheap junk.
Tip for consumers:
That Temu lacks even a clue how to be an online retailer
Products used:
Never received anything but aggravation and lost hours. See review.
Date of experience: July 6, 2023
Hello Steven, thank you for your feedback and we are sorry that you are having trouble placing your order. We have looked into your case and the restriction on your account has been lifted. You can now place your order on Temu! Our system temporarily froze the account, canceled and refunded your order to protect your account safety because unusual activities were detected. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you have any additional questions or concerns, please feel free to contact our customer service through live chat. Thank you for supporting Temu! Best wishes, Temu team
I have bought several things from them. I will keep buying from them as there quality is good. Delivery is good and so far have not had to return anything.
Date of experience: March 5, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered clothing and shoes as Christmas gifts, and will not even be gifting them to my family the quality of them was so, so poor. Also I will not be ordering from Temu again. Over $100 wasted!
Products used:
None
Date of experience: December 29, 2023
Hello Misti, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm so disappointed that Temu doubled their minimum order from $10 to $20. I was ready to check out and noticed the increase. Unfortunately, many items I want are out of stock and when they do come back, other items in my cart are out of stock. I'm buying some cheap fake costume jewelry, so getting to $20 isn't easy. With the economy tanking, and a possible recession looming, this isn't the time for increases. I was enjoying being able to buy a few things and treat myself without having to spend too much - I'm retired and on SS. But now I'm loading up my cart with stuff I really don't want trying to reach $20 and that's just crazy! Temu needs to lower their minimum order back down or they will likely suffer from many like me that don't want to spend more and can't find $20 worth of items they need.
Of course I'm also concerned about the security issues with the app; the possible child labor issues and overworking ppl to death, literally. And the affect this could have on the US manufacturing and labor market, which are declining at this time. Supporting the US is very important to me; yet the prices on Temu are enticing.
I have had a very bad experience with customer service one time, but besides that all my orders have arrived as expected on time - minus one and that was the fault of the USPS. The quality of items has been nice - esp for the price, and they've readily refunded a few items that arrived broken.
I hope they will lower their minimum back to $10 per order. If not, I probably won't be shopping on Temu much more.
Date of experience: May 4, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I never received my product and spent over three hundred... Can they have guaranteed delivery LOLO? And when I recent out to their customer service, he said they weren't refunding my money.
Products used:
Nothing showed up
Date of experience: February 7, 2024
Hello Stephanie, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 5-14 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can assist with your order tracking and refund. Best wishes, Temu team
2st. Time ordering. Said it was delivered to my mailbox, but it wasn't. I never got my order nor a refund. It's only been a few days, so I will wait and see.
Date of experience: December 1, 2022
Hello Celene, I’m very sorry you had this experience. Thanks so much for letting us know and your feedback is valuable to us. After checking with your order, we have found that your order has been fully refunded to your original payment card. Due to different financial institutions' refund process, it may take 5-14 business days for refunds to appear back to your original payment method. Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!
MY FIRST ORDER NEVER ARRIVED BECAUSE THE DELIVERY COMPANY THEY USE SAID THE PACKAGE WAS DAMAGED SO I CONTACT TEMU AND THEY GIVING ME THE RUN AROUND EVEN PROVIDING PICTURES OF WHAT THE DELIVERY COMPANY SAYING PACKAGE IS DAMAGED.TEMU WANTED ME TO CALL DELIVERY PPL AND I SAID NO NOT MY JOB.I DON'T UNDERSTAND WHY THEY COULDN'T REPACK AND DELIVER MY ORDER.THE OTHER ORDER IS DELAYED AND NEXT TO ORDER SAYS IF NOT DELIVERED ON DATE SPECIFIED YOU WILL GET $5 THAT'S NOT TRUE.IM SO MAD BECAUSE I BOUGHT STUFF FOR MY CAR AND THE ORDER WAS SPLIT INTO 2,SO IM WAITING ON MY SEAT COVERS BUT WONT BE GETTING THE MATS,WHEEL COVER THE STUFF TO MATCH MY CAR SEATS.
IM THINKING JUST CANCEL EVERYTHING AND CLOSE OUT TEMU.THEY SUCK!
Tip for consumers:
READ REVIEWS !!!
Products used:
I NEVER RECEIVED MY ORDER.
Date of experience: July 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I though i give it a go with a small order of 11 Items, 9 Items i was happy with but 2 Items where advertised as Stainless Steel which they are NOT. No good contacting Temu they do not answer, so that's it for me i will not Order again.
Date of experience: May 9, 2023
Hello Rolf, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I bought 5 things from Temu,and didn't know what to expect. I am so impressed with the merchandise and I gave it a 5 cause I was really surprised by the quality of the product
Date of experience: December 15, 2022
Hello Angela, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Do you have a new business model? Like take the money and run? Didn't even get an order number, or an acknowledgment the the order was placed, new email is to the Washington State AG
Tip for consumers:
Use caution
Products used:
fishing, tactical
Date of experience: March 13, 2023
Hello William. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. What you have shared is out of the norm. If you wouldn't mind sending your order ID and a screenshot of your review details to me atrachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
I never heard of an electric garlic masher until i saw it on Temu and I can't go back to regularly chopping garlic ever again! It saves me time and I also use it for other things like onions because it doesn't have to just be used on garlic :) Safe to say that this has changed my life so HAHAAHAHA! I'm so excited to find more handy gadgets in the site so keeping my eyes peeled (get it, peeled? HAHAHAHA)
Products used:
useful kitchen stuff
Date of experience: March 31, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Took some time to get my order but I must say I love the quality of the hats and the lunch boxes I'm looking forward to ordering something from your website again and thank you
Tip for consumers:
Legit website
Products used:
Hats ECT
Date of experience: March 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Terrible customer service. They use delivery services that have no clue how to do their job. In my case piggy ship and think it is based in China, and have no idea how to talk to people.
Date of experience: November 29, 2023
Hello Tina, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've been with TEMU for over a year now and they treat you like they are the customer,they go out of their way to assist you with every aspect of your purchase, I've ordered at least 6 or more time's and refered all my friends and family and their tickled with all the cool and unique items they've purchased,I myself like many others I've refered,are convinced and can now,SHOP LIKE A BILLIONAIRE... THANKS TEAM, Much Love From Mayberry NC.Ronnie.
Tip for consumers:
Shop Like A Billionaire, Thanks Team, RONNIE NC.
Products used:
All
Date of experience: July 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Cheap customer service I purchased for $81 I nvr got items not refund no response from provider struggling how To get refund Amazon is little expansive v good customer service and return policy please don't become victim of Temu
V cheap service I lost my money
Tip for consumers:
Please don’t become victim of Temu
Products used:
I purchased many times this time I had bad experience I will nvr purchase hereafter in Temu never recommend
N
They never reply for email FRAUD
Date of experience: June 22, 2023
Hello Thabaum, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Clothes dnt look same material is s--t. Electronics r s--t. Sum things r ok yho i will neva buy clothes again. Games on there, they steal ur points so cnt win giv NO EXPLANATION Y POINTS disappear u rnt get thm bak. Discounts r not discounts an special valued customer deals r same price, search thru an hav a look. U can only collect that bonus ova 3 days not at once, even tho u spent ur money in 1 go u get rewarded ova 3. All round jus pathetic customer service no reply to what's happened they jus reply sayn it's the game load of crap. Lie there busts off an shuld b ashamed of themselfs. The pic is special bonus tho hav to spend $99 to get $5 discount pathetic wat a joke
Tip for consumers:
They tak ur money an u dnt get to complain an hav I sorted they jus treat u lik an idiot.
Products used:
I purchased tops, way to big evn tho from thier sizes didn't look same dress is huge camera detector, $40 odd dsnt work dog wash bubble bath tablets absolutely crap. I hav spent a bit of money there an think I may hav 3 things out of 50 I still hav rest in bin.fibre glass nail stuff crap
Date of experience: March 25, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
So first I like temu but I just got A package and there was missing pieces and there was no product in the bag like it was just missing and some of the stuff I bought the things were faded I just want someone to help me fix this problem without me having to pay more money
Tip for consumers:
I just want a refund without paying 7 dollars to do so I like temu but if this keeps happening I don’t really want to buy form here anymore and I will not recommend it to my friends anymore
Products used:
None there were missing pieces and it was faded
Date of experience: February 5, 2024
Hello Caylin, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has temporarily placed your order on hold. Please verify your ownership of the payment method or shipping address in your order page to complete your order. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this for you right away and help you find a resolution. Best wishes, Temu team
I asked to see where all the things were that I had clicked on to process and five minutes later the representative still had not answered my question.
Tip for consumers:
Order everything at once. Don't order one thing and then spend another hour shopping the site like I did because all those things I put in my cart have not yet processed. And there is no Check Out button, so I don't know when the order will process. Customer service chat was useless. He never responded to my question. One rep said he'd have to get me another rep, and then I asked that rep the same question and five minutes later he never responded.
Products used:
I haven't gotten them yet. I ordered nearly $100 worth of goods, but it takes hours to process. So I don't know what all Temu will even send me.
Date of experience: March 10, 2023
Hello Susan, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. We strive to continuously improve our platform features to better serve our users. Please do not hesitate to contact our Temu Customer Service at help@temu.com if you have any technical difficulties with our app or website.
So I received my first parcel from Canada Post...second one said FedEx then said delayed.never received.next one same thing said out for delivery then delayed.done with this company
Date of experience: May 10, 2023
Hello shari, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
My sister introduced me to them a couple of months after they first came out. At first, I was worried because it looked similar to Shein and I had heard bad things about their company. I tried to find reviews online and unboxing videos on YouTube to make sure my items would actually come if I placed an order. I decided to go for it and they have always given me what I purchase. Some items aren't the best quality, it just depends on what you buy. The coloring is also not always exact so I try to look at the customer images under the review sections. Overall, I've been happy with my purchases. They actually gave me an 80-dollar refund for an order I received! The website said my order was never delivered so they gave me a refund but it was delivered. I told them about this and they said to keep the money. They have a chat section where you can immediately talk to someone and the customer service is good. A couple of times I've received an order a couple of days late (but I've made many, many orders) and they have given me 5 dollars every time it comes late. Also, I only need 10 dollars worth of items to make an order and get free shipping. My sister's minimum spending amount is 15 but I think it's because she got an update. I think they recently raised the price.
Products used:
Shoes, clothing, toys
Date of experience: September 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Most of the clothing I ordered was perfectly fine. Fit great and was made out of great material. The rest was still good quality material but it did not fit. My oldest daughter is 2 and wears a 2t. I purchased a 3-4y and they were still too small. I only got a 3-4y because the size guide said that would fit for her height. Obviously not. And reviews on the website for those items said they fit great. Odd. My younger daughter is 8 months old and wears a 9month. Most of hers fit but a couple were too small as well. I purchased 6-9 month. A lot of the toys I picked out look a lot bigger in the pictures provided. A couple look like they're pretty large, but when they showed up I could hold them in the palm of my hand. And yet some looked exactly like what was advertised. I did order a car radio though, and that is perfectly fine. I do have to exchange it though because I bought the wrong size. The one thing I'm irritated about though is how long it takes for delivery and the fact that after your first return you have to pay for shipping. The items are pretty cheap. But they come from China so I would end up paying more for the shipping than I would the item itself. This is some wacky company and I honestly think it's a gamble. You're either going to be overly satisfied or extremely angry about your purchase. I won't be ordering from them again. I don't have the time or the money to be wasting on this.
Tip for consumers:
Definitely read item reviews. They’re not always right but they definitely help at least a little.
Products used:
Some clothes. Some toys.
Date of experience: December 27, 2022
Hello Brittney, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I have used them 3 times now. And after the first time and the last time, my credit card number was stolen. So I won't be using them anymore, just because of the hassle of it all..
Date of experience: August 13, 2023
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
I have been trying with no success to reach someone, anyone, with Temu customer support. They show my order as delivered but it was never received. The order was shipped but there was an issue with the post office losing it or delivering to the wrong address. I followed all of their suggested recommendations of what to do if an order is not received and I'm trying to get a reshipment. On the Temu app I entered the required info for reshipment and whenever I hit submit it pops up with " please contact customer support. I've tried numerous times to contact them thru the live support and it's nothing but a frustrating waste of time. After being # 586 in line and waiting over an hour each time when I got to the 160's in line it says they have disconnected from the chat session and to recontact them if I still need help. Now when I try to contact them thru their live chat option it says there's no connection and try again later. I've tried calling every customer service number they have listed. They're ALL disconnected. Take a look through the responses from Temu to other reviews on this site. Every phone number they have listed is disconnected. Sent emails with no reply or acknowledgement from them.There's no way to contact anyone.
Date of experience: May 15, 2023
Hello Brenda, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I made a few big orders with Temu, I was out for the day and they apparently delivered them, I came home with no parcels in sight, checked everywhere and with neighbours, Now the order wasn't cheap and yet TEMU are refusing to replace or refund my order
This was the reply...
Thank you for reaching out to us regarding your
Order. We understand your concern and apologize
For any inconvenience this may have caused
Based on the results of our investigation, we aren't
Able to provide a reshipment/refund for this order.
Products used:
No products as didn't arrive
Date of experience: September 7, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team