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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
When you make a return, you must take a photo of what you send, at the time of the refund they say that your items did not arrive so they do not refund you.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2023
Bought this because I thought the design was cute but I wasn't really expecting a lot, especially because it was so cheap online but when i got the stuff, they looked EXACTLY like what you see online so it's really legit! You never really think that anything you buy online would feel this nice BUT THESE DO AND NOW THEY'RE MY NEW FAVORITE PJs <3 Temu's a real one!
Products used:
sleepwear
Date of experience: March 16, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had never ordered from Temu before, and after I ordered I started having second thoughts, but I am very satisfied and please after receiving my order. I will order from them again most definitely!
Products used:
Dresses, shoes and blouses.
Date of experience: May 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I sent back everything with my return label but they never issue my refund and there supervisor said we never receive it but my return label said it's delivered never gonna buy anything
Date of experience: August 9, 2023
Hello Mona, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered a costume for a party 15dias prior to the party and never received the costume. Customer service didn't do anything to try and track the package. I will never use them again.
Products used:
Non never got my package
Date of experience: August 24, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Ive always been curvier than regular women so buying clothes was always kinda hard for me because nothing ever really fit properly. Saw this coat and bought it expecting that I'd have to have it altered to fit BUT I DIDNT. I was so surprised when i first tried it on, it fit perfectly and that it was super identical to the photo on the website. IM SO HAPPY WITH THIS DRESS its so nice and i'll definitel be coming back to buy more ;) I got it from their Curve+Plus store btw.
Products used:
coat
Date of experience: April 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I love all my items... Please download and search code Compete to win up to $2,000 cash here! Download Temu and search my code on Temu to accept my invitation: *******
Products used:
Shoes, clothes, toys, auto stuff, tools
Date of experience: October 7, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
Ruud Boon 14-08-2023
Tip for consumers:
not delivery
Date of experience: August 13, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Not wanting a plane about this website amazing. Not only do they replace your missing items they give you a full refund. If you need any new temu friends lmk on FB. Katie mains
Date of experience: October 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Today was the last day of the delivery window (June 3-7) and the USPS postman has come and gone with no delivery of my TEMU order so I guess I'll get the $5 credit for late delivery. But what good is a credit if you don't receive what you order?
Date of experience: June 7, 2023
Hello Michael, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ABSOLUTELY LOVE TEMU! THE ITEMS ARE GREAT QUALITY AND THE PRICES ARE SO LOW I CAN BUY MORE WITH MY MONEY! MUCH BETTER THAN AMAZON SINCE I CAN FIND UNIQUE ITEMS IN THE APP THAT I CANT FIND ANYWHERE ELSE! TEMU IS REALLY LEGIT AND SOOOO EASY TO USE/ BUY FROM!
Products used:
wall tapestry
Date of experience: March 16, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Everything was delivered in good condition and a day early then promised. Happy with their service. Will buy again. They need to stock more religious products.
Products used:
Sewing
Date of experience: May 11, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
After I finally received my products very late I discovered they are counterfeit. I bought an exhaust pipe that is counterfeit. It is not a factory item, just a cheap knockoff. I requested my money back but TEMU requires me to return the item. This mistake will be costly to TEMU as I have handed the item to the authorities. It would have been easier to comply with my request, but TEMU decided against it. My attorney has suggested a lawsuit after the authorities have concluded their investigation.
Furthermore my last TEMU review was answered by a repwho suggested TEMU sells quality products. WOW! Really! Quality products? You have been caught red handed selling counterfeit products! You call that quality? Are you completely insane? This company is a joke.
Ladies and gentlemen. Wait for a while before you purchase. After this lawsuit I'll take over and fire everyone who is responsible for this crap.
Tip for consumers:
Counterfeit Products. Stay away from them.
Products used:
Exhaust
Date of experience: December 8, 2022
Hello Eddie, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. We work with UPS and USPS to ensure that packages are delivered timely and efficiently. Most packages arrive within 7-15 business days. However, we are experiencing shipping delays due to the high volume of orders this holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at coco.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Coco
I bought something off of Temu for my daughter for her birthday and they never arrived. I don't have much money. So when they had the items cheaper. I bought them.
Tip for consumers:
I have never been shafted before. They need to be shut down
Products used:
I received non of them.
Date of experience: February 3, 2024
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I used to shop on the more popular websites but they were really expensive and I'd either have to not buy the item or dip into my savings. So happy that a friend of mine recommended Temu because she said that it was where she did her online shopping to save money. She was so right! I couldn't believe the prices that I saw the moment I checked it out and I kinda regretted every buying from those other websites in the first place. I wondered if it was too good to be true and if they were just pushing low quality knockoffs BUT THE ITEMS WERE SUPER LEGIT! There's no going back once you've tried temu, seriously changed my life.
Tip for consumers:
Some products can be a miss but there is a full refund policy
Products used:
Table light, home decor, bathroom essentials
Date of experience: February 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is the first time I have ever TEMU and my last time. I went and put in my address when I started the process. When the delivery was shipped to me they changed my address to an address that wasn't even a valid address. I went to call TEMU to change the address they advised me since it was already shipped they couldn't change the address that I had to get a hold of LaserShip I called LaserShip who advised me that I they couldn't change the address I TEMU. After about 2 days of dealing with this finally somebody told me they had it taken care of. Then it got to the next stage of delivery and the address still wasn't changed it was still shipped to an invalid address. This is the worst company I have ever seen the worst company I have ever dealt with. Additionally, customer service chat agents don't know their $#*! from the hole in the ground to be straight with you all I got was a run around and a bunch of BS. I never deal with TEMU ever again.
Products used:
N/A
Date of experience: July 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is Avery good company to shop from,you can call them also they refunded me sometimes, I shop from them for long time, I had no problem at all. I highly recommend Temu shop with confidence.
Tip for consumers:
Good company
Products used:
Variety
Date of experience: September 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is terrible, I placed a large order over $100+ they said they delivered to my address in my Apts but I did receive call them and let them know they told well we delivered to your address we can't give no refund or re-deliver it, I've called my of times now they telling me the same thing but now action happening I still dnt have my stuff and it's going on 2 1/2 mths there THEIFS! DONT BUY NOTHING FROM THEM
Tip for consumers:
Temu is ripping off people buy taking there money and saying they delivered your items, can't tell you where in my city that's hilarious I've ordered things on the past but I advise do do it eventually you order something that you payed a lot of money for you might get, Temu and all those overseas ppl are fake and scandal
Products used:
Nothing , they didn't deliver my items to me
Date of experience: September 29, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've been on Temu for a while now and it's always so wild how they always seem to have promos and discounts that slash the prices crazy low! Plus I can easily pay using ApplePay! The amount of money that I've saved shopping everything on this website I CANT EVEN and it's even better because you save even more with their free shipping promo. All i can really say is DAMNNNN
Tip for consumers:
check out those deals
Date of experience: February 8, 2023
Hello Vincent, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have got the warmest pajamas (blanket items and pajama sets) ever from TEMU, very important in the Upper Midwest U.S. I have also got a shawl that wasn't as depicted and accidentally ordered some items that weren't what I thought they were, but I was able to cancel the latter after discovering the Shop Reviews. If you click on the Shop icon (seller) under "Reviews," you can read many more reviews than are displayed under the item description. There is more time to cancel items on this site than usual, though there are sometimes limited refund options. Sometimes they will only give a partial refund and partial store credit, but if you do receive the item, one item per order can be returned for a full refund. Now, I always read the Shop Reviews before making a purchase, and I am generally satisfied with what I receive. I love that I can purchase a pet toy at an affordable price every time I make an order. My pampered cats are used to receiving treats and food in the mail, and are disappointed when I order clothes or other items and there is nothing in the package for them. When I had children at home, it was the same story. I have not bought cat toys in a while because most sites charge $7-15 for them, which is ridiculous! I wish every store had pet items for.40-$1.70 I could add to every order, like I do at TEMU. It doesn't take much to make them happy, but they even have pet tunnels, activity and mechanical toys for well under $10. Pets are family!
Date of experience: April 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
My name is Dora Klinova. I ordered a lot of things from Temu. But many times you sent me different items, not what I ordered. It took a lot of my time to return them and I do not like this. I ordered a rug, size 7X10 feet. You sent me twice bigger rug that I even couldn't handle myself to put it back into the box, and i payed money to somebody to do it. I odered it for $102, now you ask for the same rug $169. Plus you send me speening coupons for $100, and for $200 that i even not able to use them. Can you help me with this?
Date of experience: December 22, 2023
Hello Dora, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I'm not re typing my review so I have a screen show down below about my experience. I am not happy that they are giving me the run around. RUN AWAY DO NOT BUY FROM THIS COMPANY!
Tip for consumers:
DON’T ORDER ANYTHING FROM TEMU!
Products used:
None! Received wrong items
Date of experience: March 14, 2023
Hello Tiffany, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
My name is Debbie and this is my very first time shopping with Temu. I was skeptical when l first came across this website and wondered how can they afford to sell things so cheap, including jewelry, like rings,for instance, which l was interested in purchasing,when they look so beautiful in the pictures? I thought they must just make them look really good in the pictures somehow and then when you get the rings they are nothing more than poor quality,cheap cracker jack trinkets. But the more l read about Temu and the more l kept looking at the beautiful pictures l decided to order 6 rings and 2 pendants. I just received my order today from Temu and l was totally surprised and thoroughly delighted with my purchases. The rings far exceeded my expectations and are stunningly beautiful and of superior quality and even more beautiful than in the pictures. They do not look cheap at all, in fact, on the contrary,they look a lot like the real thing. The attention to detail on a lot of the rings and the sparkle of the stones is exquisite, enhancing their beauty and making them look real and expensive. I was blown away and will definitely tell others about Temu and hope to do more shopping with Temu myself soon. I am sure l will be getting lots of compliments on my new rings and the cute cat pendant l purchased too. Thank-you so much, l love all of them! I couldn't be happier.
Date of experience: May 17, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I just started with this coductsmpany so I don't no about the products because I have not got anything yet but I can tell you that you will wait a very long time for your stuff
Tip for consumers:
That it is going to take a very long time to get my stuff should let people no that before they order so maybe they don't want to wait a month
Products used:
Hat headphones
Date of experience: March 19, 2023
Hello John, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking. Best wishes, Rachel
I love Temu, there has only been a few things that I had to send back, super easy, LOVE most of the product. I mean you get what you pay for. I have been very happy with most of my purchases.
Date of experience: May 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Diana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team