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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have had to cancel multiple items due to shipping issues.
Items are you get what you pay for.
Some items are misrepresented.
I have a package out that is 9 days late.
Products used:
Haven't received product yet
Date of experience: April 4, 2023
I went onto this website and said it could not be real. I took my chances and received my order with no issues. Everything was what it said to be and it came on time.
Date of experience: January 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
You get what you pay for. Do not expect what you see on the picture. Its not 100% scam. Its just not 100% true. Lol. Waste of my 11 dollars to figure this out
Date of experience: December 10, 2023
Hello Tae, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The products on their website are of poor quality, thin and not as advertised. Horrible products and you are responsible for using your gas to return the damaged, thin products.
Tip for consumers:
Every thing run to small and is to thin
Products used:
None because every thing run to small.
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The packaging on my placemats was horrible. I hope I can flatten them all back out. This is easily fixed.
I also should NOT need a password to leave feed back, or make a comment on my order
Tip for consumers:
learn how to package.
Products used:
placemats and chargers
Date of experience: June 11, 2023
Hello Trish, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had to get a new credit card on 2 different orders- never again! The products and shipping was what I expected but get my card hacked was very discouraging- *******@icloud.com
Products used:
Products are what I expected
Date of experience: October 30, 2023
Hello, Thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
Advertisement for products is not always accurate. Advertisement stated 10 pieces 24X6 Silver Plated Charms but package only contained 5 pieces. Packaging stated 5.
Date of experience: June 22, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Could not use the mastercard it says invalid i tried at several stores they all say invalid, i am not going to do surveys if i am unable to use the cards thank you
Date of experience: December 21, 2022
Hello Vicky, thank you for your feedback and we are sorry that you are having trouble placing your order with the virtual Mastercard. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. We work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay and more to protect your financial data. If you need additional assistance to resolve your issue, please contact me at taylor.wu@temu.com and I'll be happy to look into this for you right away. Best wishes, Taylor
I never had any issues with Temu I spent hundreds of dollars getting things I wanted. I have bought my friends things and my friends bought stuff from them as well
Products used:
Jeans and Tshirts
Date of experience: July 12, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered shoes because the price for what I wanted was so good. The came quickly. I was very impressed with the shoes, so I ordered another pair. Excellent service and quality! What's not to like?
Products used:
shoes
Date of experience: September 15, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My last order was stated as delivered, but I did not receive the product and have not have any response from temu
Hence, I will no longer order products from Temu.
No refund or feedback process.
Contact delivery company or seller NOT POSSIBLE ON THIS WEBSITE!
Date of experience: May 27, 2023
Hello John, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
Bought this because I thought the design was cute but I wasn't really expecting a lot, especially because it was so cheap online but when i got the stuff, they looked EXACTLY like what you see online so it's really legit! You never really think that anything you buy online would feel this nice BUT THESE DO AND NOW THEY'RE MY NEW FAVORITE PJs <3 Temu's a real one!
Products used:
sleepwear
Date of experience: March 16, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
When you make a return, you must take a photo of what you send, at the time of the refund they say that your items did not arrive so they do not refund you.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2023
Hello Diana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
So temu states you can receive 5 free items if you share links but the person your sharing the link to has to sign up and etc thats ridiculous! I actually snt out 20 links and advertised for them for free ans still yet its not enough they actually have to sign up and click on a link.that doesnt wrk! This is fake as hell! All that to get nothing! Disappointe and dnt advertise for them when you receive nothing! Not only that but you have to add a order num just to leavw a review how SHADY Is that! The po num are more than 20 numbers long! Ridiculous I tell you
Tip for consumers:
Maybe you should value your customers more and stop using fake free items for us to advertise for yall
Date of experience: July 24, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
They say you can get free gifts. They never let you get to the end to collect. All they are after is your contacts. Free advertising for them. Wasted time for you.
Date of experience: July 28, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I had never ordered from Temu before, and after I ordered I started having second thoughts, but I am very satisfied and please after receiving my order. I will order from them again most definitely!
Products used:
Dresses, shoes and blouses.
Date of experience: May 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I sent back everything with my return label but they never issue my refund and there supervisor said we never receive it but my return label said it's delivered never gonna buy anything
Date of experience: August 9, 2023
Hello Mona, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered a costume for a party 15dias prior to the party and never received the costume. Customer service didn't do anything to try and track the package. I will never use them again.
Products used:
Non never got my package
Date of experience: August 24, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Ive always been curvier than regular women so buying clothes was always kinda hard for me because nothing ever really fit properly. Saw this coat and bought it expecting that I'd have to have it altered to fit BUT I DIDNT. I was so surprised when i first tried it on, it fit perfectly and that it was super identical to the photo on the website. IM SO HAPPY WITH THIS DRESS its so nice and i'll definitel be coming back to buy more ;) I got it from their Curve+Plus store btw.
Products used:
coat
Date of experience: April 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I love all my items... Please download and search code Compete to win up to $2,000 cash here! Download Temu and search my code on Temu to accept my invitation: *******
Products used:
Shoes, clothes, toys, auto stuff, tools
Date of experience: October 7, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I but a lot items, found some items no qualified, I tried to return but no way to find a return. I call customer service. They are very nice but nobody give you return
Date of experience: December 22, 2022
Hello Xiaoning, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email me at coco.zhang@temu.com. Best wishes.
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
Ruud Boon 14-08-2023
Tip for consumers:
not delivery
Date of experience: August 13, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Not wanting a plane about this website amazing. Not only do they replace your missing items they give you a full refund. If you need any new temu friends lmk on FB. Katie mains
Date of experience: October 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Today was the last day of the delivery window (June 3-7) and the USPS postman has come and gone with no delivery of my TEMU order so I guess I'll get the $5 credit for late delivery. But what good is a credit if you don't receive what you order?
Date of experience: June 7, 2023
Hello Michael, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ABSOLUTELY LOVE TEMU! THE ITEMS ARE GREAT QUALITY AND THE PRICES ARE SO LOW I CAN BUY MORE WITH MY MONEY! MUCH BETTER THAN AMAZON SINCE I CAN FIND UNIQUE ITEMS IN THE APP THAT I CANT FIND ANYWHERE ELSE! TEMU IS REALLY LEGIT AND SOOOO EASY TO USE/ BUY FROM!
Products used:
wall tapestry
Date of experience: March 16, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Maxwell, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.