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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I will never order anything from Temu again the orders I received were incomplete and the items I did not get were replaced with other cheap items I had ordered where I would get two or three of them instead of the oneS I ordered. The order numbers are PO **************179 /PO**************179/ PO**************179...
Tip for consumers:
How poorly they kept you notified on unavailable items
Products used:
So far none
Date of experience: June 9, 2023
The bodycrossbag order didn't have a strap.what do I suppose to do with that. Besides my order was 3 days late you supposeto give me a $5 credit keep it i will never order again.
Tip for consumers:
No
Date of experience: February 7, 2024
Hello Barbara, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I put a order in for my kids school stuff and my other was canceled due to suspension activities I sent in the documents they required to verify that it was and they still canceled but made it seem like for days that my order went though and they got the documents NEVER AGAIN!
Date of experience: August 15, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The way the games are designed on Temu are set up in a way in which you can never win. TRUST ME. NEVER. You'll get so close, but they cut the awarded points down every time you earn. Waste of time.
Date of experience: January 11, 2024
Hello Kimberly, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I kinda like using the e-wallet thing more than actual credit cards but I hated that I always had to have a card for whenever I wanted to buy smth online but that's what made Temu IT for me! Apple Pay, PayPal AND Google Pay? Temu got me covered hahahahah I linked Temu to my PayPal and my charges come in instantly! Great for buying supplies for my small business btw!
Products used:
Lightning cable, Vr accesories
Date of experience: February 6, 2023
Hello Doug, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Tout c'est toujours bien passé sauf quand je commande le 14 juin 2024 et que nous sommes le 17 juillet 2024. Pas de livraison, pas d'information, j'attends toujours alors que la commande est payée depuis plus d'un mois.
Impossible de joindre quelqu'un! On est dans le flou, l'attente sans fin!
Date of experience: July 17, 2024
Bonjour, nous vous remercions d'avoir choisi Temu pour vos achats, et nous sommes désolés que vous rencontriez des difficultés avec vos commandes récentes. Temu est une entreprise d’e-commerce qui met en relation les consommateurs avec un réseau de partenaires commerciaux, de fabricants et de marques, avec pour mission de leur donner les moyens de vivre leur vie au mieux. Nous travaillons en collaboration avec des partenaires logistiques fiables pour garantir une livraison efficace de vos commandes. La plupart des colis arrivent entre 5 et 14 jours ouvrés. Vous pouvez suivre l'état de votre expédition et consulter la date prévue de livraison directement dans l'application Temu ou sur Temu.com. Si l'état de suivi n'est pas mis à jour pendant 15 jours, vous pouvez demander un remboursement intégral et conserver vos articles lorsqu'ils arriveront. Si votre commande arrive après la date de livraison estimée, vous recevrez des Temu crédits en signe d'appréciation pour votre patience. Enfin, si vos articles n'arrivent pas, arrivent endommagés ou ne correspondent pas à la description ou aux photos, vous bénéficierez d'un remboursement intégral dans le cadre du programme de Protection des Achats de Temu (https://www.temu.com/temu-purchase-protection.html). La satisfaction de nos clients est d'une importance capitale, et nous travaillons constamment à améliorer la qualité de notre service. Si cela ne vous dérange pas de nous envoyer votre numéro de commande, veuillez nous envoyer un message via le chat en direct de Temu.com ou de l'application Temu, afin que nous puissions vous aider à localiser vos colis et résoudre ce problème dans les plus brefs délais. Meilleurs vœux, l'équipe Temu
Temu products are good, it's the delivery service that sucks! When it's OUT FOR DELIVERY, U STILL WAIT ALLDAY IF IT COMES! I LIVE IN A APARTMENT BUILDING, UNITED DELIVERY SERVICE DIDNT NOTIFY ME, SPEEDX EITHER, I LOST MY PACKAGES!
Tip for consumers:
Date and time it will be delivered
Products used:
None, no notification from delivery person
Date of experience: May 31, 2023
Hello Cathy, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
I don't know if was the shipping company (laser jet) or Temu but i not received my delivery. And I still waiting the answer of them. So i was scammed. Don't buy anything with them.
Date of experience: June 4, 2023
Hello Samuel, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
I love all of the bargain craft supplies I order from Temu! I do kid's craft classes and often make jewelry. The charms are adorable and kids love them! Their air dry clay is awesome and reasonable!
Tip for consumers:
Cute products, but be sure to oder way ahead of time! Itrems take awhile to arrive
Products used:
Jewelry charms, air dry clay, fairy garden supplies, doll t-shirts
Date of experience: March 19, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have been ordering from Temu since the very beginning and I have no compaints yet. 90% of everything I have ordered has been good quality, with the exception of a few that were very inexpensive and I didn't expect great quality. Any and every thing I've had a problem with I send back and receive a refund right away. I order so much that I just leave it as a credit now to make it easier. I have ordered some of the cutest clothes from them and I'm normally a Macy's/Kohl's girl. For the price the quality is very good. Their styles are fashionable; sometimes I have a problem with the sizes, but that is my fault sometimes. I will continue to order from them until the customer service is no longer good. I find a lot of really useful items that I never knew existed.:-) Anyway, it's an A+ from me. I don't know what people want when the price is good, free shipping and quick refunds. They have been most honest with me. I'm sorry I can't upload any pictures, etc. I'm not very computer literate.:-)
Tip for consumers:
I just don't know how to upload my proof of purchase to verify my purchase, but I have placed several mostly large orders since the beginning.
Products used:
Clothing, kitchen items, misc items, and lots of odd and ends!
Date of experience: August 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Thank you very much for the order!💓
I am very happy because the items are exactly as in the pictures.
The quality of the products is very good and I am already preparing a new order.
Thank you, Temu💕
Products used:
Dresses , makeup products , shoes
Date of experience: January 16, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought some stuff and was able to get a coupon (because of the amount of my order). But, to get the coupon, I would have to buy again for a minimim of $$$. SCAM on this part
Date of experience: April 23, 2023
Hello Pascal, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best, Temu Team
Disclaimer: This review has nothing to do with the order # listed, I was not able to leave a review unless I put in an order number. I was happy with the things I ordered. This is only about the SCAM free item promo.
Don't waste your time trying to get the"free" items, you will never get them. You have to harrass people to download the app which gives you points toward your "free" items. But when you need just one more referral to accept your invitation, suddenly, that persons referral won't go thru to your account. Then your time is up, and you lose everything you picked out. And no, you are not allowed to pay the difference. Even if that difference is only 50 cents. That's where I'm at now, one more new user referral and I would have gotten my free items. Nope, that new user was never credited to my account. So I lose all my items. Ive tried this "free item" thing twice now, both times i need just one more new user referral to get the items, but nope, those new referrals were never credited to me. Temu, fool me once, shame on you, fool me twice, shame on me.
I got fooled twice. I won't be doing it again. What a scam.
Tip for consumers:
Good products good prices, but Temu needs to quit fooling people into believing they can get "free" items. You have to jump through a million hoops, then when you are 50 cents away from getting your "free" items, suddenly, new referrals that accept my invitation do not get credited to my account. Scam.
Products used:
All that I ordered
Date of experience: August 22, 2023
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I order a couple of Christmas gifts from them and was told they had fast delivery service and tracking. Delivery was fast and I would have my gifts before Christmas. Well the tracking sucks as my package was sent out on the 10th of December and has left the a facility in Los Angeles 11th of December and my packages will be delivered between December 14 - 23. Well today is the 23 at 2:30 pm and the tracking has not been updated since December 11th and is still saying it will be delivered today. Well my mail has already come for the day, so we know it's not coming today. They didn't send it UPS or FEDEX they sent it regular mail. Just incase anyone says Well it could still come. To add salt to injury, they then say if I don't get it by the 23rd they will give you a $5 credit within 48 hours. Try reaching a human to get that $5 credit, not that the $5 will help me out with the Christmas gifts I'm now out and have to go out a shop for at this late date. Something that could of been avoided if the tracking was sufficient and updated. Tried to get a refund but have to wait till I get my order. How funny since the tracking tells me nobody knows where it is! I might never get it. I'm on a fixed income so the refund sure would be helpful in replacing the now gifts I am short. Merry Christmas all. I'm just saying I'm tired of the run around.
Tip for consumers:
If you want it by a certain time, DON'T trust this site!!!
Products used:
None as I never received them and was a Christmas gift
Date of experience: December 23, 2022
Hello Tammy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can further assist you. Best wishes, Coco
Placed an order in Feb 2023. Temu uses SpeedX delivery. Wrong package with someone elses name and address was delivered. I opened package and to my suprise it was a cheap china par of Nike knock off soccer shoes and a drum pad. Address was a town 25 miles away with a total different address. Called Temu customer service and chatted online. They apologize and stated my package is still on its way. 5 days later received a notice my package was delivered 5 days ago. Yes a package was delivered 5 days ago but it was the wrong package. Called TEMU again. They stated sorry and they issued me a refund and told me to order again. They did not even offer to resend my shipment which was suppose to be 50% off. When I asked where they were located they stated in Connecticut but they sounded very chinese. Seems clear to me this is another attempt for China to sell products to the USA and ship directly from China to avoid all the tarrifs and issues of trade between the USA and China. I will not be ordering any items from this company again and will be deleting my account. I know this company ran a 30 second commercial during the 2023 SuperBowl but I think they are very shady and deliver cheap quality products.
Tip for consumers:
Stay away. Cheap China products shipped direct from China to avoid tarrifs and USA policies.
Products used:
None
Date of experience: March 5, 2023
Hello Eric, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
DO NOT USE THIS SITE. THEY STEAL CREDIT CARD INFO.
After already charging my card, I could see the charge on my Wells Fargo account, these crooks try to get you to send them a statement. I actually did send them a statement with my financial info redacted and they wanted more. I tried working with them but they insist on recieving a statement with personal financial info on it. I hope the authorites take them down soon before more people are hurt. I intend to report them to several federal and state agencies.
Date of experience: November 10, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I returned an item but they said we didn't receive it and they didn't refund me.
I contacted for a week but they said wait wait.
They stole my time and money
Be carful
Products used:
Dress
Date of experience: October 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am very pleased with Temu. I have purchased 188 items since Dec. 3rd with 8 orders. My first order was before Christmas and because I figured this was coming out of China I didnt expect it by Christmas. It came by the 17th. I have purchased mainly inexpensive stuff. Socks, artificial floral, hair pieces and accessories,Christmas stocking stuffers, household items, and some clothes and shoes. I was hesitant with my first order because I had never heard of them, but they had a Christmas projector light that I wanted for a good price, so I took the chance. I'm really glad I did. They can have really great prices, the shipping has been like any other store and I've been really happy with my purchases. You really need to READ the description. Sizes are in cm most of the time and not in inches so again READ the description. The clothes are probably out of China and run small. I'm 5'2" and 150 and bought a dress in xxl and it was still a little tight, but it really is pretty. I've bought a couple pairs of shoes and they run true. You should read the item reviews, some will have photos and you get get a better idea about what you're buying. I've been given 2 promo credits and received both with no problems. I have had no problems with Temu, I have been a little disappointed with some items, but it's because I didn't READ the description. Their artificial floral stuff is amazing, very realistic. Go ahead and try it, I don't think you'll be disappointed
Tip for consumers:
Read the description, measures in cm first, check for similar items-price might be better.
Products used:
Shoes, socks, household items, hair pieces and accessories, artificial nails and accessories, artificial floral, party accessories, jewelry and many others.
Date of experience: February 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Use this coupon code for major discounts there also!
https://temu.to/m/u5z059m0aai
Everything was shipped to me sage and secure as well! Thanks temu!
Tip for consumers:
Thanks
Products used:
Mask sweat shirts for cheap watch and more. Gifts for my wife! Ty
Date of experience: December 2, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order was made September 4th 2023 for about $260. The email notification stated delivery will be between 10th - 18th. The last email update I got was on September 6th 2023.
The tracking confirmed my package was out for delivery, no package delivered up till the 18th. No email update was provided. My cell phone number they collected but apparently was of no use to notify me either.
I had to go on the website to find out my package was returned because of "wrong" address. The address I provided was the right one. However, a refund was offered. It was stated that it might take up to 30 days to get it reflected on my account, with a caveat that the amount might change for reasons I don't remember. I have the refund already.
The experience was very frustrating, especially because there was absolutely no communication until I dug further on my own.
To think that Temu is still bringing up advertisements on my phone and computer wanting me to shop for some more items makes me wonder how they are going to deliver those item when I have the same address they could not locate before.
It also seems to me that Temu is very obsessed with 5-star reviews, cos that's all you see on their site. The site does not provide the opportunity to leave honest views about customer experience. No system is provided to provide a resolution to complaints instead your message is with a chat bot that provides generic responses, not specific to your need.
Date of experience: September 22, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Cheap stuff but quality sometimes is a pleasant surprise.
Please~I am trying to get my favorite item for free. Can you help me?
https://temu.com/s/fTzgdVVUSqikL
Date of experience: July 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Really cheap and not durable. There are very few art pieces such as lighting that are good. But mostly, it's a water off money.
Date of experience: June 18, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I like shopping on this web site. They have a very good return policy and their shipping is fast. I haven't been disappointed yet.
Products used:
A wide variety. clothes, shoes, mixer, and other things
Date of experience: August 11, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Unresponsive customer service, put me on hold for more than half an hour hoping I give up on my complaint, and received no help at all.
Tip for consumers:
Lousy customer service
Products used:
none
Date of experience: August 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I placed several orders in the past. Relatively fast shipping from China 5~10 days. I am happy with all my purchases so far.
Products used:
glasses. tools.
Date of experience: March 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Linda, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com). Best wishes, Temu team