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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
First it was no Shimano. Seems like a cheap Chinese knock off. I wasn't expecting much for the price, but wasn't expecting trash. It almost fell apart just spooling it. The handle almost fell off.
Date of experience: August 29, 2023
I was looking around in the temu-app and suddenly i got a pop-up with an offer "shop for 200NOK and get a cupon of 1000NOK!", so i bought some stuff for 218NOK, and after i did, i got 3 cupons that i had to shop for thousands of NOK to use, and they didnt inform about this before i placed an order of 218NOK. Just scammers all over the place! Never shop at temu! You'll get scammed
Date of experience: April 12, 2024
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu Team
1st order came in ORANGE PLASTIC BAGS W/ Nothing was true to size. Everything was 1 size smaller Not 1 item was wrapped for protection. THE OUTSIDE WAS MARKED "FRAGILE"...ARE YOU KIDDING ME? I TOOK PICTURES. 2ND ORANGE PLASTIC BAG, JUST AS BAD. Broken was eyeliner color blue--right in half & left in separate bag, which meant they knew it was broken. 3RD ORANGE PLASTIC BAG is missing a light. I only received 1 when I ordered 2.
The very 1st order I received came in a box that was used before, again, I took pictures of a box that said "Fragile" on it, & taped together.
Not happy at all.
Karen Gerstemeier
*******@yahoo.com
Date of experience: January 2, 2023
Hello Karen, thank you for your feedback and we are sorry about your experience. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. For the item that arrived damaged, Temu's Purchase Protection program offers full refunds (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. We are eager to help you resolve the issue soon. Best wishes, Coco
My package was shipped to an incorrect address on Temu, and I am unable to receive help from Temu
I was denied a reshipment and refund. I am still unable to receive my package
Tip for consumers:
the service is not so great
Products used:
School supplies, bottles, portable fans etc
Date of experience: August 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Do not buy from Temu!
I ordered 3 large size tops and got one
3xl, one 2xl and one with no size at all but looked like a 4 or 5xl!
No way could I wear any of these!
Very bad experience!
Date of experience: May 24, 2023
Hello Mary, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Temu team
My husband placed the order in temu two weeks ago, the order arrived in Dublin but the delivery people have not brought it even now. Deliveries lie that they were at our house but it's not true, I swear I didn't leave the house that day to pick up my order but I wasn't called I didn't receive a message I didn't receive anything at all at the end of the day a message was sent in which they said that we were not at home, but it is not true. On the application it shows that my package is in the driver's van but the person in charge of delivery does not bring it, my order is worth 100 euros and I don't know what I can do to get my money back. If someone can help me with an advice... conclusion: those from temu sent the package (nothing bad to say) but those who deliver it to the country are a real disaster. Although I heard from a lot of people that they don't order from this application because they don't receive their orders, I still took the risk and "took the stake", I want my money back and I don't know how I will get it back, I repeat those from I'm afraid they are not to blame but those responsible for the deliveries are a disaster in Dublin they are playing with our time and money
Tip for consumers:
The orders on Temu arrive in your city but the delivery people do no bring them
Products used:
Nothing coz i don’t receive my order
Date of experience: September 11, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have a HUGE problem with Tiktok, Shopify, and Instagram sellers puting HUGE markups on their stuff when Temu has them at like less than HALF THE PRICE of these sellers? Why would I pay so much just for drop shipped items when I can get the exact same ones on Temu for cents? I swear Temu really helped buyers find good stuff for less so I supppppper recommend them!
Tip for consumers:
Dont go for DROPSHIPPING JUST BUY DIRECT!
Products used:
earphone, shoes
Date of experience: February 10, 2023
Hello Jenny, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
At least I don't have to wait till next year and I haven't even received it yet. I'll be back here if the product is garbage
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Don't use this site Don't get updates no tracking info asked for money back told I have to wait until when ever order comes yeah!@@
Date of experience: October 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the busy season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive (Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
TEMU has Wonderful items! Just takes longer to get to you. The "sorry your order is not yet shipped' messages can be a bit frustrating.
Tip for consumers:
If you have a timeline - maybe buying for an occasion, probably you would want to buy elsewhere. The shipping alone takes a long time. But if you aren't in a hurry you can wait until......
Products used:
I ended up using all of the clothes I bought
Date of experience: March 19, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Excellent so glad I tried them out we also like shein both are pretty similar but the cloths seam better on Temu so far
Products used:
Women's tops, shorts, kitchen utensils,
costume Jewelry, bags
Date of experience: June 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I mistakenly ordered 2 instead of one dog car seat. Absolutely no problem with return. I'm going to make this my go-to shop for lots of things.
Tip for consumers:
Merchandise is as displayed.
Products used:
Dog car seat, gloves, LED lights, ,laundry bag, knee highs.
Date of experience: December 3, 2022
Hello Joan, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
I used discount code OPT5350 to get 30% off and free shipping on my first order! Shipping is a bit slow but if it's late they give you $5.
Date of experience: February 17, 2023
Hello Jade, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Everything is just as advertised and my dress is gorgeous! Actually 2 orders but nowhere to put the second number. Customer for life!
Tip for consumers:
Do it
Products used:
Kitchen things and the prettiest dress I ever owned
Date of experience: March 15, 2023
Hello Jessica, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
What I have to say about this business is beyond disappointing. My merchandise was lost twice. Please do not buy from this company.
Tip for consumers:
NA
Products used:
NA
Date of experience: September 9, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 business days.You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I loved this site so much when it first launched last year. I made at least 12-15 orders over the past several months and had almost no issues with the small exception of an ill fitting dress and a broken necklace but for the most part a wonderful experience. I posted on IG and sent tons of friends to the site. However, over the past two weeks or so, something has changed. Every order I have made lately has notices pop up that procurement of items is causing delays, shipping keeps getting delayed, etc. I understand that they give a credit, but these orders are just sitting there not even shipped out. In the past it only took a day or two for items to leave their warehouse and about 7-10 days to receive. Now they take a while to even ship out. Not sure if they got a huge influx of customers due to all the social media activity or not but I have since cancelled 4 back to back orders and have decided not to order from here until they get their shipping issues under control again. Back to Amazon, Shein and shop miss A for now.
UPDATE (as of 10/23/23): I have added back two more stars to this review as the shipping issues seems to have improved significantly these past few months. My items generally ship out approx two days after ordering and received in approximately 8-9 days total depending on the items ordered. I'm relieved that they have addressed the issues. Just an FYI, they generally use Ontrac for tracking shipments and sometimes you will receive a forbidden 404 code when you try to track but it hasn't caused any issues receiving the packages. If you clear your cache and browsing history, it usually will remove the forbidden notice on tracking.
Date of experience: March 17, 2023
Hello Tracie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Their customer service very slow. It is going take forever to get problem solved! I rather purchase it from Amazon than here!
Date of experience: December 27, 2022
Hello Charlene, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please send your order ID to me at taylor.wu@temu.com so that we can assist you right away with any other questions or concerns you may have. Best wishes, Taylor
Never got my order and they keep denying my refund the biggest ripoff ever I would not recommend this site to anyone
Date of experience: August 21, 2023
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the information you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.
Everything I ordered I got in less than 2 weeks, they were true to size and good quality. Very Happy with order.
Products used:
Everything I ordered
Date of experience: April 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Love their products with different variety and price is great! Best return and refund policy,I would shop here when I need to!
Products used:
Legos, household items,clothing
Date of experience: May 23, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
WHY DIDN'T I LISTEN? I have read temu revies where the person has been waiting on their items for 1-2 months! I didn't want to believe it because my first 3 orders with temu went well. But I currently have 6 orders with temu that they have yet to ship to me. Some of the orders I have been waiting on for weeks and weeks – and they HAVEN'T EVEN SHIPPED! Instead of shipping my orders, I get almost daily messages where they cancel multiple items from my orders saying that they are "sold out". But when I check, the items are not sold out, not even close – they are still listed for sale! I BELIEVE THAT TEMU HAD NO INTENSIONS WHATSOEVER TO ACTUALLY SHIPS MY ITEMS, THEY JUST WANTED TO TAKE MY MONEY! (Update: I finally cancelled my orders so I can get my money back! I don't want to keep waiting for items that never come!)
Tip for consumers:
Stay away from Temu!
Products used:
n/a
Date of experience: March 16, 2023
Hello Rita, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Received damaged packaging
They don't package properly like shein
How do they think we can give these as presents really dissapointed
Products used:
Non
Date of experience: November 12, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I shop using ****o* for past 11years. I shop online on average of 2 to 3 times a week. I still shop there until I started using TEMU.
I will tell you from my own persoanl experience with TEMU the "Good and Bad"
FYI, Starting since 2/2023 I shopped around 5 times on TEMU on veriety of items and spent about $400 dollars.
-GOOD-
1. Wide veriety of items available (some items are really uniqe and make your life easier)
2. Prices are super super low for the quality and the design that your getting. (I never understand people who complain about $10 smart watch because you can't speak to text) Come~on.
3. Free shipping from China in about 2 weeks through customs with "Tracking" information from USPS. I think thats amazing. And Tracking that actually works!
4. Easy to use app interface (I think its one of the best) Fast responds on every clicks,
Fun and intuitive stuff like spinning wheels, bonuses, free gifts, instant text updates and etc.
I can still list more positive items about this site. But I will just stop here. You can try them out and see for your self.
-BAD-
1. Only thing I dont like about TEMU is the shipping time takes to long. Coming from ****e to 2 weeks is not easy, but knowing that how, where it's coming from and the value for the money? I will just accept it and continue shopping.
Date of experience: February 19, 2023
Hello Jack, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Ordered over $100 and all items received by used one. (They shipped the returned items to new customers). Won't buy anymore.
Date of experience: January 31, 2023
Hello Judy, thank you for shopping on with us and we are sorry that you are experiencing difficulties with your order. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any item you receive, you can apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need any additional assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email me at taylor.wu@temu.com. Best wishes, Taylor
I buy a lot of thing, they put tracking number but never sent the package, scam, not received the refund yet
Date of experience: May 1, 2023
Hello nelson, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day! Best, Temu Team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team