- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I have bought this trimmer and bag from temu which they used plastic in it and sells for cheaper price. Not safe to use.
Date of experience: December 27, 2023
Temu denied a legitimate request for a refund for items that were lost in shipment because of poor packaging. 47 Items (Some quite heavy) were stuffed in a flimsy plastic bag. The Thin plastic bag broken open and was re-taped by UPS only AFTER many of the items had fallen out and arrived missing. I will never buy from Temu or recommend Temu again. Alex Torok
PS. I contacted Temu a SECOND TIME and sent pictures. They said "After verifying with our warehouse, we've confirmed that your items were indeed packaged and shipped to you. Your package was also shipped in good condition". Of course everything was fine before it was shipped, items were lost in shipment because of poor packaging. This is a disgrace there own DELIVERY POLICY STATES "Delivery guarantee
Temu works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions. If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items."
TEMU SIMPLY DOESN'T CARE.
Products used:
All those that were not missing from damaged packaging.
Date of experience: January 21, 2024
Hello Alex, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I AM SO DISSAPOINTED, I have not received the items even though the courier say's delivered. I complaint to TEMU and they will not give my money back, I asked for reshipment, let's see what's going to happen. I WILL STOP BUYING FROM TEMU. SOOOO DISSAPOINTED
Date of experience: January 16, 2024
Hello Nelda, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have ordered 82.67in lightweight phone tripod, however, metal piece part attached to the tripod is missing.
Tip for consumers:
I would like the missing part than refund.
Date of experience: July 4, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Wow people,people please trust this site they is true to shipping, pricing and quality and size real.
Tip for consumers:
People please trust this website it's worth your fun time for shopping and save money and really pretty things for you entire family I love you Temu!!!!!
Products used:
Blouses, pants designer nails sunglasses night comes dress ect.
Date of experience: January 20, 2023
Hello Detra, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Worst experience ever. Deceptive advertisement. Never ever! There are missing items. Bad quality. Not worth to order.
Date of experience: July 31, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm happy with the items I've gotten from Temu.,They arrive on time, for the most part, and they give $5 credit when they don't.
Tip for consumers:
I love that there's free shipping and I will shop at Temu again!
Products used:
I've used clothing, nail wraps, kitchen tools, etc.
Date of experience: April 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I need my orders it has been 4 days without an updates which is really making me worried and i don't know where are my orders
Date of experience: August 14, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I ordered some stuff and waited 2 weeks and my product never came. Now I got to wait 2 weeks on a refund. This online mess socks. Good luck people
Date of experience: August 7, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've ordered several times. I've never been disappointed. And everything arrives punctual! I'm very impressed.
Products used:
Household, clothing and decoration
Date of experience: September 6, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Thanks to msjackyoh I learned of TEMU, from her Instagram post. I've purchased several outfits and love each one of them! May she rest in peace
Date of experience: June 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Don't hold true to there won prizes. Games are a scam. Monies going missing out of bank via PayPal. Also after using my bank card some1 unsuccessfully ( because bank was empty thankfully) tried to make a payment with the card I'd used half hour before on their sire. They hide negative reviews. Lot stuff doesn't work. Best buys u get can be on I would same hone decor like bedding or rugs. On that had some nice items. Oh also my review got hidden by Trustpilot just lately claiming against rules which isn't true and can't show where
To be clear I have had some bargain nice items and all have been delivered. Just there us also alot of tack and stuff that doesn't work. They try to dishonour won promotion gifts etc and don't honour shares and accepted new subscribers you've got them for points for their games. So total scam their clothes are right size at small medium but the xxl stay at medium. They have a price adjustment tool that credits you back the difference to balance if item goes cheaper which is good. But I suspect give it a bit longer this site coukd go total scammy like Aliexpress Dhgate did. Big tip don't use the add to order button after you've placed a total order. Otherwise when unaccounted for money that's recieptless gets taken out your bank you're gonna be put through hell tracking it and pairing it all to unknown source.sitejabbers making me enter a order number but I've ordered several times so my review is based on a full scale use of various uses of the sites such as its gaming and gambling extortion tactics, bought items, shipping & reliance, quality
Tip for consumers:
No
Products used:
Bedding , rugs, cutlery, shower head, lip liner, nails, primer, soundboard, charger, Tabley, curtains, stick on hooks
Date of experience: September 17, 2023
THEY HAVE EVERYTHING FROM A TO Z Excellent Prices! Great Stuff! Guaranteed! I HAVE ALREADY BOUGHT HALF OF MY CHRISTMAS GIFTS, AND ITS ONLY SEPTEMBER 2nd!
Tip for consumers:
I HIGHLY RECCOMEND!
Products used:
ALL Of Them! Nails, Medical Tape, Shoes, Clothes, Pet Toys, Childrens Learning Stuff!
Date of experience: September 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
In Temu there are many useful items for good prices. And they offer free shipping even for a small amount of purchase.
Date of experience: October 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has failed to ship orders in a timely manner. It is not a great deal if you don't receive the order.
Tip for consumers:
Don't order if it is needed or wanted right away. Takes in excess of seven business days just to ship. Not recommended for immediate needs.
Products used:
None. Ordered but they have yet to ship.
Date of experience: March 21, 2023
Hello Karen, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I bought a DJ18 marked as a professional sound card. Misrepresented low quality product. Ripped off.
Date of experience: February 10, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Their items are nothing but cheap piec3s of plastic...pictures on website make it appear that your receiving and a normal size product. But, that is clearly not the case...MAKE SURE YOU READ ABOUT THE PRODUCT BEFORE YOU BUY, i learned my lessin, will never order from here again!
Tip for consumers:
DO NOT
Products used:
None
Date of experience: November 18, 2022
Hello Kimberly, thank you for reaching out. Your feedback is extremely valuable to us, and we are sorry that you are not satisfied with your order. Temu is an online marketplace featuring a wide selection of unique merchandise at affordable prices. We work with our global network of suppliers and logistics partners to curate and deliver competitively priced products that empower and fulfill the dreams of our users. Temu implements strict policies and control measures to ensure product quality and the accuracy of product descriptions. If the product does not match its descriptions or photos, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). Please do not hesitate to contact our Temu Customer Service at help@temu.com if you need assistance.
I placed 3 orders 2 weeks ago but I still have not received items. Beginning to feel like ripoff.like other companies
Date of experience: March 19, 2023
Hello Peter, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
This is a joke! They sent stuff I did NOT order. Waste of money and time! Don't order from this place!
Tip for consumers:
Don't waste your money!!!
Products used:
None of it. This place is a scam. Facebook do better!!! D
Date of experience: March 14, 2023
Hello Patti, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Bought merchandise totaling over $100 and haven't received it and they won't reimburse me. I will be getting my lawyer
Date of experience: November 27, 2023
Hello, we understand that you haven't received the item from the order. I'm sorry for the inconvenience caused. Based on the results of our investigation, we aren't able to provide a replacement/refund for this order. At this time, Temu isn't able to resolve shipping problems after delivery. We also recommend that you consider selecting a more secure shipping address, such as your workplace, in the future to avoid further problems. Thank you for your understanding. If you have any other questions, please feel free to message us on live chat. Best wishes, Temu team
THIS HAPPENED TO ME A LOT OF TIMES! When I won something from Temu, I never received the items! Whyyyyyy! You're wasting my time and effort on this. AND CUSTOMERS SERVICE IS NOT EVEN HELPFUL.
Tip for consumers:
Worst service and will manipulate everyone
Date of experience: May 5, 2023
Hello Erika, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email help@temu.com so we can help you investigate your rewards issues right away. Best wishes, Temu Team
I'm so sick of ordering from y'all it take dame near a month to receive your package Im done they not worth it
Date of experience: January 7, 2024
Hello Dorothy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Cheap most stuff not working will not order again says buy stuff 1st orders get £100 off then spread it £10 of this £16 of that load of bs
Products used:
Gadgets
Date of experience: July 14, 2023
Hello Paul, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've been a loyal customer I believe ever since they started I've had a few packages go missing because of the bad area I live in I had a package go missing the other day temu refuses to give me a refund or resend a new package they say I should stay home all day and wait for my package to arrive but some of us work the delivery driver should know that they are delivering in one of the worst parts of the city and if nobody answers the door package should be sent to a holding place or a redelivery not a phone call nothing just pictures of the item left in my door got home from work item is missing this is the second item in a year first items they covered second item they told me no they wouldn't so shame shame on you temu and the delivery companies who deliver for them there's got to be a better way but I guess a million dollar company has nothing better to do than to keep our money I'm not going to sit home all day take your day off work to accept the package... There are some bad people out there as well they tried to play with the system and make it hard for us honest people to try to get a refund or redelivery of our items
Date of experience: August 12, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu doesn't value loyal customers and I'm living proof. You become less valuable the more you buy. The quality of the Temu products is really about 60/40.60% of their products are very cheap, generic and barely worth the pennies they cost. On the other hand, 40% of their products are all right. However, once you become a loyal customer, they literally become blatantly disrespectful. Like in the beginning they'll give you a $20 off a $60 order or a $50 off a $200 order. 30 orders down the line you think you'd be like on VIP status like most good quality companies put you as however, that is absolutely not the case. Instead they start giving you a five dollars off of a $100 order or a dollar off a $39 order like it's not even worth it because they are charging you full price for items that are definitely not worth the money. After 20 something orders you don't even get their little get two gifts, free or get gifts free after you purchase six packages and things of that sort. Instead, they try to reel you in to inviting other people to win free prizes, or to play games to win free prizes, and as a very loyal customer that is spent literally hundreds of dollars do not attempt to win anything you will never succeed and all of their "this many people won free gifts", is all garbage, deceit, and lies. Trust me no matter how many people you invite to downloading the new app no matter how many purchases you make they are not going to allow you to win in the rare case that you do you would literally have to spend thousands of dollars for $20 worth of free items definitely not worth it especially when they are charging you full price for items that again like I said are absolutely 100% not worth a quarter of the price you're spending. I will include pictures of one of their bull crap games.
Tip for consumers:
I really wish that I hadn’t invested so much of my time and money into such a disrespectful site that does not honor their loyal customers and that actually de-values you the more you spend
Products used:
I only used about a quarter of the items that I received and bought because the other ones were complete garbage
Date of experience: January 20, 2024
Hello Kate, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Nixon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team