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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
Products used:
Gel pens
Date of experience: April 27, 2024
I couldn't be happier with my order. It arrived before expected, it was complet and correct. Very happy.
Products used:
Purse, necklace, figuring and crafts.
Date of experience: April 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Can you accept my invitation so that I can get a free gift?
https://temu.com/s/pY7RLFmYcw4bnOv4 order was shipped quickly
Date of experience: May 29, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
They delete bad reviews, or create a new item so people don't read bad reviews
All the good reviews are fake from China
Date of experience: June 10, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This company is a dream come true the only thing is really pay attention to the items bcuz I've got a couple that didn't match the pic but I'm so I'm love with this company Amazon watch out
Tip for consumers:
Just read the description very well
Products used:
All of them
Date of experience: January 23, 2023
Hello Rashida, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com.
Trash website, trashy products and false advertisement. I order flash and other products but when I receive it it inferiors
Date of experience: February 14, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
As a new customer suppose to have a 90 % discount in s specific product, during the check out the product disappeared fro the basket. Avoid it
Date of experience: October 6, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu say that all items are free shipping but when you go to pay for item is telling you that must be $10.00 minimum purchase.
Products used:
None, $10.00 minimum purchase
Date of experience: June 14, 2023
Hello Ursula, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
My only wish is that I wish I had read these reviews before ordering $103.00 worth of clothing and accessories. Never again.
Date of experience: August 20, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Guys top get a 100 $ Just Type the Code ******* in the searching bar and get your money. Its not fake
Date of experience: May 17, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
No doubt you find items really cheaper but the service is really horrendous. Have seen reviews from other buyers about missing items and till I experienced it myself. The package arrived but one item was missing. Made a report thru my account and was asked to wait till they check on their side.
So, a refund for the missing item was denied because temu claimed the warehouse has confirmed it was packed and shipped!. When asked for proof; none.
Asked for the weight of the package, customer service was unable to help or provide any information. Because the weight difference will determine if any lost items amidst the custom check by the the time local post received the package. So the customer service agent wasn't helpful hence I request for a phone call to speak to someone personally. The agent lied thru her teeth saying TEMU has no hotline. I took a picture of the original packaging and show the customer service agent and she said it's not acceptable. The missing item is longish and I tried to reason with her it can't be in this packaging because it's small and won't fit in. In all its the 2nd time I have missing items (in 2 weeks).
If every package there 1 or 2 missing items, how much money goes into TEMU account? They only pretend they did sent it (but actually didn't). IMO, it's cheating on customers in a very sly way. I hope more ppl stand up and voice out if you have similar experience. Many remain silent as they think the amount is not big. But it is for this reason TEMU is getting more audacious. If some authority can intervene and check the whole company protocol and audit to see if there are loopholes in the operation.
Update: a day after review was made, another pack age arrived today (16.2.2024). This time to protect myself, I took a video showing from the beginning before opening the package, opening it and taking the items out one by one. AGAIN, one item was missing. Something smelling fishy here. I sent temu the video and awaiting for their review. So my advice is take videos before you open TEMU packages. Helps as an evidence if the items are broken or missing. Else they turn their words against yours.
Tip for consumers:
At the beginning you will receive everything and all in good condition. Slowly when you start to bulk purchase they will start sending a few defect or broken items n eventually missing items. Don't expect to get a refund. Take a video from before opening the package. They are cunning. No one to verify what they say (though they claim the warehouse confirmed it was packed n shipped). Protect yourself. It's may be a smart fraud, every package one or two missing items, THINK! Where the $ gone to?
Date of experience: February 15, 2024
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have ordered from Temu numerous times, but the one time I send something back brand new in the plastic like it was sent to me, they stole half of my money for no reason. I sent both dresses back brand new in the plastic with nothing wrong with neither dresses, but they said I'm only due a partial refund. I sent them back way before the time was up in perfect condition, I mean nothing was wrong on my end. I sent the tracking number and everything. I did the backwards and forwards chat for 3 days, they decided to go on and put my money back on my card. However, a day later they takes my money back off my card. So, I did the chat backwards and forwards for about 45 minutes no results, I then called only to go backwards and forwards with the guy or the robot who constantly saying the same thing over and over and they favorite word "No Worries" I'm like it is some Worries because you guys supposed to be a business and you all THIEVES and apparently you guys have THIEVES working for the company. This is unacceptable and this is not the end from me. But, I am just trying to warn people that works hard for their coins like myself and doesn't money to give away, especially under false pretense from an unprofessional, thieving, fraudulent company. Beware of Temu and keep your eyes on your card or your account because Temu will steal your money. Again, they refund my money twice and turned around and back and stole my money of my card twice. And when I called, they arguing with me about my money that they stole from me. If you don't have any money to give away or loose, do not shop with Temu because they steals. This is a true statement, this just took place from January 2,2024-January 17,2024. Unbelievable and Unacceptable. Customer Services are non existent.
Date of experience: January 17, 2024
Hello Chamika, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Just received my package. Received everything I ordered. Very pleased with my stuff. My order arrived when they said it would
Date of experience: July 24, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Thank you for your quick solution of any problems I have
You are excellent and your merchandise is pretty good if
Not you take immediate action
Thank you and I will continue to
Order your merchandise
Date of experience: August 1, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
If you order and you have a problem or question you will not get help they will repeat what you already know!
Date of experience: December 2, 2023
Hello Nicole, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They won't send your products. And don't expect customer service to help you when your products don't show up
Tip for consumers:
It is a scam
Products used:
N/A
Date of experience: June 21, 2023
Hello Tyler, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can help you resolve your issue. Best wishes, Temu team
I supposedly had "won" a 100% rebate and each item said 100% rebate. I spent $61.56 with NO REBATE. I contacted them- but no solution provided.
Tip for consumers:
Scam- rebates are non existent. Customer service did nothing to help
Products used:
Haven’t received products- didn’t receive the discounts or credits.
Date of experience: March 12, 2023
Hello Dela, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
I received the women's gold watch. The stem was missing from one side of the watch, I am not able to wear the watch now so what do I do?
Date of experience: April 13, 2023
Hello Jacqueline, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered 2 items n I was pleased so I ordered more! Thank u soo much of making things more affordable.
Date of experience: July 24, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am tired of them asking to verify what I bought and not sending it to me when I bought it and they are not reliable to the customers
Tip for consumers:
Yes they are not selling me the stuff I bought with my money I want a complete refund
Products used:
None
Date of experience: September 9, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Mostly good quality. The games are rigged to make it impossible to get free stuff. They are to get you to order more and get more app users.
Tip for consumers:
I was disappointed that Coustomer Service didn't resolve my issue with not getting my points when I got them a new app user. The games are rigged. You won't get anything free.
Products used:
Shoes, cloths, makeup, acrylic nails, jewelry and hair
Date of experience: August 22, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I ordered over 250 dollars worth of items. When I received the package it seem to be full of pet supplies (dog bed, collar and look like clothes for a cat or dog) I reached out to customer service and was told they could not assist me because the packing did not clearly show the shipping details. I then called On, January 2,2024 Levi advised I would receive a refund in 24hrs, Ticket number **************. After not hearing back from anyone or recording a refund, I called again and with Supervisor Mary who said she had sent a detailed message to the escalation team who would respond in 24 hours. She assured me there was no concern and that they would give a refund or credit ( which I agreed to). It has now been a week and I haven't heard from escalation nor have I received a refund or a credit. After spending two days and over 2hrs on the phone with Temu representatives I realize that this company is merely a scam and have robbed many hard working people such as myself. PLEASE DO NOT SPEND YOUR MONEY HERE. I WISH SOMEONE WOULD HAVE WARNED ME.
Tip for consumers:
I am seeking legal counsel to began a class action law suite against Temu; as I am not the only victim of this crime Temu is committing.
Products used:
All I received was a wireless Bluetooth from what I ordered.
Date of experience: January 9, 2024
Hello Amelia, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Love the items, love the prices but when it goes to the payment, the final price is greater than the sum of the items. Be careful!
Tip for consumers:
To be careful with the sum of the items.
Date of experience: June 5, 2023
Hello Silvia, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html. So that we can help you look into this right away. Best wishes, Temu team
They charged me twice then they put it on refund and told me they would refund it but never did and now never picks my call
Date of experience: May 15, 2023
Hello Monika, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Temu team.
The picture doesn't come with a picture frame, but I love them. But after putting them in a picture frame I love love love it.
Products used:
Pictures, rugs, solo lights etc
Date of experience: November 10, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team