- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
Share Review on:
Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Temu's discount offers are misleading. They bombard you with daily gifts, but it's worthless as their x% off doesn't mean you get actual % off the total amount of your order, but you get a pathetic amount of 0.01 cents credit. Their promotion of free gifts is just a spam exercise to get you to do their dirty work of recruiting new users. Their recent hat trick promotion is rigged. You spent time choosing the items you wanted before they revealed that you have to earn "energy points" by referring your friends to join and download before you can receive the free items. However, you are always 1 to 2 points out of reach from being qualified to get the items you selected. Their customer support will insist it's a legitimate promotion. Despite apologizing for the poor experience & repeating company slogans about the importance of customer experience to Temu. They don't do anything to rectify the issue, so don't bother. The website will continue advertising how many people have won their free items.
I would have been inclined to recommend them to my friends had they kept it truthful and straightforward. X% means X% off your order. The number of items I spun for free should be the number of items I am entitled to. To find out you have to earn energy points to 'win' the 'free' items after you have spent time selecting them is infuriating (At most, I would need to recommend Temu to the same number of friends, but whether they join or download their app is up to them) However, Temu chose to make people jump through hoops and require them to spam their friends for a few free items. They had a chance to make this a successful promotion by creating a buzz and a good word of mouth. Instead, I have warned my friends and family to avoid this deceitful app.
Date of experience: December 20, 2023
Haven't received goods yet; am dubious about what (IF) I receive based on other reviews. I do have a problem with being told there is a tracking number, part of which they provide. However, when trying to track, the message is the carrier hasn't received the package yet, 6 days after order placed. Also noted the shipping point is only 75 miles away from me. Don't understand why so much time passes between order placement and shipment. Am guessing the distribution center might wait until they have a truckload to go to the carrier to save $. They also use an unreliable carrier in my area. All of this might explain why they give you a 2 week window to receive order. One of the TEMU responses to a customer indicated you can get a refund if the time span exceeds 15 days. Regret ordering anything from them; at least I didn't directly give them my card info but used Klarna (4 equal payments) instead that I've used before without incident. In the unlikely event I am thrilled with what I ordered, don't plan on ordering from them in the future.
Edited 12-6-2023. Turns out delivering carrier distribution point is 75 miles away but actual shipping point clearly is China as correspondence with them talks about waiting for a flight and then an update indicates arrival at an airport. To me, where they fall short is giving you a tracking number for the delivering carrier before they have the goods.
Have since received orders. Ordered 3 human apparel items, all size lg. Feel like Goldilocks...one too big, one too small, one just right. Material has that (what I call) China smell of cheap fabrics soaked in chemicals. Returned stuff not fitting; immediately washed the one that did. Dog sweaters appeared to be ok. Still don't plan on buying from them again just based on quality of goods, not a surprise actually.
Products used:
Purchased couple ladies outerwear and dog coats. Have not received items yet. Am in fact waiting for items to actually ship (from 75 miles away) 6+ days after order placement.
Date of experience: November 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
It's all cheap garbage, looks good in the picture, but it's like buying cheap garbage out of a vending machine! So sad I wasted my money!
Date of experience: March 16, 2023
Hello Debra, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Received in about a week after ordering but when opened the y bird toy wheel was broke off.
It don't just push back on I tried
Date of experience: October 19, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Of the 4 items I ordered, only 1 was correct. Temu substituted 3 items on my 4-item purchase order! I will not order from them again.
Tip for consumers:
DON'T BUY YOUR STUFF HERE!!!! THEY SEND YOU WHATEVER THEY HAVE IN STOCK!!! DOESN'T MATTER WHAT YOU ACTUALLY ORDERED!
Products used:
one out of the four I ordered - cosmetics
Date of experience: March 21, 2023
Hello Paula, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Coco
Trying to reach Customer Service and have been in que on the phone for over 3/12 hours.
No answer!
Fed up!
Date of experience: May 18, 2023
Hello Sue, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I donated all to Salvation Army. Total garbage.
Not worth a penny. Everything made in China.
Horrible fabrics and cut.
Date of experience: June 21, 2023
Hello Andrada, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at rachel.zhang@temu.com. Best wishes, Temu team
I like cheap prices. Quality often matches the price, but that's okay. BE AWARE of small print in sale afs.
Products used:
Home decor, children's books, shirts
Date of experience: September 24, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Reel you in promise free items then make it almost impossible to ever achieve. Good prices bad shipping time.
Tip for consumers:
Be in no hurry for your order can take months sometimes.
Products used:
Everything i finally received lol.
Date of experience: January 29, 2023
Hello Traci, thank you for reaching out. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you have any question on rewards or tracking updates, please contact us through Temu.com or Temu app live chat, email (help@temu.com), so we can help you resolve your issue. Best wishes, Coco
Ordered and didn't receive my package. Then I requested it be sent again…still nothing. It's a scam site
Date of experience: June 17, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Yesterday, 3/2/2023, I saw an ad for Temu on my Moovit public transport app. The main message of the advertisement was that new users of the Temu mobile app may receive 3 free products of their choosing along with free shipping. Thus, believing it to be authentic, I clicked on it. I download the Temu App, then I select the three items I want to receive for free. But before you get all the items, you have to play a Hat Trick Draw game.
During the game, I was able to easily win the first two items, but every time I got to the last one on the hat trick game, I miraculously run out of energy points, and then they said I must invite friends in order to gain more energy to draw again, which leads me to believe that the game has been rigged.
But because I was determined to win all three items, I spent a total of two days attempting to invite as many friends as I could in order to accumulate enough energy points to draw and win my final item. However, I soon realized I had wasted my time and effort after Temu informed me that all three of the items I had selected were out of stock. (They said this after I won all three items).
They didn't even let me pick three other items that weren't out of stock; they just claimed it wasn't in stock where I was, and that was it. I genuinely wasted both my time and sleep. I deserve to know why Temu scammed me this way. I followed their instructions, so where are my freebies?
Date of experience: March 4, 2023
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com. So I can help you investigate your rewards issue right away. Best wishes, Rachel
GUESS I HAVE NOW LEARNED A LESSON TEMU IS A REALLY SLICK OUTFIT,
First time order had some issues customer service was responsive after that first call I have found it all but impossible to actually be able to speak to Temu! Order today had damaged items (so did prior orders) Chat is available but for me a novice to both my ipad & iphone I really needed to speak to someone order today #PO**************131 items damaged and the incense actually made me gag! Non touch thermometer did not work with new batteries ipad stand scratched I am writing this review to pay it forward don't waste your time or money especially if your young I am a retired Physical therapist and even though I can afford Temu I can no longer use Temu it's a total drag to buy stuff only to receive some junky damaged items! Not being able to speak to their customer service is beyond frustrating it borders on a form of unethical store policy! What a really unpleasant experience Temu is a wretched disgraceful buying experience! Just pass Temu by other online retailers are offering great savings and they have good customer service!
Tip for consumers:
TEMU KNOWS HOW TO ENTICE VISITORS TO THEIR APP, ONCE YOU BEGIN TO BROWSE IT WILL BE DIFFICULT TO STOP ITS FUN AT FIRST AND YOU FEEL SUPER GOOD SAVING ON ITEMS BUT TRUST ME AFTER A FEW DAMAGED ITEMS AND THE FRUSTRATING INABILITY TO REACH A LIVE PERSON WITH EXCEPTION OF YOUR VERY FIRST ORDER WHAT A GRIFTER COMPANY GO SOMEWHERE ELSE DONT BE FOOLISH
Products used:
truthfully only the socks which I really liked! The shoes sent to me were way big clogs the other pair was not as advertised A bra was a unusable piece of thin smelly material! todays shipment included scratched ipad cover non touch non working thermometer bandana smelled used but the worst was a set of 8 incense cones they made me gag!
Date of experience: October 30, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Initially found customer service to be responsive either by chat & phone this was for my first two orders and always used Paypal! Recently efforts to reach Temu service has been unsuccessful and frustrating this includes their Chat & phone number! Temu is a disgusting company and here is why Temu phone service is endlessly a long if not impossible wait which is exactly what Temu has set up most customers simply give up and who can blame them? Stay safe and stay away from this scam company! Save your money and save your sanity!
Tip for consumers:
My reason for submitting a review is less about my experience to obtain a refund but more about innocents who find themselves being denied the opportunity to speak to Temu phone customer service! Again this has been an intentional process set up by Temu! I myself feel like giving up hearing the same phone message repeatedly and knowing as I now do how futile this whole situation is! Remember first few purchases you will be able to reach customer service after this it is a futile process!
Products used:
sandals, lipstick, hat and three orders of socks plus bra and scissors also glue on tape (unworkable) the socks & scissors not reflective of photos!
Date of experience: October 6, 2023
Temue is no good there method sucks there order dept. sucks you order one thing they send what they want my wife orderd white tee shirts they sent her multicolord shirts.and it was deliverd othe side walk not even on the steps there catalog is i big SCAM BE CAREFULL WHEN YOU ORDER STUFF YOU WILL GET WHAT YOU SEE IN THE CATALOG
Date of experience: September 16, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Need to improve your customer service thank you for taking care my issue and will continue to shop with you guys
Products used:
Many
Date of experience: February 3, 2023
Hello Jenu, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind sending us your order ID, please reach out to me directly at coco.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Coco
Temu has the same exact clothes as chicme go see for yourself I'm not making it up same price and all
Date of experience: February 21, 2023
Hello, thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I had my first order and it all went well, the item description was accurate and the material expected, for shipping they used UNIUNI and it arrived in about 5 days after shipping. However, on the second order they used STRAIGHTSHIP and it appeared they "mislabeled the package as delivered", so it was stuck at the straightship warehouse. Upon contacting TEMU they assured me that the package will be delivered. On the last day of Temu appointed delivery, the package was magically "DELIVERED". However my phone never rang, and no picture of the delivery was available. Spoke to Temu and the item was reshipped on the 30th of December with STRAIGHTSHIP, package was not even delivered to the apartment but thrown in the lobby. Will not be using Temu again unless they change courier to another company that is not Straightship.
Tip for consumers:
Use SHEIN instead
Products used:
clothes
Date of experience: January 5, 2024
Hello Jose, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The watch set got was junk, saddly disappointed the jewlery is stuff crap u could buy at dollar store
Tip for consumers:
Temu has some good products i got socks good quality but thier jewlery needs a up grade
Products used:
I kept the watch rest i donated to goodwill
Date of experience: January 9, 2024
Hello Jennifer, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
TUMU is a fair company for some great items. I have had a store in the past & seriously they have a lot of good items to order for resale. If you design your own jewelry & have family projects so the students can design earrings & sell them for profit; then this is a decent fair company to buy from. & it beats buying from the gift shows where you'd pay 6 to 10 times the prices on findings. & their jewelry of broach pins. My post is real as my review & name. I am an ex columnist as well. Ahough dome garments may not be as we expected; but TUMU definitely makes up for it on some great extremely fair items. I & some of my local & out of state business affiliates researched this site agreed, this company has a great stuff in it & they didn't have to drive to Orlando to buy products for resale when they can simply & patiently read & look over all of TUMU 's merchandise. As for the shipments being late. We had no issues with it. We also had a Fedex tracking number. A lot of times Fedex workers might have went to the wrong house; as this was done to one of my friends in Melbourne. The lady recently kept the package & because she felt she could. I've had fedex asks me if I'd keep a neighbors package& sign for it is myit & when that person came home could I take it to them ….I told the driver in the past that not my business & I said: NO! Early Last year ab abundance of packages where found in the woods somewhere. You might have seen this on tv. It happened & could you imagine all the people complaining & blaming companies in case they ordered. Gifts for their love ones. I like to tell it like it is … give this company a chance. So far we are impressed …we are saving money for some great gifts as well as discounted supplies for our students for their crafts so they can make products & earn money for school functions.
Tip for consumers:
A lot of extremely fair items for the price & it’ a great site for family & friends & your business affiliates to grab some fantastic bargains .
Products used:
All but the cap
Date of experience: March 4, 2023
Hello Katherine, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
They are very bad people and they don't help with anything. I ask them for refunds they didn't give me any of my money. I don't recommend to anyone.
Date of experience: July 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
After 10 days of submitting my order today I get message that they don't have the items that I ordered and my refund will take up to 30 days.
Tip for consumers:
That it will take up to one month to be refunded
Date of experience: February 3, 2023
Hello Roya, thank you for your feedback! We are sorry for the inconvenience caused. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have received my order on time and as promised. I am very satisfied with the quality of the products I ordered! Delivery was timely!
Tip for consumers:
Good customer service and texts keeping me aware of all steps in delivery
Products used:
Head wrappers
Date of experience: October 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I accidentally pressed the 1 button on my phone after the call. I meant to press 5 because the rep was very nice and professional.
Tip for consumers:
Not at this time.
Products used:
Power cords, drone.
Date of experience: September 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The owner needs to spend some of his 35 billion net worth to speed up the site. Great prices but torture to shop on it.
Date of experience: September 8, 2023
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
The products I ordered came in a good time and they are great quality. I will definitely be using this company in the future again.
Products used:
Wireless iphone charger and headphones.
Date of experience: April 15, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I recently had a highly unsatisfactory experience with the online shopping website, Temu, which has left me frustrated and disappointed. Despite placing an order and eagerly waiting for my package, it never arrived in my mailbox or at my apartment. To make matters worse, the lack of assistance from Temu's customer service team has been appalling.
Upon realizing that my package was missing, I immediately contacted Temu's phone support and online support for assistance. To my dismay, the representative I spoke with informed me that they couldn't offer a refund and advised me to reach out to USPS instead. While it is understandable that they may need to involve USPS in such cases, their unwillingness to help or take responsibility was deeply disheartening.
Following their advice, I contacted USPS and initiated an investigation regarding the missing package. However, the process has been arduous and time-consuming, with no guarantee of a resolution or refund. It is deeply frustrating to think that the responsibility for resolving this issue has been shifted to me, the customer, rather than being efficiently handled by Temu or USPS.
Throughout this ordeal, I have encountered nothing but a lack of concern and support from Temu's customer service. Their unhelpful response and inability to provide a satisfactory solution have only added to my frustration. As a customer, I expect a reliable and trustworthy shopping experience, which unfortunately has been severely lacking with Temu.
I sincerely hope that others can learn from my experience and avoid the frustration and disappointment that I have endured. Temu's poor handling of my missing package, the lack of support from their customer service team, and the subsequent burden placed on me as the customer have all contributed to my decision to not only refrain from using their services in the future but also warn others about their subpar service.
Products used:
none
Date of experience: June 30, 2023
Hello KAYLO, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Bart, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team