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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
The outfit I purchased did not look like the one online. Also I did not add a sponge to my order but got charged for a sponge.I couldn't remove it.
Tip for consumers:
The quality of dress is nothing compare to their catalogue.
Products used:
Dress
Date of experience: June 30, 2023
I love the products and the prices but delivery takes way to long.My other products I ordered from here didnt take as long.
Products used:
All of them but haven't received my last order or got an update.
Date of experience: August 5, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed 2 orders and did not get any of them. I called customer service and they were rude and not helpful. Im out money and the product
Date of experience: September 22, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought items from Temu app and did not received the items. I contacted them for refund but denied.
Date of experience: June 3, 2023
Hello Sucheep, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." If your package is delivered, but you can’t find it, please refer to our FAQ for instructions on how to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com) so we can assist you further. Best wishes, Temu team
PACKETS DELIVERED TO WRONG ADDRESS, NONE ANSWER PHONE OF LSO DELIVERY COMPANY, VERY VERY MEDIOCRE QUALITY OF PRODUCTS,,PROUDLY MADE IN CHINA,,MEANS BAD QUALITY
Date of experience: June 26, 2023
Hello Jaime, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I shop them a lot cause the prices are very cheep and good products. I love all the shirts I get from them.
Products used:
shirts, robot, shoes, food grinder, bracelets. and lots more to many to list
Date of experience: October 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
To whole this may concern,
When I found out about your program I was on a social media site. The ad that yall run is wonderful. However it's deseviing, it had me thinking that I could really make some money on your site. I had no idea that if I did win I had to buy gift cards. I always thought you were able to transfer money from my INBOX DOLLAR ACCOUNT to my own account. Well when my money was deposited into my account I was so happy. When I went to withdrawl my chime money that I was waiting for I had no idea that I was to purchase one of your gift cards so that I could have my money. I wasn't to happy about it because I really needed cash not a card. Y'all need to put instructions on your site how to withdrawal your funds or have live representatives available to help people out. Also yall need to change your site and let people know that when ya win your funds are put on gift cards not REAL CASH! I have to admit I was upset because I'm going through hard time and I was really looking forward to my funds that I won so I could pay some bills. I was PISSED that I had to buy gift cards. PLEASE CHANGE YOUR WEBSITE! Stop making people like myself think that we could actually win REAL MONEY……
Products used:
Make up, Hair piece, jewelry
Date of experience: January 13, 2024
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat, so we can help you investigate your rewards issue right away. Best wishes, Temu team
I use this app for a few months, some products are well, some just aren't. They are literally just trash and hard to return, I just threw them away.
Date of experience: May 15, 2023
Hello Judy, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Model 62-AC charger is supposed to be a 36 W fast charger. However it could not charge my Samsung tablet. In my estimation it is worthless.
Tip for consumers:
Keep all documents. I don't have the package it came with. Not particularly expensive. I'll just eat the cost. But for all of you potential customers beware Temu procudts are not worth it.
Products used:
USB charger
Date of experience: February 20, 2023
Hello Arthur, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Tracking number given is not legit phoned canad post they tell me this number is no good so where is my purchaseS
Date of experience: August 3, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've never received either order.
I've emailed numerous times and nothing has ever got a reply or nothing is ever been delivered
Date of experience: February 25, 2023
Hello Mary, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
Never gonna return your money and will send u wrong barcode and address u can never return your parcel
Tip for consumers:
Bull$#*!
Products used:
None
Date of experience: October 7, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
IT says you don't have to pay anything for the free stuff but they have ways of not letting you get it
Date of experience: May 17, 2023
Hello Pam, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat, email (help@temu.com), or call us at 1-888-495-8368 so that we can help you look into this issue right away? Best wishes, Temu team.
I ordered many ties, Hats and sling bag.
Really RUBBISH, TRASH.
I WASTED MY $304
FOR THESES JUNK
Don't buy from Temu.
Tip for consumers:
Be careful
Products used:
Nothing yet
Date of experience: January 11, 2024
Hello Asaad, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have never won more than $0.03. I feel like the games are rigged. Is the only way to win is to get new users?
Tip for consumers:
Don't try to win anything.
Date of experience: March 8, 2023
Hello Diane, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
When I went all happy to get my package I open it to find out my $#*! is $#*!en broken. My order didn't come right
Date of experience: March 11, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I've ordered over 15 times and love Temu. Great prices, nice products and great customer service. Orders delivered in around 2 weeks.
Products used:
Clothes, home decor, party supplies, solar yard decor, jewelry. Kitchen products and lots more
Date of experience: July 4, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
These are scammers! Do not buy! If you order for a small amount, you will be lured, as soon as you pay more your money will be stolen!
Date of experience: December 19, 2022
Hello Tamara, thank you for your feedback and we are sorry you are experiencing difficulties with your recent order. We implement strict policies and control measures to ensure product quality and accurate product descriptions. However, if you are not satisfied with a few of your items, you are eligible to receive a full refund under Temu’s 90-day return policy and Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html), which offers full refunds when items do not arrive, arrive damaged, or are not as described. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. We try to be as transparent as possible about estimated delivery times by showing the percentage of orders that arrive within that time on every product page. You may track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Taylor
I've purchased many items and all are legitimate as expected! Love to shop here daily! I recommend anyone to shop at TEMU.com
Tip for consumers:
Shop till you drop!!
Products used:
Electronic, tools, kids toys home bathroom products.
Date of experience: January 25, 2023
Hello Francis, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Junk cheap not worth buying. NOTHING. This is the equivalent to the dollar store cheap junk. Buyer beware.
Date of experience: September 23, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I don't want come back to temu again, temu used lasership to delivery the package, this shipping company doesn't follow my delivery instructions, the shipman leaves the package in the lobby, I request pick up package from the person, I lost a lot of packages in this year, last month I lost one package, the happened was the shipman leaves my package in the lobby, I don't know the package arrived, someone stole my package, and the shipman doesn't care the customer received the package or not, I contacted temu customer service to get refund, they said I can't get refund, I don't believe temu choice this worse shipping company to the customers, the customer lost package temu don't want to responsible, they said delivery to the correct address, but I request the shipman don't leave the package in the lobby, it is not my fault, why temu don't refund the money to me? It is not fair to me, I felt very upset about it, From now on I won't go back to temu, there is very bad customer service I never had.
Tip for consumers:
I contact temu lost the package, they don’t give me refund, because the shipman caused me to lost package, it is not my fault, why temu not repond The customer lost package.
Products used:
I was order some products for kitchen some for myself.
Date of experience: August 11, 2023
Hello Anna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed a order before reading the reviews and after reading all these i want order anything else until i get my order. Boi oh Boi this is not good
Date of experience: March 4, 2023
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please email us at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Rachel
I was skeptical at first. I did a test order. I have been really pleased. Shipping is free. Products have been great~~
Tip for consumers:
I was skeptical at first. I kept seeing really good prices. I finally decided to test it out. My first order was $35. I received it in less than 10 days. Prices were hard to believe. Quality was excellent. Not skeptical anymore. I have since purchased other items.
Products used:
blouses, rain poncho, sheets, etc.
Date of experience: September 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Returned two items out of order of five and got no credit. I ordered few things but two out of them were not what they were advertised.
Date of experience: April 1, 2023
Hello Harbhajan, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have.
Yes guys this is a real app and you can get stuff so cheap and really good quality and for shipping from China to USA it is really quick you can get real free stuff I love this app
Tip for consumers:
THIS IS REAL NOT A JOKE
Products used:
Volleyball shorts slime chip bag sealer black cap
Date of experience: July 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello V J., thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team