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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
If I would have know this was a chinese company. Should have know by the prices. Dont shop here. You'll never get a responce top your questions.
Products used:
Non. Still nave not gotten the product and cant even track it.
Date of experience: October 13, 2023
I placed 2 orders and did not get any of them. I called customer service and they were rude and not helpful. Im out money and the product
Date of experience: September 22, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have never won more than $0.03. I feel like the games are rigged. Is the only way to win is to get new users?
Tip for consumers:
Don't try to win anything.
Date of experience: March 8, 2023
Hello Diane, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
When I went all happy to get my package I open it to find out my $#*! is $#*!en broken. My order didn't come right
Date of experience: March 11, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
These are scammers! Do not buy! If you order for a small amount, you will be lured, as soon as you pay more your money will be stolen!
Date of experience: December 19, 2022
Hello Tamara, thank you for your feedback and we are sorry you are experiencing difficulties with your recent order. We implement strict policies and control measures to ensure product quality and accurate product descriptions. However, if you are not satisfied with a few of your items, you are eligible to receive a full refund under Temu’s 90-day return policy and Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html), which offers full refunds when items do not arrive, arrive damaged, or are not as described. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. We try to be as transparent as possible about estimated delivery times by showing the percentage of orders that arrive within that time on every product page. You may track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Taylor
I've purchased many items and all are legitimate as expected! Love to shop here daily! I recommend anyone to shop at TEMU.com
Tip for consumers:
Shop till you drop!!
Products used:
Electronic, tools, kids toys home bathroom products.
Date of experience: January 25, 2023
Hello Francis, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I've ordered over 15 times and love Temu. Great prices, nice products and great customer service. Orders delivered in around 2 weeks.
Products used:
Clothes, home decor, party supplies, solar yard decor, jewelry. Kitchen products and lots more
Date of experience: July 4, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed a order before reading the reviews and after reading all these i want order anything else until i get my order. Boi oh Boi this is not good
Date of experience: March 4, 2023
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please email us at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Rachel
Returned two items out of order of five and got no credit. I ordered few things but two out of them were not what they were advertised.
Date of experience: April 1, 2023
Hello Harbhajan, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have.
I don't want come back to temu again, temu used lasership to delivery the package, this shipping company doesn't follow my delivery instructions, the shipman leaves the package in the lobby, I request pick up package from the person, I lost a lot of packages in this year, last month I lost one package, the happened was the shipman leaves my package in the lobby, I don't know the package arrived, someone stole my package, and the shipman doesn't care the customer received the package or not, I contacted temu customer service to get refund, they said I can't get refund, I don't believe temu choice this worse shipping company to the customers, the customer lost package temu don't want to responsible, they said delivery to the correct address, but I request the shipman don't leave the package in the lobby, it is not my fault, why temu don't refund the money to me? It is not fair to me, I felt very upset about it, From now on I won't go back to temu, there is very bad customer service I never had.
Tip for consumers:
I contact temu lost the package, they don’t give me refund, because the shipman caused me to lost package, it is not my fault, why temu not repond The customer lost package.
Products used:
I was order some products for kitchen some for myself.
Date of experience: August 11, 2023
Hello Anna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Yes guys this is a real app and you can get stuff so cheap and really good quality and for shipping from China to USA it is really quick you can get real free stuff I love this app
Tip for consumers:
THIS IS REAL NOT A JOKE
Products used:
Volleyball shorts slime chip bag sealer black cap
Date of experience: July 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I shop them a lot cause the prices are very cheep and good products. I love all the shirts I get from them.
Products used:
shirts, robot, shoes, food grinder, bracelets. and lots more to many to list
Date of experience: October 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was happy with the quality of the items as well as the short time that it took for the order to arrive
Products used:
outdoor, fake flowers
Date of experience: June 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I like the app but when I try to pay, I have to try every method and none of them work. So I guess there are bugs with the website?
Date of experience: March 6, 2023
Hello Billy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Temu partners with major global payment providers to handle transactions. We accept credit card payments through Visa, Mastercard, American Express, Diners Club, Maestro, JCB and through digital payments like Paypal, Apple Pay, and Google Pay. If your payment was declined, please consider contacting your bank for more information. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Easy to buy, but complicated to be refund or understand by the computer... Impossible to talk or explain something real to somebody.
Tip for consumers:
Be carrefull
Date of experience: November 21, 2023
Hello, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
On July 13th I received a package from Temu. I had order 9 items in total, but 4 of the items were missing from my order totaling $22.02. According to TEMU'S Purchase Protection Program I am entitled to a refund for missing items so I initially felt assured shopping with TEMU. BUT, my request was denied. I have spoken to 4 different customer service representatives who are all giving me misleading information. I put a ticket in with TEMU and received a response on July 15th stating I would be receiving a refund in TEMU credits and to wait 72 hours, which is fine. BUT THEN, less than 24 hours later I received ANOTHER RESPONSE on my ticket from a different representative saying my refund was denied. This has caused me so much stress going back and forth with TEMU. At this point it is about more than the money. Its about the fact the I am receiving so much misleading and false information. If TEMU so confidently pastes their "Purchase Protection Program" the they need to actually stand by it. This company is clearly does not have things organized and together internally and something needs to be done.
Tip for consumers:
THE PRODUCTS I DID RECEIVE were as expected.
Date of experience: July 16, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was skeptical at first. I did a test order. I have been really pleased. Shipping is free. Products have been great~~
Tip for consumers:
I was skeptical at first. I kept seeing really good prices. I finally decided to test it out. My first order was $35. I received it in less than 10 days. Prices were hard to believe. Quality was excellent. Not skeptical anymore. I have since purchased other items.
Products used:
blouses, rain poncho, sheets, etc.
Date of experience: September 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Junk cheap not worth buying. NOTHING. This is the equivalent to the dollar store cheap junk. Buyer beware.
Date of experience: September 23, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They are in best quality and in good price. This is the best one if you can wait 10 days for best quality and price.
Tip for consumers:
Good Price, best quality, scheduled shipping.
Products used:
Electric toothbrush, several bras
Date of experience: December 7, 2022
Hello Ann, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
I have ordered several times from this website and have been pleased with everything that I ordered.
Tip for consumers:
Wonderful company!
Products used:
All of them.
Date of experience: May 21, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I have ordered several times now, and I like everythi
Ng I have ordered! I would highly recommend this site!
Date of experience: April 19, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Never gonna return your money and will send u wrong barcode and address u can never return your parcel
Tip for consumers:
Bull$#*!
Products used:
None
Date of experience: October 7, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This site is not as good as it seems but not as bad either. It all depends on what you are going to order. I have used It for different purchase and while I can tell you I am very satisfied when it comes to gadgets, home decor, furnishing accessories and assorted amenities I am totally not when it comes to clothing.
Accessories like bags, hats, scarves etc are pretty good indeed but dresses, pants, hoodies etc. are, at most, not.
1st thing, rarely, what you receive is comparable to what shown in pictures. Quality in terms of fabrics, manufacturing, design is at most very poor and what you receive looks very very different from what you expected. You could call it misleading advertising for sure! I do believe that at most what in pictures is not the actual product, images maybe are "stolen" from other web sites and used as "scam" to sell items...you would easily notice that very often what is shown is JUST LIKE (too much alike tho) some famous brand design clothing (i.e. Killstar brand) so you are really tempted to order to end up disappointed when you receive your parcel. Same thing happens with stunning clothing with such an awesome design you cannot believe your eyes...and yes, you should really not in fact! Must say that I have been surprised, positively I mean, on a couple of occasions when what I received was really worthy it and my buy has been indeed a super buy...but it happened so rarely that it is totally irrelevant. Shipping has always been on time must say so nothing to except there. Advertising is quite aggressive, they spam a lot. They reserve a lot of offers and prizes to customers but you receive tons of email a day and it is a little too much some times. Shopping there is fun anyway...and their algorithms working on your likings and preferences work damn well...so well that you are always tempted to buy (not suitable for compulsive buyers tho)!
Prices are low and, when you order, a final recap (showing how much you have supposedly been saving with that purchase on Temu instead of a different website) is always shown in the attempt to make you believe your buy have been something to be considered a real great big deal.
Keeping all this in mind the site is overall ok if you buy the right stuff
Tip for consumers:
Quality and satisfaction depends on the item category you buy
Products used:
Bags, scarves, hats, jewelry, home decor, gadgets, clothing etc
Date of experience: February 23, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
If you buy electrical products from Temu there is a good chance that they won't work or maybe dangerous!
Date of experience: November 2, 2023
Hello Tom, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!
When I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.
I feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!
All I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks
Tip for consumers:
Usually this company is very good. However, lately I've been noticing a decline in customer service and in the way that they treat their customers. So I will be done purchasing from them
Products used:
I'm a school teacher so I use almost everything that I purchased from them but I'm very disappointed and their customer service lately and in their refund policy lately
Date of experience: March 17, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team