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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
It's one step up from wish because the shipping is better. Don't fall for their "free" stuff. Scams and a waste of time.
Tip for consumers:
They always have these scams telling you you can earn free stuff or get free stuff and they make it just about impossible for you to get. Total waste of time!!!
Date of experience: September 26, 2023
I was happy with the quality of the items as well as the short time that it took for the order to arrive
Products used:
outdoor, fake flowers
Date of experience: June 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I like the app but when I try to pay, I have to try every method and none of them work. So I guess there are bugs with the website?
Date of experience: March 6, 2023
Hello Billy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Temu partners with major global payment providers to handle transactions. We accept credit card payments through Visa, Mastercard, American Express, Diners Club, Maestro, JCB and through digital payments like Paypal, Apple Pay, and Google Pay. If your payment was declined, please consider contacting your bank for more information. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
On July 13th I received a package from Temu. I had order 9 items in total, but 4 of the items were missing from my order totaling $22.02. According to TEMU'S Purchase Protection Program I am entitled to a refund for missing items so I initially felt assured shopping with TEMU. BUT, my request was denied. I have spoken to 4 different customer service representatives who are all giving me misleading information. I put a ticket in with TEMU and received a response on July 15th stating I would be receiving a refund in TEMU credits and to wait 72 hours, which is fine. BUT THEN, less than 24 hours later I received ANOTHER RESPONSE on my ticket from a different representative saying my refund was denied. This has caused me so much stress going back and forth with TEMU. At this point it is about more than the money. Its about the fact the I am receiving so much misleading and false information. If TEMU so confidently pastes their "Purchase Protection Program" the they need to actually stand by it. This company is clearly does not have things organized and together internally and something needs to be done.
Tip for consumers:
THE PRODUCTS I DID RECEIVE were as expected.
Date of experience: July 16, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Never received merchandise and charged my account for items not wanted be aware *no customer service!
Products used:
Horrible customer service no help with items not received and charged for! Items I didn't order aswell and charged for NO RESOLUTION!
Date of experience: September 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They are in best quality and in good price. This is the best one if you can wait 10 days for best quality and price.
Tip for consumers:
Good Price, best quality, scheduled shipping.
Products used:
Electric toothbrush, several bras
Date of experience: December 7, 2022
Hello Ann, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
I have ordered several times from this website and have been pleased with everything that I ordered.
Tip for consumers:
Wonderful company!
Products used:
All of them.
Date of experience: May 21, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
There is no way to talk to Temu. Sent wrong items & over charged me. I want to return it all. Do pay return fees?
Tip for consumers:
I did my best to contact them. Not possible. They sent me an item I did not order. They over charged me for the total of all.
Products used:
none
Date of experience: October 8, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered several times now, and I like everythi
Ng I have ordered! I would highly recommend this site!
Date of experience: April 19, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Clothing, gadgets, supplies, have been delivered quickly and surprisingly good quality. Tools decent for bargain prices.
Products used:
Tools, clothing, solar lights, electrical supplies, craft suw
Date of experience: July 13, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Ordered several things from them and my credit card got hacked, could have done without the hassle, I'm not sure I'll buy again.
Date of experience: June 28, 2023
Hello Kevin, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to karl.wang@temu.com, I would be happy to further investigate right away. Best wishes, Temu team
Item sizing on the bag is NOT what was actually delivered. Poor quality. Zero customer service. 1st and last order from our crew.
Tip for consumers:
Poor quality and zero customer support response. Wrong sizes in the individual bags. The jewelry was okay for costume jewelry. Will not use the company again.
Products used:
Kept all items. Not worth the hassle to return to China.
Date of experience: June 26, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Prices are affordable and I love their basic house hold items. Delivery wait is too long. 2 weeks top.
Date of experience: February 3, 2023
Hello Janice, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days.Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu is terrible. Can't contact customer service or the seller even with app. Pay a bit more for better
Tip for consumers:
Explore options. Pay a little more for reputable services
Products used:
Order incomplete. I want what I ordered
Date of experience: December 30, 2022
Hello Tricky, thank you for your feedback. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices.Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. Our customer services team can be reached through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
Nothing as described wallet arrived totally fake and this is not a legitimate website,not recommended at all,stupid scammers
Date of experience: March 14, 2023
Hello Hani, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Somehow my address got changed right before delivery I will never order from there again.I'm really mad about it
Date of experience: May 8, 2023
Hello Starlette, thank you for reaching out and we are sorry you are experiencing difficulties with your order. It sounds like your order may have been shipped to an incorrect address. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Temu Team
Not impressed with styles or fabric, cheaply made!I personally would advise saving your money! Cost more to return than it's worth.
Date of experience: May 12, 2023
Hello Wendy, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Like the fast delivery, and good quality products. Very happy with my order. Will use again for sure.
Date of experience: March 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Quality products, fast shipping, reasonable prices. Far beyond expectation, awesome! Just hope they will make Wish list available
Date of experience: April 6, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Delivery takes forever, cant get hold of anyone to ask where order is
Wont be ordering from them again.
Tip for consumers:
More contact with customer services
Products used:
Clothes
Socks
Home
Date of experience: June 8, 2023
Hello Jan, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I LOVE me some temu, Temu is where's it at, Get you some temu, download that app lol. I'm not going lie it's addictive, everytime you here that ding notification just wanna shop, Im up to my 4th or 5th order.
I seen complaints but Like any site you have to be realistic and use common sense look at shop reviews and customer reviews as they are not the same thing, each seller on temu is different not just one general person so the quality is going to varied.
Shipping -Theres multi shipping company they use, depending on product location could be in muliti places and your location is hows it's determined. Like most of my packages arrive early within 4-7 business days if postal delivery, other carriers have their own time frame so it could be 7-10 you need to look down at estimate delivery time they give you while ordering it tells you how long or order early so it can arrive on time they notify every step of the way. Don't buy stuff you need immediately.
Products- I don't care what nobody says if you spend a dollar or 2 don't be expecting high quality premium stuff all the time, its going break or work like a cost a dollar sometimes... No different discount stores it varies.
Everything I bought came exactly as pictured, quality varied depending on the seller for example I bought a cosmetic bag cost $10 it's amazing, came exactly as shown, no defects, brand new smell I like, perfect in size, nothing leaks out it's waterproof, fantastic.
I bought clothes sizing is tricky because you have measure yourself sometimes you can order a size down varied on item, Quality is great, cost me $10-15 dollars, wash up well without fading or tearing apart, didn't shrink in the dryer. Don't expect the exact pic as it's a copy of what the picture looks like but still great and colors are vibrant and bueatiful. I did buy some bottle stopper tops and can covers for.98 cent when I tell you they work amazing, I was like let's get it temu. Exactly as pictured, quality and all.
Pricing - pricing varied, typically low as.89 cent til 100s depending on product, they have deals all the time, no need to worry about that, always free shipping.
Overall I'm very pleased with temu, and will continue to support there business for very long long time.
Products used:
Skirt set, Spray Bottle, The bottle & Can Covers, Cosmetic bag, Knee Pads etc
Date of experience: June 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was introduced to TEMU Let me tell u I luv luv luv this site. Cute clothes, reasonable prices and quick delivery not to mention, tracking is amazing! I am ADDICTED to TEMU,, shona c.
Products used:
Flip case for phone , 3 beautiful dresses
Date of experience: October 30, 2023
Love free games allways winning stuff to play copy code
4448THREE9774 search bar in temu numbers only
Orderd stuff most is brilliant and any complaints allways refunded so can't complain
Products used:
All seem good
Date of experience: July 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've placed/received several orders from Temu and I'm satisfied with them all. I've only had to request a refund or store credit for three of my items. Which isn't a big deal, it's hit or miss with shopping. You would think that with the low prices, the items aren't the best quality, but most of the ones I've purchased are. I like to browse the app, just to see what they have. Customer service was very professional, knowledgeable, and courteous. My refund was returned in a timely manner and so was the store credit.
Now, if your looking for high-end name brand products, continue looking. If your looking for dependable, affordable, and unique finds, then look no further. Keep in mind though, not all products are going to be what you wanted/expected, as with any other store. Some will be just what you wanted/expected them to be. Especially, shopping online. Happy customer here and I will continue to shop from Temu
Temu's "free gift" is scammish to me. They have you select gifts that you're granted, after spinning the wheel (five for me). Now, in order to get your "free gifts" you have to invite several friends thru message, email, etc. They have to select your invite, download the app, and create an account, which I didn't know before sending. Ok, after each one do so, you get money deducted from the total of items you chose (thought they were free though). Several of my invites were answered, good right...nope. It started out with $4 deducted, $2 deducted, $1 deducted, $.50 deducted. Now, I only had $.50 left to go, before I could get the items for free. How about another invite was accepted and they only deducted $.30. Yet, they're still asking to refer a friend, I'm done! This is they're way of getting free advertising, without paying you to do so. Another scamming marketing technique. Don't fall for it as I did...it's a complete waste.of time.
Products used:
Shades (men and women), earrings, shopping bags, etc
Date of experience: May 30, 2023
Hello Pamela, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Well ordered $100.00 worth of Christmas gifts. Items were shipped in two seperate packages. Both arrived at customs in USA one ( package1) arrive day later from package2. P1 was cleared first and shipped usps and received it in a timely manner. P2 cleared a day later and sat in the airport for 5+days without movement. Neither the carrier (ontrac) or temu will pick up the package and playing games putting the responsibility on the other. So the most valuable package is sitting and missing. Neither temu or ontrac know anything about the missing package only to say it was cleared on the 17th of Dec.i have fought with customer service about this and were no help. They give you the same emails and msgs over and over like they copy and paste the words. I still never got the package and never moved from customs or the airport. Temu is selling counterfeit and fake products from china. Be very aware of this. Company is making millions selling fake and counterfeit items. Never did get the location of the package nobody picked it up and they both put blame on the other and truly forget the customer. The items i did recieve were crap and ended up throwing 3 of the 7 items out because they were that bad. The other 4 are pretty much rags. They smell horrible and quality is awful. They should not be allowed to bring in fake counterfeit items or products to our country. Finally filed a complaint with FTC. Whether anything happens, its on record for fake and counterfeit products and poor business practice. You have to get really angry at these people to get anything figured out especially if they lost your order. Anyone who orders from temu need to hold them accountable for their faults. Stand up and dont take crap from them. Even better dont buy from them. I wont have christmas this yr because they failed to get my order to me. Just stay away and keep moving on. Dont buy and give them anymore reason to flood the great USA with fake china product. There is a reason temu is cheap. Its all Chinese counterfeit and fake. Please take my review seriously. I warn you!
Tip for consumers:
Neither temu or the carrier they used took responsibility for not picking up my package. Put the responsibility on the other. Customer service sucks and they repeat the same things over and over. Copy and paste words. Still never recieved my complete order. Its sitting somewhere or in the hands of someone who think they deserve it more thsn the paying customer. Either way.. I'm out of Christmas presents and wont celebrate this yr. Just stay away from them. Its all fake Chinese knockoffs.
Products used:
None out of the $100.00 i spent, did not get a complete order. Never recieved the most valuable part of my order.
Date of experience: December 22, 2023
Hello taylor, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team