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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I was surprised Temu had real time tracking since the app looks so simple but it really helped figure out where my orders were coming from. Delivery was a little later than their 15-day estimate but they did give me $5 delivery credit for it which was nice. Products are pretty okay looks the same from the image (see my photos) but the price is really the big draw here. 4 stars because they do take accountability for their late deliveries so not really a bad shopping experience!
Tip for consumers:
Track your package with their tracker
Products used:
FOOT BATH TUB
Date of experience: February 13, 2023
They were supposed to refund 2 orders over £200,3 separate packets under one label and one tracking. They are still dragging me saying they are working on it. I'm stuck between evri and temu and none of them are taking responsibility. I have provided all info on my side and they are being completely useless. Worst company ever! No customer service. DO NOT USE! SCAM!
Tip for consumers:
Temu have been completely refusing to take responsibility.
Products used:
The ones I kept.
Date of experience: July 14, 2023
Hello R.S S., thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Awful customer service experience. I haven't received my order, I have been waiting on a refund, or give me a clear answer about what is happening, they keep copying and past the same responses, ignoring my concerns. The worst place ever, stay away of these people. I spent a lot of money and now I am still waiting just to know where my package is, no one is answering my questions, they just keep repeating that my concern was forwarder to a supervisor and they would get back to me in 24/28 hours, it has been 3 days now I jeep getting the same stupid answers.
Date of experience: December 16, 2022
Hello Hassan, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You may track your shipping status directly in the Temu app or on Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can assist you further. Best wishes, Candy
Temu is an online marketplace like sm others but what makes it stand out is the super affordable pricing. Couldn't believe it at first and thought that it meant that the quality of products would be bad but everything that ive bought on Temu so far has been amazing and worked really well. Highly recommend for online shopping enthusiasts that also wanna save more money:>
Products used:
Blanket
Date of experience: April 6, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I've placed 4 orders and received 2 so far. I've been happy with everything I've gotten. It's kind of like a Dollar Store, with all sorts of things I can't easily find elsewhere. The cost is more than $1 but extremely reasonable. I'm very happy I found it.
Tip for consumers:
This site has items you might have a hard time finding elsewhere at good prices. I keep going back to see what I might have missed, so it's a it a bit addictive. The products all work well.
Products used:
heating vent filters, rechargable LED flashlight, whisk
Date of experience: January 9, 2023
Hello Kathy, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I have received 4 packages of many items. Some things like rings, are either stunning, or not at all like the photos. A few things have been broken, but I could easily repair them. The prices are crazy cheap for good quality. The biggest negative is the ridiculous volume of emails that come hourly all day promising $ off that you never receive. The prices are so low, this does not seem necessary. Please review this policy and decrease the number of daily/hourly emails. It is not necessary once a person continues to order.
Tip for consumers:
Please stop sending so many emails. It’s very annoying. Don’t promise coupons if you will not honor them.
Products used:
Craft items, nail gels, jewelry, plastic boxes for organizing.
Date of experience: May 20, 2023
Hello Anne, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Just bought some Lenovo headphones from Temu. Was definitely a bit apprehensive about it but it made me feel much safer seeing that not only do they get their products directly from Lenovo but that they're also sold by verified sellers with amazing reviews! They're surprisingly great headphones especially with the super low price that I paid, but now I have to buy a few more because my kids want their own now!
Products used:
wireless headset
Date of experience: April 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
There are some regularly priced items that are ok, but if you order the really inexpensive stuff, be prepared.
I did get a decent bath mat but could have paid the same at WalMart.
But take a look at these fairy garden items. I'm not sure what kind of fairies they use in China, but mine do not fit on these things...I figure that I wasted at least $30.00 of $50.00 spent. The junk will go on the garbage. I wouldn't even donate this junk.
Date of experience: February 15, 2023
Hello Jacqueline, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Coco
After several orders I am pleased overall. Several garments were better then we expected, and I really like the kitchen gadgets I got. I did notice that some things are smaller than they appear in the photos but if you watch for that it's not that big of a deal. I had to deal with customer service once and am satisfied at the outcome. Everything has arrived on time except one (it was a day late) and I got the $5 credit for that with out asking.
Date of experience: August 15, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've checked out temu and loved some of their styles and patterns. Would love to order a lot but all I see is polyester used. The pictures are deceiving, they are able to make it look like natural fibers, i.e. Cottons, viscose, silk, linen, etc and then you buy and find out it is polyester. When I ordered some stuff, it didn't say the type of material used it at least I didn't see it. Now at least, scrolling through, you can see material used.
Of course, reviews are deceiving, too, here. Customers get better prices or coupons offered if they leave a great review. Everyone seems to love polyester. Well, don't believe it.
I would definitely order if natural materials would be used.
Date of experience: August 3, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Needed a new shirt for work so this will do. Not the best fabric but I didn't really think it would be because it was so affordable but not saying that its bad either….its an okay shirt for just going to the office. It wrinkles up pretty quickly throughout the day but I don't really mind that because of the price and it still looks presentable anyway.
Products used:
shirt
Date of experience: April 14, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I am still fighting for my refund (worth of $150+) after a month. Twice, I contacted the "Customer Service" via the Chat, I was told that their manager is working on it. Another 2 weeks had gone by, nothing happened. And another ticket had been created with the new chat. Note that you will not be able to copy a record of your chat, nor it's been sent to you like at Amazon. So beware of it.
Date of experience: February 27, 2023
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes,Coco
I've received two orders from Temu. Probably half of the items were as described and actually functioned or fit as expected.
My third (and last, ever) order has not arrived, and might not. Tracking is inaccurate at best, and with this order has been ridiculous. According to tracking, my package has been out for delivery at least four times. Then the next day it is in transit somewhere else. Why? Who knows? This is not a big town. I'm ready to give up and ask for a refund.
Date of experience: July 25, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed my first order which came as promised, I was pleased with everything, please read the size descriptions carefully, don't expect miracles for your money enjoy something nice for the price. I am an honest online buying critic. If I don't like it everyone will know.
Tip for consumers:
Looking forward to rating the items individually
Products used:
Garden bags, hats and tops and a few miscellaneous items
Date of experience: May 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
This company is an absolute scam! I have spent almost $1,000 and have returned items as directed, yet the company is refusing to refund any money to my original form of payment. I keep getting brushed off and told a supervisor will take care of me or that the funds are on the way, but that never happens. A credit was actually applied to my bank account and then taken out by this company! I highly discourage anyone who is considering ordering from Temu to NOT TRUST THEM! They are extremely difficult to deal with and it's very hard to get your money back. They are very sneaky and constantly push you off from one department to another, yet they never resolve the issue and they never refund your money. I'm opening a complaint with the better Business bureau. Very upset and disappointed. If you do deal with this company I highly encourage you to keep all communications and be sure to screenshot everything so that you can submit it to your banking institution.
Products used:
I used a couple of small things but everything else went back. I am still waiting on the refund for five orders which began in the beginning of October.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Tip for consumers:
I appreciate Temu ! Just delivery company is not ok
Products used:
All
Date of experience: March 15, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The free gift chances are rigged and a waste of time just buy what you want because it won't let you win all 3 gifts or any of the gift cards just using us to get people names and information I ordered 7 items and it keeps saying I ordered one item
Date of experience: February 24, 2023
Hello Felicia, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com so I can help you investigate your rewards issue right away. Best wishes, Rachel
Made purchase on December 4th and never received goods its dec 20 th already, on the top of that, instead of issuing refund to my PayPal account which i used to made purchase, temu issued credit to my temu app ( they want me to spend the credit money for the product they never delivered on first place). Very dishonest business practices. Buyers be aware. Scammers at its best.
12/25/2022
Finally, they resolved the issue after few days. But never again shopping with them.
Tip for consumers:
never received the order . and never received the refund . got only temu credit for my money which i must spend on their site . they will robe you . ( resolved after few days .) over all bad experience.
Products used:
never received the order . and never received the refund . ( resolved after few days ) over all bad experience .
Date of experience: December 24, 2022
Hello Fazal, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
I changed my comment on company because in that time I wrote with an angry mode. I hope my message already received them correctly to take feedback to improve themselves. I liked their establishment. Sometimes I got so many notification, I changed my setting, it became fine then, and only those non working gift should be removed from system, it consume so many time, and sometimes not working especially free gifts that need energy to collect, totally was not working in Any, all the rest is good.
Products used:
Blanket, pillow, sleeping bag, etc
Date of experience: September 23, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I stumbled across this company and decided to take a chance. I was so incredibly impressed with the customer service. My order was super late, however Temu gave me a credit for the lateness which I feel was not their fault. You can't control shipping. The products were great. Shoes run a little small. I would go 1/2 size up. Other than that I was amazed at the full credit. So I ordered more and no disappointment at all. Thank you Temu for your honesty.
Tip for consumers:
Shipping takes a while but products do arrive in good condition
Products used:
All of them
Date of experience: January 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I have tried multiple methods and multiple times to contact Temu. I have spent over 5 hours waiting on hold on a phone call and around 4 hours waiting on their Chat line. Nothing has been successful.
I completed all the requirements of a Promotion including have additional people sign up but they did not provide the promised promo. VERY shady business - make promises and then do not keep them.
I had already ordered twice from them but I will not order again - They are not reputable at all.
Date of experience: May 23, 2023
Hello Geoffrey, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist. Best wishes, Temu team.
I bought these earphones because mine broke but I didn't expect it to come this soon! The site says to expect delivery within 15 days, but my package arrived a few days before the date mentioned on my order and I was super excited The earphones also work really well and sound even better than my old ones, so I'm really happy that I got them. Ive been using them everyday since I got them from walking home from school to working out and even while doing some chores!
Tip for consumers:
Legit US based sites that is not a scam
Products used:
camping cookware, cutlery set
Date of experience: February 7, 2023
Hello Jim, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
It was my first order on Temu and I received some cheap products that were not worth losing a big money the next day after using PayPal to pay Temu! I found hundreds of victims with the same issue after using Temu.
Simply they sell your information to third parties!
Date of experience: August 17, 2023
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
Their items are od decent quality. Some better than others.
Refunds are quick, easy &
You have "choices"!
Easy to work with.
Very please with most of my items.
A few were NOT as expected & Temu was amazing to refund or give me a store credit.
Great customer service!
Tip for consumers:
Quality of products. Nail kit was great! Good price. Only a few reviews, not helpful. Ended up being very poor quality.
Feel bad. Really needed a good nail set
Products used:
All. Only one items was damaged and
One was just not up to standards
Date of experience: February 1, 2023
Hello Cindy, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have ordered about 7 times since November and am very happy with the products for the price! I've purchased clothing and makeup so far. I had to send back some things from 2 orders due to sizing (my error) and have already been refunded. I have absolutely no complaints! Decent shipping times, awesome prices, happy with the products.
Tip for consumers:
Be sure to check sizing charts and reviews
Products used:
Makeup, pants, shirts
Date of experience: December 31, 2022
Hello Robin, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Kimmy, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco