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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
It's extremely frustrating and disappointing to have wasted so much time and money on this terrible Chinese website. Not only did they delay my order for days, but they ended up canceling it and refunding me without any explanation. And when I asked them why, they refused to give me a straight answer. I strongly advise against wasting your precious time and hard-earned money on this worthless site.
Date of experience: March 20, 2023
New member here! Just wanted to say that ive really been enjoying shopping on temu bc of how convenient it is. Temu offers good quality products from a really broad range of categories that you can really find everything you need at a much lower price.There are also other things like the frequent promotions and discounts and the top tier customer service that i also really like :)) )
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I bought several items and it's all mostly just junk! Unusable trash! A shoe rack that shoes won't fit in. The shoes in the pictures are women's size 8.5. Slippers and shoes that aren't wearable. Rugs that are such poor quality and paper thin. Storage containers that fall apart when you put anything in them. SUPER disappointed!
They let you return one item for free and the rest of the junk isn't worth the cost to return it...
BUYER BEWARE!
Tip for consumers:
The prices are too good to be true. Worst quality that I've ever seen.
Products used:
Tweezers and nail clippers.
Date of experience: August 15, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The order arrived on time. It was complete. The so called promotional gifts are never going to happen but temu say they are happy to help you. By that they mean that they will try their best to get you to spend more. However you will always be one point away.
2 of the items ordered were tiny. More like samples. I Felt a bit cheated
The other items were okay for the amount paid.
At first I was impressed by the purchased blouse. The fabric was green flower print. It arrived very smelly so I washed it and then ironed it. That is when I found out that the print flowers were just stuck onto the fabric and not woven. The size was good, even a little too large but not noticeably so. It will do for gardening in.
Customer service is appalling. Temu will start the chat and then continually ask you to state your issues. Finally they make out that you have left the conversation before closing down the chat.
Choose your items carefully, keep your expectations low.
Tip for consumers:
Keep expectations low
Products used:
Food covers
Date of experience: September 21, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Customer service was a joke at best. They say that if a package was not delivered to contact the shipping service. Not a good idea unless you want to be told to contact temu. Products were never received and no reship or refund was offered. Basically said I'm out of luck. I'm taking my business elsewhere from now on.
Products used:
None were received so none are usable.
Date of experience: December 6, 2023
Hello William, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've ordered stuff from Temu and although the shipping was not quick, I did receive the items. Then, I didn't. After numerous calls and their chat, finally they claim I'll get a refund. We'll see if I do. Either way, I can't get my time back.
Products used:
Crafts
Date of experience: September 28, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days.You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I bought 10 items and am still waiting for them. But that is not the problem, the problem is a few days later after ordering I was charged 33 dollars from temu even though I didn't buy anything else. And now they have been charging me for lots of money! Do not recommend!
Tip for consumers:
Do not use unless you are willing to order something
Products used:
Lego, Toy Guns, keychain
Date of experience: March 27, 2023
Hello Harry, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Based on what you’ve described, it sounds like You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away.
Everything in one bag. Collapsable fishing rod sticking out of bag. Hat with brim was creased permanently. The drone camera app does not work even though connected to drone wifi. Such lack of care in packaging suggests to me they don't care if items arrive damaged and probably don't expect to issue refunds
Date of experience: May 6, 2023
Hello E V, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We work with logistics partners such as UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered over $60 worth of products, ended up returning half because the products looked better online than in reality. Some products were made out of cheap plastic that I would not buy for a dollar, but Temu charged $7.89 for it. Had to give it to them, they agreed to take them back no questions asked. The refund process was the same as Amazon, fairly efficient and painless. The only problem was my returned items added up to about $45, but the "free refund", which Temu promised on its website, somehow became only a total $31.40. Don't know why Temu charged me $14 for returning its products, when its website promised me "free refund."
Products used:
Misc. household and every day items.
Date of experience: July 4, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I never order online until I read reviews, I'm so glad that most of the customers have good things to say about this company. I've ordered quite a few things from them and now I'm excited to receive them. I shall be back on this platform to give you all my review.
Jacqueline
Tip for consumers:
The online experience was superb. They sent emails to give you all information, so far I impressed
Products used:
Haven’t used any yet
Date of experience: July 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order was never received. The website provided me with the option to have it re-shipped. Only AFTER I agreed to that did they inform me that a party of the order was out of stock, otherwise I would not have agreed. It took over an hour to finally get to someone who could process the refund. Shop at your own risk. Scammers.
Date of experience: August 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My order came quickly however I never received it. Delivery service claimed to deliver to me in person! Not. Customer service is sketchy. They offered a full refund and I accused them of collecting insurance claims at full retail on orders that never arrived. With that they typed "Nice to meet you". Bits not over yet!
Date of experience: May 29, 2023
Hello Vern, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
I ordered many items, believing that They'll be of good quality but that is not the case. Some of the products seem like a good deal but once they arrived they were cheaply made, and not even up to the.99 Store standards.
I am returning 80% of the stuff I ordered, what a waste of time btw, and I will update this review once I see the ease of the returns. Good thing I only spent a small fortune on this purchase. Purposely I didn't order all I wanted.
Now I know never to shop on this site ever again.
Tip for consumers:
My only hope is that I receive the full refund of the items that will be returned. Disappointed because I was so excited to find another website other than Amazon.com where I could find goodies.
Products used:
I kept the Iwatch band, and the iPhone 14 case and glass protector; I also kept a sunglasses holder for the car. Surprisingly the iPhone case was better quality than the one I bought from Apple itself; the Iwatch band was also awesome. I used some dish sponge in the kitchen, therefore I had to keep it. Overall only 10% of the items were worthy of buying.
Date of experience: May 23, 2023
Hello Teresa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
So my order was late. I get that happens, but when 3 customer service reps in a row transfer me because they can't answer my question, then ask the same 3 questions in a row... same photos, same PO. Still ask me after a message they were reviewing the previous concersations... its BOTS running their customer service. Will not buy here again. It all been cheap grade items, no wonder the price!
Tip for consumers:
Temu customer service is a joke
Products used:
T-shirt, dog muzzle,
Date of experience: September 28, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days.You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I bought an items a package that has more than a more than 13 items,I saw a picture of the package delivered but I did not see or step my eyes on the package,but later realized that Temu and the carrier company ontrac are working hand to hand to fraud customers that is does pictures they kept sending me for items that I paid almost $150 for.too painful who can you trust
Date of experience: September 28, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I know it comes from China. And up until Trump started his crap, it was never a problem getting items from there. Look around your home. Many things are from there. Even his clothing line was made there. I know I should buy American and I usually do. But when it comes down to a big savings for the same item. I'll save the money.
Tip for consumers:
Great for early Christmas shopping
Products used:
Wreath, plastic plants
Date of experience: May 29, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
First order was processed and delivered as expected. Products received were as expected. Gift cards received with the order do not work and no one at Temu was the least bit concerned, nor did they try to help. After several back and forth texts the Temu Rep "Miles" just decided he could not understand me and "transferred" me to another person who never responded. I will use other suppliers in the future.
Date of experience: January 12, 2023
Hello Kerry, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. We care most about customer satisfaction and are always striving to improve. What you have shared is out of the norm. Could you email me attaylor.wu@temu.com with your order ID, so I can help look into this matter right away? Best wishes, Taylor
I love to shop at Temu! My orders and my husband's also, came on the exact day that they inform in their site! They have tons of great deals, same stuff you find at the overpriced Amazon site! I made several orders on Temu, and never had a problem, just sent once some stuff back, and they refunded them pretty fast! Another thing is when an item you bought already gets cheaper, you claim the price adjustment and they give you a credit!
Products used:
Lots of stuff, couch covers, cat toys, kitchen and yard stuff…
Date of experience: June 16, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have a whole new summer wardrobe from temu. Clothes are stylish and well made, fabric not the greatest, but for that price it's fabulous. I am a return buyer from them, just received my sixth package and I am very, very picky. You really can't go wrong here.
Tip for consumers:
Will try make up next
Products used:
Clothes
Date of experience: July 26, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I like this company very much, because everything that I purchase comes at the right time.
They stay in touch with you through the email, or your phone to show where your merchandise is in transit.
I will keep using them, because I find what I'm looking for always.
Tip for consumers:
Buy small things to see if they are of your liking. I'm always pleased with my purchases.
Products used:
Sneakers, belts, magic markers, hair combs, usb flash drives.
Date of experience: May 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have placed about a dozen orders with this company. They have not screwed up one order or return.
I had a couple items damaged by the mail and they refunded me promptly and also sent a postage paid return label. The only thing you do need to be careful with is clothing. They apparently come from different manufacturers with different measurements. Be sure to click on the size chart for each item you order. I have had to order anywhere from an XS to a L. The items are described accurately in dimensions and quality.
Tip for consumers:
ALWAYS! Check the size chart before ordering. Each item has different size measurements. I wear a M but ordered anywhere from XS to L.
Products used:
Jewelry is unbelievably inexpensive but nice. Something easily pay $20 for in a department store is under $3! They had really cute dun heart earings, I bought them for all the ladies in my crafting group at our Valentines get together.
Date of experience: March 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu sent me a green 1 PC Foldable Washing machine. The basket that goes inside the tub won't stay in place after starting any cycle. Comes loose and makes alot of noise and potentially ruin the machine.
Tip for consumers:
TEMU needs to write clearer instructions written in English for product to use. Site needs clearer details for products. These products all come from China.
Products used:
1 PC Foldable Washing Machine
Date of experience: February 25, 2023
Hello Priscilla, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Can never stop scrolling thru everything ever since my friend told me about it and I dont even know how many things ive bought in the last few months. All i know is that im constantly finding things that i immediately wanna buy….I will say that the one mistake i did was to introduce it to my mom because shes obsessed now too.
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered a selection of goods totalling £21, leather phone cover, ear pods, kitchen goods, all arrived within ten days and all brilliant. Only the second time I've used Temu, first time shoes were unsuitable, sent back and money credited the next day. Very pleased with the service given and very good price for all that I've bought.
Products used:
Shoes, kitchen goods, I phone accessories
Date of experience: December 4, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had a situation recently that required customer support from TEMU. In addition to keeping me waiting for long periods of time, they offered no solution and no empathy or assistance of any kind. I was transferred to a supposedly escalate my concerns but the 2nd employee only gave me token cut/paste refusals and even tried to disconnect me. I had to request to "continue the chat." I have no recourse other than to lose my money because they will not honor their return policy.
Date of experience: March 14, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Khalid, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel