Overview
Temu has a rating of 2 stars from 1,731 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I have checked the video for package missing the TEMU driver threw the package on my veranda took a picture went back in his car drove off, he must've parked his car somewhere close, bacause he returned within 4 minutes …Nonchalantly walked straight back to my veranda taking the package with him!
The package was not viewable from the street at all! You couldn't even see it from the street! But he knew it was there as he walked straight to it taking the package with him, continuing to walk back towards where he came from!
Temu? Your drivers are thrives! THIEVES!
It's happened twice packages went missing for my tenant! Please hire trustworthy means of transportation?!
Evri didn't deliver parcel properly and it got stolen from my house when I was out and temu refused to refund me and ripped me off even though evidence showed that evri leftover it on the door step crooked people actually and don't trust them anymore I'm not ordering anything else ever again
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am someone who do not purchase items online. This happened to be first time online purchase experience. Their items are the types poured down at Oshodi for 2k. Simply put Temu items are horribly too poor. I WILL not advise anyone to buy from TEMU. They are Scammers as ITEMS displayed are utterly different from what they will send to you. However, the delivery time was perfect.
Hello Jerry, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered some items having been offered free gifts. These gifts were not on the order once I made it. I've cancelled the order which cosy £44.76 but have only been refunded £26.22 and £16 un credit. I don't want the credit as I wouldn't order from them again, and this still doesn't add up to £44.76 that I paid. They are frauds
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am surprised from people who left bad comments about Temu.
Blame yourself only when you know that you are buying junks.
To be honest, I bought from Temu about 7 times - never had any problem.
I received $5 once for late delivery
I received a instant refund for 3 items damaged.
And last order arrived within 5 days.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
3 packages were sent by e-miile courier which the courier indicated on their website were delivered. I contacted the courier who confirmed that the packages were still at their warehouse. Neither Temu nor the courier have provided me with an address for pick up. Temu refuses to refund because the courier's tracking says delivered. I have been in contact with Temu for months now. Temu keeps promising to investigate and then nothing happens. Don't buy from Temu. Scam website. I am out hundreds of dollars.
Hello, thank you for your feedback. We have reviewed the order details you provided and confirm that your order was fully refunded to your original payment card on January 3rd. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Temu hired a courier service that won't deliver to my address. I have 3 orders that I cannot get delivered and Temu refuses to refund. Temu insisted that I spend an enormous amount of time proving non-delivery. That is very difficult when the courier co won't answer their phones or respond to emails. I am out $170.
I never received my order, even though the tracking indicated it was 'successfully delivered.' Temu repeatedly closed my complaint without taking it seriously and even claimed it was 'too late' for an investigation, despite their own delays.
PostNL confirmed through their system that Temu never contacted them, even though Temu falsely claimed they had. They also confirmed that if Temu had contacted them, they would have verified that the package was not delivered.
Klarna was also unable to help as Temu refused to cooperate. Now I am left without my money and no resolution. Do not buy from Temu if you expect your order to arrive or any form of customer service!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've been a loyal customer of Temu, but my recent experiences have been beyond frustrating. Orders are delayed for days without updates, customer service promises "investigations" and "escalations" but delivers no real solutions. I've invested my time, money, and patience, yet Temu refuses to take accountability. This isn't acceptable—customers deserve transparency, timely deliveries, and appropriate resolutions. Shop elsewhere if reliability and service matter to you.
Hello Anthony, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Buyer beware SCAM
Buyer beware I don't know if this a con? I got a promo for £100 if i bought items for £150 one supply via Temu.
They have shipped it but would not marked as shipped so i did not get the 100 pounds and Temu keep fobbing me off Caveat emptor they are scammers this the second time i blame myself for being scammed twice
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered an item on November 25 and my item hasn't arrived yet. I contacted customer service numerous of times all they keep sent. I'm so sorry for your inconvenience. I'm so sorry and give me a five dollar credit. I asked the customer service what is five dollars when I was wearing this to my brother's wedding I ordered it way before the wedding and that's all they can offer is five dollars. They have no information on where my item is. My item has not been updated. I can't contact UPS and can offer me five dollars. I want to get my item and get a refund on my account. I am so mad.
Hello Felecia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-16 days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team