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Temu has a rating of 2.0 stars from 1,659 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 82nd among Social Shopping sites.
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It's like working a 9-5 job to claim free gifts. I spent so much money here but could not get my free gifts because I was short 0.06. This is a rip off. I like what I buy but will not be buying anything again. I need my free gifts.
Terrible first experience. I requested an item cancellation. Seller denied it, and shipped it. The item cancellation was requested several hours before it was shipped. Customer service claimed they couldn't help. So, beware, if you try to cancel for any reason, sellers can refuse it. Based on the conversation with Customer support, sellers seem more protected than customers
In October of 2023 I was willing to give Temu a try. This was due to a lot of positive "feedback" claiming they were a decent site with really good deals. The first order I placed was for several items, some of which I only ordered because in order for the "Free Shipping", you have to spend a certain amount. Out of my order, one item was not there. I was sent an empty box for it instead. I reached out to Temu who apologized and offered me a refund for the $5 item. Hours later I was sent an emailstating that I had a credit at Temu for the $5.19, not an actual refund. If I ordered the item again I would just have to spend more than that for shipping, so I gave up. Move forward to August 2024. I decided, after multiple emails warning me about my credit at Temu, to give them another chance. This time, one of the items that I purchased was a building block set. The item was clearly advertised as a very specific set, with multiple photos showing the set being of a specific size (size was clearly shown in metric and standard), showing the buildings in it being of a specific detail and size, and even showed an overhead view clearly showing the layout and number of buildings. I placed my order and ended up having to wait the full 10 days for it to arrive, only to be sent a smaller, cheaper knockoff of what I ordered. I went to the Temu site, was only offered a refund and not the item I ordered and paid for, so I reach out to "support". Now, it has only been minutes since I received my package, and mere moments since I had gone to their site to try and get this resolved. Their agent informs me that since the refund (that I never asked for) is already complete, I will have to order again if I want the item. Now, I still don't have my money, and even if I did I would now have to pay for shipping on an item that they have already pulled a bait and switch with me on. This company claims that customers are important, but they have shown that only committing fraud is important. If you choose to order anything from Temu, be aware that if you get what you ordered you will be lucky. I will be taking all of this and submitting it to the FTC Consumer Protection, this company should not be allowed to do business in any country if all they are doing is scamming customers out of their money.
Tip for consumers:
Company pulls bait and switch tactics, and forces supposed refunds to prevent having to deliver what they actually advertised and sold.
Products used:
Building blocks and PVC figures
I've always believed TEMU cops a bad rap. Sure there's some hit and miss, but in my case it's mostly a hit and then some. I've lost count of how many compliments I've received, especially TEMU'S. I received so many compliments in regard to my snow boots I purchased three more pairs in different colours! TEMU'S customer service is also exceptional and has that same warmth and fuzzy feeling reminiscent of my magnificent snow boots. That was until today. TODAY I RECEIVED THE WORST MOST PATRONIZING SORRY EXCUSE FOR SO-CALLED CUSTOMER SERVICE. I have been ill spending time in hospital and to past the time I shopped. I ordered a leather skirt which wasn't leather which didn't bother me but it had creases that wouldn't budge and to was far too long fory five foot tall tiny self. I have spent THOUSANDS of dollars and I naively believed that even though the return window had closed TEMU would cut me some slack so to speak. I had lost the bag with the barcode in which the customer service representative kept ignoring me simply banging out automatic responses and offered me a 20,% credit on my next order. When I informed him I didn't find that acceptable he kept barraging me with automatic word salad pertaining to the essential nature of the barcode and other useless information. It was like we were engaged in some demented electronic square dancing where I was the only individual paying attention and he was off in his own world and obviously attempting to be rid of me ASAP! OH BUT WAIT THERE'S MORE. When I asked if I could speak to someone else who may able to assist me he REFUSED. To add insult to injury he made a passive aggressive statement, the very rare response which wasn't automated wishing me a wonderful, super day yadda yadda. SURE. I AM SERIOUSLY CONSIDERING TAKING MY BUSINESS ELSEWHERE
Products used:
Shoes boots overcoatcoat lingerie
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Tout c'est toujours bien passé sauf quand je commande le 14 juin 2024 et que nous sommes le 17 juillet 2024. Pas de livraison, pas d'information, j'attends toujours alors que la commande est payée depuis plus d'un mois.
Impossible de joindre quelqu'un! On est dans le flou, l'attente sans fin!
Bonjour, nous vous remercions d'avoir choisi Temu pour vos achats, et nous sommes désolés que vous rencontriez des difficultés avec vos commandes récentes. Temu est une entreprise d’e-commerce qui met en relation les consommateurs avec un réseau de partenaires commerciaux, de fabricants et de marques, avec pour mission de leur donner les moyens de vivre leur vie au mieux. Nous travaillons en collaboration avec des partenaires logistiques fiables pour garantir une livraison efficace de vos commandes. La plupart des colis arrivent entre 5 et 14 jours ouvrés. Vous pouvez suivre l'état de votre expédition et consulter la date prévue de livraison directement dans l'application Temu ou sur Temu.com. Si l'état de suivi n'est pas mis à jour pendant 15 jours, vous pouvez demander un remboursement intégral et conserver vos articles lorsqu'ils arriveront. Si votre commande arrive après la date de livraison estimée, vous recevrez des Temu crédits en signe d'appréciation pour votre patience. Enfin, si vos articles n'arrivent pas, arrivent endommagés ou ne correspondent pas à la description ou aux photos, vous bénéficierez d'un remboursement intégral dans le cadre du programme de Protection des Achats de Temu (https://www.temu.com/temu-purchase-protection.html). La satisfaction de nos clients est d'une importance capitale, et nous travaillons constamment à améliorer la qualité de notre service. Si cela ne vous dérange pas de nous envoyer votre numéro de commande, veuillez nous envoyer un message via le chat en direct de Temu.com ou de l'application Temu, afin que nous puissions vous aider à localiser vos colis et résoudre ce problème dans les plus brefs délais. Meilleurs vœux, l'équipe Temu
I've not 1 problem with this company, I've been ordering from them for 6 months and got everything I ordered. Nothing broken all still in packaging. They might be a little late on shipment but that's not their problem and they do give 5.00 back for late shipping. Over all I give them a 10 out of 10.
Products used:
All of them
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The products are cheap but lack quality, it smacks of cheap plastic goods from China. The shipping took awhile, maybe 10 days but it was free.
It might suit some people, I will not be shopping there again.
Products used:
Motion light, solar lantern and a bird feeder.
Hello Leigh, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'll be honest here, I'm loving all the cheap stuff and decent quality items. I don't mind to wait long for shipping, especially since they credit you $5 if late amongst other benefits including price adjustments for items that are reduced within 30 days of purchase. I've heard some people encountered problems including; fraudulent activity, concerned with cyber tracking their personal data by GPS, missing items, or supporting foreign businesses. Although our country already does business with other countries, I can understand the other reasons to cause red flag. This review is based on my own personal experience, which has been wonderful! They have great customer service each time I've needed help, too. Hope this review helps someone!
Tip for consumers:
Absolutely love TEMU
Products used:
So much! Blankets, clothes, dog items, kid toys, etc
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
A great shopping experience. Learn to find the bargains,some are a good buy, some are rubbish but this site is good on refunds & returns with credit quickly organised. Out of the many items I have bought, disappointments are easily addressed with Temu's policy of customer satisfaction.
Products used:
Kitchenware, car cover, storage shelves
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Discovering this site was for me - perhaps belated - but definitely a piece of good luck. It is similar to AliExpress, as regards prices, but has the following advantages, which I can think of offhand: it offers free shipping (for the time being), carries an extremely wide selection of true-to-size, plus size clothing (not easy to find everywhere); shipping and delivery is incredibly fast; returns and refunds are no problem whatsoever. As prices at online stores seem to be rising by the hour, it is good to have an alternative for bargain buys.
Products used:
All of them.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
All products come in damaged packages. The products are cheaply made. They're no different than Wish. One thing I will give them, is most of the time it's free shipping. They cater to mostly new customers.
Tip for consumers:
It states the package came from California. Don’t understand why it looks like it came from overseas.
Products used:
Dispose of most products, due to cheaply made. Kept the air pods and iPhone chargers. Haven’t tested them yet.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
With my first few order they were received in a week. Now they are not even shipping them out. They give $5 if not shipped in time, but I would rather have the products. Same ring ordered twice and both times center stone received chipped. (I got what I paid for….). Two orders on hold.
Products used:
All but 1 item that was damaged.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
If you don't review a product, they automatically give their product 5 stars. I found that out when I started to review my items. Several items I purchased we're pretty good. Most of my items were junk and the clothes were awful. Polyester is the worst. The clothes look nice and feel nice but guaranteed you will sweat your bum off. When I think tee shirt, I think cool, breathable cotton not 100% polyester. Returning. I kept 2 items for my 86 year old mom because she runs cooler and doesn't work up a sweat. I ordered a couple metal signs, fantastic! The 2 small kitchen or wherever trash cans are good but all the makeup items are seriously trash. I'm not sending back because they were cheap and it's more trouble than it's worth so I will just take it as a life lesson and move on. The thing that they do with the deceptive reviews is what bothers me. If you don't write a review, they give the item 5 stars. Very misleading and unethical. I won't buy from this site again.
Tip for consumers:
I’m returning today. I have made 3 orders in total and it seems the return process is fair. I haven’t been credited yet so time will tell.
Products used:
Loose fitting pants, a few sweaty tees, a couple metal signs, a couple pineapple tools and several junk items that I didn’t like but didn’t return because I couldn’t repackage them to look new.
Hello Maria, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you resolve this issue as soon as possible. Best wishes, Temu team
The quality is very cheap. I can't sell it to my customers with any integrity. The returns are necessary. I was really excited to shop and bought three carts. Then my shopping like a Billionaire party was over.
A couple denim hats were okay but oddly shaped.I liked a couple pair of sunglasses but not any better than Amazon and I didn't have to spend $100 for free shipping every time.I shop on Amazon..
Tip for consumers:
It's just so cheap that it's unreal
Products used:
A few hats and sunglasses
Hello Nicole, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Some of the jewelry specifically rings, looked better in the photos and feel like bubble gum candy machine prices. Others are just a tad better but overall they are a couple of grades below costume jewelry. Other items like pistol holsters were surprisingly very well-made other cast emblems that I needed for a project were ridiculously expensive, and did exactly what I needed them to do. The bottom line don't hold high expectations for everything. Be disappointed with some and surprised with others.
Products used:
Pistol holster, cast aluminum emblems, motorcycle clamps
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Several of the products that I ordered were pictured as sets. When you order, however, you are only ordering one of the sizes. Though not technically a scam, since I did get what I ordered, it is truly misleading. Once again, it was my responsibility to be more careful, but it is disappointing to have the ordering be so unclear. If you look at the pictures below, you will see the picture that is displayed on the website, and the picture of what I actually received.
Tip for consumers:
Be very careful to read and understand what you are ordering
Hello Randy, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and we strive to work with sellers to provide accurate product descriptions for every listing. To help us improve customer experience, may you share your order number and the items with misleading descriptions with me at coco.zhang@temu.com? If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu’s Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please feel free to email me (taylor.wu@temu.com) or message us through Temu.com or Temu app live chat. Best wishes, Taylor
So far the items I have purchased seem very nice and extremely inexpensive. The issue I have is that my first purchase was shipped out in a couple of days. My second, a couple of weeks, now my third is still sitting just waiting. They are like drug dealers... giving you the first one for free, leaving you wanting more- then slamming you, getting you hooked and leaving you out to dry. Absolutely no one to speak with.
Tip for consumers:
Be prepared to wait forever.
Products used:
Clothing
Hello Diahann, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
Where to start, I ordered from temu on the 13th June, the order was split into 3 parcels, the first one due on 19th June. I checked the temu site to see when it would be delivered(as had no emails either from temu or evri the courier) and it said it was delivered by evri earlier that day with a picture of it just left by my front door, went to check and it was gone so obviously stolen, I gave evri feedback to say because my parcel was left outside it had been stolen, bare in mind I was in all day and they couldn't be bothered to knock on my door(I also have dogs who would of barked had they of knocked) contacted temu right away to let them know what had happened yet they refuse to listen or help let alone take responsibility for the stolen parcel. I have been on the temu chat daily for over a week trying to get it sorted also emailed them countless times yet they keep fobbing me off saying as evri says its been delivered they can't offer me a refund. I have told them a picture of the parcel sat outside my door is not proof of delivery and as they are the merchant and my contract is with them its there duty to sort this out but as of yet they are refusing. Why should I pay for goods not received? I have also stated to them that I never gave evri instructions to leave parcels outside my house, I have told evri before to always knock on my door as I live in a dodgy neighbourhood. I'm now at my wits end as no one is helping me solve this issue. I have been lied to with two agents mentioning a refund then get emails saying the same copy and pasted replied emails saying the same, after our extensive investigation the goods were delivered therefore we regret you wont be getting a refund or reshipment. No matter how many times I tell them I never got it because evri left it outside because they never knocked and it was stolen Temu still wont listen or take responsibility for it, no matter how many times I tell them a photo of it dumped outside my house isn't proof of delivery they still wont help or refund me, so I am now £48.19 out of pocket for that first missing parcel. Heres an extra kicker, despite me telling evri about the missing first parcel they did the same with parcel two, left it outside my house without even knocking on my door. Thankfully that parcel hadn't been stolen yet when I checked but its still pretty disgusting that temu aren't refunding me for the first stolen parcel. I am now going to write to Temu head office in Dublin(as sadly there is no phone number) explaining the situation and will be given them all the customer service agents names who have fobbed me off for over a week without helping me, and also will contact Trading standards as its Temus responsibility to make sure items I've paid for arrive. I feel frustrated deflated and angry at the treatment given by Temu customer services and certainly will never shop with them again. The reviews here for temu aren't mostly good either so that should tell you something. Avoid this company
Date of experience: 19 June 2024
Tip for consumers:
Temu aren't taking responsibility for my stolen parcel
Products used:
The first parcel was stolen so have no idea what quality they would of been
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Whether you should buy from Temu depends on how much money you want to risk.
Let's start with the positives. Temu is very appealing as the prices are affordable, and there are products you didn't know existed until you saw them on the website and thought that is handy and I could do with one of them, or that makes a great gift. Once you have made your purchase, you have a period when you can buy more items to ship together. They made it convenient for customers to make impulse purchases. You likely end up spending more than you intend to. On the flip side, you can cancel items you decided you don't want to buy and get a refund before they process the order.
In my experience, their shipping process is excellent. They keep you up to date with each stage of the delivery via email. They give a week to deliver the package with another few days as a contingency, which isn't bad given it's sent from overseas. If delivered after the last delivery date provided, they will give you a $5 credit. To date, they have always delivered within the timeframe.
Once you have received the package, you have 30 days to apply for a price adjustment for any products selling for less than when you bought it. This is a huge benefit that other online retailers don't offer, so kudo to Temu.
Here are the negatives, and they will make you think twice before buying from Temu. Temu offers 90 free returns for one return per order. However, the return process can be tedious. If they request you to return the product, you will have to get the items sent back so Temu can inspect the product before they issue a refund. You have repacked the returned items and taken them to the courier depot to send them off. Then you have to wait for them to inspect the quality before issuing the refund. (There is only one Aramex depot where I live. Their opening hours are the same as my work hours and are about half an hour's drive, so it's a problem when I have to return something. It would be more convenient if they used NZ Post as they have more accessible stores, and you can arrange for pick-up of parcel online if you have a courier ticket number. It is a far better option).
You will notice that "quality issues" are not listed as a reason for returning the goods. Temu claims they "implement strict policies and control measures to ensure product quality and accurate product descriptions". There have been numerous products I and other people I know had to return/donate/throw away due to poor quality. We are not talking about hidden quality problems. These are quality issues that are easily detected by looking at the item. Such as garments with loose uncut threads or unfinished stitching, with no size tag or care instructions, products with jagged or unsightly finish etc. Essentially, substandard workmanship. Evidently, Temu does not utilise any measure to check quality before sending the package. It's just a generic response from Temu whenever customers complain about a quality issue. Unless Temu clearly states its policies/measures on its website to provide transparent quality assurance. More importantly, back it up with a free exchange policy. Otherwise, it's just another marketing motto.
I requested a refund once and uploaded photos showing the quality issue with the item, but Temu still requested the return of the pants for quality inspection. I donated them as it was not worth the half an hour's drive to the depot.
I bought garments that were too large and repurchased the next size down. After receiving the supposedly smaller size, it turns out that the garment is the same size with a different size tag sewn on it. Strangely, the item has an 80% true-to-size rating. Worse still, I have received garments that have no size tags. I have bought a two-piece pack, they were scrunched into a bag, and they didn't bother to zip the bag close. They were supposed to be the same size in the pack, but one of them is a size larger.
Try not to fall for their shameless promotional tactics. I received a 100% back coupon bundle from Temu. I was skeptical, but I selected a product worth more than the required amount for free shipping but within the capped amount of the promotion. I was pleasantly surprised that I got to the checkout stage with zero dollars owed. Then came the rude awakening when it requested my credit card details to finalise the sale. Why do they need the credit card details when the payment is zero? It would be ludicrous for Temu to purposefully complicate the process by making you pay first and then refund the same amount. Periodically, Temu will have these promotions where you get free items if you get your friends to sign up, but there are too many hoops to jump through before you get anything, so don't bother.
The free shipping required amount has doubled within less than a year, cited "Temu has free shipping thresholds only on orders shipped by Temu. These thresholds allow us to offer a wider range of items, including smaller and more convenient sizes, as well as prioritize environmentally friendly shipping methods." But yet, they allow suppliers selling 100pcs of disposable plastic food seals for just over $1 or 500pc for just over $4 WHAT A BUNCH OF HYPOCRITES! The damage to the environment is unimaginable for these types of products! It is a revenue generating tactic disguised as an environmentally friendly policy, with the sole purpose of making customers buy more to be entitled to free shipping. A despicable and greedy strategy! Not responsible and ethical company who truly cares about the environment will be selling disposable plastic of any kind!
Everything you buy is packed in one plastic courier bag. There is no extra protection for fragile items. There have been times when I have had to return the item because the box got crushed and the item inside got damaged during transit.
The biggest drawback of buying from Temu is that there is no exchange policy. Shein has an exchange policy, so when I buy a size too large, I can send it back and get the correct size sent to me for free. The process is easy and painless as it's done online and arranged for NZ Post to pick up. Whereas Temu's procedure is to provide a free return, and you need to repurchase the correct size,(there is a chance that the price might be higher than at the time of your first purchase). Additionally, you need to spend the required amount for free shipping. I bought a pair of pants which was a size too big, so I gave it to my friend and bought a smaller size.(I had to buy other stuff to get the free shipping) Unfortunately, while the size was right, the quality was poor, with unfinished stitching around the elastic waistband and the hems of one of the legs.
Temu needs to have an exchange policy, allowing free exchange for all products. There should definitely be a free exchange option for quality issue products/items and resent to customers for free. (without the need to meet the free shipping threshold).
Temu - please don't reply by telling me about your return procedure or to contact customer service. I've explained the reason why the return procedure poses problems.
Tip for consumers:
Think about whether you have a use for the item and not just buy it because it's cheap. Do take your time to read the reviews, especially the reviews that gave it low ratings. If you are buying something as a gift, have a backup plan.
Please don't buy products that are harmful to the environment. Such as disposable plastic. Thank you.
Products used:
All sorts
Hello Christine, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They are scammers, I didn't receive my product and Temu said it's delivered. If it's true then pls send me the picture of delivery with my house number. I wasted all my money by buying from them. Don't buy from Temu, there's no one to resolve your issues, disgusting customer service.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I order several items they sent someone else stuff try to contact customer support told me they would review my complaint get back to me in 24 hours then just cut off the chat with me and wouldn't respond I want my items or my money back period don't trust this site
Hello Deneace, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
-Definitely poorly made... CHEAP materials used. Hammock- cotton yarn is hardly more than thread. You can see through. Size is not as described (29"×72").
-Light- on/off switch sticks; does not work properly.
-The beads are cheap enough I won't judge. My granddaughters will like them.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It is very disappointing of receiving damages items and missing pieces from the package. I have contacted with the customer service but they say that they cannot offer any refund. It's really impressive to buy bad products.
Hello Hello H., thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Placed a order paid over 100 dollars for items never received. Messed my Christmas up. Now I am going to request a refund and see how it works out. Very disappointed. I heard good things about the App.
Products used:
None
Hello Latonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
I order often. Shipping takes some time but worth it. I use it for business and personal reasons. If something is out of stock they refund your money and give you an additional credit. Plus frequent shopping credits. Their $18 shoes are better quality and more comfortable than my $100 name brands. Forever a customer and I always check them first when I want something.
Tip for consumers:
Not a scam or deceitful like Wish. Trustworthy.
Products used:
Everything I get!
Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Temu is a great website. You can find some of everything, like women's tops, sneakers, jewelry, household items, silicone molds. They have some nice quality items. This is better than Wish, they keep you updated on your order. They actually credit you $5 if they pass their estimated time to ship and if your delivery is past the date they estimated delivery. This company has no problem in refunding your money if that ever happens. Everything I brought was just as described. Don't get me wrong there are some items that looks cheap but are worth the money to try them out. I recommend this site, I love Temu, It's hard not to buy at least 10 items an order. It can be addictive.
Tip for consumers:
I plan on buying some women tops I saw about 10 I want to buy. They're about $9 and probably a couple pairs of sneakers. It really is hard to stay off that site.
Products used:
Jewelry, belts, cleaning tools, make-up and silicone mold.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This is the worst company I ever brought from and will not be doing business with them moving forward- never received order or refund - please see image states that refund is being issued since July 19 haven't heard anything since kept calling giving me run around. Don't do business with this company you have been warn
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the order number you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.
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Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team