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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
At this writing it has been 4 days since I called about wrong items that were sent to me. The day I called I was told a ticket was created and a supervisor would reach out in 24 hrs. Everyone knows that is a lie. So I reach out via FB messenger. Only to be told that they are urging customer service to reach out and be patient. Day 3 nothing. Today is day 4 and I have heard from no one. They still have my money and I still don't have the correct items. 4 days is too long for a supervisor to reach out and see if they can reship my order. I have never encountered such horrible customer service. I am done shopping with Temu.
Photo indicates what I received. I ordered 2 sets of tarot cards.
Date of experience: April 19, 2023
Temu owes me refunds from merchandise that was sent back to them. Their customer service department is Horrible. Be aware when returning items as they will try and say they've issued you a refund when they haven't. I use to order from them at least once a week but I stop. Also a lot of the merchandise is cheaply made especially the jewelry tarnishing after 2 or 3 wears. They kept my refunds of $32.71,$17.95 $ $7.88. I've had to file disputes with my bank
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2024
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Given the mixed reviews for Temu, I decided to do a test run: I placed a small order and paid with a major credit card.
The 10 items I ordered were delivered exactly in the middle of the stated delivery date range, and 9 of the items were exactly as pictured on the site, and exactly as expected. The single 'off' item was only slightly different than shown.
Based on this experience, I'd order from Temu again. But not for expensive clothing, or electronics.
Maybe I got lucky? Or maybe some people's expectations are too high when ordering from discount sites.
Actual products aside, I appreciated that searches opened up for items almost exclusively to the search term (unlike Amazon, where a specific search often includes wide outliers).
I don't appreciate the daily emails from Temu, but they're easy enough to delete without opening, or cancel.
Tip for consumers:
- my initial experience with Temu was great
Products used:
- jewelry, ornaments, accessories
Date of experience: January 13, 2024
Hello Charlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Overall, Temu shopping was an excellent experience for me, and I will definitely come back in the future to make more purchases. Temu is a fantastic online shopping site that I wholeheartedly endorse to anyone looking for one.
Products used:
Rub, Canvas paintings
Date of experience: July 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered from Temu a lot before because the stuff was at a good price and the shipping was good. All of a sudden some piggy ship got involved and all 7 packages they have I have yet to receive. I've contacted them and have yet to email me back let alone update the system. After I get all my $5 late fee credits I'm deleting this app.
Date of experience: October 4, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I really enjoyed purchasing products from this company. Unfortunately they are using UPS and in the state of Missouri UPS is awful to work with especially in the Springfield and Branson area. They do not care about their customers. They are rude and blame the customer for not being there when they deliver a package. I work just as most people do. I will not be ordering any more from this company as long as they use UPS for delivering methods.
Products used:
None
Date of experience: June 16, 2023
Hello Dusta, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
I ordered a pack of various items 2 times. I received my both packs within 8days. All items were just as described and shown in photos. Temu sends you day-to-day shipping status which I found useful because I could guess when exactly I was supposed to receive my order. And I guessed right! In general, I keep ordering to Temu. It's my best online shop.
By the way, I'm living in the Netherlands, and it takes 8days to get your pack from China (if not express)
Tip for consumers:
At first I was afraid of negative reviews but I make a risk and tried Temu. Now I'm their big fan.
Date of experience: January 23, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had heard good things but my first experience with Temu will be my last. My parcel did not arrive after weeks of waiting and I have been told a refund will be issued and 'if my parcel eventually arrives' I can keep it. These items were ordered in November for Christmas and now I do not have time to re-order from another, more reputable company. Customer service was also terrible. No actual assistance just cut and paste responses which didn't actually help.
Tip for consumers:
Terrible experience with this company.
Products used:
My order did not arrive.
Date of experience: December 11, 2023
Hello Paula, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I have placed many orders, and everything's been great. I've had to send some things back and that was very easy to do. Somethings they refunded me my money, and said I didn't need to send the item back. I've had no problems with them.
Date of experience: July 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I really can't buy anything unless I have 10$ or more worth of things in my cart? That's stupid, I found what I needed and don't need more things just to buy to get the one thing I actually need. I'll pass on this site.
Tip for consumers:
Nope.
Products used:
None.
Date of experience: May 1, 2023
Hello Bia, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!Best, Temu Team
They want you to over load people with invites.They say you win free items.You can spam people and make them mad for days on end.But you still are going to come up just short of being able to get free items.
Tip for consumers:
Don't waste your time.
Products used:
Haven't received
Date of experience: January 3, 2024
Hello Ellen, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I bought two of their surveillance cameras they were both junk they will not stay connected to the ior the Wi-Fi or the Bluetooth I try to insert one of the memory cards it will not go in because the hardware on the inside of the case of the camera are not even lined up very cheaply made I purchased several different things from them and I will not ever purchase anything else it is a waste of money a waste of time go to Walmart and get your merchandise because you're going to get better. And once they get your phone number and your email they do not stop trying to contact you to buy more of their products it's very annoying. They act like they're giving you a prize bonus the price bonus is no more worth what you can go into their website and get the same thing for the same price. They give you a little price bonuses 4 cents 6 cents but when you try to actually claim it to use it all of a sudden now they can't find your account or it's impossible to use. I honestly feel it's a scam.
Products used:
Lights
Date of experience: March 11, 2023
Hello Douglas, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Packaging was torn in shipping children chart was damaged poor quality of puzzles will never order from this site again they lure you into buying by low price but really bad quality worse than dollar store...I could have purchased 225 items from dollar store. 64 items for $264 average cost of items was $4.125 rip off
Yes I am upset for wasting my money. It is so true that Temu advertisement fools many people.
Products used:
none so far
Date of experience: April 12, 2023
Hello Rubina, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Not my first time buying from Temu and everything Ive bought were pretty good imo but one thing to keep in mind is that the delivery takes super long like 2 weeks minimum. Don't have a problem for it personally but….maybe dont buy anything that you need asap lmao
Date of experience: April 17, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Decided to give it a try after looking into the negative reviews because the price is really great for something I needed/wanted. Everything came it in good condition except 2 things not working properly and I got the refund. My inbox was filled by their emails everyday in the beginning but now only got emails that's related to your order/delivery updates. All you need is to change the notification setting. I don't really want to bother my friends so did not do any referrals but still getting free gifts by purchasing stuffs and playing Fishland and Farmland game at the same time. Already won 9 free gifts in 2 months. I hope Temu will keep adding new products especially for my kitchen collection such as wooden bucket for tofu dessert…
Tip for consumers:
Don’t get tempted to place an order because of all the discounts and attractive/cute gadgets. Only buy things you needed or really really wanted.
Products used:
Meat slicer, pot/pan covers, shirts, wireless charger for iPhone, wireless headphone, screen door replacement, electric toothbrush replacement heads, gardening equipment….
Date of experience: April 26, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
If something is wrong with your order they will simply delete your account-I know...
I ordered slim jeans and got "parashute legs"-said they'd get back to me but my acc't has been deleted.
Im out $29.68
Tip for consumers:
Worst service ever !
Products used:
mens underpants
Date of experience: April 27, 2023
Hello marc, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Their service is very poor. You order item and if they can't find they cancel it or don't care to inform you that
It is out of stock
Delayed shipping
Charge your card right away but then you have to fight for credit if they don't ship
Merchandise is very poor quality and what it is in picture is not in reality
Date of experience: October 1, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is a good website. Most of their stuff is legit. But things might be smaller and low quality than shown on the app. It takes so long for it to deliver and the free gifts thing takes so long and it's a waste of time. I have done it so many times and never gotten anything for free there. Most of the part it's good. But I'm so frustrated that they are not helpful with stuff we don't know.
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
They are from Boston selling things from overseas, cheap price but takes up to 14 days, some sellers are not perfect hence i did refunds for those, other than that no complains, just will be more careful when i look at sizeee
Date of experience: February 20, 2023
Hello Leornard, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Nothing 3 weeks! Then each order give you a free $5 for being late try to use it! Hope I get something! Spent $150 hope my money not gone! Temu blames laser but they don't have it! And no way to contact sellers!
Products used:
Socks shirts
Date of experience: August 6, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Very satisfied with this company although it takes 2 weeks to get order it's well worth the wait the quality and prices are great having 6 grand children I can now afford to buy more clothing m ascenzo
Tip for consumers:
The shipping takes 2 weeks but we'll worth the wait quality and price excellent
Products used:
Boys short sets toddler girl short sets
Date of experience: March 25, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've read the reviews, although I haven't tried to return anything, so far my experience has been great. Shipping has been spot on, for me a day or 2 early. I have ordered lots of products. If you read all of the description of the product you shouldn't b shocked if you get something small, they do tell u sizes. However, clothes and shoes r not to size unfortunately, that's why only 4 star. Big women's clothes need to go one size up from what you wear. I am a 2 x, but have to buy a 3 x. And some tops r smaller up top, but I'm also a size d, so I'm bigger also. Amazon lies about sizes too and Amazons shipping is now taking longer even as prime. I'd rather shop with Temu for the great prices. And those saying cheap material. Well look at how much your paying. If it's too low then you know it's made with cheaper material and u Can't expect to pay $5 and get a product worth $50. Oh and my coupons always come off, so far anyway.
Tip for consumers:
Read all of the product discription and do your measuring B4 ordering, so your not surprised by what you get. Read reviews about clothing. Temu sizes r not to fit. So go up one size. Read all about returns before ordering, don't just assume their like Amazon.
Products used:
Shirts, spandex, outdoor lighting, USB plug for car. I've ordered tons of things. U only asked for one receipt. I've used all products
Date of experience: February 19, 2023
Hello Lisa, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Lower quality products, horrible customer service, you only get the credit refund in your temu account, not money back to credit card account.That's not American style.I don't want buy anything from there again
Tip for consumers:
Water spilts out when the machine working , and not grinder and smoothed it enough, No money refund to my credit card from which I paid it after 15 days return it.
Products used:
Soy beans milk machine
Date of experience: January 24, 2023
Hello Kevin, thank you for reaching out. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need any further assistance, please contact us any time through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
Its hard when your kids are super picky about what they eat but getting them these lunchboxes was a great idea without spending crazy money and you know how fast kids change their mind. Kids love the blue color so far, comes with a handle. I don't know if its because the presentation is better or what, but they've been more excited eating their lunches at school.
Products used:
bento box kids friendly
Date of experience: January 26, 2023
Hello Sam, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I ordered a bunch of clothes for school and some gifts for my brother and aunt, and i've been waiting since the 17th. I know shipping is around 7-15 days, but it hasn't even been shipped yet and the delivery date was supposed to be between today (february 28) and march 4. I can't imagine it'll be here before march and i don't really want any money or credit back, just the stuff i ordered because it meant a lot to me. I loved the experience with this app and the shopping spree, but i'm a little irked that costumer service won't help me at least figure out where it is. I have no tracking information except for that it's "preparing to ship", and it's said that for several days now. Hoping something changes soon :(
Date of experience: February 28, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or call us (1-888-495-8368) so we can further assist you. Best wishes, Rachel
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Deanna, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this for you right away and help you find a resolution. Best wishes, Temu Team