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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have only had positive experiences with Temu so far. I've probably ordered there 8 times already. I have always been satisfied so far! You should be aware that if you buy Bluetooth headphones for 3 euros, you cannot expect the quality as with items from A... etc etc.
Complaints have gone well so far. Always got my money back straight away and was often allowed to keep the goods.! The most important thing is, when I finally entered the codes ******* and ******* in the search bar, I was really surprised. I not only received credit, but also great rewards:)
#I#am#with#team#temu
Date of experience: October 14, 2023
I like Temu so far has been good experience doing almost all my holiday shopping on their app store. I have found excellent bargains for items that cost twice as much at other online retailers. Extensive variety of household, beauty, clothing, accessories, office, and decor items. Shipping delivery and customer service has been all around excellent as well. Watch the sizing of clothing as it can be smaller than typical USA sizes.
Tip for consumers:
Be mindful of sizing! Size up on clothing. Watch overall measurement of all products
Products used:
Decor, clothing, shoes, cosmetics,
cleaning products, handbags, toothpaste, perfume, jewelry, wigs, hair accessories, sleepwear, false nails, towels, undergarments,
tv antenna, toiletries
Date of experience: December 13, 2022
Hello La, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Do not purchase from Temu. It is a Chinese company using 31 St. James Avenue Suite 355, Boston, MA as their USA address. Phone *******368. All inquiries are referred to www.temu.com/support-center.html. The quality of the products is extremely cheap. Support center inquiry requesting a return label is "we are working on it" and you will receive a return label within 48 hrs. You call 48 hours later and again told the same. After several contacts with the company, I am filing a complaint with MA's Attorney General's office and disputing the charges with my credit card company.
Tip for consumers:
The company states 90 day full refund, but will not allow you to get shipping label on their site. When you contact company via chat, their standard answer is " we are working on it, and will get back to you in 48 hours". It has been several 48 hours....
Products used:
dusting rags
Date of experience: December 15, 2022
Hello Dawn, thank you for reaching out and we are sorry for the inconvenience. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order IDs, please email me at coco.zhang@temu.com so I can help investigate these issues right away. Best wishes, Coco
I've been buying stuff on Temu for a few months now and im still amazed at how much you get for your money. Products are already crazy cheap, but Temu also offers free shipping on all orders, a lot of sales and discounts that cut down prices even more and amazing aftersale services in case you find some issues with your product. Temu is reliable and legitimate and am super glad that i stumbled upon it
Date of experience: April 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I've ordered a couple of items from TEMU. They took 10 or 11 days to arrive, which I consider very fast when ordering from China. The items were exactly as described in their postings. I have no complaints.
Products used:
Handheld videogame, shirts.
Date of experience: August 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu does have cheap stuff and good prices but they phish for information about your friends, fb contacts and phone contacts promising free gifts. After you provide the information you get nothing. Their customer service sucks and be very careful to read the full description of the item your buying. Pictures showing the items often do not match what you're actually getting. For example they'll advertise bouncy seat for kids, you buy them and its just the outside fabric, the stuffing isnt included. Steer clear of this site!
Date of experience: July 7, 2023
Hello Sean, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
There have been many items I've seen on FaceBook and Amazon, learned not to trust many of them because of quality and price issues. However when I see something I do like there I check with Temu to see what they charge for the same item and then read their reviews. I've always saved at-lease 50% from FaceBook offers. The only drawback is sometimes orders take a little longer to arrive then Amazon (however I think Amazon is evil and try to avoid whenever possible.)
Tip for consumers:
Check the items listed carefully, don't just order the 1st you see. there are often more of the same or similar at a better deal for lower on the page.
Products used:
I gave Magic cube as gifts have now ordered compression socks and face cream awaiting delivery
Date of experience: March 5, 2023
Hello Cliff, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Great online market place, we have placed 6 orders so far in our house and happy with everything received - all at great prices & good quality.
Loads of money off each time (that's why we've placed multiple orders).
Download the app and search in the search bar for product "*******", that's how I'm getting free products without even placing an order.
If the prices decrease on a product Temu will give you the difference back as well as a coupon, they love giving away money!
Date of experience: August 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm a savvy senior with plenty of online purchasing experience. At first, I was cautious with TEMU, I was first impressed with their website, well executed and description of items, options to pay are numerous including PayPal. I firstly bought 4 or 5 small items on 1 order to check their shipping. TEMU surprised me by being attentive to my order all thru the shipping process via email and texts, even included a USPS tracking number. Order arrived in a timely manner and products were good quality for what they were. I have since made 3 more separate orders, all were satisfactory all around. No complaints from me. I will surely order again in the future without worry.
Tip for consumers:
Orders do come from China mostly, but they all get a USPS tracking number, and you will be updated almost daily for status.
There is no express shipping, so allow a week or so, but your order will arrive in timely manner.
Products used:
Hardware, household etc
Date of experience: February 19, 2023
Hello April, thank you for shopping with us and sharing your 4-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I just received my first order from Temu and you definitely get what you pay for. Their products are cheaply made and some not as pictured. I received oven covers and they are way too big. I have to cut them after I do so they do not fit and look terrible. I received a flashlight super small. I received a shaver, outdoor camera and yet to try it but shaver has a very small blade. The other 2 gadgets are just small and will be fine. Would I ever place another order probably not.
Tip for consumers:
You get what you pay for!
Products used:
I tried all
Date of experience: April 17, 2023
Hello Jenica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu seems to offer good price with a high ratio of defective product. Out of the total 13 items we ordered, 3 of them were defective, that is almost a 25% defect rate. Return process is relatively easy but we've used Temu credit option only so far. Not sure how long it takes if we request refund to the original payment method.
Our other big concern with this website is their pop-up promotions which are pure scams. We've got "buy $30 get $10 coupon", and "buy $60 get $20 coupon" offers. After we receive the code and try to redeem it with our next purchase, it says "you have to buy $30 to use this coupon code", which means the $10 or the $20 are not true coupons at all. If you buy again today, you will be prompted the same messages to induce you to add more items to the shopping cart. Be careful with this site!
Date of experience: February 5, 2023
Hello Yun, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance or questions about promo terms and coupon conditions, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Never really expected a lot from cleaning gloves as long as they managed to protect my skin so I don't really have anything to say about these bc they're pretty effective I guess. They don't really fit perfectly on my hands but that's to be expected with a lot of cleaning gloves. I do like the color tho :)
Products used:
gloves
Date of experience: April 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
It is so much fun to scroll through all the stuff and pick out things you like, and when you look at the cart it's still under $100. Great selection and great prices. However, they use a shipping service that uses UPS for the first part, so you get a notice your package is on the way and speeding to you. But UPS then drops your package at a local post office for the final delivery. This results in a delay of up to three weeks, or the rest of your natural life. Have you ever waited in line at a post office? This is the most incompetent organization on earth! PS I was going to add a picture of my purchase, but I am still waiting.
Products used:
Shower curtain and hooks, funny tee shirts and hats as gifts, pasted door covering,
Date of experience: November 16, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is a host site for multiple sellers. Most of the products are good quality. Watch for conflicting photos in a listing, note stated sizes (or lack of sizes), headlines sometimes fail to indicate that a choice needs to be selected (check for photo icons that specify size, color, and price differences when you click on them), multiple sellers means different pricing on same/similar items. Delivery time depends on what you buy - your order is given a delivery window. Temu will automatically issue a $5 account credit for late delivery. If items are damaged (take photos) or missing (they will check with the warehouse), go to your orders and use the return/refund button to receive a refund or account credit (with which I have had positive experiences). I have purchased many quality items at great prices, just remember to shop smart!
Products used:
Kitchen gadgets, tools, clothing, craft items, storage containers, auto accessories, sewing accessories, hooks, screws, kn95 masks, and more!
Date of experience: January 16, 2023
Hello Jill, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I was just giving it a try at first, but they have tons of interesting products at a much lower price than the big online retailer here. Many items were so cheap that they weren't even sold here, such as stick-on hooks for less than $2 that I found lots of use for, galoshes for less than $5, and brow shaper kits for $1.34, and pressed on Fake Nails for $.98. Shipment arrives quickly considering that they're from Asia There are issues with most of the dresses I purchased- be it the material or the sizing. Thus the 4 instead of 5 stars, but they were quick to approve my returns with free shipping and issued refunds, I placed 4 orders thus far and am happy with most of my purchases I highly recommend giving them a try; I'm glad I did.
Tip for consumers:
I still wouldn't buy their makeup and face creams because they don't have the regulations that we do here.
Products used:
wall hooks, sparkling shoes, organizers, computer keyboards, earbuds, ladies' tops, fax nails, USB, organizers, a pocketbook, etc etc
Date of experience: July 3, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love some of the shipments that I have received from your company. Most are ok but however this is the 3 shipment that laser ship claims driver didn't have correct address. Untrue they have delivered 2 times before no problem I bought items for a birthday today i would think you should send me a free gift certificate for the 2 orders not here. I had to buy my friend and my mom other gifts from Walmart that I could not afford. I would appreciate a call or email on how you plan on correcting this. I shall NOT order and will tell my friends who signed up not to order again unfortunately. Thank you Darleen Zradi
Tip for consumers:
Better products and better shipping. Also it’s not right to claim the free products only if you share with a friend. Nextly why do you give coupons after you already purchased items that’s not fair to your customers
Products used:
All
Date of experience: May 10, 2023
Hello Darleen, thank you for reaching out and we are sorry you are experiencing difficulties with your order. It sounds like your order may have been shipped to an incorrect address. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Temu team.
I tried it I personally know others who bought items, received items, loved items. My experience has been great. I love it. I am addicted. Yes its an addiction. Most items I love bc the quality is good. Some items not so much. Pictures were or discriptuon was not clear. No problem with returning items, in fact I was able to choose how I am refunded. Either refund in several days and no returning item or Cash now and choose something else and not to worry about returning. I have always chosen the later. Zero issues. I get my package relatively quickly as well.
I've heard a lot of rumors, but nothing substantiated. They can't be any worse than any other app.
Date of experience: November 25, 2023
Hello Erin, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Places order on 3/11 with promise of delivery by 3/25. Still no order. They actually attempted deliver on 3/23 but couldn't gain access to the building so rather than these morons calling to say they were there they left. Am ordering something I need before Wednesday and no one has responded. Someone named Naomi sent 1 email, and since then have not responded, even tho I have attempted numerous times to reach out to get and answer or redelivery and tell them to call when they get here. Right now I am pissed off because they did a piss poor delivery job, not even an attempt to contact the purchaser. But they have 3 days to get it here before I really blast them. Depends on service from here whether the next review is a step up or blast...their choice
Products used:
Nothing because I have not received anything
Date of experience: March 25, 2023
Hello Joanne, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." If your package is delivered, but you can’t find it, please refer to our FAQ for instructions on how to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. What you have shared is out of the norm. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Have been on Temu for a while now and I don't think I'll ever go back to other websites bc they don't take care of us as well as Temu does. Even if shipping takes longer than most, they still balance it by giving us affordable prices and great quality products so I don't really mind much. Category selection is also better than others' + free shipping
Date of experience: February 19, 2023
Hello Gordon, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
They sell super cheap crappy items with glowing fake reviews and then by the time you get the product home and realize its total junk they discontinue the item so when you leave a bad review it doesnt even show up anywhere. Literally just happened to me.
Products used:
airsoft items
Date of experience: August 21, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
These viral rollers is a gem to those of you who is loosing your hair. I used them with my favorite hair tonic and boy they are all growing now. Cant believe such an affordable item is real. Legit temu thanks for selling them! Looking forward to upgrade to thinner microneedles.
Products used:
Women accessories
Date of experience: March 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
To my surprise, Ebay, Amazon, Walmat move over. Any item on these sites, you will find them at Temu for at least 50% lower price. The fact is most of what they offer are imported from China anyway. If we, as American consumers have the options to purchase at a lower price, we will have more discretionary income left to take care of something else equally important in life. Thank you China for keeping us living in less poverty condition. A great social contribution.
Date of experience: July 8, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
TEMU contacted me after the initial incident resolving the matter by giving me $5 off and a credit in the amount of my original order then literally sending an order again without any problems in delivery. I recently placed two orders and waiting to see if it will be delivered as promised. I noticed in the advertisements they use boxes to show orders being delivered. The packaging was a bag and I order shoes packed in a bag left bunched marks that I had to put paper to bring them back to form but the other products, I was pleased with but the quality is what you pay for so do not think you will get the level of quality if it were a name brand product. However, the prices are phenomenal and there are a wide variety of products to choose from and since I am on a fixed income, I didn't expect much but was quite satisfied with everything I ordered. Now the numerous updates or ads to encourage more spending becomes aggravating as the notification sounds gets monotonous.
Products used:
Shoes, Blouses, and knife sharpener
Date of experience: June 6, 2023
Hello Nabihah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I NEVER received my package. I've been asking over a month for either a credit or a refund. They are not offering either. They constantly give me the same answer. Check your neighbors or USPS. I did both, still no help. I told them I'll settle for a credit and all I got was "sorry for any inconvenience." From looking they have a protected purchase policy but not using it for their customers. They were suppose to be Christmas gifts and Temu has let me down terribly. If I had the money to lose I wouldn't care, but a mom struggling around the holidays was really depressing.
Date of experience: January 2, 2023
Hello Shantee, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at taylor.wu@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Taylor
I am done with Temu. 3 out of 3 orders: Problems using my credit card (they actually asked for a copy of my statement to "verify"), problems with items that don't work, problems with shipping, problems with receiving items. Chat representatives can't do anything to help and just cover scripted talking points. I am done with this sham or shell company. Wondering if there is a different reason things are so cheap. Maybe instead of suing their competitors Temu should focus on their own order fulfillment failures.
Products used:
household items
Date of experience: December 14, 2023
Hello Amy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team