Overview
Temu has a rating of 2.1 stars from 1,695 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I've been a loyal customer I believe ever since they started I've had a few packages go missing because of the bad area I live in I had a package go missing the other day temu refuses to give me a refund or resend a new package they say I should stay home all day and wait for my package to arrive but some of us work the delivery driver should know that they are delivering in one of the worst parts of the city and if nobody answers the door package should be sent to a holding place or a redelivery not a phone call nothing just pictures of the item left in my door got home from work item is missing this is the second item in a year first items they covered second item they told me no they wouldn't so shame shame on you temu and the delivery companies who deliver for them there's got to be a better way but I guess a million dollar company has nothing better to do than to keep our money I'm not going to sit home all day take your day off work to accept the package... There are some bad people out there as well they tried to play with the system and make it hard for us honest people to try to get a refund or redelivery of our items
I'm so sick of ordering from y'all it take dame near a month to receive your package Im done they not worth it
Hello Dorothy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought Multi-function Angle Adjustable Rotatable Mobile Phone Holder Car Phone Mount Dashboard Clip Mount. Price is good, but quality is poor. First time use it, it broken.
Hello Tom, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Temu doesn't value loyal customers and I'm living proof. You become less valuable the more you buy. The quality of the Temu products is really about 60/40.60% of their products are very cheap, generic and barely worth the pennies they cost. On the other hand, 40% of their products are all right. However, once you become a loyal customer, they literally become blatantly disrespectful. Like in the beginning they'll give you a $20 off a $60 order or a $50 off a $200 order. 30 orders down the line you think you'd be like on VIP status like most good quality companies put you as however, that is absolutely not the case. Instead they start giving you a five dollars off of a $100 order or a dollar off a $39 order like it's not even worth it because they are charging you full price for items that are definitely not worth the money. After 20 something orders you don't even get their little get two gifts, free or get gifts free after you purchase six packages and things of that sort. Instead, they try to reel you in to inviting other people to win free prizes, or to play games to win free prizes, and as a very loyal customer that is spent literally hundreds of dollars do not attempt to win anything you will never succeed and all of their "this many people won free gifts", is all garbage, deceit, and lies. Trust me no matter how many people you invite to downloading the new app no matter how many purchases you make they are not going to allow you to win in the rare case that you do you would literally have to spend thousands of dollars for $20 worth of free items definitely not worth it especially when they are charging you full price for items that again like I said are absolutely 100% not worth a quarter of the price you're spending. I will include pictures of one of their bull crap games.
Hello Kate, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After all Temu put me thru, I submitted a detailed letter with proof to the State of California Consumer Protection Agency, showing there were indeed two packages and not 1 as Temu insisted over 8 times. I provided the UPS notification received with the weight, date & tracking number prepared the exact same time as the one package I did receive that only had 4/11 items ordered & weighed <1 lb. However Temu never sent my second package to UPS, even though TEMU prepared a label & notified UPS it would follow. Package weighed 4 lbs. All of the documentation with images I sent to CPA moved them to notify Temu. I also sent the same letter to Temu headquarters. After an internal investigation and prodding by the CPA, I received a detailed apology letter and full refund. I gv them 1 star still because I should not have had to FIGHT to make them do the right thing by refunding me. I forced their hand and it was extremely stressful and unnecessary & unfortunate bcuz I really liked shopping their site prior to this interaction.
Hello Lady, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
I've usually been a happy customer with Temu and their products, I've always received everything I ordered in a reasonable time, usually less than 10 days. My last order consisted of 11 items which cost me over $61 and I was excited about my pending delivery. Because the order was large I expected two packages but was notified there would only be 1 20" x 17" when it arrived I received a package 15" x 16" with only 4 of the 11 items. I got 2 rugs & 2 bathroom shelves. The bag could not hv fit any other items. I notified Temu of the 7 missing items and within 24 hours they informed me that the warehouse stated all my items were shipped in 1 bag and their records show delivered so my refund was denied. After referring I don't know how many people to this company I feel like a fool, I received $21 of the $61 and they hv refused to ship what was missing or refund me for what I didn't get. Until I get my money back there is no length I won't go to so ppl know it's possible to get royally screwed by this company. I contacted the shipping company that confirmed the size and weight of my package which was less than 1 lbs. and 4xs Temu refused to refund me stating they checked the video and all 11 items were stuffed in a small package & delivered to me which is impossible! Most likely they were packaged in 2 bags & someone mistakenly put a label for someone else on my package, which my daughter has gotten someone's else's order before. I will not rest until I get refunded or the item shipped that I ordered but did not receive. Buyer beware! That's IF you actually receive it! Criminal!
UPDATE! I used my credit to purchase a few of the items I never received a but paid for & then I was going to delete the app. Once I received shipping information I went into my UPS app to track the package to see when I could expect it. I noticed that there was a package also coming from Temu also packaged on 19 September the day after I place my order and it weighed 4lbs. I contacted UPS who stated they never received the package for me to contact the shipper. It is a 4lb package obviously containing the 7 items I never received and yet Temu is still insisting that they checked the video in the warehouse and all 11 items I ordered was placed in one package weighing <1 lb. totally ignoring the fact that I have proof from UPS that a second package was prepared for me the same day that I still have not received! They are unbelievable! Proof provided below! They deserve zero stars!
I was loving Temu, until half of my package was missing and Temu refuse to accept or a knowledge this. No refund given.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ok I finally ordered something,taking a while to get here...worst thing-- I've had fraudulent charges try to hit my account...and one finally did
Hello Susan, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Rachel
All the items we ordered came quickly and the quality of the merchandise was better than expected. I would rate it 5 stars
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
The first order I received were clothing the are not for me had to send everything back.have other things coming.hoping for better results
Hello Ruthl, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I order 4 items but they delivered 3 items only and it hard yo call them the numbered are incomplete and not registered.
Hello Kathleen, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team