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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Package arrived damaged, ripped open and several big holes and 3 items lost. Contacting several times but all they responded is the warehouse shipped out and delivered it which I never complained them about not doing that, my complaint was packaged came ripped open and 3 items was lost and asked for refund, Nope they won't do it. Do not trust them at all if package arrived damaged or lost items, they do not care at all! Look at the condition of my package, 3 items lost but will not take their responsibilities, all they keep saying is they shipped out and delivered, didn't care about the lost items and the damage ripped package. Customer service online is horrible, all they do is copy paste it the same thing over and over.
Date of experience: September 3, 2023
Of three orders I placed with Temu, two arrived. One is lost. Temu makes it hard to contact customer service. You are forced to contact their shipping company who gives you a tracking number and promises a 2 business day reply. 7 business days later, no reply.
Save your self the extra effort. Light your money on fire. It's the same as ordering from Temu without the hastle.
Date of experience: August 1, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been extremely happy using this site. I feel like the product I receive looks like it is portrayed on the site or very close unlike alot of the sites. I recently did one of their spin promotions and got a $100 credit and it was deposited into my account to use on whatever was in my cart, it did not have to be for items they chose for you to pick from. Some of the discounts do apply to only certain items however. For the price I feel the quality is good, Im not saying I am always 100% happy but I would put it at 85 to 90% and thats pretty darn good. I will continue to use this site.
Products used:
Womens clothing shoes, dollhouse accessories, tools, household small items
Date of experience: August 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I just want to say thank you from placing of my order to receiving it has been so enjoyable. Temu is a great company to deal with. Received email quickly after placing order to let me know order was placed, received tracking info within a day or so, and Temu stayed on top of the delivery until I received it today. Received emails with up to date tracking info everytime something took place. Great company with the best service to customers I have ever had. Also I am very happy with my order. Will definitely order from Temu again.
Tip for consumers:
I found everything very helpful.
Products used:
ShoesI think
Date of experience: August 21, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did make an order and I didn't arrive. Always saying the same thing and refuse to pay it back. It's good when you have not any problems. But I didn't receive my package and they are doing nothing about it.
Tip for consumers:
Don't buy here
Products used:
Nothing
Date of experience: September 20, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have purchased a few times through Temu. Although the egg slicer leaves something to be desired, it works and I got what I paid for. The shirts are fantastic. I know better than to order my USA size from an oriental company. Be smart. I ordered a size or so bigger based on the measurements they show with the products. They all fit wonderfully. I ordered bins for the refrigerator - all exactly as described. I ordered a small wooden container with 15 large eyed needles in it for less that 3$. Found the same item on Amazon (exact) for 6.99. Great quality. Be smart when you shop. Compare prices in the US and shop accordingl.
Date of experience: September 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My first two orders got here really fast and I was under the impression. This was a company in San Diego California. I just made another order and it says that it is going through customs which means it's not even in America. It will be my last order. This is the reason I stopped shopping at Shein.
Tip for consumers:
it was not an American company
Products used:
Clothes
Date of experience: July 22, 2023
Hello, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). Your feedback is extremely valuable to us, and we will always strive to address your concerns. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any questions. Best wishes, Temu team
I've ordered things from temu 3 or 4 times and have never had any trouble. Everything was of decent quality and was delivered surprisingly quickly considered how far it had to travel. Ive ordered umbrella hats and small knick knack items.
Products used:
All that I ordered
Date of experience: June 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed my first order, was excited when it arrived in a timely manner. I expected quality to not be top of the line because of the low prices. The quality was fine for the most part but everything ran really small. I even order up a size thinking this could happen but, still didn't fit right. I am only 5' 3" so I can't imagine how this stuff fits taller people correctly. Unfortunetly it is all being returned.
Products used:
none
Date of experience: June 30, 2023
Hello Korrine, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
After many time purchases from Temu, I can tell you they are reliable in shipping, returns and back your money. Of course some times the quality of your purchase is not what you expected but that is noting wrong with their services. What you pay (cheap)you should expect. It is fast delivery as well.
Date of experience: August 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered over 300 dollars of products they had on-trac deliver. It all was delivered to wrong address but the delivery company marked delivered and now they won't reship or refund me. I have photo of my packages at wrong door but they won't fix the problem. Multiple order numbers.
Tip for consumers:
You can't physically talk to anyone on a phone. All done through chat and can't speak to a supervisor. All they say is all the same speech
Products used:
None because never received any
Date of experience: December 8, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Really attractive prices and images of quality products. I actually thought it was fun going "bargain shopping" given the prices and free shipping. However, shipping took almost 3 weeks, which was expected as items are shipped from China. The quality of the items are really pathetic. Even worse than what you can find at places such as the "dollar stores." I remember going to underground markets in China and the Temu merchandise is similar to what you find in those knock-off night markets. I ordered drain snake (cheap flimsy plastic and doesn't work), round seat cushions (less than 1 inch thin.cheap and I will not use), a 4 prong blind cleaner and a few other items. I'm sure there is something that is both super cheap and truly useful or if good quality, but for me, not worth it.
Date of experience: May 16, 2023
Hello Mathias, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
CaNT afford to buy Bod** in sets so went to temu to buy these nice double boil glasses to look good for my guest. Ended up buying them from temu, was worried at first they will break cos of the overseas shipping but they survived, tested them out this morning before guests coming over this weekend and PERFECT. Looking good for fraction of the price! Worth it, good quality and affordable.
Date of experience: March 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I bought 5 water bottles and found out they were staining my furniture. After contacting Temu I was offered a refund. I was left with a stained quartz countertop and bedside table. Guess Who will pay for the damage? Not Temu. Do not buy this product. Be aware the prick duct is of the poorest quality. I wish I had looked at reviews before buying from this company. Never again!
Date of experience: July 9, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I started purchasing from Temu just before Christmas 2022. I was pleasantly impressed with their product, prices, and service. I live in Hawaii and I normally get my orders in less than 3 weeks. The quality of their products are very good, but when it's not, the Service Dept steps in to rectify the problem quickly. I usually just purchase 1 or 2 of an item that I like, receive my order, then decide if I want more. It's now April 2023 and I'm still shopping on Temu.
Products used:
Too many to remember
Date of experience: April 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I read the reviews before I ordered anything from this site. I dont understand the "1star & 2 star" review given to this company. I carefully ordered 5 products(some 2) I paid, I got continued updates on the order, it arrived 2 days earlier than they said, and everything is perfect. The outside lights are exactly like what is sold in Home Depot at a fraction of the cost, my top was exactly as pictured and fits perfectly. I will definately be ordering again, and soon.
Date of experience: May 24, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
When buying clothes, you do need to check reviews to see if it runs small or large in order to get the correct size. I have bought so many items off of this site, and my only complaint is it is addicting. One of my shirts wasn't as described and they gave me a credit the same day. All of ny orders have come within 10 days and they keep sending me updates along the way. I have nothing but positive to say about this company.
Products used:
clothes, tool, decals, rug, and many more
Date of experience: August 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did not receive one item I ordered. They replaced my items with cheap items that could easily be bought at the Dollar Store which, at least has better quality items.i was actually excited to get the items that I had originally ordered but am now angry and feeling I got scammed. My original order was $54.98 but fortunately I had a $25 coupon. However, I still think $33.04 is way to much for the cheap crap I received.
I literally threw it all in the garbage because there wasn't one item I'd use. The company is a scam so save your money.
Tip for consumers:
Just be careful when you order. Don't get excited until you see what you actually get
Products used:
None
Date of experience: January 10, 2023
Hello Andrea, thank you for reaching out and we are sorry you are experiencing difficulties with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. If your items do not arrive, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can assist you further. Best wishes, Coco
Tried to place an order this evening for $20.47. I have been a customer for about a year now.
But tonight, they asked me for a billing statement and/or a picture of my card.
I'm sorry, what?
Yeah, let me get right on that for you.
Stop it Temu.
Heading back to Amazon. Yeah, I'm gonna spend a little more. But I'm definitely not being asked for pics and statements either.
Be careful folks. Something stinks in Temuville.
Date of experience: September 19, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
It has potential. It notifies me via text when my shoes are shipped. If I don't receive in two weeks, Temu will give me a five dollar credit. Temu also sells dog harnesses, trash bags, and wallets. If you're on a budget, Temu is the way to go. Free shipping on all orders.
Date of experience: September 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
You are only allowed to return ONE item for free postage from each order, so if you are putting in a big order, you should buy each one individually, so you are able to return it if you don't want it. Otherwise, you have to pay for all the items you return, after the first one. I ordered over 40 items in one order, and can only return one for free. If I had made 40 separate orders, I would be able to return all of them So I am stuck giving it all to charity because it is all junk.
Tip for consumers:
You can only return ONE item for free postage from each order, so order every single item as a new order, so you can return it if you don't want it!
Date of experience: March 4, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I love the stuff...I really do... I ordered twice in 1 week & so far everything is awesome. My problem is, I simply cannot find new people to click on the links daily. This is even after joining temu groups on Facebook. Also, they are now 1 by 1 blocking me from sending requests. Another thing is, the little games seemed to be rigged after winning 2 prices...the items are lovely, but the site is a bit frustrating.
Date of experience: February 22, 2023
Hello Suzanne, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I was skeptical at first but decided to try it out. I've been really happy so far. I've done around five different orders I believe and all of them reach me within the time frame they give me or sooner. Nothing has ever been past the date of delivery or has taken more than two weeks. I normally get what I order in a week. Everything has been the same as on the photos. Do keep in mind I order mostly nail art stuff for doll making. So I'm not ordering huge or expensive things. I do have a few led lights coming soon and it will be my first electronic purchase from them but even then the products were under 10 bucks so I'm not excepting to get some 100 dollar item for 10 bucks. They don't have as much variety as aliexpress but If I can get it on Temu I choose them first because of the time I get it in. It's cheaper than amazon and faster than aliexpress. I do hope they expand their Ball jointed doll sections though!
Date of experience: June 19, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Be careful when buying things at Temu. If you need to buy, you should only buy less than 5 items at a time. This happened to me several times. I took pictures of the returned items and video clips before putting them all in a bag to send, but every time I received the goods they kept saying there weren't enough items, so the amount was deducted from you. It's not correct.
Tip for consumers:
From now on, I will never buy more than 5 items at a time on Temu, If it is necessary to return the goods, one or two items, they cannot say that they cannot see it. Every time I send back more than 5 items, they always say that you did not send enough goods, so your refund will be deducted. Even though I sent it back in full
Products used:
Copy ink, shoes, and some household items
Date of experience: September 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
You've got to be kidding. ByeBye Dollar Tree and % Below etc. Amazing selection of goods at extremely reasonable prices. If I take my time and I will find just about anything I need or want. Though I have noticed the prices creeping up on more popular item. Great pricing and amazing customer service
Tip for consumers:
Take your time in reading product description
Products used:
Electronic connectors, Craft supplies, Home Goods, Musical instrument supplies etc.
Date of experience: February 9, 2023
Hello Vincent, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team