Overview
Temu has a rating of 2.2 stars from 1,695 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I have received my order on time and as promised. I am very satisfied with the quality of the products I ordered! Delivery was timely!
I accidentally pressed the 1 button on my phone after the call. I meant to press 5 because the rep was very nice and professional.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The owner needs to spend some of his 35 billion net worth to speed up the site. Great prices but torture to shop on it.
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
The products I ordered came in a good time and they are great quality. I will definitely be using this company in the future again.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I recently had a highly unsatisfactory experience with the online shopping website, Temu, which has left me frustrated and disappointed. Despite placing an order and eagerly waiting for my package, it never arrived in my mailbox or at my apartment. To make matters worse, the lack of assistance from Temu's customer service team has been appalling.
Upon realizing that my package was missing, I immediately contacted Temu's phone support and online support for assistance. To my dismay, the representative I spoke with informed me that they couldn't offer a refund and advised me to reach out to USPS instead. While it is understandable that they may need to involve USPS in such cases, their unwillingness to help or take responsibility was deeply disheartening.
Following their advice, I contacted USPS and initiated an investigation regarding the missing package. However, the process has been arduous and time-consuming, with no guarantee of a resolution or refund. It is deeply frustrating to think that the responsibility for resolving this issue has been shifted to me, the customer, rather than being efficiently handled by Temu or USPS.
Throughout this ordeal, I have encountered nothing but a lack of concern and support from Temu's customer service. Their unhelpful response and inability to provide a satisfactory solution have only added to my frustration. As a customer, I expect a reliable and trustworthy shopping experience, which unfortunately has been severely lacking with Temu.
I sincerely hope that others can learn from my experience and avoid the frustration and disappointment that I have endured. Temu's poor handling of my missing package, the lack of support from their customer service team, and the subsequent burden placed on me as the customer have all contributed to my decision to not only refrain from using their services in the future but also warn others about their subpar service.
Hello KAYLO, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought 3 things from there it was nothing like the picture Except the ring but it was not that good looking to
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
They keep creating tickets saying that I received my package when I did not receive my package supervisors keep saying that there's nothing they can do that can create another ticket they've been denied 4 times I want my money back or my package recent to me this is ridiculous this is day 4 going on since they said they were gonna do something they keep emailing me saying the problem's been resolved is do not cry they lie they still your money I would not recommend them as They are probably Stealing money off my credit card as we speak They say they do not argue with you but he says let me continue talking to you I don't want to give you my supervisor or I'm not arguing with you and keep arguing the customer is right if a customer says they did not receive a package for $29.40 straighten the package or give them their money back so they can reorder their package if they want to go through you anymore I would not recommend them their packages are not insured therefore the USPS Or UPS GTL deal or any other delivery company will not take their side and give you money for the package not being delivered as they are not insured and I have shown them that there is an empty mailbox I'm about ready to send an empty Box back and get my money back that way
Hello Jason, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. The tracking status of your order shows that it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping providers - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you to investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
Very satisfied with the security products from Aiwit. I would recommend it to anyone. Also the other products are wonderful.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Ive placed multiple orders with Temu. All the products are as described. Nothing is cheaply made. The price is outstanding. On time shipping!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The goods from temu are good quality and price. But they are let down by choosing Evri as their delivery company. Evri are a total waste of time.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team