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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I ordered 3 items for $7 last month. Still have not received them. Tracking says my package is sitting and waiting to be picked up since 5/23. When you try to get answers, all you get are pre-written responses. I want my order cancelled and my money back! And. I was unaware that their items ship from outside of the US…. I wouldn't of done business with them, had I known! Beware buyers!
Date of experience: June 2, 2023
First order received but it was delivered to the wrong unit in my building. Checked the address label and it's correct. Had a kind neighbour not taken the time to bring the package delivered to their unit, it would have been lost.
I've confirmed with our video doorbell the package was not delivered to my door and have footage of the neighbour placing the package at our door.
I'm not happy with how the delivery has been poorly executed.
Tip for consumers:
Request package to be signed for.
Products used:
Haven’t opened the package yet
Date of experience: March 22, 2023
Hello Janet, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We appreciate your patience while we looked into the issue. After a thorough investigation, we found the package was delivered to the correct address. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind providing us with more information, please email us at rachel.zhang@temu.com, we would be happy to investigate and assist right away. Best wishes, Rachel
I have heard a lot of things about temu and none of the things was true I have received every single order plus my refund on my items that I didn't need or didn't want or I didn't receive they have always accommodated me myself and my son loves shopping from temu. I highly recommend that this app to everyone I have purchased over 20 times and received every last item thank you Temu.
Products used:
Everything
Date of experience: September 20, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Trusted friend said I should TEMU. Was skeptical but I gave it a try. Delivery time was long. When product finally did arrive the packaging was inadequate, as such the box was damaged and so was the item. I don't even think I want to deal with whatever return process they have. Just chalk it up to a lesson learned, Don't Shop at TEMU.
Products used:
None
Date of experience: August 31, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They use the worse delivery company going, they are no help. My parcel was "delivered " to my house was actually left outside my door for everyone to see. Someone stole it and I tried either getting the items resent or a refund they didn't do either, so I'm out of pocket and out of items
Date of experience: January 29, 2024
Hello Elizabeth, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I ordered several outfits and before they shipped and label was created I advised them 7 times they were mailing to wrong address and person they refused to fix order refund and or replace items they mailed to a completely different state and person id never order from them again!
Tip for consumers:
Don’t use
Products used:
Clothing
Date of experience: January 31, 2024
Hello Nika, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've technically seen ppl receive items from this company but they constantly try to give u "free" items or "gifts" that u have to invite like over 20 ppl to get anything. It's a bunch of BS! I realize they're supposed to b "free" but I'm not doing all ur marketing for u to "maybe" get something. After doing all that, I still didn't do it in time, so I got nothing. How convenient. So they got all my referrals but I got nothing, funny. No wonder they have an average score on BBB but it should def b less. Sorry I can't base my review on actual items. I would if I had ever received any
Date of experience: November 19, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
No policy for refund item… looks like it depends to them they want to refund the money or not… recently I return 4 item but only get money for 2 item… after waiting 1 weeks they said they didn't fouothe 2 item which was more than 150$ value…. This is either Canada post/ temu warehouse fault why should I loss my money… every penny matters… very disappointed.
Tip for consumers:
Confirm the refund policy cause they write they will refund but completely depends on them you get money or not
Products used:
Electronic
Date of experience: September 9, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I first ordered small items for the kitchen (gadgets only, e.g., onion slicers, etc.), then slowly moved up to shoes -- surprisingly comfortable and nice shoes, next to electronics (sensors, night lights, etc.), now I am doing hard ware.
In general, very happy with the products and service. I had to return a pair of shoes -- they were a bit tight at the toes for me. Got refund to my credit card right after they received the shoes back (they sent me label to use for sending shoes back). For another item that didn't quite work as expected, I was advised to just keep the item.
Over all, extremely happy and will use them again and again -- replacing Amazon!
Tip for consumers:
Check the ratings of the item first.
For shoes, MEASURE your feet against their sizing chart, don't just rely on the size you have used before.
Products used:
Shoes, clothes, kitchen stuff, electronics
Date of experience: January 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Temu is great for cheap stuff but I ordered a high ticket item and had to return it. They won't refund my money bc they say they didn't receive it. They got the other items I returned in the same box. They tell me they didn't.
I totally lost all trust in Temu. STAY AWAY! Now I have nothing plus I'm out the money.
Tip for consumers:
I cannot express how angry and disappointed I am in Temu. At first they were wonderful then they turn sour and don't believe you after you did what they asked you to do. Don't believe nor trust them.
Products used:
Pillow top, cushion covers,door knobs, socks
Date of experience: August 24, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I just received the transparent microwave food cover that is pictured online with an orange plastic handle. This will be the 2nd item sent without a part (the handle is missing).
TEMU has some of the lowest prices online, but that comes at some cost; incomplete orders, the most annoying marketing, factory seconds etc.
If you want to be confident of what you're getting go elsewhere. If you're curious and don't want to risk any serious money TEMU will scratch that itch.
Tip for consumers:
Worst packaging of any of the shippers I get items from.
Products used:
Microwave food cover, minus its handle.
Date of experience: August 19, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Quality of items are often cheap and defective. Fine to order disposable items like loofahs, hand towels or socks, but everything else looks or feels like cheap knockoffs. Poor customer service and unreliable courier service. I once called and the phone was on hold for over 4 hours before I was disconnected. Twice, the courier delivered my package to the wrong location even though I've had no issues receiving multiple other packages from them and they've refused to reship or refund or even provide credit for the loss of my items, claiming they are not responsible for the items once it ships.
Products used:
Pumice stones, hand towels, storage containers, yoga mats
Date of experience: May 27, 2023
Hello Fanny, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
At first I was skeptical about this company because of the price for their products. But after my fist order, I was hooked. The quality of products are top notch. The products come timely and when I was not satisfied with the product because it was the wrong size, returns were easy. They gladly send a return label so I can send the product.
Will continue to order from this company.
I work at the YMCA and I often order toys that I use as prizes for my kids.
Tip for consumers:
Watch out for coupons...
Products used:
Shoes, jean leggings, garden supplies, toys, party favors, lunar new year sweat shirt, socks, car accessories, seat covers
Date of experience: February 16, 2023
Hello Mila, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I'm very impressed with Temu and the items i purchased were what you'd expect unlike wish. Their delivery was on time and i could track my order. It delivered pretty quickly unlike wish. I will definitely order from them again in the future as well as turn my friend and family in to them. I ordered more items but didn't take pics of all of them. Thanks Temu!
Products used:
So far all of them
Date of experience: December 10, 2022
Hello Casey, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Pathetic 3rd class products.
Really pathetic service as well.
Have been requesting and following up with them for last 1 week for shipping by 11th day max while the order was submitted like 2 weeks ago.
Spoke to customer care they say talk to UPS and UPS says they don't have the package yet. I did this exercise for like 3 times and all the time same response. They dont even help to cancel the order...
Very pathetic on understanding on customer's urgent even if you want to pay extra for early shipment.
No such way to expedite the request
Tip for consumers:
no understanding for customer urgent and feelings
Products used:
multiple
Date of experience: March 18, 2024
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
You get what you pay for! The quality of most items - very poor. So if you're willing to accept that you are NOT going to be receiving anything that's worthy of a bargain steal then go for it. It's a sad state of affairs at TEMU. Between their constant promotional messages/emails, lack of customer service, sub par items and difficult returns, I'm taking my money elsewhere!
Poor business operations, I don't see TEMU sticking around for too long!
Date of experience: December 27, 2023
Hello Sanya, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I received two separate orders, some of the items were duplicates and non of them measured up to the quality you described. I see from other complaints to the Better Business Bureau that the other customers have been very unhappy with the products received. I spoke with a representative by the name of Lynn who apologized for my unhappiness with the product and advised that she should process a refund for both orders and that I did not need to return the items. Since that conversation, I have spoken with several other representatives, two of which were rude enough to hang up on me,one was a supervisor name Rose. I am therefore registering a complaint with the Better Business Bureau with regard to such shoddy business,
Tip for consumers:
Do not buy from this company. You will be disappointed.
Products used:
none of them. I was advised to keep, give away or throw away. The quality was so inferior that I would not think of giving it to anyone;
Date of experience: January 30, 2023
Hello Blanche, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Coco
Yes I ordered somethings from them.They delivered some but they started lying about leaving me my skirt and phone purse on April 22nd 2023 when I was home all day they never came.
I contacted them they said I could re order so I did.But just now they contacted me to write a review on the skirt I reordered I don't have it!It's their way of letting me know they won't deliver it too.
Tip for consumers:
I contacted customer service the person was extremely aggressive and hateful.I don't understand how they can hire such unstable people to deal with the public.These people didn't help me in anyway they ignored me.Worst service I have recieved so far!!!
Products used:
The products they delivered were fine.I don't know if they use lead in them though.
Date of experience: April 24, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact me at rachel.zhang@temu.com so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I discovered Temu in Feb. 2023. Since then I have ordered 94 items over the span of 4 months. Shipping has always been on time ( 1-2 weeks) with the exception of one order which was one day late and I received a $5 credit. Everything I have received is exactly as described. I have had no issues whatsoever. For those that have complaints, you need to read the description of your item in its entirety to ensure you know exactly what you are getting to avoid any disappointments. I have not had the pleasure of needing to contact Customer Service but so far I have been treated as a valuable customer. Don't pay any attention to the negative reviews.
Products used:
Nail art products.
Date of experience: June 15, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 10 items from Temu, lord have mercy all 10 items were absolute garbage. The summer dresses looked nothing like the picture and the material is not breathable it's that super cheap fabric China is using now. I couldn't get past the toxic smell of the clothes and shoes! Don't waste you time or money. SHEIN is a lot better and they're quality is questionable.
Date of experience: June 10, 2023
Hello Sylvia, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ive bought some good stuff & some very bad stuff. They refund your money without having to ship back. The major problem is the automated custmer service if you have a real problem. It is an absolute nightmare for this reason I would proceed with caution. I will not recommend because of this reason.
Tip for consumers:
I would not purchase anything expensive. Ive returned a lot of cheap probucts
Date of experience: January 4, 2023
Hello Heath, thank you for shopping on Temu! Your feedback is extremely valuable to us. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, and our customer service team would be happy to assist you right away. Best wishes, Coco
This company is in the vein of Wish.com and Zulily.com but newer. I have found and ordered several items from this company and have No complaints. The items are sourced from somewhere in Asia (no extra bells and whistles) or frills), but cost less without the cheap thrills of other sites. For example, I ordered some knit running shoes and they were well made, shipped immediately and are fashion-forward. The pricing was unbelievable. Don't get me wrong, I truly enjoy my designer brands... But Temu got me without, designer name brands but quality of construct and appealing designs. There is everything from clothing to household and technological products to choose from. Incentives and discounts galore... And since, it's the latest money saver out there...I recommend a visit to Temu.com
Tip for consumers:
Check out Temu.com for sound purchases and rapid shipping. They have some nice products
Products used:
Shoes, pet clothes, makeup
Date of experience: November 16, 2022
Hello JL, thanks for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
I ordered a ton of stuff last week 06/02/23 and received every item today 06/05/23 via dsl. Order and sizes were complete and correct. I immediately tried everything on and all items fit and look as expected. What wasn't expected was the quality, as I expected it to be poor. Everything was great and was no different from what I would get at a retail store at 1/3 less the $. It's fast fashion, if you love it, take care of it. I ordered from Shein 2 weeks ago and haven't received one item as of yet. TEMU has a huge fan!
Tip for consumers:
They seem to offer a lot of sales and shipping discounts if you download the app. You can fill your cart and wait for deals.
Date of experience: June 5, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order in April of 2023 was perfect. I didn't have any shipping delays, they sent me all the tracking information. The pricing was accurate. However, the order of the CPR Mask/choking apparatus was flimsy. I sent it back and they were very prompt in refunding me the price. The two dresses that I order was PERFECT. Not a problem at all. My only suggestion when ordering online is take more time in finding the fabric for every dress, every shirt.
Products used:
Socks, garden tree solar windchimes, shirts
Date of experience: May 17, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Clothing was very poor quality. Didn't look at all like advertised. Every item I got I hated. I ordered jackets a purse and multiple outfits for my childern and all of it was ugly and very thin. The colors were dull as well.
Date of experience: December 29, 2023
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Darlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team