- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
Share Review on:
Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
So I ordered a bunch of things from Temu and I was so excited to finally get my package.
When I opened it I was so absolutely disappointed it was nothing I ordered!
Im not sure if it's the actual company because I never had issues before or my actual package was replaced and stolen but I'm very livid and disappointed. I've sent a message to customer service and they are replacing it. Im hoping I will be receiving the actual product if not then my shopping days are over for Temu. I hope that the courier they used are trustworthy a part of me feels like maybe they steal and tamper with the product. So I posted what I should have received instead I got some slippers that I absolutely did not order! Photos attached.
Tip for consumers:
I’m hoping that courier (Uni Uni) they used can be trusted and not stealing and tampering with the packages.
Products used:
So far the last 2 packages I ordered was good got everything. Just very disappointed with the last one that I didn’t received.
Date of experience: September 3, 2023
I tried out about $58 on four items. All bad quality products. I decided to return for refund on two items. And they said they only receive one item and refund me the low price item one. I would not recommend to shop there.
Date of experience: May 26, 2023
Hello kim, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
So I type in a specific thing and it doesn't show the right options, I type in 20lbs weighted blanket and I'm getting 3 or 5 lbs ones. I then type in for adults well I didn't know that adults can weight 30-50 lbs cause weighted blankets are divided by 10. Do you just not know what adults means or something? 15lbs and above is the average for adult weighted blankets. But work on your god damn app search
Tip for consumers:
You don't need order numbers to review
Date of experience: January 4, 2024
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Our team will be happy to assist you further. Best wishes, Temu Team
I have placed an order 21st of April 2023. They give me a tracking number. After that when I try to track it canada post just tells me "the shipping label created by online." That means Temu just created a shipping label, nothing else! The app shows miss information about the shipping process. The app shows that the order has been cleared custom, in transit ( in Toronto). I got in touch with Canada post and they said they didn't receive any mails or packages from the sender. They have only an online shipping label. Guys stop using this app anymore stay away to be scammed.
Date of experience: May 3, 2023
Hello Omer, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com. We'll try our best to help find a resolution for you asap. Best wishes, Temu Team
I bought this just to try it out since it was so inexpensive. Something amazing resulted though - - I had recently developed impact arthritis from years of karate makiwara fist training; it had reached a point of constant severe pain. I started using this in conjunction with a grip squeezer, for the opposite muscles/tendons. Surprisingly, my pain was reduced and abated for a while, so I started using them regularly. My hands have now reached a point where there is no longer constant pain. Anytime I feel a pain attack coming, I do a few high rep sets of alternating with this and the gripper, and the pain goes away! I don't know the medical reason, but I am SO happy to have found a DRUG FREE method of relieving the pain. Please try it if you suffer from arthritic pain; it might work for you too, and it's so cheap that you have nothing to lose. HIGHLY RECOMMENDED! *I bought this level (6.6. Lbs.) and one higher, but only use this for the pain relief method.
Tip for consumers:
I'm not claiming that this will cure everyone's arthritis, but it did alleviate mine and I hope it will help at least some people that may have this same affliction. Please remember to buy a grip squeezer to use with it, if you decide to try it.
Products used:
Grip Strength Trainer
Date of experience: December 13, 2022
Hello Gregory, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Both, one remote control for Logitech home cinema and one pair of Bluetooth earbuds in perfect condition for only 15,46 euros the earbuds have a good sound not the very best but for this price...no comments!
Products used:
Earbuds,remote control
Date of experience: December 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I would have been better off running 400 miles and back and i would have gotten the package quicker. I will never order from here again. Not worth my time and then they keep sending you messages telling u ur package is coming and it has not moved. Dont bother. I will find it on Amazon.
Tip for consumers:
It should not take weeks to ship a small item. They are doing something terribly wrong as a company. DO NOT ORDER FROM TEMU
Products used:
None yet cause i still have not received them hahahah
Date of experience: May 16, 2023
Hello Anna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
Awful! I've ordered 3 items on promotion and paid around £16. In 5 minutes I changed my mind just because I thought the delivery time wouldn't suit me.
They've charged me this amount of money and never seen them in my bank account. They stated that this transaction couldn't even be seen in my account. I still can see a GAP. Just awful, stole my money and now pretending that this is not their fault.
Please keep a close eye on them and I would highly recommend not to use their services!
Date of experience: July 4, 2023
Hello Alex, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Bought a wreath and shirt from this site. After ordering site all of a sudden with Chinese characters. Wreath cheap but expected to be. Shirt polyester old lady type shirt, will donate. Very shortly after order had fraudulent charges on my debit. Was afraid of that after seeing the Chinese characters.
Date of experience: March 15, 2023
Hello Michelle, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Rachel
I have placed many orders. You can't compare this company to Amazon (I've been an Amazon customer for years.) Temu's products come from China. The delivery time of course is longer.You get what you pay for. I am pleased with the products I've received. I had to do a little research about the UPS carrier. It is UPS innovations. I live in the mountains and only UPS, traditional and FedEx deliver to my front door. USPS deliveries go to my PO Box. Shopping with Temu is a fun inexpensive shopping experience.
Products used:
All products were used by myself or as gifts.
Date of experience: April 1, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I was never really big on online shopping but my husband started talking about this app that he found from someone at work. He showed me all of the different things that he bought on it like his headphones and bicycle helmet and it was kind of hard to resist when Temu had so many products and categories. But everytime he sees me with a package, he constantly brings up how he was the one who told me about it.
Tip for consumers:
My only wish they can ship FASTER but its a TRADEOFF for the price
Products used:
helmet, black heels, kids toys, my kids xmas outfit
Date of experience: January 25, 2023
Hello Sam, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Stopped shopping at Amazon since I met Temu. They sell high quality items at super low price. I am very particuar about my purchases. I don't necessarily pick the lowest priced items and pay little extra for higher quality items and they are still super cheap. I mostly buy lots of household items, closet organizers, fashion belts, too many auto sun shades, paper soaps and etc,. Super happy with my purchases.
Date of experience: August 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have placed 4 orders with Temu, and have been very pleased. My only problem is with clothing. I had to return because of sizing, not quality! I loved the material, very disappointed they didn't fit.
Date of experience: July 11, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is my first orfer. I was hesitate to place an order of sporting shoe that arrived today. The quality is superb! I love it. The shipping arrived one day before it's original estimate. And it provides tracking details. Very happy!
Date of experience: March 4, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I'm a monthly buyer and have always been satisfied with the products.As for the games and coupons I wasted a lot of time and I just will not participate in it anymore.The prices are satisfactory enough
Date of experience: October 7, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My order arrived.The clothes were cheaply made, the material was cheap and nothing like the pictures as advertised. I am US Medium but nothing fit. Too small. Wrong colors were sent. The sneakers were like slippers. Material was very thin. I am extremely angry because this is my second return and I got to pay $7.99 for shipping.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 9, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm new to Temu but I'm already so impressed with all the things they do for their customers. Like free shipping with no minimum spend is already so surreal but the fact that they have a 90 day free return policy AND give you credit for late delivery? Other online shopping places could NEVER. Temu's also the first place I've seen that actually broadcasts their efforts to not contribute to global warming which is always a huge plus for me
Tip for consumers:
claim and use free discount vouchers
Products used:
table
Date of experience: March 29, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA.
My family has been complaining about how unreliable the wifi in our home is because of how its stronger in some areas but weaker in others. Finally deciding to do something about it, I decided to get an extender as recommended by a friend of mine and it's done wonders for our internet connection, especially for the low price it was selling at. I've already told a few friends about this one that I found on Temu. They were understandably very skeptical about it at first but I think I changed their minds when I showed them that it's a legit brand (gatekeeping tho cause too many people might get the same idea SRY)
Tip for consumers:
use voucher discounts!
Products used:
wifi extender
Date of experience: March 29, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Be very careful when purchasing here. Every order I have made there is a delivery issue where they say the deliver but I did receive. I have called several times complaining and all Temu does is send me o call Straight ship courrier service. When I do nothing gets done.
Temu doesn't help by contacting the courrier service directly they say there is nothing further they can do and continue to send me back to shipping.
They are unable to provide proof of delivery as well.
Please help yourself by avoiding this site
Tip for consumers:
Temu needs to use a reliable courier service
Date of experience: November 25, 2023
Hello Les, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have had to return many of my grandchildren's orders because they are too small. Not sure why regular sizing is not used. A 5 year old little girl is usually a 7 regular- using ages does not work. You could have a little petite 5 year old or a little chubby one. This makes it very difficult.
Date of experience: May 6, 2023
Hello Cheryl, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I'm a first-time customer and at first i was very skeptical, because i see other sites i thought was ok, but - turned out bad for me like example wish.com...that particular shopping site i don't like anymore and has lots of bad reviews. However, i was willing to try temu.com after excellent. Reviews by the press in the United States of America and other countries like Canada i logged on and really fell in love with what i saw and the prices of items like clothing, electronics and home goods. The things were great quality and fit to American sizing for clothing., and for electronics it was state of the art quality and craftmanship!and also, the shipping was easy from China to USA. After placing orders, it was a really easy and speedy process to my doorstep. I think I'm 100% satisfied overall. I will be shopping at this site for a very long time to come and highly recommend it to everyone and teens {with their parents' permission} thanks. Very much[temu.com]...my name is Julian.
Tip for consumers:
it would be nice to let you know for any reterns its an easy 8 step process thats easy to perform.
Products used:
kid's shoes, electronics, household goods undergarments, toys, men's big and tall clothing, computer accessories, womans dresses, kids clothing.
Date of experience: March 3, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu products are not worth the price. Bought some thermal curtains they had plastic on the back instead of foam. Said I was saving $270. I don't think so. Bought some under door drafts they were cheaply made. I'm done.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2024
Hello Janet, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Online shopping has never really been my thing just bc its so easy to get overwhelmed and lost but I haven't had that problem with temu so far and i like it! The website has a pretty good selection of products but they make it so easy to browse thru everything without it being stressful. Also, temu is reliable and legitimate and i havent had any bad experience with it so far.
Tip for consumers:
Works great
Products used:
Mop
Date of experience: May 10, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I thought this was too good to be true because of the product pricing.
I found that yhe products are pretty good quality and the price is amazing. So far everything I ordered has been in good condition, it takes a little bit ·longer to get the porridge product.
I am pleasantly surprised at the prices and quality of product!
Products used:
Kitchen accessories, beauty products and apparel.
Date of experience: April 19, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Warning make sure you are check the price at the end carefully otherwise they ll over charge you. Do not order a lot from them at once or they ll get confused and send you random items that happened to me I returned some they did not pay me back for the wrong item. I recently ordered 5 things they sent 3 of the same thing.when I checked the pay I noticed they charged me for 3 while they QTY for that item is one. My total said 5 items total so i received 8.I did not think they sent me extra I went and did the math that when I saw the charge me for 3 already while I order 1.Horrible place I am gonna stop buying they got me once and again. My first order was 26 boy it was a mess some ok some just garbage. So I decide to order little they still messed up
Date of experience: April 2, 2023
Hello Sandie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). What you have shared is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team