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I started out buying the cheapest stuff like car accessories, kitchen utensils, and gadgets. After seeing how surprisingly good quality the items were I moved on to baby clothes and even shoes. So far a few things have been cheaply made (you get what you pay for sometimes) but for the most part I'm super impressed with the quality of Temu's products! It also arrives in a week or so.
Tip for consumers:
Read reviews on individual products. The sizes run different sometimes.
Products used:
Car accessories, kitchen utensils, baby clothes and slippers, women’s clothes and shoes etc.
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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
CHEAP PRODUCTS, BETTER QUALITY AT DOLLAR TREE! BAD BUSINESS PRACTICES
HORRIBLE CUSTOMER SERVICE
SLOW AND DELAYED SHIPPING
BULL$#*! PROMOS THAT DO NOT PAY OFF
Shopping through TEMU is like spinning a Roulette wheel. I have made about 10 purchases in the last 6 months. One purchase arrived a month late, another item I bought did not arrived and when I checked, it showed it had not shipped so I contacted the seller and was told the item was no longer available. Three times I purchased items only to find out shipping would be delayed by several weeks. Today I received a package that was to contain 35 panels of decorative garden fence however it only contained 10 panels. The seller showed item was no longer available so I have to repackage and bring item to delivery company to return then wait for refund while once again shopping around for item. Of purchases that have arrived on time and as advertised quality has been mixed. I'm done with TEMU and would not recommend.
Tip for consumers:
TEMU wants pictures of the item you are wanting to return and tries to get you to take a store credit instead of a refund to your payment source.
Products used:
Mostly gardening items and shirts.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased a small blender for smoothie after a week it doesnt work but i purchased other items anf are very satisfied with them
Products used:
Small blender
Hello Rosemary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought 3 pair of sandals to try the quality and I must say it's garbage, you can't put them on twice because the upper synthetic material is so thin, it's almost see thru and they don't weight nothing, materials are so light you could be surpised it's not invisible.
I also bought a casual dress and it didn't fit me, the material was so bad quality!
The thing I'd like someone to explain to me is just where these amazing reviews on their page come from, should be like Shein that you give a bad review and it doesn't appear on their site.
50 dollars gone to the garbage...Lesson learned.
Only good thing was I didn't have to pay shipping because I'd die if I had to do it
Update: for you to return a product, you need to pay for them, so, sending an item from the Dominican Republic to China would be ilogic; they give you a refund option but it was only for 1/4 of the order and they don't show bad reviews on their products, be aware!
Hello Paola, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. At Temu, we understand the important role authentic reviews play in the e-commerce buying process. We ensure that all feedback comes exclusively from verified purchasers to guarantee authenticity. False reviews are counterproductive to our goal of building long-term trust and credibility. We recognize the importance of authenticity in customer reviews and ratings as a key feedback mechanism and that genuine customer experiences are fundamental to the integrity of our platform. Should you encounter any suspicious reviews, please click "report" on the item reviews page. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
اشتريت طلبيتان من تيمو في نفس اليوم وكان موعد التسليم المقرر لهم في يوم واحد لللاسف جاء عامل التوصيل بطلبية واحدة زانا سالته عن الطلبية الثانية قال ممكن مع زميل غيري والي الان لم استلم الطلبية الثانية زلللاسف مسجلة عند تيمو انها تم تسليمها وانا فعلا لم استلمها
Tip for consumers:
delivery is very bad peopel
Products used:
for women
Hello ABDELLATIF, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I supposedly recently received two orders from Temu. I only received one and requested a refund for the missing order from Temu.
They asked me to look all over for the missing order, but it still was not found. I told them the shipping service they used loses orders all the time (they have the lowest online rating possible). I showed them how both orders had the same photo of one Temu order in the same position. Just when I thought things were resolved, they suggested I look inside the package for both orders together.
This would be 11 items, and they wouldn't all fit. They suggested this twice.
I even reached out to Temu and PDD leadership about this out of frustration. My family is a good customer of theirs, and we have recommended Temu to countless others, both online and offline.
I was told several times by Temu they would resolve my situation via their escalation team within 24 hours and they do not. I keep getting what looks like an AI response which doesn't resolve my situation. I just got Thank you for reaching out to the Temu Customer Service Team. We're pleased to be able to connect with you. It's always a pleasure to serve you, and we're grateful for the opportunity to meet your needs.
We understand your concern and apologize for any inconvenience caused. After conducting a thorough investigation, we have confirmed that the package was delivered to the correct address. Unfortunately, we are unable to provide a reshipment or refund for your order.
We kindly suggest that you check your mailbox, around your house, and any other possible locations where the package may have been delivered. Sometimes packages can be left in unexpected places.
Hello Mark, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
My order status said delivered but no package to be found. After contacting costumer service, they claim it is delivered and not their problem anymore. I have never gotten the package. They don't help me at all.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jessica, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, so we can help resolve your issue. Best wishes, Temu team
I have placed close to 75 orders with Temu. I has few problems and the past 6 orders have been nightmare with shipping. I have liked the company and their 1st line of Customer Service tries to be helpful and if the problem is escalated nothing happens no way to influence the shipping issues. I have NOT had problems with most products and the couple I have no issues with refunds. I placed two orders. You can not pay for expedite shipping with electronics in States so that order was the 2nd order I placed. (Interestingly enough the 2nd order has already shipped.) I chose expedite shipping since I have had issues recently ( things like 6 days being handed over after clearing customs, 6 days to pack order, missed Father's day gift though due no later than 13th showed up 20th of June) I paid 12.90 US for it to arrive between 2nd and 8th of July. Reported to them on 29th of June that it was still being packed ( virtual agent who escalated it. A useless thing in my experience) and phoned today to let them know status has not changed. The order is still being gathered. He explained that some items were out of stock now and they were holding the order. I requested they just cancel those items out of stock and just ship. Nope they can't do that. 🙅 The offer of 13.00 would be given if it doesn't arrive by 8th. Darn straight it will that is just a refund of my expedited shipping. I live in rural Maine so it won't be here even of it is shipped out today, which isn't happening. The Customer Service people on front line offered me a 5.00 credit. Which after spending so much time on my last few orders I won't be using. I will maybe try in a few months and right now I am done with this. Hopefully they will get it back together..
Tip for consumers:
Customer Service first response people are great AND they are powerless to influence outcome. Once escalated it is useless
Products used:
Many different
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Tout c'est toujours bien passé sauf quand je commande le 14 juin 2024 et que nous sommes le 17 juillet 2024. Pas de livraison, pas d'information, j'attends toujours alors que la commande est payée depuis plus d'un mois.
Impossible de joindre quelqu'un! On est dans le flou, l'attente sans fin!
Bonjour, nous vous remercions d'avoir choisi Temu pour vos achats, et nous sommes désolés que vous rencontriez des difficultés avec vos commandes récentes. Temu est une entreprise d’e-commerce qui met en relation les consommateurs avec un réseau de partenaires commerciaux, de fabricants et de marques, avec pour mission de leur donner les moyens de vivre leur vie au mieux. Nous travaillons en collaboration avec des partenaires logistiques fiables pour garantir une livraison efficace de vos commandes. La plupart des colis arrivent entre 5 et 14 jours ouvrés. Vous pouvez suivre l'état de votre expédition et consulter la date prévue de livraison directement dans l'application Temu ou sur Temu.com. Si l'état de suivi n'est pas mis à jour pendant 15 jours, vous pouvez demander un remboursement intégral et conserver vos articles lorsqu'ils arriveront. Si votre commande arrive après la date de livraison estimée, vous recevrez des Temu crédits en signe d'appréciation pour votre patience. Enfin, si vos articles n'arrivent pas, arrivent endommagés ou ne correspondent pas à la description ou aux photos, vous bénéficierez d'un remboursement intégral dans le cadre du programme de Protection des Achats de Temu (https://www.temu.com/temu-purchase-protection.html). La satisfaction de nos clients est d'une importance capitale, et nous travaillons constamment à améliorer la qualité de notre service. Si cela ne vous dérange pas de nous envoyer votre numéro de commande, veuillez nous envoyer un message via le chat en direct de Temu.com ou de l'application Temu, afin que nous puissions vous aider à localiser vos colis et résoudre ce problème dans les plus brefs délais. Meilleurs vœux, l'équipe Temu
Temu refuses to provide refund for defective products!
I ordered a number of items, one of which was defective. I took photos of the defective item that cost $2, fully expecting an immediate acceptance of my refund request. No. After two hours of chat time Temu still refused to issue a refund without me returning the product, which would have required me to walk an hour away to a shipper. Again, for a $2 defective product. Please shop at AliExpress. They are reliable, trustworthy and professional.
Tip for consumers:
I spent hours trying to secure a refund but was refused by Temu. I immediately deleted the app and will never consider using Temu again.
Products used:
The product I ordered was defective, and was an apple core cutter.
Hello Gary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
A bit of an unreal situation. 1 week of chats with customer service to warn them that the delivery couldn t reach me in time because I was moving abroad for good. So they decided to wait for the delivery to go forward anyways and process the refund once back in their warehouse...and you know what happened? 🤣🤣🤣🤣 the package was apparently delivered to a Ghost so they don t process a refund now. 🤣🤣🤣🤣🤣
At least I did not have to pay the ticket for this show which is making my days! 🤣🤣🤣.
Thus is ridiculous.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Once Temu have your money and deliver your parcel, FORGET about returning anything - you are told that the courier Buffalo will contact you to collect your parcel - this does.NOT happen - you cannot get through to Buffalo or.to Temu and you are asked.to PAY TO RECEIVE CUSTOMER SERVICE FROM TEMU! Shocking service - they pretend to.be service orientated and helpful - Temu is.not.helpful - only when you are buying and paying - after sales / returns not important ro Temu
Products used:
3 tops out of 50
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was a great 5 star fan of this company until yesterday when, out of nowhere, they whacked $65 minimum purchase on my orders. I contacted customer service and got "standard spiel" reply; to do with shipping and being green. Trying to justify their decision and since when has China started being green! Had read reviews where people said they couldn't chat, all they got was spiel. I've now experienced it. First time in 12 months.
There was no chatting, no looking at my purchase history, nothing but poorly worded, grammatically incorrect spiel. Wow if you were angry before you contacted them...
I pointed out my scenario on chat; Temu doesn't give much choice when, 'only xx left in stock'; 'this item is xx people's cart' etc pop up. I either place a quick order, or miss out. I then go back to shopping and place an order either same day or next.
Temu, you need to listen to your customers. Yesterday was such a poor experience with customer service. You need to review your policy, $65 is ridiculous, or expect your customers to go elsewhere. Once all my orders have arrived and my returns credited, if there is no policy change I will walk.
Tip for consumers:
Drop minimum purchase amount. $65 is too expensive for people. It's also too much if you're purchasing $2-$5 items.
Products used:
I purchased a whole range of items from baby wear to walking stick.
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
They are liars, I have physical proof of then lying. They say they delivered my items to a neighbour when there supposed to deliver to my address. So I made a ticket and then they said they delivered to my address. We'll I have a ring door bell camera to prove that you didn't. I have knocked on numerous doors and they haven't received my package. They are liars and they make a ticket and just tell lies. Do not buy from this company or you will sit here writing a review on how they have robbed you also. Total scam. Worst is you even have proof but they just don't care that's a bad company. Once they say neighbour house then they delivered my address. I have a ring door bell 🔔 so can prove your lying. How they can treat people like this
Hello Alexander, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
My wife and I order from Temu and never get all parts. They sent Me a water hose and sprinker which i oreder a tripod sprinkler, wel to my suprise they sent me th tripod sprinkler with 2 spikes I need 3 can.t use it either because of the fittings. I am quieting going back to Amazon. Order number PO**************378 and its wronr sprimnkler head.
Tip for consumers:
No
Products used:
n/a
Hello Robert, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed my first order. Half of the order was returned due to quality issues or misleading product descriptions.
The return process is cumbersome as you must take video or photos everything and provide multiple reasons. My packaged for my order arrived in two packages but I was only given a return shipping label for one package. Temu gives you an option of your refund to be a Temu Credit or refunded to your credit card I choose my credit card but got a Temu credit anyway. Customer service wouldn't help. Had to escalate to another department. Then one must wait for an email. That's my first order experience. NO THANKS TEMU! There's zero results from customer service on getting my actual refund instead of a credit.
Tip for consumers:
You’ll get Temu Credit instead of an actual refund
Good luck getting customer service
Quality is poor
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details through Temu.com or Temu app live chat so we can help you right away. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Temu team
Never AGAIN! Items was never delivery by the date, still waiting for. NEVER use this company. Love my Amazon Prime! BAD BAD BAD fake company
Tip for consumers:
Never was delivery
Products used:
$#*!s
Hello Ricardo, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I give Temu 💯 for their products and delivery and prices, but there so called free gifts by playing fishland and farmland is loser,i am yet to get any gifts despite spending hundreds of dollars and continually playing their Games and referring friends etc,very disappointing,i am actually going to write them and complain
Tip for consumers:
There only problem is there free gifts and Games
Products used:
Home eare,make Up, shoe's, clothing, art's and crafts
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
They send you items that you didn't order. Then, when you contact them and tell them, they respond with, "According to our warehouse, they have shipped the correct items, and this issue is now closed." So you are essentially out of luck.
Then they harass you for your phone number only to sell it. I used a free number for them because I didn't trust them. I never received spam calls until 5 hours after Temu got this number, and now I get calls all the time.
Hello, thank you for your feedback and we are sorry that you are experiencing difficulties with your orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can investigate this matter for you. Best wishes, Temu team
From November of 2022 to Dec of 2023 I have bought 21 men's tops(great prices). Out of the 21 I have only kept 4 and threw the rest away. The rest either had a horrible fit, lose in places I didn't even know a top could be lose at, or felt like I was putting fiberglass on. Electronics, I don't know how much I have bought but none of it worked or didn't work right, trashed. I have bought sweat pants that I have kept, a little long but doable. In all, I've only kept about 20% of what I have ordered. Not worth the savings because you're not really saving, just wasting money. I won't buy from them again.
Tip for consumers:
This was my experience.
Products used:
4 of 41 tops. Sweatpants. Gloves.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Tip for consumers:
I appreciate Temu ! Just delivery company is not ok
Products used:
All
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
A great shopping experience. Learn to find the bargains,some are a good buy, some are rubbish but this site is good on refunds & returns with credit quickly organised. Out of the many items I have bought, disappointments are easily addressed with Temu's policy of customer satisfaction.
Products used:
Kitchenware, car cover, storage shelves
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had a situation recently that required customer support from TEMU. In addition to keeping me waiting for long periods of time, they offered no solution and no empathy or assistance of any kind. I was transferred to a supposedly escalate my concerns but the 2nd employee only gave me token cut/paste refusals and even tried to disconnect me. I had to request to "continue the chat." I have no recourse other than to lose my money because they will not honor their return policy.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Pathetic 3rd class products.
Really pathetic service as well.
Have been requesting and following up with them for last 1 week for shipping by 11th day max while the order was submitted like 2 weeks ago.
Spoke to customer care they say talk to UPS and UPS says they don't have the package yet. I did this exercise for like 3 times and all the time same response. They dont even help to cancel the order...
Very pathetic on understanding on customer's urgent even if you want to pay extra for early shipment.
No such way to expedite the request
Tip for consumers:
no understanding for customer urgent and feelings
Products used:
multiple
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They are scammers, I didn't receive my product and Temu said it's delivered. If it's true then pls send me the picture of delivery with my house number. I wasted all my money by buying from them. Don't buy from Temu, there's no one to resolve your issues, disgusting customer service.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team