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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Maybe the stuff is good, I really wouldn't know as I haven't gotten any of it. It's been just under a month, half the stuff was " high demand" and cancelled on me after two weeks and it's been showing as. "shipped" for a week now but it hasn't been at all. The label was created, nothing more. If you can get the stuff actually delivered the cheap products are probably a good deal :(
Products used:
None since they haven't been shipped yet
Date of experience: April 5, 2023
The app has very good products so far. But I saw a pair of nice shorts available in 8 colors. I order one. Was very good quality and fit. So I decided to order two more for the gym and they told me I'm allowed just to buy one. I was in shock if you want to make profits you want to sell the more you can. Call customer service and they say sorry but you can buy only one.
Tip for consumers:
A business in USA are for sale items not to restricted the purchase of them.
Products used:
Shorts
Date of experience: May 15, 2023
Hello Edgardo, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that for the inconvenience. For certain popular items, given their limited stock cannot meet the overwhelming demand, we might limit the quantity each buyer can purchase, to ensure fairness and allow more customers to enjoy these items. We appreciate your understanding. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
My girlfriends bday was coming up and she's been wanting a face roller to help with irritated skin. I saw a lot of comments online that said Temu has them and so I tried it out and WOW it arrived really early! I was able to give it to her days before her bday, and she's super happy with it. No problems at all with shipping or anything and anxious me could track the package too at any time!
Products used:
face rollers
Date of experience: March 29, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
They, will not send you your coupons as needed. They are no good in that department, I have ordered many pieces,and received no coupons. So I need to get better with that. Better yet! Send coupon out to clients that order on the daily bases. Thanks for listening
Date of experience: January 23, 2023
Hi Diane, thank you for reaching out and we are sorry that you are encountering difficulties with your coupons. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. There may be details in the promo terms and conditions that are missed in your current order. Please get in touch with our Temu Customer Service at help@temu.com so that we can help assist you right away. Best wishes, Coco
Bad reviews are either from people who complain about shipping or the items received. Both of these can be avoided if you actually take time to read. It's like EBay, you have to see the sellers reviews to see if an item is worth it. So far I've received nothing but good items! Shipping is a little longer but it's fine. You just have to know how to read.
Products used:
Knitting supplies
Date of experience: June 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have purchased a lot of stuff from Temu, but they took advantage of me I didn't get all of the orders. And the items I received were like toys or very poor quality so I returned most of the items but they didn't give me the full amount of the refunds. I tried to talk to the customer service but they were so rude every time and didn't resolve my problem yet since it's been 3 months. I highly suggest not buying any items from Temu otherwise you gonna lose your money and time.
Tip for consumers:
Don’t buy anything from Temu
Don’t waste your time and money
Products used:
Almost every thing
Date of experience: May 11, 2023
Hello Jennifer, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Shipping takes so long and when you inquire all the customer service agents say the same thing. Nothing is done and items are low quality. Most of the items that I bought are either broken or are garbage. I'm just waiting for my last orders to arrive and I'm deleting the TEMU app. I'm never ordering from them again. TEMU SUCKS! Please do not support TEMU and spend your hard earned money somewhere else. If I can rate them 0 out of 5 I would have put -0, that's how bad they are!
Date of experience: February 17, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered some things for my 11 year old daughter, one of those items being a roll of stickers, once my daughter got to the bottom of the roll after unraveling them to give some to her brothers and stick on every person and surface in our house, she realized very quickly after getting to the bottom that one of the stickers was covered in blood someone else's blood none of ours! I still have the sticker in a little bag and have pics of it!
It's disgusting! What are they trying to do? I'm livid
One star given cause zero wasn't an option
Date of experience: November 22, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
If you're trying to get high end clothes, a bag that can pass of for Chanel or the best vacuum cleaner ever and you're unhappy that a $10 handbag is not the same quality as a $1,000 handbag then you need to be realistic about your expectations. However if you're looking for simple and helpful items, comfy nightshirts (omg they have the best and cutest sleepwear ever!), handy everyday items, pet items and simple electronics there's no better place than Temu. I have the Temu and Amazon app side by side for comparison and the same items are 30% cheaper on Temu and a lot of the time they're the same item. Also their return policy is AMAZING. The only downside is you have to wait a week or two but if you don't need the item immediately, why not shop till you drop and feel like you actually have money to burn when doing it?
Tip for consumers:
Have patience! Also don't expect amazing quality items for $1. These are mostly good usable items for a very reasonable price and sometimes you make amazing finds!
Products used:
Socks, shirts, nightshirts, pet items, household items.
Date of experience: July 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I couldn't stop myself from buying this dress and I'm so happy that I did! The quality is really great for its price and it fits really well because the measurements were accurate. I bought this for a hols celebration with my friends because we have a theme and i don't want to burn my pocket just for this hols events and not only did it arrive earlier than I expected, but I was able to pay using my PayPal so everything was super fast and convenient! I'm really happy with my purchase! Now I know where to go whenever I want to buy nice clothes at an affordable price.
Tip for consumers:
Don't be lazy! Check on the measurement, different seller will prob have different measurement, was wary about buying online clothes so i was really careful on measuring them
Products used:
Red dress
Date of experience: February 1, 2023
Hello Cecile, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I ordered from Temu last month just to get an idea of what to expect. Nothing over $10 and stuff I could use if I liked it and throw away what I don't. They were fine. All cheap made junk, but... cheap price too. But then I did a silly thing and bought a few more things. A couple over $20 and the rest under $10. All of it was absolute s***. Again. It's not worth returning. One was a string of lights for our patio. The photo on their app showed nice round lights about the size of a golf ball. When I got them, they were the size of a dime. A pair of shorts for $8 were so badly made that they went down to halfway down my calf. They also would probably fall apart the first time you washed them. Just skip it. They are not worth it.
Tip for consumers:
No.
Products used:
None
Date of experience: August 29, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is one hell of a web site.the clothes I have bought has been of great quality and the delivery system you couldn't beat it with a stick.you know what from this point on I can't see myself shopping any place else for clothes and I am not that easy to please when it comes to clothes.this is one website that has their s*** together.
Tip for consumers:
love me some........TEMU.............
Products used:
all
Date of experience: May 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Yes it is cheap. Get what you pay for. Then they do the "5free" joke. Have to send so many invites. Starts off great then get to a dollar and it takes 500 ppl if temu lets the link go through. Literally sitting at 5 cents for my 5 free items that they wont let go through.
Products used:
Clothes
Date of experience: September 13, 2023
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We would be happy to further assist. Best wishes, Temu team
I bought 1 pair of shoes and 3 pairs of zip up compression socks. ALL have strong chemical odor even after being outside for 3-days. The prices were really great and the shoes were cute but the odor is so bad I don't dare bring them inside with humans or pets.
Products used:
None
Date of experience: March 15, 2023
Hello Kate, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Saw the ads on Temu and went on to buy some items i need, safe to say this is my new favorite,my only downside is just shipping takes a while, they are hella cheap for some items, not All though i must say, so do your comparison, havent tried to refund any items yet
Tip for consumers:
Look out not everything is cheaper but most things are
Date of experience: February 27, 2023
Hello Keith, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I had a very very bad experience with Temu Spain. They couldn't fix the problem. Just apologize. And apologize doesn't really help.
At the end the refund money. And the amount was less.
Terrible service. Never ever order anything again.
Products used:
Nothing
Date of experience: March 14, 2024
Hello Tatiana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I recently made my first TEMU purchase order and was satisfied that all 7 items arrived quickly. They were exactly as described. I ordered some tile stickers (vinyl) for by bathroom and they were very nice quality. They look great! I'm very happy so far with TEMU in general, and I will be placing another order soon.
Date of experience: April 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
The say if you do this and do that you'll get extra gifts more discount.It Completely Fake don't waste your time promoting this company because they lie. Don't use your real credit card because they'll hack and steal all your money. Use paypal or afterpay or a prepaid credit card. All this crap they on thier site is on amazon too and amazon backs thier products. ALL the influencers that promote them get free mech so they lie too. SCAMMERS
Products used:
Hair bands I returned everything else
Date of experience: October 8, 2023
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
The order and shipment was excellent, items arrived on time, the products are good quality and the prices very reasonable. I highly recommend TEMU, they keep in touch through texts or email about the tracking number.
Tip for consumers:
I highly recommend them, they are honest and love doing business with them.
Products used:
Dog harness, dolls, solar light
Date of experience: February 19, 2023
Hello Krystyna, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
This place is HORRIBLE please do not buy from them. Not only is their stuff super cheaply made they are thieves! I attempted to return some stuff and I thought it had gone well even received a refund….until I got charged for two of these items because "they were not accepted" so they decided two of the items I returned weren't worthy but yet still kept it. I tried reaching out too customer service 3 TIMES! And till this day I have yet to receive my money back! So please save yourself this hassle.
Date of experience: July 28, 2023
Hello Flor, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I have ordered MANY times from Temu. Some items are identical to ones offered by Amazon for a fraction of the price. Temu is now my go to before I venture anywhere else. They ship quickly. The communicate and the products are as described!
Tip for consumers:
Compare to amazon!
Products used:
Everything! One thing didn't work and pants were too short...they sent a refund right away!
Date of experience: December 27, 2022
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I have an order that was supposedly shipped and in the custody of LSO. They have had my package for 3 weeks and still not delivered. I tried to contact LSO and Temu, both unsuccessful. If you order from Temu, hope you don't have any issues, you will probably regret buying from them. I do.
Products used:
None
Date of experience: May 6, 2023
Hello Ronnie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I had stumbled across Temu and decided to check it out. I researched and read reviews to make sure I was getting quality at a low price. They are completely on the up & up. Returns are no problem. They have everything you can think of and men's, kids & pet items. It's so easy to shop there & there is so much. Whatever you put in your cart stays in your cart for however long you keep it there. I have bought clothes shoes makeup etccc.at extremely low unbelievable prices.
If something is out of stock you can press 'notify me' and they will put it in your cart. It will also say 'see similar' press the button and it takes you to clothes like the one not in stock. It doesn't take long. Temu will add 5.00 credit to your acct if they are one day over the shipping date.
The clothes are from very popular stores.
Now get shopping
Temu's headquarters in Boston MA
They get shipping from China and USA
They will add 5.00
Tip for consumers:
It's unbelievable how low the prices are and how high quality the clothes etc
.are. Everything is NEW.
If you are not sure about something you have the option of keeping it in your cart.
There are bras that I bought so pretty at 3.48 each. The makeup and Skin products are fabulous.
You can get lots of awesome items & excellent quality. I even bought Bunny Flag and quality. I bought lots of lipsticks & they were fabulous matte lipsticks. Enjoy! treat
Products used:
All of them except for shirt that ran big
I have proof of purchase. I will add it just give me 2 minutes to get to my email.
Date of experience: March 25, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I received dollar store absolute garbage for $30. You get what you pay for. No joke though, go to the dollar tree. Temu must be the TJ max for the dollar store. The products, thank God were
Purchased as Christmas gag gifts. Since they were a joke….They arrived after only 5 weeks…. Total waste of $30
Products used:
Threw them away
Date of experience: December 8, 2023
Hello Nick, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is the only site that doesn't make me feel like Im online shopping mostly because of their free shipping and carbon emission reduction initiative. Online shopping has always been smth that made me feel guilty bc of how it aids climate change and how im spending more money just for shipping but Temu removes those completely and i really appreciate it esp bc there are sm things that you can only really buy online :)
Products used:
women dress
Date of experience: March 13, 2023
Hello John, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Shelly, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.