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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have had close to two dozen orders received (over 100 items) from Temu here in Alberta Canada by way of Canada Post. I have personally been impressed and very satisfied with the results. Although most packages have been received in plastic envelopes, I have not received any items with any damages at all. All the orders have arrived as I have ordered them. One order came late arriving after their delivery date range and I received a $5 credit which I applied on my next order. I don't know why they are getting such a low rating, as I have been completely satisfied.
Tip for consumers:
It takes a bit of time to get delivered, but it does come from China and has to clear customs. I am quite satisfied with the service, especially since I am saving a lot of money.
Products used:
I have purchased clothing, jewelry, puzzles, games, automotive products, kitchen items etc. (over 100 items in the past 6 months)
Date of experience: January 20, 2024
Everything I have bought from this company is very cheap quality garbage and doesn't even fit I bought 3 shirts from them and the buttons were even on the wrong side and the 4 leather belts I received were supposed the be real leather but are not and they are very thin and were measured wrong which made the 8 inches shorter then they should have been. I also have heard that it is almost impossible to return things and get a refund and it takes forever to get the refund if they agree to send you one and all their product pictures on their site are photoshopped to look much better than they really are. Delivery is also very long because even though the tracking says it's being shipped somewhere in the U.S. it's not it's being shipped from China. It took me a while to learn my lesson but I have and will never order from any of these Chinese internet companies again I'd rather pay more and get quality products sold here in My USA.
Products used:
Shirts and belts
Date of experience: September 27, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Worst customer service ever! I was playing their Fishland game, and keep missing my fish food points. I even placed order to get fish food. I contacted their customer service, after 12 hours of chatting they still keep saying sorry but no help. They said I can't even cancel my order. Also in my previous order, all the sizes of clothes I ordered were different and again no support from their customer service. Don't trust this company. Don't buy from them.
Date of experience: January 1, 2023
Hello Nidhi, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at chris.chen@temu.com so I can help you investigate your rewards issue right away. For your previous order, if you are not satisfied with any items you received, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Best wishes, Chris
I have shopped Temu for almost a year. I have researched and found quite a few of their products on US Stores sites at much inflated prices. Sites such as Amazon, WalMart, Wayfair, Overstock, etc.
If you don't like the inexpensive products, the shipping time or return policy, simply don't shop here...
Products used:
Kids clothing, cosmetics
Date of experience: May 21, 2023
Hello Donna, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
We were so delighted to receive our Fossett, but the fittings did not fit American plumbing parts. Even a professional plumber told us that it would not work. It was sad that we had to return the product because we thought we had a great deal and a lovely new faucet. Let's hope the return goes smoothly.
Date of experience: September 17, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Temu offers quite a variety of items for sale. After browsing the website, I placed an order for 6 items. 5 of the 6 items were under $1.50 except for 1 item, which was $4.88. My order arrived on time without any issues. The items seem to be of good quality. Overall, I am pleased with my order. My only recommendation is that Temu should scale back these "coupons" with a time limit.
Products used:
Wire, medicine box, key chain
Date of experience: February 27, 2024
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I stumbled upon this company by chance while browsing my Facebook feed and noticed the retailer came up. Since I was planning my child's graduation party from high school, I noticed many items offered by Temu that would be useful. I placed my first order and was impressed with the fast shipping and delivery not to mention great quality products that arrived. I ended up placing additional orders as I found items I needed. Temu is a great retailer that I look forward to shopping with again and again!
Products used:
Party and home decor
Date of experience: February 10, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I ordered some my personal items. ($66.00 more)
When I got email delivered message I was in my house but I didn't get it. They sent picture where they delivered. That was not my house that picture was like woods. I sent email ask for check and let me know. They never answer to me. I try to live cheat But I cheating with robot not with human. The robot same answer repeat. I try again with human but same like robot doesn't help me anything. They sent email and text every minute for ask buy more and more before happen this. After complaint this issue they stop send text and email. They still didn't answer anything about my order. Bad bad customer services!
Date of experience: July 11, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Purchased items but when packaged arrived it was open and items were missing. I was told they will not refund me for the missing items because they were shipped from their warehouse. I'm not saying they didn't ship them I'm saying they didn't arrive but they don't want to do anything to make it right. I even sent them the packaging showing the post office stamped unsealed and item arrived and damaged condition. Do not recommend them they don't fix the problem.
Date of experience: December 16, 2022
Hi Dina, thank you for reaching out and we are sorry any inconvenience caused. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If your package does not arrive or not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html)
To make a refund, please login to the Temu app or website with your ordering account, open "Your orders" page, and click the "Return/Other help" button. Please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html if we can help you further.
Best wishes, Coco
Are the things cheap? Yes. Are the things cheaply made? Sometimes. But the value is there especially if you like to shop and not spend a lot of money. I placed a small order first to see if it was a scam. Since then I have placed an order about every 4 or 5 days. I really enjoy being able to get things for my teenage grandkids at a great price.
Date of experience: April 19, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
From the start delivery has been shocking, badly packed and late. Most items are mis discribe and to be frank crap. If you contact customer services you will get the run around. All in all buying from Temu is just a nightmare and not worth the hassle.
Date of experience: September 29, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Everything was great. However, I ordered a toilet shelf that did not fit over my toilet. It was too small and my toilet is a standard American-sized toilet. It was also difficult to put together. I have ordered several times and have not been disappointed, otherwise. From the looks of the pictures in the ad, the toilet is smaller.
Tip for consumers:
I ordered a sink caddy for my kitchen and it did not fit the standard American-style dish sink. I still have it and don't use it. I noticed that American plumbing is different than China, so things may not fit. For other customers using American plumbing and planning to order accessories, be sure to look closely at sinks, toilets, bathtubs, and showers in the ads, before ordering accessories.
Products used:
The jewelry and shoes.
Date of experience: August 1, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
So this review isn't aimed at Temu so much, well I guess it is because they continue to use the despicable shipping company Ontrac to deliver or not deliver, rather they steal my packages from the Romulus facility in Michigan! I am so tired of them sending order after order with this trash company. 3 orders in a row have gone missing from ontrac and even though Temu has issued a refund for all of them. I don't want a refund, I want my items, they are all nail art related orders so I don't know what ontrac think they are getting valued stuff or maybe they have a nail tech that works there. I don't care! Temu needs to stop using trash track. If my current order doesn't make it and I am issued another refund. That will be my last order from Temu!
Products used:
None as ontrac didn’t deliver any of my packages as yet. 4 separate orders in total are missing.
Date of experience: September 20, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I just don't understand the post from some of these buyers. What would you expect for the price. I have purchased a lot of items and been happy with my purchases so far. Most of my items were the same item sold by Amazon but at a greater discount. One customer complained about the packaging. Some people need a life. Temu you got a loyal customer. I even told my family about it.
Date of experience: May 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This humidifier is perfect for my bedroom bc it helps me sleep better. Most of the functions r really convenient like the auto-shut off when there's no more water but I also like that it can be charged with a USB cable bc its so much easier. I also really like the light settings because it acts as a nice night light before I go to sleep. Really happy that Temu is trustworthy because I get a lot of great items on it.
Date of experience: April 24, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I placed my first time order about 2 weeks ago. I finally got a notification that the package was on its way. I check the tracking number and i was told it was out for delivery. That was 2 days ago. The tracking number keeps saying that the delivery was "attempted". Now it says that address can't be confirmed. The problem is that the address I put is my work address. Which is a hotel. A business that's open 24 hours. The "attempt" listed that the business was closed and now it just says insufficient address. I'm very confused. I've always had everything delivered to the hotel & NEVER had a problem.
Date of experience: July 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The products are worth the price, but getting it properly delivered is spotty. One order was dumped in the street, one order was shipped in three different packages, two never arrived, one returned, refund is short even after five hours on the phone with them. I will never purchase from them again.
Tip for consumers:
Stay away
Products used:
None, first two packages were not delivered, third package was returned. Over six hours spent attempting to get a refund, still not resolved. Every contact has to be started from scratch, promised actions never happen. Horrible experience
Date of experience: October 27, 2023
Hello Paul, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had ordered several items yesterday. I get an email today saying that I had left items in my cart. When I checked they didn't include in my order a few of the things that I really wanted. They had raised the prices significantly over the price when I had ordered. Beware
Tip for consumers:
Beware! I had ordered several things and they left a few things out of my order and sent me a follow-up email that I had items in my cart. When I checked my car they had went up on the item significantly
Date of experience: January 6, 2023
Hello Greg, thank you for reaching out. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html or help@temu.com so that we can help you look into this right away. Best wishes, Coco
Most of the items are junkie. Especially the jewelry, the adage "you get what you pay for" is dire with this site. You can find some neat deals if you are willing to sift through all the junk...and there's a lot of it. Mostly low quality, poorly made items that reel bargain hunters in and then winds up in the garbage can or donation box in less than a year...stay clear of jewelry, and any items that you want quality in. I was switching careers and needed office lunch boxes, coffee tumblers, and items for my car for an hour commute in the morning and was able to score some great finds...just don't get stuck. This site is the equalivent of the "claw machine" before the Walmart parking lot.
Date of experience: April 22, 2023
Hello Jenn, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
I ordered a few things on temu and then shut down the app, and since then I've been bombarded with text messages from temu giving special offers and percentage discounts on your next order. I've gone into settings of shut everything off and I still can't seem to stop getting these messages. I've looked on YouTube I follow their instructions and still I get messages. Can somebody please tell me how to stop or how to turn off or get rid of temu completely?
Date of experience: August 22, 2023
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love the wide variety of products they sell and the prices are amazing. I have ordered dozens of items and almost everything has been better quality than I expected. I did have one issue with a tool that did not work. I contacted TEMU about a refund, and in less than 3 minutes I had the amount credited to my account. I didn't even need to return the item!
I love TEMU, and I will always check there first, before I go to Amazon. I am always discovering new things to add to my wishlist. TEMU is like cell phones. You wonder how you ever managed without them!:-)
Products used:
Tools, workshop supplies.
Date of experience: June 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu failed to send me the items I purchased, resulting in a loss of approximately $200. They chose an unreliable carrier, and I never received the items. When I asked for a refund, Temu claimed the carrier had delivered the items. I provided evidence that the photo taken by the carrier did not depict my house, but Temu denied responsibility and refused to refund or resend the items. This situation is absurd; Temu doesn't hold the unreliable courier accountable but penalizes the customers. I am skeptical that Temu may be involved in fraudulent activities with the local delivery company.
Tip for consumers:
Don’t buy from Temu. In the beginning, you may feel their products are cheap, but later when tou buy more, you will find many problem including not doing refund or resend items to you even it is Temu’s faults.
Products used:
Car sit cushion and many other items
Date of experience: January 11, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I did 4 returns for different order's and for each different return they gave me the same tracking number. Now they received one package and they said i only returned 4 items. What about the other 3 packages with all of the other items? I have proof from UPS of all packages scanned with same tracking number. Temu owes me over $120 dollars that they do not want to pay me back. Customer beware.
Tip for consumers:
I did 4 returns for different order's and for each different return they gave me the same tracking number. Now they received one package and they said i only returned 4 items. What about the other 3 packages with all of the other items? I have proof from UPS of all packages scanned with same tracking number. Temu owes me over $120 dollars that they do not want to pay me back. Customer beware.
Products used:
Jewerly
Date of experience: May 15, 2023
Hello Komi, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any question about your refund amount, could you please reach out to me at karl.wang@temu.com? I would be happy to look into it for you right away. Best wishes, Temu team.
I am upset with myself, because I didn't read the everything about the refund policy. If so I don't think I would have ordered. Can't get my money back. I can only use the refund on their merchandise, which isn't right, it's like you making buy your items. Didn't want to order anything thing else. I have ex amount of money tired up with them. I have. To buy from them if I want my money back. Please read the refund Policy, before ordering. That probably would have changed my mind of Ordering
Products used:
Most of the items where giving as little gifts
Date of experience: March 2, 2023
Hello Lois, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call 1-888-495-8368. Best wishes, Rachel
I will never order from Temu again! The clothes did not look like in the picture and their return policy may be for free, but the steps you need to take are so ridiculous most people probably give up! Not to mention all the garbage emails I started getting after signing on and the ridiculous games you need to go through with all of their pop-ups
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team