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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Very cheap clothing quality, order instead from Noracora or Zulucky.much better quality and 15-20 per item vs like 5-7 with Temu. Took about 3 weeks to receive, nice customer service but very poor cheap cloth and quality, will donate to Goodwill likely. Also, ordered size L and it was 8-10 and was more like 12-14.so would have ordered M instead.
Date of experience: October 4, 2023
I've ordered some nice things from Temu, but the shipping company, OnTrac is unreliable, often late, and does not follow delivery instructions. I am considering switching vendors due to Temu's continued use of this shipper and the numerous complaints about OnTrac's shipping practices. Temu also does not empower their employees to make business decisions that will resolve the customer's complaints in regards to logistics and this company, On Trac nor Temu has live customer service agents. Please research OnTrac reviews on Google. I will not order from any vendor that utilizes OnTrac for logistics.P
Tip for consumers:
Customer Service is not so great in revolving logistic issues. Order at your own risk.
Products used:
I've purchased shoes, clothing, household, skincare
Date of experience: March 18, 2024
Hello Natashia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I placed m order on 11/29 and have yet to receive my order. They were fast in taking my money and keep giving me the run around. They have changed the delivery date 3 times already and keep telling me to wait another 48 hours. My order is still sitting in the warehouse somewhere. They refuse to give me a refund but they must not know me. I already reported them to BBB and local new channel. I also cancelled my card for any further deduction from afterpay. I am in the process of getting a lawyer
Date of experience: December 20, 2022
Hello Linda, thank you for your feedback and we are sorry you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If your package has not arrived or arrives not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you locate your package and confirm your refund as soon as possible. Best wishes, Taylor
Beware of downloading the Temu app! To make you a new customer, they send you a picture with $100 gift coupons as a trap to make an account with them, without mentioning the requirements of spending money over $100 or $150 in order to receive the "GIFT". Keep in mind the same products are on Aliexpress for cheaper price/free shipping as well. They have a camera icon as well as google to upload a picture of the product and search all places. Good luck!
Tip for consumers:
Beware of downloading the Temu app! To make you a new customer, they send you a picture with $100 gift coupons as a trap to make an account with them, without mentioning the requirements of spending money over $100 or $150 in order to receive the "GIFT". Keep in mind the same products are on Aliexpress for cheaper price/free shipping as well. They have a camera icon as well as google to upload a picture of the product and search all places. Good luck!
Products used:
I will not shop from this site
Date of experience: January 15, 2023
Hello Vesela, thank you for reaching out and we are sorry you are having trouble with one of the promotions. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. For help with rewards or questions about the promo terms, please message us on our Temu.com or Temu app live chat, email help@temu.com. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. Best wishes, Coco
This is the worst system ever. I order many things online and this is incredibly bad. The tracking is vague, never says where items are only things like packaging, cleared customs, it never updates you as to where items are or specifically when it will arrive. Never ordering from them again.
Date of experience: July 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Do not trust the photos that are shown with the dolls. The company ships from China, and although the doll is okay for a child, it is not for a collector. The shipping is slow. The doll is mostly vinyl, and can not be posed as shown.
Tip for consumers:
Don't
Products used:
Reborn Silicone Vinyl Doll
Date of experience: November 30, 2022
Hello Sherry, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html.
I found Temu's website through one of their Facebook/Meta Ads. They posted a photo of a lovely pair of earrings which caught my eye. When I clicked on it, I saw they were selling the earrings for $1.88 which did not make sense to me. I Google searched the image and found the original pair of earrings on Etsy for $28. I messaged the owner/artist who confirmed she did not give Temu permission to use her designs. This is a shameful practice that must be stopped at once. I bought the earrings from her instead.
Date of experience: April 26, 2023
Hello Jenna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material.
To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
We have over 20 orders on Temu. We loved almost our items. 98 percent satisfaction. I wouldn't rank it high on clothing, but for household, and crafts, and adorable building block toys, Temu is unmatched. I encloses a pic of a few items from our recent orders, charging cords, cat tissue box, stainless steel thermos and tank building block set
Tip for consumers:
Take note of measurements on site, have a measuring tape handy while you browse so you note all the sizes, as they list it.
Products used:
Crafts, household utensils, small electronics, small camping supplies, reusable tote bags, bathroom accessories, small gifts, and toys.
Date of experience: March 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I gave Temu 2 stars because the bird feeder I purchased is decent. I didn't give them more because the wreaths I got were an absolute waste of money. Not even worth the trouble it would be to return them. Doubtful I'll be purchasing from them again based on the wreaths.
Tip for consumers:
The wreaths I received were horrible. I’ll be throwing them away.
Products used:
Bird feeder
Date of experience: July 30, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered twice from Temu. The first order was small and the second larger. My first order was more of a test and I was very pleased with the 3 items I received and extremely pleased with the price. My second order was 39 items and I was very pleased with all but 3 of them.
I understand if people are upset with the customer service, return difficulties or quality of product and give Temu bad reviews. However when people complain about the packaging or lack of I don't feel that's valid. From the items I've received it is clear that cost can be kept lower for consumers by not providing additional, unnecessary packaging and by not shipping in a box. Keep in mind this is not Amazon, it is Temu who provides free overseas shipping for orders over $10.
We as consumers have a responsibility to be 'smart consumers'. Read reviews, check dimensions and understand how economics and business works. We need to educate ourselves.
Products used:
Household items
Date of experience: September 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've been using Temu to order various styles of hats which I hand paint for resale. Unfortunately, with each order at least 50 to 75% of my order contains crushed hats which are NOT usable, and the damaged goods must be returned for credit. More care MUST be taken while packing orders in order to prevent damaging goods. It appears that Quality Care is lacking during packing.
Date of experience: June 20, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After I made the purchase, site promised items will arrive before Christmas otherwise I will get $5 credit within 48 hours. Now it is almost New Year, so I talked with customer service and was told my payment is unusual and the order is canceled! I always shopping online with this card and never had an issue! They canceled my order without notifying me! It is terrible!
Products used:
Household stuff
Date of experience: December 29, 2022
Hello Cindy, thank you for your feedback! We are sorry for the inconvenience caused by your canceled order. We are pleased to inform you that we investigated your issue further and have already lifted the temporary restriction on your account. You can now complete your order and start saving on Temu! To protect your account safety, our system had temporarily frozen the account, because it detected unusual purchase or payment activities. That’s the reason why your order had been canceled and refunded. Thank you so much for your patience. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this for you right away. Best wishes, Candy
My daughter paid with her cash out they ended up charging her cash up and my bank account. I called them so they could refund me and they said that they didn't double charge that it was only taken out of my account but my daughter's account was low the same exact amount that was taken out.
Tip for consumers:
They are horrible
Products used:
Nothing
Date of experience: April 19, 2023
Hello Eva, thank you for reaching out and we are sorry about your experience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. It might be that the payment method saved in the Cash App is your bank card, which could mean there is no duplicate charges. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, we would be happy to look into this for you right away. Best wishes, Temu Team
My first 3 orders were delivered on time, no major issue. Even I had to return some items, I got all my refunds and got to keep 2 small items without even bother to return them. The delivery on my last order was very late, it took almost a month. I did file a complaint before my stuff finally arrived. But I did not expect Temu to give me a full credit for the last order. The representative from Temu told me it was a compensation for the late delivery. I feel grateful for Temu's generosity and gracious response. What a outstanding company!
Tip for consumers:
Most the orders arrived in timely manner. If the delivery is late, Temu will give you "late delivery" credit.
Date of experience: December 21, 2022
Hello Bertha, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
I called numerous times and they never answered the phone and I told them I never received the package and they would not refund me my money.They never answered the phone! Don't order from them please
Tip for consumers:
I'm never ordering from them again
Products used:
Key chains
Date of experience: May 5, 2023
Hello Chichi, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email help@temu.com, or phone 1-888-495-8368 so we can help you resolve your issue. Best wishes, Temu Team
I bought a variety of items including 2 buckets of Chlorine Tabs. They listed it as 100 tabs but do not indicate the size of the tabs. The bucket is the size of a yogurt cup and the tabs are literally the size of tick tacks. Be careful.
Date of experience: June 5, 2023
Hello Charlotte, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have ordered from Temu 3 times. The first shipment arrived before the window they provided. The second one, in the middle of their window. I'm currently waiting on an order from 3/23. It has just cleared customs in the shipping location. It might make it by the end of the window, but they have been extending their projections due to high volume. This is one area that needs drastic improvement.
Date of experience: April 3, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Customer service, named Mae, was very helpful and very pleasant with me. I had been sending emails about the refund that I was supposed to get and not showing into my account. So I called the toll free number and I spoke to Mae and she figured it out. Thank you Ms Mae.
Date of experience: January 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Haven't bought a ton, but I've tried enough clothes to come to the conclusion that the material is klunky and beyond cheap. Then again this might be a great site for practical items. Just bought some heel pads for like a buck 50 and they worked great. Just as long as you can wait a couple weeks to get what you need
Date of experience: October 10, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered from them. They said it will be delivered between the 9/16 to 9/21 I never got the package they resend it and I never got the package and they tell you they cannot refund your money but they use this packaging company call ontrac so you never get your packages. Do you end up losing your money? Do not order because if you do you won't receive what you ordered. I'm pretty sure a lot of people went to that customer service is no good.
Tip for consumers:
It’s not a good sign never get your order all your money so you get stiffed out of your money don’t make the same mistake I mean lost my money
Products used:
None I never got my order
Date of experience: September 24, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I started ordering from Temu several months ago and I have had great experiences with ALL the items I ordered. Everything I ordered was as advertised; shipping was free and was trackable, and if it came even a day later than expected, they gave me a $5 credit! I have returned 2 items with no hassle. The items I returned were not because of an error on their part; I ordered them the wrong size! I am very impressed with the prices, the quality, and the customer service at Temu, and I will be ordering more from them regularly!
Date of experience: June 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
And, you can't return items to Dollarama! My friend had been purchasing from Temu and recommended it to me, as I have been buying from Aliexpress. At the time I ordered an item, it told me that if I do not receive the package by a certain date, they would give me a $5 credit. Well, they did much better than that - I received the item 2 days before the deadline. Then, there was a problem with the item I received, which was not their fault. I promptly went into my Temu app and returned it. Not only did they refund the item but directed me to donate it, etc. which means I did not have to spend money for return postage. I am very impressed and will continue to purchase from them.
Date of experience: August 7, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Well as i tracked my order it first said I'd get 5 dollars back or a 5 dollar coupon if my order didn't arrive by a certain date then as that date came and i tracked it i noticed that they changed the deadline date on me on getting the 5 dollar coupon. So the whole " 5 dollar coupon if the deadline passes " is BS..
Date of experience: June 20, 2023
Hello Eric, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was originally hesitant to order from them so ordered 2 small products. Package came way faster than they promised. I had constant contact from Temu on the tracting. Products were as described or better. I have since ordered from Temu 4 more times with the same experience. On my last order I had a product that I wanted to return and thought that might be a hassle but it was a seamless process that took about 3 minutes. I elected to just have the payment credited to my Temu account because it is faster. Got the credit within 2 minutes AND they told me I did not have to return the product! Hello...yes please...I have now (after testing it out myself) recommended Temu to all my friends who are now ordering from them.
Tip for consumers:
Better than expected
Products used:
Shoes, kitchen gadgets, jewelry, clothes, etc
Date of experience: January 22, 2023
Hello Karen, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Wasnt happy with the item that I got and wanted to get a refund for it. The websites customer service was super great and helped me thru their free returns process so it was easy to return my order AND i got a full refund on my PayPal! The return process took around 1 week to do so not too bad.
Tip for consumers:
Not everything fits perfectly but at least we can do returns
Products used:
Sports bra, pajamas
Date of experience: February 8, 2023
Hello Katyrn, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team