- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
Share Review on:
Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I am so glad that I did NOT listen to the majority of these reviews. I just received my order, and cannot believe how quickly my order arrived. The items are GREAT! Everything from fashion jewelry to clothing, and really nice hair clips/ barrettes. I will try out their sterling silver, etc. I ordered some bracelets from Walmart.com, and then saw them for much less on Temu, but then again, I did not pay that much through Walmart.com. I just cannot believe the items that I found. It is like going back in time, to the 1960's, or something. Temu has got me as their customer. Very satisfied!
Tip for consumers:
I do not know how they sell items for so cheap, but I am one happy customer.
Products used:
Tunics, fashion jewelry, scissors, hair clips/ barrettes, zipper pulls.
Date of experience: January 18, 2024
I've been shopping w/temu for quite a good long time & have found that i check and recheck my orders before submitting them i get an excellent lot of differing goods that are much less than i can find anywhere/all on one app. Guess all u people that complain must not be something right! Good quality items at these prices? I LOVE IT. Always arrives swifltly & is exactly what i ordered/i purchase add ons in 1 click pay. Haven't had even 1 problem with TEMU. I think they're great!
Date of experience: June 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
We had 4 separate orders placed within days of each other. One was delivered the rest never came with no explanation. They used a cheap shipping company called Ontrac/Lasership that only has 1 star reviews. Awful experience. We've lived at the same residence for 3 years and have never had issues with deliveries from anyone else. Pay a bit extra for peace of mind. This experience was unacceptable! Also it's impossible to get ahold of the shipping company and Temu's own customer service is basically nonexistent.
Products used:
A scrub brush
Date of experience: October 1, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
As they say, you get what you pay for. Prices are low. Products substandard
And not as described. I was able to get credit for one product without having to return it. Milia patches OK, zipper pulls OK but unidentifiable metal. Easy thread sewing needles OK. Fridge shelf pads to small and looked like cabinet shelving plastic. Magic broom serviceable but cheap materials which will probably not last. Dual sided tape strong enough for paper projects only. Worst of all. The Magic Dog Gate, so unstable a puppy can tear it down, Sizing off, metal construction consists of two telescoping rods that are placed in a cloth seam and inconsistently sized. Truely an unusable product. You take your chances on these cheaply made products. Good luck. My $30 order probable cost less that $10 to manufacuture and ship. By the way the complete order was packed in a shipping bag sealed with tape.
Date of experience: September 18, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Quality is just below average and most importantly all the reviews are fake. I bought more than 10 products. None of the product quality met the reviews specified in the app. So probably those reviews are paid. You will only get to know the quality after you use. The products descriptions are also pretty much fake.
Products used:
Toothpaste, decorative electronics products, shoes, cap etc
Date of experience: April 11, 2023
Hello Rakesh, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have ordered four times so far and everything has been great. Just one time an item was out of stock and I received credit right away. Shipping around the holidays was a little longer than usual but thats to be expected. Still deleverd by last estimated day. The tracking site gives great updates to where your package is located. I will continue to shop with TEMU and share product recommendations and reviews on their site.
Tip for consumers:
Watch sizing on clothing items. They tend to run small.
Products used:
craft items, kitchen gadgets, jewerly, footwear, clothing
Date of experience: January 13, 2023
Hello Anne, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I received my items and was severely disappointed. The vegetable rack was damaged. It was bent on the top end. The satchel was of very poor quality and not durable at all. I am not sure if I can use it. I emailed Temu CS to address the issue and to date no on has responded. I sent pictures of the damaged item. It has been several days. I will chalk this $13 experience to a $13 lesson to shop elsewhere.
Tip for consumers:
Not very satisfied with the quality of the product and the responses from Quality Control or Customer Service.
Products used:
Men's Bag and Vegetable rack
Date of experience: July 17, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered from the app once - received a $5 credit as package was not delivered on time, but in order to use the credit I would need to spend a minimum of $20. Not worth it, as most items already purchased were of poor quality - some were damaged prior to shipping or produced badly (sunglasses nosepiece was attached incorrectly). The Temu branded bag had an overwhelmingly awful smell when opened (similar smell to fish, but so much worse)...it literally stunk up the room. I will not ever order from here again based off the poor quality and hassle of returning items that should never have been sold. Also, I don't want to spam friends to get "free" stuff. Deleting the app now.
Date of experience: May 10, 2023
Hello Anna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html.
We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist.
To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Best wishes, Temu team.
Very poor customer srvice even they dont knew what they are talking about,ordered many items,after 5 days of waiting on update on shipping,I found my items canceled due to unusual activity. Called them after many discussions, the agent asked for payment evidence after 40 minutes talk and discussion and providing all the required documentations, next day revived an email it says(please provide your concern and let us knew how to help you).DONT west your time with this website, even there items are poor quality and fakes
There customer service doesn't know how to solve issues, keep you waiting even some times there response is different from what you ask for
If you succeed with the payment. They take 2 days submitting your payment, 3 days packaging after that they might cancel your order, if they don't cancel it then they ship after 3-4 days.Takes long time to arrive
Tip for consumers:
Don’t spent time go buy from other trusted websites like eBay and Amazon
Buying here like gambling, you will win something first time but later you will spend bunch times to order then waiting then they are going to cancel your order , always there excuse is unusual activity, if you chat them nothings they solve if you call them they will talk about something that you didn’t ask for if you open ticket you will never get response
This website is scam and fake
Products used:
Car jack wrench labor saver
Date of experience: March 1, 2023
Hello Aram, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
So before you order from Temu, please read the reviews and also the BBB reviews. I ordered thinking I was getting a good deal on items. Not only is their quality crap, but the website descriptions on the clothing I ordered was wrong. That notwithstanding, I returned a lot of things and used the prepaid UPS labels they sent. The packages were confirmed as received at their warehouse, but "after further examination by the warehouse" they claimed I didn't actually return anything and therefore denied my refund which is for about $100. I put in a dispute with PayPal so hopefully they will cover it. Will never be ordering from this sham website again. Don't fall for it like I did!
Date of experience: September 2, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've bought some well made trinkets, jewlery, artsy supplies and some house hold necessities off Temu. I've been very pleased so far. Everything I have bought has been dirt cheap. Some of the item quality is not outstanding but I don't expect top notch quality on everything that's less than $1! Their customer service has been pleasant as well. I rarely leave reviews but I think they deserve positive one! I honestly prefer to shop here over Amazon and Ebay!
Additional edit: I have not and likely won't order clothes from this website. I think you're usually taking a risk ordering clothing online with quality and sizing issues.
Tip for consumers:
I was skeptical to order something from this website at first due to poor reviews. Just wanted to add a positive one for anyone thinking about using this site. It's worth it!!
Products used:
I've ordered dozens of products and use a lot of them
Date of experience: August 15, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Happily stumbled on this LED lamp and I really like it! You can p much put it anywhere you want and it also has three different light settings (which is great for me who has very sensitive eyes). The battery lasts for probs 8 hours but thats more than enough esp bc it's super easy to charge
With the cable it comes with:> (random but it also made me happy to see that Temu offsets the carbon emission of their deliveries idk i just saw it on the listing page and thought it was a great effort hehe)
Products used:
led lamp
Date of experience: March 29, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Okay, first off I have a love /hate for temu, I ordered sooo many times and I love most of what I got, my issues are with the discount and the free gifts, okay first off you jack your prices up 1000% and than tell me Im getting 90% and than theres the games for "free" items, don't put yourself in that rabbit hole, you will think you are getting close than they pull the rug from under your feet, and make it nearly impossible to get your "free" items. Also why do Canadians pay 4 times the amount as Americans? I understand the exchange rate but we pay way more, it doesn't add up. Well thats my 2 cents worth, take it for what it is.
Date of experience: September 20, 2023
Let's start with the positives. I buy most of my clothing on Amazon from those cheap Chinese mfgs. Checked out TEMU and saw the identical items for at minimum less than 1/2 the cost of Amazon. For the kind of savings I will wait for weeks rather than 1-7 days delivery from Amazon and yes it's the exact same off brand items. Now the negative reviews. Seriously negatives because your carrier delivered to wrong address or that you didn't get it in 2 weeks during the holidays? The counterfeit ones crack me up the most, because show me where the listing stated OEM or a brand name to begin with. Yes out of stocks, the games and the way they do coupon indeed isn't great.
Products used:
All clothing. Immediately placed another order
Date of experience: April 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This Rep (Karl W. – Temu Rep) seems always using same msg to respond all kinds of issues without actually solving the issues. The money stolen in August 2023 by Temu never be returned after 5 months. Temu is not a trustable company.
Date of experience: January 22, 2024
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Not allow the customer to use his credits by seizing his credits, which means stealing money from customer.
Tip for consumers:
Temu doesn't allow the customer to use his credits from the return items. Temu has seized the customer credits without stating any reasons.
Date of experience: September 14, 2023
It all started when my dad asked me why I kept getting packages delivered. I showed him the app for like 5 minutes and the next thing I knew, I found him in the living room with his glasses on scrolling thru Temu on his phone. Was actually surprised how quickly he took to it because I didn't exactly give him a super detailed run down on everything, but I guess that's just how easy it is to use Temu….that my dad who usually has a hard time navigating social media is now here adding the randomest things to his cart sdhajsda
Products used:
table
Date of experience: March 20, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed an order on december 14th. All items were in stock. Today i get an email stating that they cancelled my order under the bogus claim of suspicious activity. If the site is secure there shouldn't have been any issues. I'm going to try one more time to get my Christmas gifts. Buyer beware...
Date of experience: December 16, 2022
Hello Nasonia, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at candy.wong@temu.com and I'll be happy to look into this for you right away. Best wishes, Candy
Def not my first time on this site bc I've been using it for revamping my entire life <3 Wardrobe, bedroom, and even my dog meo getting a makeover! Temu fr has the widest selection of legit yet affordable products I've ever seen. It's super easy to pay too since it connects to my PayPal and ApplePay so it's basically a one-touch payment. They'resuper secure with my details too since they take me to the official apple gateway!
Products used:
Organizers ,,doggos stuff,, table lamps fro the kiids
Date of experience: February 19, 2023
Hello Janica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is shipping packages from China to their warehouse and they take forever or many times lost it. They lure you with cheaper price for things that you find in 99cents store but they're very cheap quality as well. I waited 3 weeks to get my package from one hour away warehouse but still didn't get it. Be careful with this company. I will never do buy from them.
Tip for consumers:
Never buy from them unless you want to throw your money.
Products used:
Did not receive it.
Date of experience: December 3, 2022
Hello Mike, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
I have order some things about 3 or 4 weeks ago and I am still waiting for my order. I have been satisfied with some of the merchandise. I wish they send my order soon. A pair of sunglasses came broken, but other than that I love the shoes. I don't have the order number I deleted it by accident.
Date of experience: June 25, 2023
Hello Carmen, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Your "Wishlist" items will end up in your CART. You have to Un-Check the item otherwise you'll end up buying it with out even Adding it into your cart! I do like this company and the products are pretty decent! Plus you can't beat the Prices anywhere!
Date of experience: July 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I just start shopping 1 months. I was referred my couple of friends to download, interesting all ot them hacked including me. Specially WhatsApp and one day I found one of my colleagues asking for,£700.I was confused and I called him,he said his WhatsApp hacked once he clicked temu link. I was provided all screen shots with temu they final reply said you could be clicking bed website. So plz do not buy anything from Temu. Don't think like Amazon or Argos.
Products used:
Quality very poor
Date of experience: September 9, 2023
Hello, we are sorry that you haven't been satisfied by your experience on Temu so far. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is the most important to us and we are always trying to improve our service quality. Your case is out of the norm. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I've ordered 3 times from Temu and they always indicate my items shipped right away. This is deceptive as they will print the label and just not ship it for a week(ish). Also, they kind of bait and switch their descriptions of items so be careful. You may think you are getting 20 of something for a low price, by the description, but you need to watch out because they often have a quantity selection box and that 2$ 20pc set will often be way higher. Just be cautious when ordering and don't get your hopes up that it'll be what you were expecting. I ordered a set of crimping pliers with ferrules and only the ferrules arrived. The description clearly says pliers and ferrules. I was promptly refunded but never received the pliers and had to order them separately.
Tip for consumers:
Pay close attention to descriptions and quantities.
Products used:
Fishing items, electrical, magnets, clippers, wiring.
Date of experience: April 23, 2023
Hello Ryan, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
No online shopping site is perfect so I not that surprised when I got my order with a bit of damage from delivery but I was still a bit sad and wanted to know what I could do abt it. I read that Temu offers free returns based on its temu purchase protection policy and decided to try that and it was such an easy process! Got my refund a few days after returning the item. It wasn't the best experience but it definitely made me love Temu more knowing that they really do look out for their customers <3
Products used:
none but will be back
Date of experience: April 25, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've been in dispute for 2 months cus temu lost a package then repackaged it with more than half the items gone. They refused to refund to my original payment method and now I'm out $156! This isn't the first time I've had issues with this it's just the biggest.
Tip for consumers:
DONT BUY FROM THEM
Date of experience: February 10, 2023
Hello Jen, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since the timing depends on your financial institution. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Deborah, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team