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I started out buying the cheapest stuff like car accessories, kitchen utensils, and gadgets. After seeing how surprisingly good quality the items were I moved on to baby clothes and even shoes. So far a few things have been cheaply made (you get what you pay for sometimes) but for the most part I'm super impressed with the quality of Temu's products! It also arrives in a week or so.
Tip for consumers:
Read reviews on individual products. The sizes run different sometimes.
Products used:
Car accessories, kitchen utensils, baby clothes and slippers, women’s clothes and shoes etc.
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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
At first they were good, but then they get really bad really quick. Only as new user they are good to you, but as you shop more they scam you. I got scammed out of $300. I returned some items and they keep saying they cannot find it, or that I still have it. All I have is a USPS receipt, I guess that was not enough proof that I returned the items. Then one time I did what they told me exactly and was still denied a refund. I even have proof on the chat of what they told me to do. I followed everything they said and they said not to worry, but I never got my refund. I only use it for the free cheap items I get from them by playing their games. I would not recommend this to anyone. I am now just trying to tell everyone not to use it now.
Tip for consumers:
Do not use it. It is a scam.
Products used:
I ended up trying to return everything. They scammed me.
I bought items for 300 $.Delivery failed- no one contacted me.- I can not have a refund. TEmu wrote:
"PO Box at 10:29 am on February 9,2023, in PISCATAWAY, NJ *******.
Our team has confirmed that the package was delivered to the correct address. "
That was not my address. I have never used any address like this.
"After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order."
No commands -
just:O
Be aware
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Waddled on over to Temu because I was in need of a new lamp for my study desk and I didn't wanna spend a lot for a light. Finally got it delivered and was about to install it but the adhesive strip literally gave up on me. Idk if it was the material of my desk or if it was really the adhesive strip but I ended up having to get some new adhesive from the store just to stick it on. The light 10/10 works tho so no complaints!
Products used:
table lamp
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Went to the TEMU website. It asked for credit card upon sign up and stated I would not be charged. Entered card info and within 5 min was charged 2 times. Listed charges went to Orrmvbfnv.com & Nyusgf.com. Total fraud amount $43.
Tip for consumers:
Don't give the co your credit card
Products used:
web site sign up
Hello, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to candy.wong@temu.com, I would be happy to further investigate right away. Best wishes, Candy
Items never arrived. Customer service is hard to work with. Very disappointed in the company. I'll never order from them again. The one order I received was missized and I poor quality. I am out $85.00 with the company. Beware!
Products used:
None
Hello Marie, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I found Temu on the website, I did research, ratings and reviews. Even though some were negative I decided to give them a shot because I liked a lot of their styles in clothing. I have literally ordered forty to fifty pieces from them. Shoes, dresses, hair pieces, sweaters and more. I will honestly say that I have been impressed and satisfied with my orders. The great thing about this site is that there is free shipping, free returns, tracking numbers and consistent with dates. And if your package is later that the date issued they add $5.00 to your account. They also give you a lot of bonuses, discounts and coupons. Sometimes you even get free merchandise from your cart from the gift boxes they offer. I think that the site is awesome, exciting and a fun place to shop. I have seen the same identical pieces on other sites for much more money. I know that for a fact because I have ordered them and compared them to one another. Their Mary Jane shoes are great shoes to travel in. I'm blessed to have come across this site it has everything one would need to travel including suitcases and duffle bags which I also purchased! Love Temu.
Tip for consumers:
I don’t know if you get a cash refund, I’ve always got the return item amount in a credit to my Temu account.
Products used:
Shoes, clothes, duffle bags, hair pins and small purses.
Some of the items, like the watches, are nice. A lot ot the jewelry is flimsy and not nearly as pretty as they are in the picture. It is hard to return items. Chatting with someone to get help returning items is $1 plus $55/month. The descriptions of items is not complete. I ordered beads thinking they were glass but they were acrylic. The bracelets I received are also acrylic but the descriptin said they were crystal. I am not going to order anything else from them because it is to difficult to return unwanted items.
Tip for consumers:
I need to know how to easily get a shipping lable so I can return unwanted items. Because I cannot return items easily, I will not order from this site again because I don't know if I will like the items I receive.
Products used:
Watches, one ring, cat earrings
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I buy the majority of my craft items from Temu now with prices at other shops spriralling out of affordability.
Temu also gives you vouchers, free gifts on the game section of the website. To enter the game section use the code *******
In the search bar. I've attached pictures to prove that I've had free items.
Products used:
Crafting, kitchen utensils, clothing.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
You have people believing tht they will get free stuff if they play games and send out invites to other people. Now I call bs. I've had invites ANd did different stuff no free merchandise. You need to stop doing this $#*! unless there really is free stuff to get and there is not.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They sent me a package that I never received so I asked them who signed for do You know.they didn't know anything they sent it to a wrong address and blamed me for that now the supervisor told me they will resend it to me now the telling me it will take a whole month they have no proof of signature or proof of nothing now someone got free merchandise off me,.they wouldn't even help me now I'm waiting a whole month got to keep this scammer app that long beware black women of this scam
Tip for consumers:
This is a scam they got teenagers on this thing they are will to steal for this stuff they takes the delivery and the people leave with anyone I went to the people house they refused to give me the some man and his young girlfriend at 3828 but they address was 3804 my address was 2838 Google sent me to there house if I wasn't a good person how them people talk to me now they want to give me 5.00 like they helped me they gave my stuff to them folks
Products used:
Non
Hello Rosalind, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
I have read the review on this site and when I mean I read them, I READ all of them and I'm completely terrified of what I'm gonna get sent. I'm probably not even get my order and I spent time. I ordered on 5/8 and my order was supposed to be here at the 16-19 of may, it is currently the 19. Hopefully it arrives today with no damages or doesn't arrive to the wrong address. I forgot to say it is my first order so I'm expecting something nice. Temu please don't waste my time and scam me. If this order goes well I will surely buying again. I forgot to say Temu gives you a "refund" but in temu credit. Thank you to all with the reviews!
Narjis
Products used:
Waited for mine and nothing has came yet.
Hello Narjis, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I ordered from Temu. The order went through. Later they stated that the order was cancelled and a refund would be issued. The refund was issued to a gift card that was thrown out once Temu approved my order. The only way that they are willing to refund my money is through this card. I have explained 25 times that I no-longer have the card. They can't tell me why they canceled the order and or why they can't refund my money. I called for 3 days and NO-ONE is willing to help me. I asked to speak to the manager and they denied me call after call. I was told that managers are not available for 3 days (no matter what time I called).
Between my friend and I (separate accounts). We spend maybe $400 a month with this company. I'm disappointed that the company won't even try to help me / return my money. There's proof on my account that a refund is due to me. Please view my account to see proof of purchase **************545).
Shame on you Temu!
Tip for consumers:
The customer service is terrible!!!
Products used:
.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am a new customer and have had an awful experience with this company. They cancel every order I make! I keep making orders and they keep canceling them. I have confirmed with my bank that the issue is most definitely on their end. I've never had such a ridiculous shopping experience in my life. I called customer service 4 times this week. They were no help and gave inaccurate information. I spoke with a supervisor who was no better. I was supposed to get a call from the escalation team, but they keep calling the wrong phone number despite me giving the correct number to CS numerous times. Every time I call CS tells me everything is good with my orders and then they randomly get canceled by Temu a few hours later. No one there seems to be competent enough to help or even know what is going on. This is by far the worst shopping experience I've ever had in my life. Total incompetency.
Tip for consumers:
Customer service is awful. They are not knowledgeable and can’t help with even the most basic issues. It is absolutely ridiculous. Worst shopping experience ever.
Products used:
None
Hello Jennifer, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this matter for you. Best wishes, Temu Team
I enjoy Temu it's nice that you allow free gifts but it's so stupid that we have to invite so many friends to get them. My mom invited me to get a free gift and never did get that gift. It would thank me then tell her to invite another.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I ordered several scrapbook dies and stamps. I tried one stamp that I was fairly pleased with. Tried 4 dies out of all I bought and only pleased with 2. I ran them through my machine several times and the whole piece still did not cut through the cardstock. I am thinking my whole order will be like this. Really disappointed. Not sure I'll order again.
Products used:
Some of the scrapbooking dies. Also I have added my order # but unsure how to copy and paste proof of purchase. I have not used all the dies I ordered yet.
Hello Rhonda, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
0 stars. I am very disappointed in this company. I ordered items in Jan. Promised delivery date Feb12-18. It is Feb.24, still no package. Terrible. No Birthday gifts for 4 family members. Horrible. Hot. Unacceptable. All I got is a $5 credit which I do not want because I AM NEVER ORDERING FROM THEM AGAIN. PISSED OFF AND...I told my family to stop ordering from them. Mad. Helllllooo Shein! Bam! You can Cash App my $5 credit DeeBestOomah
Hello, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I placed an order on March 10th and on March 14th. Neither order has been shipped or even processed. I tried the online chat to find out what the problem is and if I will be getting my orders. Online customer service was of no help at all. Looking at the items I ordered there is nothing on backorder to explain the delay. They got my money via PayPal. They got paid so I want and expect my merchandise. Was a happy customer up until now. Not sure I will use again.
Tip for consumers:
Customer service leaves a lot to be desired
Products used:
Everything I've ordered
Hello, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. What you have shared is out of the norm. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this issue for you right away. Best wishes, Rachel
DON'T SHOP WITH THESE PEOPLE! I moved and changed my address with them before ordering anything of course, they failed on their end to change my address and sent my things to the wrong address... I ordered two Crow lamps and a golf Crow totaling $47.95 when I contacted customer service and try to explain that they sent my package to the wrong address they kept showing me a picture of it being delivered. I tried to explain again that it was delivered but to the wrong address and they kept showing me the picture of it being delivered in front of another person's door over and over and over they did not work with me but only intended to cheat me out of that money after I already reordered what I lost again... They were real $#*!s about this so trust me they knew the situation and that it was their fault... they're nothing but Crooks! I am out $47.95 and they will get their stuff back so how sweet is that for them
Tip for consumers:
The guy I was trying to explain my situation too was purposely playing with me kept showing me over and over and over a picture of said package that was delivered as I kept saying back to him over and over and over that it was delivered to the wrong address wrong state I got nowhere and he refused to give me his name total $#*!s
Products used:
Two lamps
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
So my packages have come open and retaped UPS is or someone is letting people go through your packages and retape them.
So i want to let people know this has happened to me 3 times and really it's petty but whatever. They now want to put the responsibility of shipping charges on you after the 2nd time
Hello Renate, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
Do not order from Temu. I ordered 9 items. They claimed to have delivered the package, but was never at my door. They mailed me another package and again, I never received it. I asked for proof of delivery with a picture of the packages at my door, to no avail. They refused to refund me the money. I had just bought a condo and I had ordered tons of things from different companies and I received every package, except the ones from Temu.
Hello Anamaria, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered a couple of glow-in-the-dark tees for my grandsons. They arrived on time and the quality of the tees exceeded my expectations. I am a Temu Fan now. I will continue to use them till they disappoint me.
Products used:
T-Shirts for kids
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've always liked online shopping for its convenience, especially when I have an entire messy family to take care of, but no other sites can compare to Temu for me. It doesn't even matter what's happening in my home whether my kitchen blender broke or my kids break something or even if I realize that I need something, I just know that I can find whatever I need on Temu for a really bargain price (and all the parents out there know how important it is to save money where you can)
Products used:
women dress
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Products are great especially for the prices. Services are good too. You can track your delivery using the app and you can chat with customer services through the app anytime too. Products are pretty standard. They're not luxury products, but they're legit! The price is good too and payment is easy since Temu allows you to pay with PayPal.
Tip for consumers:
Dont expect luxury product
Products used:
tennis ball, sports attire
Hello Marion, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Keep dreaming that you can get something cheap and it be good quality. For me it has been a returning fiasco. Missed parts, broken items. I did get a good dog collar. Be careful
Tip for consumers:
The Temu site is alluring , playing games , spinning wheels for percentage off . It was quite entertaining, even addictive, I’m thankful I became aware of this deception and hope a lot of people read this , I wish I had looked over reviews , And lastly , to think that EVERTHING , has five stars . Geez
Products used:
1 dog collar
Hello Dianne, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. For help with your activity status or if you need any further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was skeptical ordering here but after people saying it was real and cheap m, I gave in.
After waiting and spending almost $300 (my very bad decision), I checked and said that my packages were delivered but to the wrong house on the photo! Customer service said to contact their courier that I never heard of "Piggyship" and I called them but no answer, no agent or even an option to leave a voicemail. I kept calling and told customer service that I got no response, they said they cannot refund me or even re-ship the product. So i lost $300 because they don't use trusted couriers and expect me to look for a misdelivered package that was all delivered past 9PM, through our 80+ apartment complex.
Bad customer service and bad courier.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team