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I started out buying the cheapest stuff like car accessories, kitchen utensils, and gadgets. After seeing how surprisingly good quality the items were I moved on to baby clothes and even shoes. So far a few things have been cheaply made (you get what you pay for sometimes) but for the most part I'm super impressed with the quality of Temu's products! It also arrives in a week or so.
Tip for consumers:
Read reviews on individual products. The sizes run different sometimes.
Products used:
Car accessories, kitchen utensils, baby clothes and slippers, women’s clothes and shoes etc.
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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Great products, shipping, returns and ability to earn free gifts and prizes. I shop weekly and my daughter loves the prices and cell phone cases, we shop weekly.
Definitely come Give it a try!
Plz, Plz, Can you accept my invitation so that I can get free cash?
https://temu.com/s/TdWEoQ9yz5PsnYgk
Products used:
All purchased, except on I got wring cell phone case size
Temu always made me feel spoiled bc of their prices and products and stuff but their customer service just made me feel straight up appreciated hahahah this was my first time encountering an issue on Temu regarding my order I mean I just needed a clarification for smth and the customer service crew was right there when I needed them. When they say 24/7 they mean 24/7
Products used:
women dress
Hello Victor, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I paid for 4 items over 4 weeks ago, they said would receive by march 19 never received, credit card charged. I spoke to customer care about email they sent if i did not receive items by the 19th i would get a whole $5 credit, my order over $100 4 items spoke to customer care did not get credit or items, was told its not their issue contact Canada Post and Canada post said contact TEMU the issue is not at their end. Very bad customer service
Tip for consumers:
DO NOT ORDER FROM TEMU ALL A SCAM
Products used:
None never got order
Hello Arlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I hope the company will accept my apology said that they took $7 out of my account without authorization I made a purchase that I don't remember I did sincerely sorry customer service was great helping me out with this got to think about things before I react
Hello Robbin, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
My package went to some random house. Tried everything I could to figure out where it is. Contacted shipping company and they tried to go back to where it was delivered and it wasn't there but due to package not being insured they couldn't do anything. Contacted temu and told them and they refused to refund even though they have a purchase protection program
Products used:
None it never came
Hello Jenna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered for the first time and ordered wrong color in dress that I ordered and was told by customer service that I couldn't change the color because I order under a promotion and when I asked to speak to a supervisor she refused to let me speak to one. Then I was placed on hold phone was still connected and she never came back to phone. First experience was horrible.
Tip for consumers:
Horrible, Horrible, will never order again from them.
Hello Donette, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered $143.33 worth of products from temu. I waited and waited due this package to arrive and it never came. I look at my tracking and it says that it was delivered to a different city abd state. I have contacted temu several different time and tickets have been made. They say that it was delivered there abd uses picked it up at that point abd brought it to my give. However, there is no tracking information for uses. Everyrhing as far as actual tracking information stops in Greensboro NC. I have asked for the additional tracking information and they can't provide it abd refuse to do anything about me not getting the package. Their customer service is terrible.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered 8 items on 30th July 2023 but items never arrived. So I asked them to resend the items instead of refund but today as on 6th September 2023, I saw the message from Temu saying "Customer is not reachable" which is ridiculous. Let say the Security officer at the main gate didn't let the delivery person in, they would still be able to contact me to pick up the package from the main gate which is not the case. I got no call at all from the delivery person nor anyone regarding the package. So not happy about it.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Bought this space heater because mine broke. But when it came, my bro apparently got it fixed for me without telling me. Luckily, I hadn't opened the one I bought yet and was able to return it and get a full refund in a few days :D It was also super easy and convenient to do it so thank you for being v v v understanding Temu and super big shoutout to the cs lady that helped me (Mai)!
Tip for consumers:
THEIR SERVICE IS 10/10
Products used:
None went to refund but would DEF come back to buy
Hello Cary, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Tbh the shipping was really late but I get it cause it was from overseas which really takes a while. I ordered smth from similar shops too and shipping really takes a while. I got my order late, but everything arrived in great condition so I'm not too mad about it esp since they gave me delivery credit for the delay Overall, it was a pretty good experience shopping in Temu, just gotta estimate the delivery time better in the future! Plan two weeks ahead to make sure u reach their 15 days delivery!
Tip for consumers:
Be patient
Products used:
Lenovo headphone, MECHANICAL KEYboard
Hello Clemen, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I wanted to purchase my order with 4 instalment payments with PayPal. It didn't go through on my end, so I cancelled my order. It states you can get a refund! WRONG. They have credited me the amount of my order $72. Before I was told I couldn't be reimbursed, the next day I redid my order plus added another item and was able to go through a different account and in 4 instalments, $99. PayPal have notified TEMU, and I have been messaging back and forth, insisting I won't my money. I don't won't it sitting in their account and don't won't to purchase another item. I am a pensioner and need my funds back into my account. I checked into this matter with a legal company and by law they must refund me. I still get messages 'we are looking into it'…this will be my last order if I am not refunded my money…not their money, but legally mine.
Products used:
Shoes, and tops
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I placed 6 orders with Temu. The following is the order numbers and dates of orders.
PO**************879 ordered 3/3/2023 received 3/14/2023.
PO**************4014-DO1
Ordered 3/9/2023 received notice that company issued refund on 3/28/2023
PO**************014
Ordered 3/10/2023 received notice that company issued refund of $4.28 back to PayPal and put the rest of my purchase on my Temu credit which is not what I wanted.
PO**************014
Ordered 3/13/2023 received notice that company issued refund of$21.39.
PO**************0140
Ordered3/22/2023 company shows ordered was shipped on 3/28/2023
All but 1 of these orders have not been received and refunds have not processed. Buyer Beware!
Tip for consumers:
I read reviews and most were positive. Not sure why I only got 1 order.
Products used:
Received the wallpaper for shower.
Hello Mindy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can help you resolve this issue right away.
Legit site for people who dont expect highest quality or fastest shipping... Trying to save money &/or are thrifty & can wait 1-2wks for items that also are ALL free shipping then this is great! MANY ways to get FREE items too. Make sure to check ur profile tab & do the day tasks to earn/play. Accept invitation (copy/paste)
https://temu.com/s/eThMg79ERq4rCQm
Tip for consumers:
Use free items and points features to try out first. Dont expect immediate shipping for free & quality to be best ever.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered in the moring of 3/7 and finally it said it is shipped on 3/13.
BUT, during 2 or more days it just staying as "shipping label is created from USPS", and no tracking at all.
It is not actually shipped.
Now 3/15 and still it is not shipped.
I placed my cart for next order items but I don't think I will order those at all.
I will not use temu again.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I talk to customer service. They said it was delivered so they couldn't issue me a refund Nor resend my package literally spent $45 just so my package was delivered to the wrong house and I know that's not their fault but I would still like a refund for the stuff I didn't get
Products used:
Nothing I didn’t get anything
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Avoid at all cost. No idea how to deal with customers. Don't keep promised they advertise on website. When you try and tell them, they quote the same promise again and resolve nothing
Products used:
Oven liner
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed an order. I got all my items quickly but they were low quality. In addition to my order I get getting an order for someone else that does not live at my house. They rang my bell at 9:00pm asking for their package. Temu told them it was delivered to my address. I got another package for that person today! I tried to contact Temu customer service but they are horrible. I am sorry I ordered from them!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at yos.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Over £50 spent all items too small even after ordering larger sizes and material utter rubbish disgusting quality not even suitable for cleaning cloths please avoid this company. YOU HAVE BEEN WARNED P Parker
Tip for consumers:
I should have believed the bad comments about TEMU.
Products used:
Non I would not insult by giving a refugee this rubbish
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The old saying you get what you pay for rings true for my dealings, I wasn't disappointed with what I got but the problem is I didn't get all I ordered. I paid for it because my bank statement says I have but my postman says that's all I have, so has my order been split, lost, not coming, well since I can't contact them I guess it's a mystery to me and everyone else reading this that's all except the company., even the pictures of the things I am still waiting for are gone don't have a clue.
Tip for consumers:
keep track of what you send for with numbers, dates and prices, on paper, can't find any of the rest of my order so I lose on this one, second thoughts on ordering more.
Products used:
all that were received yes
Hello Mary, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I've made 4 orders and all items were delivered on time and as described. I see people complaining of packaging, wtf do you expect from something traveling so far? Packaging is bounced to be banged up. I've also seen people complain the item was wrong, one lady even posted a review with a Christmas tree sticker. That item she posted is exactly what they advertised it as she just didn't read. Comprehension is key lady. And 3rd I saw a lady having a fit about the post office not receiving her package yet. Correct. They were notified to expect your package and assigned it a tracking number for usps, they won't have your package for a bit as it's coming from over seas. You people are slowwwwww, leaving $#*! reviews because you're ignorant.
Temu delivers as they say and are legit. Period.
Tip for consumers:
Temu is great. Read descriptions. Reading comprehension is key. And ffs, stop leaving them $#*! reviews because you're ignorant.
Products used:
Too many to list. One order was 100+ items
Hello Shaena, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I tried buying a few shirts and some decorative items for my house. Items are barely Dollar General quality, plus it takes weeks to get to you. Save your money.
Hello Lauren, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Had a parcel go missing, by evri.,one minute it was out for delivery the next update said the courier missed the parcel 24 hours later still the same.Temu customer services fobbing there customer off with same excuse time and time again also evri just as bad.WARNING…IF YOU USE TEMU YOU WILL NOT GET ANY HELP FROM CUSTOMER SERVICE THEY ARE LAZY AND LETHARGIC …….YOU HAVE BEEN WARNED.AVOID LIKE THE PLAGUE "…………………..
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I love this place. I have purchased at MINIMUM thousand dollars worth of products and they're all perfect. I used a coupon code to get a $50 free credit S23XP2W you can use the code if typed into search bar and get a $50 credit! Don't walk, run to this site!
Tip for consumers:
I love to change up my wardrobe every once in a while plus love to try out new Nick nacks for my kids and house. This website is perfect for that at such a cheap price
Products used:
Clothing, accessories, party decorations, baby clothes, baby items, cosmetics
Hello Veronica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've been watching a lot of skincare content on youtube and tiktok and almost all of them rave about this lip mask. I didn't believe it and didn't wanna waste my money on something that small but when my friend sent me this link on Temu, the price was just such a steal that I ended up buying it! I know a lot of people are skeptical about buying skincare products from sites like this but the fact that they source it directly from Laneige makes me feel so reassured. I scanned the barcode and it came back with the product link to the actual Laneige site so safe to say it's legit! Woohoo
Tip for consumers:
It real ya'll
Products used:
Laneige Lip Mask, check out my photo
Hello Myrtle, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I would give zero stars if I could. I bought an extra large dog bed and received only foam. I did not get the cover. I asked to have the missing pieces sent to me. I was told the only solution was for me to return what I had received and be issued a refund. So, I refunded the foam I was sent. They denied my refund saying items were missing. Funny, because that's why I was returning it. I asked what they received from me and that question was ignored. Then they said they have reviewed their shipping process and shipping video and are certain they sent the complete item. So, why would I send back a large piece of foam, which is an important part of the dog bed? I have asked for their proof and have yet to be shown any. I am out a lot of money. You can't speak to anyone directly that has any decision-making authority, only through email, which takes at least a day to receive a reply. The customer service reps on the chat can't really do anything except create a ticket and send it up to another team. I was even given a phone number and the person I spoke to also could only forward my concerns. It's ridiculous and unacceptable.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.