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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
It really is Wish.com 2.0, same low quality junk at a low cost. I ordered 10 items from various categories from clothing to kitchen to pets and because of horrible packaging 2 items were broken (bubble wrap would have solved this) all the items were just as I expected, not what was shown in the picture, low to very low quality and a complete waste of money. All these positive comments must be implants
Tip for consumers:
Just skip over temu , it's better to spend the extra 5 dollars and have something last more than 5 mins
Products used:
A key chain which I'm sure will break off soon
Date of experience: May 21, 2023
They want you to market, and invite people for them with the promise of 5 free items that you will not receive! The app stated for every new person there will be a $5 price cut but then only gave me a $1 price cut. They still want me to continue inviting people, and I'm not going to because at this point the next person will probably only give me a $0.50 price cut. I told everyone that the app is a LIE. They also word things like spend $20 for a "$100 coupon" and come to find out there's no $100 coupon. Just more discounts like spend $50 for $10 off. Like why continue lying and building a false narrative. That's NOT what keeps customers.
Date of experience: October 8, 2023
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I returned a package that I put everything in original packaging but after a long time waiting for refund, they denied me! I paid $170 for nothing. Be careful, they don't refund you. Scam scam
Tip for consumers:
I’m very mad about this because I paid $170 for nothing
Products used:
Clothes
Date of experience: June 19, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They are scammers, I didn't receive my product and Temu said it's delivered. If it's true then pls send me the picture of delivery with my house number. I wasted all my money by buying from them. Don't buy from Temu, there's no one to resolve your issues, disgusting customer service.
Date of experience: March 5, 2024
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
So my daughter ordered $20 worth of products and she changed her mind. We sent it back and she got the email that the warehouse received the products, they emailed my daughter and denied her return claiming they haven't received despite us showing proof. She's a teen and this was her hard earn money! Moving forward I am going to bad mouth them with the facts and discourage everybody to NOT buy from this scam
Date of experience: September 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Sort of legitimate scam. All discounts, gifts, freebies are not real.
Absolutely no guarantee that you will receive what described and the amount ordered. The website has a lot of funky features, trying to convince you that you are getting a bargain, good quality at a good price. Well, not the quality and not the quantity that you pay for.
I ordered 3 sets, but received only 1 set. Described as 100% cotton, in reality, not a single string of cotton there! The only good thing about this site is that they refund fast, at least now. Not worthy my time.
Date of experience: April 17, 2023
Hello Elena, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu is paper never trust the company!
I hear people talk a lot of bad thing about the move merchandise electronics on the last five days close all small if your number is nine you're gonna order 12 to fit you. Everything is wrong that disappoint.
Date of experience: February 27, 2024
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
A Game Changer! They truly Do have Free shipping and Free returns. You also have the option of store credit or credit back to your original payment method. The pricing is very good. Now, before I purchase on Amazon or Walmart etc. I check the same item on their site and its usually less. I also love the shipping and tracking. I must say that with the clothing they will pull the old "Bait & Switch" on you! The item looks nothing like the picture on the model, totally different material…Good thing is I just return it for Free and get all of my monies back! Customer Service has been very good! They are now my favorite online store for almost everything!
Products used:
Jewelry, women's and men's clothing, shoes, toys, wigs, garden and kitchen items
Date of experience: June 16, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's like working a 9-5 job to claim free gifts. I spent so much money here but could not get my free gifts because I was short 0.06. This is a rip off. I like what I buy but will not be buying anything again. I need my free gifts.
Date of experience: May 4, 2024
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Really like the quality of the products, the website experience, delivery times and their customer service. There was just one instance in which the product received had a few scratches, but they happily refunded the amount almost instantly. They have a great assortment of products relating to daily household work, DIY and accessories. Way to go!
Date of experience: May 23, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Coming from China it does take a little longer but I see it was founded in Boston Massachusetts! I have loved everything I've ordered so far and plan to order more… Common sense would tell you to order a size or 2 bigger in shirts. I plan on to keep ordering! Thanks for what you do!
Products used:
Clothes, shoes, kitchen items, phone charger etc
Date of experience: June 17, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The order was initially shipped with a specific company which they changed, to the local post office, at the very LAST step of the delivery process. I didn't have the ability to add delivery instructions to the new carrier and my order was lost or never delivered (no picture as proof of delivery either). When contacted customer service the only thing they had to say is that they are sorry!
No refund, no re-shipping of the items, no accountability. I just lost my money.
Horrible experience!
Products used:
N/A
Date of experience: December 1, 2023
Hello Vivian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I never received my order and Temu refused my repeated requests for a refund. I spend 1 hour trying to resolve the issue with their support team and frankly all their comments were empty words
Products used:
Clothes
Date of experience: June 10, 2024
Hello Sharon, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
So far the items I have purchased seem very nice and extremely inexpensive. The issue I have is that my first purchase was shipped out in a couple of days. My second, a couple of weeks, now my third is still sitting just waiting. They are like drug dealers... giving you the first one for free, leaving you wanting more- then slamming you, getting you hooked and leaving you out to dry. Absolutely no one to speak with.
Tip for consumers:
Be prepared to wait forever.
Products used:
Clothing
Date of experience: March 22, 2023
Hello Diahann, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I wish I could give zero stars. My husband got me this cute lamp. It didn't work like it was supposed to. It's supposed to charge then work without being plugged in. Well, it doesn't charge. I was OK with that though because it didn't cost much and it did work while plugged in. Three days later, now it doesn't work at all. Might as well have thrown money in the trash can. Piece of $#*!, Chinese crap. Buy American.
Tip for consumers:
Use another site. This one sells Chinese junk!
Products used:
Crystal lamp that is a piece of $#*! and doesn't work!
Date of experience: December 21, 2022
Hello Roland, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
About 85% of the order I made have been returned to them more than 4 weeks ago and I haven't received my refund most of those order were not as described or shipped unprofessionally. I must also mention that most of those items look pretty cheap.
Tip for consumers:
They need to pack better
Products used:
Household items for kitchen
Date of experience: June 20, 2023
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I have purchased swimsuits, shorts, tops and crop leggings. You are not getting designer fashions here but you are getting fantastic prices and decent quality. Shipping times are longer than with Amazon or Walmart but are free within their guidelines. Make sure to pay careful attention to item descriptions.
Date of experience: July 25, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Only things that are even decent on here is gardening items. Anything electrical, mechanical, metal, tool oriented, clothing is just JUNK. Buyer Beware! Its a site full of just cheap trash that MAYBE you can use once before it breaks. DO NOT buy anything that can be dangerous.power tools, cooking, electrical...just trash.
Date of experience: February 11, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The packaging was extremely POOR quality. One item cracked, and the box of another crushed. The quality of the items, not up to par. Yes, you get what you pay for. I reported my broken item that cost over one dollar and got a.65 cent credit - really?
I gave them a shot, now, will never use them.
Date of experience: March 6, 2023
Hello Matt, thank you for reaching out. We are sorry to know that your order has damaged items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have three orders out there. All three are still waiting to be shipped. It has been well over a week for two of them and they still havent shipped. Im concerned this may be a scam and would like some answers.
Date of experience: March 29, 2023
Hello Jacquelyn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
A great shopping experience. Learn to find the bargains,some are a good buy, some are rubbish but this site is good on refunds & returns with credit quickly organised. Out of the many items I have bought, disappointments are easily addressed with Temu's policy of customer satisfaction.
Products used:
Kitchenware, car cover, storage shelves
Date of experience: March 11, 2024
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought 60 items. All but 6 I eventually was told were out of stock and my money was refunded. Still waiting for the rest of my items to get here. They applied $5 to my account and they did refund my money for the items out of stock but the whole thing was just a big waste of time. I can't believe I spent all that time picking out those 60 items which were for my kids graduation party. So now I have to start all over again. Wasted three weeks on the stupid company! Will never use again.
Date of experience: March 21, 2023
Hello Sarah, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable. We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. Please do not hesitate to reach out to our customer service at https://share.temu.com/SIfmZCHAcBA should you have any further queries.
Placed a order they verified it. Was suppose to be delivered by verification on Feb 9,2024. Got message it was delivered. Looked all over not here. Called customer service repeated questions got no were. Currently out money no items. Will never ever order from this company again!
Tip for consumers:
That this company has such horrible ratings
Products used:
None didn't receive !
Date of experience: February 9, 2024
Hello Frederick, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 8 things from them in two different orders. After seeing my package arrive in a pretty small bag for 8 things I was worried. Upon opening I received 4 items. None of them being anything close to what I ordered. And some being inappropriate items. Very disappointed and not happy. Never will trust them again. Hopefully my money I spent will also be returned.
Tip for consumers:
If I knew I wasn’t gonna get what I ordered I never would’ve ordered from you.
Products used:
Nothing because I didn’t get anything I ordered.
Date of experience: June 28, 2023
Hello Allison, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
They made a mistake and sent packages to wrong house same street address but wrong City!which they take a picture of upon delivery and clearly not my house.Would not refund my money! I had spent several hundred dollars. They suck at taking care of valuable customers and definitely lost this one
Tip for consumers:
Poor customer service and management
Products used:
Placed order they shipped to my address but wrong city. They clearing was at wrong house cause they take a picture but wouldn’t refund my order or replace even though Laser Ship marked as lost!!!!!
Date of experience: June 8, 2023
Hello Lisa, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Clyde, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.