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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I was always skeptical of purchasing from TEMU, it just seemed too good to be true, so I decided to place a small order. Now I'm hooked. Shipping isn't as fast as Amazon - I knew that - and wasn't expecting to receive items as quickly as I did - approx 8-10 days. Pretty good. The prices, good Lord! I thought the quality of my items would compare to the prices, but they don't. Granted I bought a few pairs of sandals for like 3.00 each and I'm not expecting them to last years, but am SUPER happy with the quality and fit for the price for sure! I've made a few more purchases, jeans, sun glasses, sandals, and I've receive everything I've order and am happy with the product. Hey, you get what you pay for, and in this case I'm extremely satisfied with the quality based on what I'm paying. More orders to TEMU and less to Amazon = HUGE SAVINGS for me!
Products used:
shoes, jeans, sunglasses, makeup
Date of experience: August 9, 2023
I have ordered at least 3 times with excellent experiences every time. Each order has been as described and some things have been much better than expected. I will continue to order from them!
Tip for consumers:
I was very skeptical when I first ordered. No need to be. I receive texts updating g when orders are shipped, when the anticipated delivery date is , when it's out for delivery, and finally when it has been delivered.
Products used:
I have used personal products like hair clips, kitchen products, and my last order had some Christmas gifts in it. I ordered a hand rank chainsaw sharpener that can be used away from electricity. When it cam, I showed it to my son and separately to my husband. Both got excited and were impressed with the quality. It was at least 50% less than stores, and probably .ore. I ordered 3 more for relatives. I am very happy with everything I have ordered.
Date of experience: December 30, 2022
Hello Paul, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I order a few items and did not like the quality so I returned them and only got a partial refund on my first order and on the first order you are suppose to get a full refund this did not happen. This company is too greedy for me never again will I buy from TEMU.
Tip for consumers:
They are not creditable and should be put out of business like many others who are not with the BBB.
Products used:
Womens Tops
Date of experience: January 6, 2024
Hello Patty, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I would give zero stars if I could. I bought an extra large dog bed and received only foam. I did not get the cover. I asked to have the missing pieces sent to me. I was told the only solution was for me to return what I had received and be issued a refund. So, I refunded the foam I was sent. They denied my refund saying items were missing. Funny, because that's why I was returning it. I asked what they received from me and that question was ignored. Then they said they have reviewed their shipping process and shipping video and are certain they sent the complete item. So, why would I send back a large piece of foam, which is an important part of the dog bed? I have asked for their proof and have yet to be shown any. I am out a lot of money. You can't speak to anyone directly that has any decision-making authority, only through email, which takes at least a day to receive a reply. The customer service reps on the chat can't really do anything except create a ticket and send it up to another team. I was even given a phone number and the person I spoke to also could only forward my concerns. It's ridiculous and unacceptable.
Date of experience: November 19, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I place an order on Dec 2023 few day latter I notice a withdrawal from my account twice by Temu after hrs on line they send me to chat I spend hrs try to make them understand that they took the money twice they duplicate the order and took it twice I place two identical orders now they said they deliver and no wer to be found! Spend hrs and hrs and hrs finally o call my bank and reported fraud they duplicate the order and took the money twice now I struggle with tru to find wer is the order and try to send it back even do is not my fault but a glinch on the system if I find the order having dificulta try to get a label to return they said once they get the return that I never got them they will refund me the second order! So unfair! I will never ever ever shop with this company ever, I ask to speak to a supervisor they refuse it.
Tip for consumers:
The worst customer service ever they use nothing but computers
Products used:
Various please do not ever ever use Temu , they can commit a fraud and do nothing about it because is no one you can talk to very upsetting
Date of experience: January 8, 2024
Hello Guadalupe, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
I had ordered a wall poster for my ocasssion
But never received it, they say it's been delivered
Please don't order anything from this site and specially if you ordering it for some special occasion
Date of experience: April 13, 2023
Hello Berlyn, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package:https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provide. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Temu Team
Hats arrived yesterday and they were all massed, bent out of shape. This is my second order of similar hats.
Very unhappy with these. Need to be boxed not just wrapped in a bag.
Date of experience: July 13, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is a legit website, no scams or gimmicks! Use this link for an additional 30 percent off your order and receive 100.00 in coupons for future purchases! I promise you won't be disappointed!
Date of experience: April 18, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Ordered garden hose almost a month ago no show do not buy from this company go to your local hardware store so you can see the product purchase the product and return it if need be
Date of experience: June 8, 2023
Hello Anthony, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Had a parcel go missing, by evri.,one minute it was out for delivery the next update said the courier missed the parcel 24 hours later still the same.Temu customer services fobbing there customer off with same excuse time and time again also evri just as bad.WARNING…IF YOU USE TEMU YOU WILL NOT GET ANY HELP FROM CUSTOMER SERVICE THEY ARE LAZY AND LETHARGIC …….YOU HAVE BEEN WARNED.AVOID LIKE THE PLAGUE "…………………..
Date of experience: November 21, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This company is pathetic and a great example of what's wrong with companies. I would never use them again, they can keep.the 20 bucks they stole from me.
Date of experience: July 27, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu might as well be Wish. Thought I'd give it a shot but I didn't received were of extremely low quality. I will never order from them again. Same cheap crap from China
Products used:
None
Date of experience: September 14, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I truly enjoy shopping at Temu, plus the bargains and great deals, package delivery is guaranteed or you will receive a refund and build up funds for your next order
Date of experience: October 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Search is just plain awful
I in in ear monitor systems amd got womens clothing, lightbulbs, and other household items
Ridiculous
Looked a t mens Hawaiian shirts
Fabric description on most was stretchy
No fabric listed or wash instructions
Will not order something i know nothing about
Also virtually no brand names
Oddball brands
What a joke. Selling crap from china
Prime is so much better!
Date of experience: February 19, 2023
Hello Bob, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (candy.wong@temu.com), or call us (1-888-495-8368) so we can help you to resolve this issue as soon as possible. Best wishes, Candy
Not actually for my kid (bc I don't have one) and yes adults can def buy puzzles for themselves without being grandmas! Found a lot of nice patterns for jigsaw puzzles on Temu WHICH I WILL 10/10 BE COMING BACK FOR SOON but this one was what really attracted me. I've been doing this for the past few nights when I want to wind down from an exhausting day and it always calms me enough before going to sleep Thanks Temu for catering to literally everyone, even this grandma-in-spirit <3
Date of experience: March 29, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I placed an order several months ago, the company has the audacity to keep sending me ads and special offers. Well, good luck with your order, as for me...It's like burning money.
Date of experience: June 22, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I placed an order for resort wear
I got a terrible cheap poor quality garments $99 dollars
I send them back in my expense of &30 dollars it is two weeks and still don't have my full refund
They keep sending me my lie after another
I had to file a complaint with the Fear Trading
It is a disgusting terrible company to buy from
They have the worst customer service
Date of experience: February 20, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was really excited to get this because I've been looking forward to making smoothie bowls with my kids for the longest time :) While the lid doesn't exactly fit into the machine (like I have to really push it down and make sure its secured before doing anything), it still gets the job done and we just laugh about the possibility of splashing smoothie chunks everywhere <3 So many fun times so thanks Temu!
Products used:
blender
Date of experience: April 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I am Soo pissed beyond mag...livid...I was SO excited to order from Temu then when I do the 1st order myorder was on hold.Oh wait that's not all. I waited for my refund tried again Sam freaking thing...
Yesterday 6.9.23 I tried for the 3rd time with a diff card... the same fkn thing...
All i want is my darn order@ my door.
Products used:
None because yal suck @ not sending my order
Date of experience: June 10, 2023
Hello Cindy, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is becoming one of those companies that start out reliable then turns to $#*!. CS sucks delivery service sucks(LS) they don't respond accordingly to your complaints I hope they fall on their faces LS and TEMU
Tip for consumers:
They use a company by the name of LS worst delivery service ever LASERSHIP DELIVERY SERVICE THE WORST
Products used:
Dash cam great air cooling fan excellent
Date of experience: August 5, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Just got the new headset that I have been wanting for a while and IT WAS LEGIT SO CRAZY HOW FAST THEY CAME! I just ordered them A WEEK AGO and its already here even if the site said that they'll delivery between 7-15 days since my order is coming from overseas. They let you track your order too so you can see when it's arriving. Super excited to use it tonight and WILL OBVIOUSLY SHOP IN TEMU AGAIN if they keep shipping my orders THIS FAST!
Date of experience: March 13, 2023
Hello Adrian, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have found the exact same puzzles at Amazon as at Temu. Difference between for same puzzle and size as much as $30.00. That is a huge difference. Same manfacturers. Example a puzzles of a Jigfoxy rooster and puzzles of a Kaahee Sea Turtle. Check it out for your selves. Also had picture of rooster but system let me choose only one item. All ready had slightly different rooster. So order number for turtle.
Tip for consumers:
My stars are for Temu's puzzles - wooden and otherwise. Already stated shipping free over $10.00.
Products used:
Wooden Puzzles primarily.
Date of experience: August 20, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I just have one question about the camera it works great but why do I have to buy cloud storage from the Google play store if the camera didn't come from them I'm using my own internet service so I don't think I need to use their cloud storage because it doesn't work well with it I'm just loosing money on that deal please help me to figured that part out because I don't understand
Tip for consumers:
Is it safe to use with the no spam
Products used:
Doorbell camera
Date of experience: April 26, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Two items were received in poorest condition I have ever purchased, they were smelled like garbage by made from like the toxic material in so poor quality as well!
Products used:
None
Date of experience: June 8, 2023
Hello Boris, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered the heated socks and gloves. I do not feel any heat from either. I guess its like they say. You get what you pay for...low price...low quality.
Date of experience: February 26, 2023
Hello Laura, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or call us (1-888-495-8368) so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team