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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Bought several things this last 2 months and i am glad to remove the app.
Who ever knows how to do returns
Tip for consumers:
Not worth the time to shop
Products used:
Wind Decoration
Date of experience: June 24, 2023
I never received my product and spent over three hundred... Can they have guaranteed delivery LOLO? And when I recent out to their customer service, he said they weren't refunding my money.
Products used:
Nothing showed up
Date of experience: February 7, 2024
Hello Stephanie, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 5-14 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can assist with your order tracking and refund. Best wishes, Temu team
I placed an order on december 14th. All items were in stock. Today i get an email stating that they cancelled my order under the bogus claim of suspicious activity. If the site is secure there shouldn't have been any issues. I'm going to try one more time to get my Christmas gifts. Buyer beware...
Date of experience: December 16, 2022
Hello Nasonia, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at candy.wong@temu.com and I'll be happy to look into this for you right away. Best wishes, Candy
Temu is shipping packages from China to their warehouse and they take forever or many times lost it. They lure you with cheaper price for things that you find in 99cents store but they're very cheap quality as well. I waited 3 weeks to get my package from one hour away warehouse but still didn't get it. Be careful with this company. I will never do buy from them.
Tip for consumers:
Never buy from them unless you want to throw your money.
Products used:
Did not receive it.
Date of experience: December 3, 2022
Hello Mike, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
Waited 3 weeks then finally today says speed-ex the delivery service they use said undeliverable. This is for 2 orders I literally get packages daily from Amazon and a few times a week DHL, UPS, FED EX never an issue since 1996 when I moved here. I think the company they are using is stealing packages however they aren't quick to refund they said an investigation first. Meanwhile it clearly states under track my package FAILED DELIVERY SENT BACK. They know I didn't get my package.
Tip for consumers:
They say full refund AFTER the investigation so at this point I don’t know if or when my credit card or if it will be refunded.
Date of experience: March 10, 2023
Hello Tera, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. We are sorry you are experiencing difficulties with your recent orders. Our investigation shows that your package has been successfully delivered. If you need any additional assistance, please contact us at rachel.zhang@temu.com, so we can help you resolve your issue. Best wishes, Rachel
I could right a book with everything that went wrong in my first and only experience with Temu. I will just sum it up with this: It has been a nightmare experience shopping with Temu. Took almost 3 weeks to receive my 2 orders. Both orders totaled 24 items and all of it was crammed into one plastic bag. A thin sack with no protection at all. Items are broken, defective or dollar store quality. And that is just the beginning… Just be prepared if you are going to spend your money with Temu. Also, pay close attention to what you are paying for. Many of the low prices are because you are getting a small fraction of what you would get from other retailers. Even then I was still shorted! Some of the things I bought would have been cheaper to purchase on Amazon or Walmart because of the quantity. Definitely watch customer videos! Especially with clothing. There were so many clothing items I wanted to buy because they looked so good in the advertisement photos, until I watched a few customer videos and saw how cheap the clothing looked. This is definitely one of those "if it sounds too good to be true, it probably is" situations. Sadly, to top things off, I don't even know if I am going to be able to return the broken and unusable items that were finally delivered. I could go on, but you probably get the picture. My instincts told me to stay away. Now I know better. Awful experience all around. I hope this helps. If your gut is telling you not to do it, I would listen!
Tip for consumers:
Read EVERYTHING
Products used:
As of now, nothing.
Date of experience: July 21, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is awesome. I was very skeptical at first because I don't trust much on the internet. But my friend kept winning things so I asked her for help. I've now won like 6 times including a camcorder, telescope, metal detector. Everything I've ordered has been perfect. In fact I seen a cool thing sold locally for $30 and checked there and got it for $6. Their customer service is amazing. Clearly the people below ran to review without speaking to them. My free $100 telescope was missing a piece that wasn't even necessary for it to function, just an added feature and they gave me $100 in credit for something I got for free. Always check back on previous orders because if the price drops they will refund the difference. If it's late they give you $5. It's definitely as good as amazon. Search this for a free coupon bundle afm*******.
Honestly give them a try. If you don't like it, they will make it right. Give them that chance before giving them a bad review. You should do that with any business.
Products used:
Camcorder, telescope, radio, air mattress for car.
Date of experience: August 26, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
How could I say no to Temu when they offer me this good of a deal! Tbh idt anyone could really hehe it definitely saved me from going broke when i was shopping for christmas gifts for my family and friends and im already back on this site to buy gifts for upcoming birthdays this year (and a few things for me as well obvs). Temu aint like them other sites that require you to have a minimum order to avail their free shipping offer and that's why Temu is def my ride or die (+++ i don't even have to feel bad because Temu has their carbon emission initaitve to reduce their carbon footprint)
Products used:
cosmetics
Date of experience: March 15, 2023
Hello Andrew, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I'm 98% of the time a small. I am 5'9, slender, and the shirts are too wide and too short. More boxy than fitted. Better quality than Shien and some vendors on Amazon.
Products used:
T-shirt, tank top, pants
Date of experience: March 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have made 2 orders from this company and so far I am happy. First time I bought some bracelets, earrings and ear buds. I didn't love the earrings but for the price I should be able to give them away. The bracelets were pretty and well made and the ear buds fit me like no others could fit me, paired easily and have terrific sound. I then ordered some over the ear headphones and they also work really well and are comfortable. I plan to buy from them in the future.
Products used:
ear buds, headphones, bracelets
Date of experience: November 23, 2022
Hello Julie, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
Te.u is awful they lie and make no sense. Their stuff breaks and they will not refund you or credit you. You can't get anyone on the phone. Buy American?! Temu is HORRIBLE!
Tip for consumers:
I wanted a full refund I had at least 10 items break show up and break right away l they lie and their crap is cheap?!! I told them I would tell everyone how awful they were unless they have me a refund and they would rather lose customers! They are horrible to deal with!!¡!!
Products used:
They lie and say they will refund but don't!!!! And you can't understand them?!!!!
Date of experience: June 7, 2023
Hello Monica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had about four different orders that I was happy with (epecially electronics and kitchen stufff), before getting some items that I needed to return. I found that their return process was wonderful. As soon as I delivered the return shipment to the carrier, I received my refund (which I chose to be Temu credit). Some items seem to be cheap copies of more expensive originals—-seem smaller, thinner, and not as robust, but the price point is so low it was still worthwhile. I feel that they are trying really hard to get a happy customer base in order to compete with sites like Amazon, and they are doing a good job. Beware though, that often the price given is not for what is pictured, but for a different quantity or colour, so be sure to check the order. I think in future, prices will creep up and other perks (like free shipping and returns) will decrease. My original orders didn't even charge tax, but now they do. I enjoy shopping this site because they have a many items that are new and different from any other sites I've seen (eg. Silicone toe covers). Yes, some things are cheaply made, but with free returns, it seems that the makers of these items won't be in business long. You can get great deals on this site, but buyer beware.
Tip for consumers:
Just check that you are getting what you ordered rather than depending on the photo. The price often is for just certain items, colours, etc. shown on the photo.
Products used:
Computer and phone accessories, kitchenware, some clothing, some tools, some shoes, some camping/beach supplies.
Date of experience: July 19, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered clothing and shoes as Christmas gifts, and will not even be gifting them to my family the quality of them was so, so poor. Also I will not be ordering from Temu again. Over $100 wasted!
Products used:
None
Date of experience: December 29, 2023
Hello Misti, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After my 10 y/o son begged me to buy Temu, he and I spent an hour selecting and purchasing about 15 items. Then the fun began. Chase "fraud protection" declined the charge because Temu was a "new merchant" and I promptly texted Chase the charge was valid which Chase acknowledged. Temu then began sending me emails with instructions for "verifying" that I was the person authorized to use the Chase card. Each time I followed Temu's instructions and verified. Yet, further Temu emails followed. Finally, and against my better judgment, I started a chat on Temu's website. After about an hour of unresponsive "chatting" the chat rep. Finally comprehended that all Temu had to do -- and should automatically have done, was resubmit the charge. The rep. Thanked me and apologized stating "we are improving". I responded, how can Temu even hope to take a run at Amazon, if right out of the gate, it lacked knowledge how to handle today's all too common credit card "fraud protection" declines, especially when charges are submitted by a new online merchant? After assuring me my issue was being given "priority" and that Temu would resubmit the charge without further waste of my time, last night I received yet another nonsensical and nonresponsive email from Temu advising: "we reviewed the information you submitted but it was insufficient to remove the hold on your order. You were not charged for this order. Please submit a document below to verify that you were authorized to use the payment method used on this order." I replied Temu could kiss my $#*! and keep its cheap junk.
Tip for consumers:
That Temu lacks even a clue how to be an online retailer
Products used:
Never received anything but aggravation and lost hours. See review.
Date of experience: July 6, 2023
Hello Steven, thank you for your feedback and we are sorry that you are having trouble placing your order. We have looked into your case and the restriction on your account has been lifted. You can now place your order on Temu! Our system temporarily froze the account, canceled and refunded your order to protect your account safety because unusual activities were detected. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you have any additional questions or concerns, please feel free to contact our customer service through live chat. Thank you for supporting Temu! Best wishes, Temu team
They claimed you can get a coupon when you maximize your order of certain amount. They don't honor the coupon when you did that. They said you will receive your coupon when your orders were shipped. My order was placed on 12/25/22@ 11:19pm. I want to use a $25 coupon that I earned from last purchased now (12/29/22@ 6pm). I was told the coupon is EXPIRED.
My orders have not even shipped to me yet, and the coupon they supposed used at that time of purchase already expired? Scam! Be aware of their coupon!
Date of experience: December 29, 2022
Hello Cindy, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you email me at taylor.wu@temu.com with your order ID, so I can help look into your coupon status right away? Best wishes, Taylor
I'm so disappointed that Temu doubled their minimum order from $10 to $20. I was ready to check out and noticed the increase. Unfortunately, many items I want are out of stock and when they do come back, other items in my cart are out of stock. I'm buying some cheap fake costume jewelry, so getting to $20 isn't easy. With the economy tanking, and a possible recession looming, this isn't the time for increases. I was enjoying being able to buy a few things and treat myself without having to spend too much - I'm retired and on SS. But now I'm loading up my cart with stuff I really don't want trying to reach $20 and that's just crazy! Temu needs to lower their minimum order back down or they will likely suffer from many like me that don't want to spend more and can't find $20 worth of items they need.
Of course I'm also concerned about the security issues with the app; the possible child labor issues and overworking ppl to death, literally. And the affect this could have on the US manufacturing and labor market, which are declining at this time. Supporting the US is very important to me; yet the prices on Temu are enticing.
I have had a very bad experience with customer service one time, but besides that all my orders have arrived as expected on time - minus one and that was the fault of the USPS. The quality of items has been nice - esp for the price, and they've readily refunded a few items that arrived broken.
I hope they will lower their minimum back to $10 per order. If not, I probably won't be shopping on Temu much more.
Date of experience: May 4, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I was reluctant to try Temu because I never heard of it, but I am so happy that I did! My orders get to my house within a week & so far everything that i have purchased is very nice! Try it, u won't b disappointed!
Tip for consumers:
Free shipping, easy returns, there were items that I did not have to send back & they refunded my acct as a return.
Products used:
Shoes, jackets, women’s clothes, cosmetics, pet products, home decor
Date of experience: December 27, 2022
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Tout c'est toujours bien passé sauf quand je commande le 14 juin 2024 et que nous sommes le 17 juillet 2024. Pas de livraison, pas d'information, j'attends toujours alors que la commande est payée depuis plus d'un mois.
Impossible de joindre quelqu'un! On est dans le flou, l'attente sans fin!
Date of experience: July 17, 2024
Bonjour, nous vous remercions d'avoir choisi Temu pour vos achats, et nous sommes désolés que vous rencontriez des difficultés avec vos commandes récentes. Temu est une entreprise d’e-commerce qui met en relation les consommateurs avec un réseau de partenaires commerciaux, de fabricants et de marques, avec pour mission de leur donner les moyens de vivre leur vie au mieux. Nous travaillons en collaboration avec des partenaires logistiques fiables pour garantir une livraison efficace de vos commandes. La plupart des colis arrivent entre 5 et 14 jours ouvrés. Vous pouvez suivre l'état de votre expédition et consulter la date prévue de livraison directement dans l'application Temu ou sur Temu.com. Si l'état de suivi n'est pas mis à jour pendant 15 jours, vous pouvez demander un remboursement intégral et conserver vos articles lorsqu'ils arriveront. Si votre commande arrive après la date de livraison estimée, vous recevrez des Temu crédits en signe d'appréciation pour votre patience. Enfin, si vos articles n'arrivent pas, arrivent endommagés ou ne correspondent pas à la description ou aux photos, vous bénéficierez d'un remboursement intégral dans le cadre du programme de Protection des Achats de Temu (https://www.temu.com/temu-purchase-protection.html). La satisfaction de nos clients est d'une importance capitale, et nous travaillons constamment à améliorer la qualité de notre service. Si cela ne vous dérange pas de nous envoyer votre numéro de commande, veuillez nous envoyer un message via le chat en direct de Temu.com ou de l'application Temu, afin que nous puissions vous aider à localiser vos colis et résoudre ce problème dans les plus brefs délais. Meilleurs vœux, l'équipe Temu
So first I like temu but I just got A package and there was missing pieces and there was no product in the bag like it was just missing and some of the stuff I bought the things were faded I just want someone to help me fix this problem without me having to pay more money
Tip for consumers:
I just want a refund without paying 7 dollars to do so I like temu but if this keeps happening I don’t really want to buy form here anymore and I will not recommend it to my friends anymore
Products used:
None there were missing pieces and it was faded
Date of experience: February 5, 2024
Hello Caylin, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has temporarily placed your order on hold. Please verify your ownership of the payment method or shipping address in your order page to complete your order. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this for you right away and help you find a resolution. Best wishes, Temu team
MY FIRST ORDER NEVER ARRIVED BECAUSE THE DELIVERY COMPANY THEY USE SAID THE PACKAGE WAS DAMAGED SO I CONTACT TEMU AND THEY GIVING ME THE RUN AROUND EVEN PROVIDING PICTURES OF WHAT THE DELIVERY COMPANY SAYING PACKAGE IS DAMAGED.TEMU WANTED ME TO CALL DELIVERY PPL AND I SAID NO NOT MY JOB.I DON'T UNDERSTAND WHY THEY COULDN'T REPACK AND DELIVER MY ORDER.THE OTHER ORDER IS DELAYED AND NEXT TO ORDER SAYS IF NOT DELIVERED ON DATE SPECIFIED YOU WILL GET $5 THAT'S NOT TRUE.IM SO MAD BECAUSE I BOUGHT STUFF FOR MY CAR AND THE ORDER WAS SPLIT INTO 2,SO IM WAITING ON MY SEAT COVERS BUT WONT BE GETTING THE MATS,WHEEL COVER THE STUFF TO MATCH MY CAR SEATS.
IM THINKING JUST CANCEL EVERYTHING AND CLOSE OUT TEMU.THEY SUCK!
Tip for consumers:
READ REVIEWS !!!
Products used:
I NEVER RECEIVED MY ORDER.
Date of experience: July 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I though i give it a go with a small order of 11 Items, 9 Items i was happy with but 2 Items where advertised as Stainless Steel which they are NOT. No good contacting Temu they do not answer, so that's it for me i will not Order again.
Date of experience: May 9, 2023
Hello Rolf, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Do you have a new business model? Like take the money and run? Didn't even get an order number, or an acknowledgment the the order was placed, new email is to the Washington State AG
Tip for consumers:
Use caution
Products used:
fishing, tactical
Date of experience: March 13, 2023
Hello William. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. What you have shared is out of the norm. If you wouldn't mind sending your order ID and a screenshot of your review details to me atrachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
I never heard of an electric garlic masher until i saw it on Temu and I can't go back to regularly chopping garlic ever again! It saves me time and I also use it for other things like onions because it doesn't have to just be used on garlic :) Safe to say that this has changed my life so HAHAAHAHA! I'm so excited to find more handy gadgets in the site so keeping my eyes peeled (get it, peeled? HAHAHAHA)
Products used:
useful kitchen stuff
Date of experience: March 31, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Terrible customer service. They use delivery services that have no clue how to do their job. In my case piggy ship and think it is based in China, and have no idea how to talk to people.
Date of experience: November 29, 2023
Hello Tina, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Took some time to get my order but I must say I love the quality of the hats and the lunch boxes I'm looking forward to ordering something from your website again and thank you
Tip for consumers:
Legit website
Products used:
Hats ECT
Date of experience: March 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team