- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
Share Review on:
Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I was asked to verify my account by sending in photo of last 4 of my card did that. They were unable to verify. Then they wanted a photo of my card statement. Hell no it was my bank statement!
Products used:
A little bit of everything
Date of experience: April 20, 2023
My last items for our granddaughter and our outdoor lights have been great quality, value and arrived on time. I have been impressed and I have not returned any of my items!
Products used:
Baby clothes
Date of experience: April 5, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Long time to get my items and then a very, very poor product. I should have known with the great pictures and descriptions that I was about to get hosed. Just sell junk IMO.
Date of experience: April 12, 2023
Hello August, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I'll be honest, I was extremely skeptical of Temu at first. I thought it was a scam and I told myself i wouldn't purchase or play the games on there. Well, one of my close friends and her family all had purchased items from Temu and had done so multiple times so i automatically gained a little bit of trust in the app and decided to go ahead and order some stuff. It took about a week or so for a large order to arrive, some arrived in parts and ordered arrived in full in a large box. The items are 95% as described on the website. I have placed EIGHT orders so far all of which (except one since I just ordered it) has come in and I've been pretty happy with what I've ordered. I'll say the clothing is touch and go but otherwise it's a win for me. And the games you can play to win free items actually works! Granted it's a tedious method to win however I can confirm it works as I won 4 free items and 2 $50 credits WHICH did work when I placed a $100 order, it was free! It seems to good to be true but this app is legit and I've loved everything so far.
Products used:
Toaster, seat cushions, flower pillows, dog collars and dog leashes, clothing, kitchen items, fair clips, lip balm, smoking accessories
Date of experience: June 6, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am an elderly lady who really cares about how I look and dress. My make-up and hair are always done and I don't leave my home unless they are. I manage a Senior Mobile Home Park. When residents come in I always get complements on either my outfit, my shoes or my jewelry. Most always it is from Temu. After a couple of weeks they will come in and either tell me my recommendation of Temu is the best thing that has happened to them in a long time or they are really upset because they can't stay off of the website. I have several who come in to show me their "new wardrobe". Two people have told me the haven't been able to afford new clothes in years and with Temu they can. One resident told me she can now buy 1 complete outfit a month thanks to my recommendation of Temu. Obviously, I tell everyone.
I was leary of ordering from ANY website other than the popular one, but Temu is wonderful. I get everything I order in a timely fashion and love almost everything I get. I have even bought things for my friends because everything is so inexpensive. They love it too. I think my favorite are the shoes and earrings, but everything else has always been just as described. Love it!
Products used:
shoes, tops, pants, jewelry, make-up, car accessories, cleaning products, eyewear, medical accessories, household goods. Most everything they offer in one way or another. Everything has been very good.
Date of experience: August 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So far I have received 2 perfect orders. I was afraid at first so I only ordered very little. Just received my second order and for the price I am very happy. Hope it stays that way.
Products used:
blouses
Date of experience: July 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu delivery service cannot read because they left my package at the wrong place simply dropped it off somewhere they think they dropped it off at my place well I do not live at a motel I live in a nursing home completely different so I'm out so do not place an order with Temu you will not get your package.!
Date of experience: May 22, 2023
Hello Samantha, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
I really don't understand why everybody says it's a scam. Yeah the stuff comes from China but it's EXACTLY as they advertise. Very good price and really did not take that long, not near as long as some of my orders from other companies have. I paid $17 for all of this stuff. Tons of Christmas gifts for the kids, all came very well packaged, all on time, all here. I am very pleased! This was not a scam. I did a test order to make sure and now I do plan on ordering a whole bunch more stuff. Please note, I'm a very real person, not a robot not an employee of theirs. My name is Deziraye Wald. I live in Denison, Texas, I work at the lake. You can look me up on Facebook. I'm writing this review because I don't have much money and like to find deals like this online to buy people stuff for Christmas. I'm a mom of 3 and I looked at tons of reviews and almost didn't order from them because of the reviews. I was very skeptical before buying from them because all the reviews kept saying it was a scam. Well I'm glad I checked for myself because it definitely was not a scam and everything turned out exactly as I ordered.
Tip for consumers:
Seems like a good deal to me. But I imagine they're going to get pretty busy for the holidays so if you're going to order you probably should do it quickly because I ordered on the 5th and it took about 2 and 1/2 weeks to get to me
Products used:
Nothing yet all for Christmas presents but I checked them out and they all were good quality.
Date of experience: November 21, 2022
Hello Deziraye, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
They send missing or broken or used items, and they refuse refunds! Totally thief! Not recommended at all! Don't waste your time and money and don't buy any thing from Temu!
Tip for consumers:
They are not responsible at all
Products used:
Garlic grinder
Date of experience: February 22, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered three pairs of shoes. The first pair I began to tighten up the laces and the lace tore right through the eyelet. The other two pairs of shoes were advertised as "HEY DUDES" a brand of shoes. These shoes ARE NOT "HEY DUDES". Legal?
Date of experience: February 28, 2023
Hello Todd, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have purchased hundreds of dollars in Temu and i had to return some things and the total for three returns was 35.00. I am not purchasing anything anymore.
Products used:
i did not return the products the charge for returns is too much
Date of experience: January 2, 2024
Hello EILEEN, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Your case is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I boufgt 3 USB sticks - 1x 128 GB, 2x 32 GB. They all have failed latest on their second test with f3write / f3read. The big dirve even disappeared meanwhile from the system. Absolute crapware; I received them a day ago - now trash. Beware of TEMU! Never again!
Products used:
none
Date of experience: June 16, 2023
Hello dk s, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at rachel.zhang@temu.com. Best wishes, Temu team
I just got Instant $10 on Temu for referring my friends. You can do the same after joining! Help me out by signing up today please!
Thank you - Jess
https://temu.com/s/a0fQFviUcwiQFG
Products used:
Everything
Date of experience: September 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Bought several things this last 2 months and i am glad to remove the app.
Who ever knows how to do returns
Tip for consumers:
Not worth the time to shop
Products used:
Wind Decoration
Date of experience: June 24, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Got a selection of metric nyloc nuts. Poor wrench size. Way to loose to be off much use on road going motorcycles, can't tighten properly without wrench slipping off
Products used:
Nuts
Date of experience: December 27, 2023
Hello Robbie, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
At first Temu was good but here lately shipping has become a nightmare altogether customer won't properly address concerns; for example...my 7 year old grandson showed me a picture of a large mouse pad he wanted for his birthday. I looked (realized why he showed me, I'm the cool grandpa) it was an anime girl in a skimpy bikini which is fine with me...you see worse on public beaches, anyway when I received it...she ended up being completely nude with absolutely no bikini at all not ever a trace of it. Contacted customer service about this showed them pictures of item but they refuse to do anything about it at all and tell me sorry to bad " hope this answer puts a smile on your face" then disconnected I've tried for two days to get a peaceful resolution to this but now I'm turning my information over to federal law enforcement for Temu to get investigated for fraudulent activity on their site. My entire family has stopped using Temu over this and are advising everybody they know and keep telling local church's about this to get the word out about Temus lack of respect for their customers. Unfortunately I can't post pictures because of the content but I can tell you Hugh Hefner would complement the work that went into it.
Tip for consumers:
I would recommend not to use them but it's your choice just make sure you order and get what you want because customer service won't help you.
Date of experience: July 22, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Item was suppose to reach between 26thjuly to 2nd August
Airport custom clearance was done on 24th July, there is no update after that
I reached out to their customer service, he does not have a clue where my items are at the moment
It is already the final day of delivery
Date of experience: August 2, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Waited 3 weeks then finally today says speed-ex the delivery service they use said undeliverable. This is for 2 orders I literally get packages daily from Amazon and a few times a week DHL, UPS, FED EX never an issue since 1996 when I moved here. I think the company they are using is stealing packages however they aren't quick to refund they said an investigation first. Meanwhile it clearly states under track my package FAILED DELIVERY SENT BACK. They know I didn't get my package.
Tip for consumers:
They say full refund AFTER the investigation so at this point I don’t know if or when my credit card or if it will be refunded.
Date of experience: March 10, 2023
Hello Tera, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. We are sorry you are experiencing difficulties with your recent orders. Our investigation shows that your package has been successfully delivered. If you need any additional assistance, please contact us at rachel.zhang@temu.com, so we can help you resolve your issue. Best wishes, Rachel
I ordered 17 items 10 days ago haven't heard anything so I call to find out where my package is….have tracking number everything.I was informed all but 2 of the items were returned n refunded….NO MAAM I never received an email haven't received a full refund don't waste ur time with Temu first time even ordering n this is what I get no thx….THX FOR RUINING OUR CHRISTMAS TEMU
Products used:
None never received them
Date of experience: December 24, 2022
Hello Kirsten, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you further. Best wishes, Candy
Temu is awesome. I was very skeptical at first because I don't trust much on the internet. But my friend kept winning things so I asked her for help. I've now won like 6 times including a camcorder, telescope, metal detector. Everything I've ordered has been perfect. In fact I seen a cool thing sold locally for $30 and checked there and got it for $6. Their customer service is amazing. Clearly the people below ran to review without speaking to them. My free $100 telescope was missing a piece that wasn't even necessary for it to function, just an added feature and they gave me $100 in credit for something I got for free. Always check back on previous orders because if the price drops they will refund the difference. If it's late they give you $5. It's definitely as good as amazon. Search this for a free coupon bundle afm*******.
Honestly give them a try. If you don't like it, they will make it right. Give them that chance before giving them a bad review. You should do that with any business.
Products used:
Camcorder, telescope, radio, air mattress for car.
Date of experience: August 26, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I could right a book with everything that went wrong in my first and only experience with Temu. I will just sum it up with this: It has been a nightmare experience shopping with Temu. Took almost 3 weeks to receive my 2 orders. Both orders totaled 24 items and all of it was crammed into one plastic bag. A thin sack with no protection at all. Items are broken, defective or dollar store quality. And that is just the beginning… Just be prepared if you are going to spend your money with Temu. Also, pay close attention to what you are paying for. Many of the low prices are because you are getting a small fraction of what you would get from other retailers. Even then I was still shorted! Some of the things I bought would have been cheaper to purchase on Amazon or Walmart because of the quantity. Definitely watch customer videos! Especially with clothing. There were so many clothing items I wanted to buy because they looked so good in the advertisement photos, until I watched a few customer videos and saw how cheap the clothing looked. This is definitely one of those "if it sounds too good to be true, it probably is" situations. Sadly, to top things off, I don't even know if I am going to be able to return the broken and unusable items that were finally delivered. I could go on, but you probably get the picture. My instincts told me to stay away. Now I know better. Awful experience all around. I hope this helps. If your gut is telling you not to do it, I would listen!
Tip for consumers:
Read EVERYTHING
Products used:
As of now, nothing.
Date of experience: July 21, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was good with the product I ordered last month but I am not good with the fact that I receive many, many marketing ads a day in two email inboxes…there is not a single soul who works at TEMU who knows how to remove one email address from their marketing ads…they are very polite LIARS every time you request help…but you do not receive help so don't be fooled…worst part is I did not agree to go on their marketing lists and therefore will not ever shop with TEMU again…be warned!
Tip for consumers:
Be careful if businesses that do not allow you to unsubscribe
Products used:
Two bed pads for cats or dogs
Date of experience: February 1, 2024
Hello Christine, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
How could I say no to Temu when they offer me this good of a deal! Tbh idt anyone could really hehe it definitely saved me from going broke when i was shopping for christmas gifts for my family and friends and im already back on this site to buy gifts for upcoming birthdays this year (and a few things for me as well obvs). Temu aint like them other sites that require you to have a minimum order to avail their free shipping offer and that's why Temu is def my ride or die (+++ i don't even have to feel bad because Temu has their carbon emission initaitve to reduce their carbon footprint)
Products used:
cosmetics
Date of experience: March 15, 2023
Hello Andrew, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Te.u is awful they lie and make no sense. Their stuff breaks and they will not refund you or credit you. You can't get anyone on the phone. Buy American?! Temu is HORRIBLE!
Tip for consumers:
I wanted a full refund I had at least 10 items break show up and break right away l they lie and their crap is cheap?!! I told them I would tell everyone how awful they were unless they have me a refund and they would rather lose customers! They are horrible to deal with!!¡!!
Products used:
They lie and say they will refund but don't!!!! And you can't understand them?!!!!
Date of experience: June 7, 2023
Hello Monica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm 98% of the time a small. I am 5'9, slender, and the shirts are too wide and too short. More boxy than fitted. Better quality than Shien and some vendors on Amazon.
Products used:
T-shirt, tank top, pants
Date of experience: March 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Doris, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Please contact me at rachel.zhang@temu.com so that we can look into this issue right away. Best wishes, Temu Team