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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Hi, I ordered ( Small Double Layer Creative Office Storage Box)and it arrived in a bag not a box. It arrived already broken, so I returned it, but I received a message that they would not return my money because it did not reach them, this upset me very much because I returned it and lost my money. Hi, I returned 6 items in April 7th. Until now I didn't receive any money until now it is April 14th.
Tip for consumers:
They have not returned my money yet for six items that I have returned, they sent me a message that one of the things did not reach them, and they will not return my money, although I returned it to them
Products used:
Satin pajamas. As for the rest of the things, I returned them
Date of experience: April 14, 2023
Here you get amazingly low prices for very low quality items. I ordered a large jacket. The actual size is medium. I just used it once during the cold storm on Dec 22,2022. This jacket will not unzippered. I had to force it open. Never seen so low quality items. I am 6'5" tall, 165" pounds. The hoody is so small it will not close. Picture included. The zipper will not work after 1 use. I had to force it open
Date of experience: December 22, 2022
Hello Hector, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
One of Temu employee's sent me an email telling me to send a picture of my routing and account number and the back of my debit card I said my card is already on file that's not allowed you're only supposed to see the last four digits of the card they said if I don't give up the information they're going to cancel the order within 72 hours I said cancel the order I will not be giving up my personal information so I called my bank and informed them with the Temu employee was trying to convince me to do too many red flag's
Tip for consumers:
I learned a very valuable lesson with this Temu employee and company don't trust anyone who will send you an email trying to convince you to give up your routing account number and take a picture of the back of your debit card trying to convince me they're trying to help me
Products used:
None because they put one of the transactions on hold the other transaction is in the middle of processing so I wasn't allowed to cancel that one that's why I called the bank to inform them what was going on with the Temu employee and company
Date of experience: October 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Nothing but Scammers, My order was Over $130 worth, and I never got it, they never answered me, and I been calling them and texting them,
Stay away and save your money,
No one answers my emails,
They took my money and never received my order
Date of experience: April 10, 2023
Hello Fadi, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
I ordered a coat for my son for the holidays and after a month got a text that the cost was delivered. I couldn't find it. They were good at responding to my emails and suggested I look around the house or maybe the package was stolen. Neither is true. I have a security camera and no one came to the door to deliver or steal a package. The holidays have come and gone and I still don't have the coat.
Products used:
Never received my purchase
Date of experience: December 26, 2022
Hello Dov, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind, could you please reach out to me at candy.wong@temu.com with your order ID and a screenshot of your review details? We are eager to help you investigate right away to find a resolution. Best wishes, Candy
Multiple shipping delays...yes, they give you $5 when they missing their shipping dates but you have to spend a total of $20 in order to utilize the credit. I will not order from Temu again.
Date of experience: April 10, 2023
Hello kara, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
I was happy with my purchases from Temu. The shipping was a bit slow, (which they tell you). The jumpsuit and sandals I purchased were not top quality, but heck...for the price they are cute!
Products used:
Jumpsuit and sandals
Date of experience: August 17, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They have a lot of nice things in here I bought alot of dog dresses and outfiys they are so cute and a good price and very well made and very reasonable price and bought other dog items I keep saying I'm not buying her any more clothes but I keep going back on the site and just ordered her 3 more outfits can't help it they are so adorable everyone comment how cute clothes she has and says she has more clothes then they do
Date of experience: February 2, 2023
Hello Jeannette, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
More than 15 days ago I made an order the delivery date has already expired and I have not yet received anything I think it is the delivery company that is lasership since with usps it has never happened to me before since it is not the first time I receive packages from Temu I wish they had a better one or that another company would hurt the deliveries of the packages since it also marks delivery
Tip for consumers:
No
Products used:
Everything
Date of experience: August 23, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Stick to Amazon. Package is a week late and it's lost. They can't track the package - it's lost! Told to wait patiently for delivery of items. No remedies to resolve except for a $10 credit - ridiculous! No refund or reshipment of goods. I requested that, but was denied. Previous shipments received were poorly packaged with large openings - surprised that nothing was missing! Stick to Amazon. Temu has the worst customer service! Christmas is a week away and they won't refund for my lost shipment.
Tip for consumers:
Stick to amazon
Date of experience: December 17, 2022
Hi Lynn, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season and carrier availability. You can check your estimated delivery date and track your package directly on the Temu app or Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you have any other questions, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
You get what you pay for. Do not expect what you see on the picture. Its not 100% scam. Its just not 100% true. Lol. Waste of my 11 dollars to figure this out
Date of experience: December 10, 2023
Hello Tae, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have had to cancel multiple items due to shipping issues.
Items are you get what you pay for.
Some items are misrepresented.
I have a package out that is 9 days late.
Products used:
Haven't received product yet
Date of experience: April 4, 2023
Hello Maxwell, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I paid over $ 250 for garbage...bad quality they look ok in the picture but nothing like that. They make the return process so hard I give up.
DONT WAIST YOUR TIME!
Tip for consumers:
The return very hard to do they want you to give up returning which I did!
Products used:
None they are garbage
Date of experience: April 28, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Terrible did not give £112.76 refund for returned faulty item
I returned a faulty dashcam they sent email saying received but will not provide a refund and did not provide an explanation as to why.
Date of experience: October 19, 2023
Hello Ronald, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I went onto this website and said it could not be real. I took my chances and received my order with no issues. Everything was what it said to be and it came on time.
Date of experience: January 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I had to get a new credit card on 2 different orders- never again! The products and shipping was what I expected but get my card hacked was very discouraging- *******@icloud.com
Products used:
Products are what I expected
Date of experience: October 30, 2023
Hello, Thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
The products on their website are of poor quality, thin and not as advertised. Horrible products and you are responsible for using your gas to return the damaged, thin products.
Tip for consumers:
Every thing run to small and is to thin
Products used:
None because every thing run to small.
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The packaging on my placemats was horrible. I hope I can flatten them all back out. This is easily fixed.
I also should NOT need a password to leave feed back, or make a comment on my order
Tip for consumers:
learn how to package.
Products used:
placemats and chargers
Date of experience: June 11, 2023
Hello Trish, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Placed my order on Dec 9th says it shipped Dec 11th. HOWEVER, the post office hasn't received my order and tracking was never updated I was told if it didn't arrive in 15 days I can receive a full refund. It's been over 15 days and now they're saying I need to wait for the order to arrive. How can the order arrive if it was never shipped or lost on transit? Now I'm writing to them again and their saying I need to speak with a supervisor. After that he just stops replying to my messages.
Tip for consumers:
That if your order gets lost you'll be told that you can get a refund after 15 days but they don't hold up to that.
Products used:
None because I never received my order.
Date of experience: December 27, 2022
Hello Kaymatie, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Your case is out of norm. Customer satisfaction is the most important to us and we are constantly striving to improve. If you don’t mind, could you please send your order ID to me at taylor.wu@temu.com so that we can help investigate and assist right away. Best wishes, Taylor
Advertisement for products is not always accurate. Advertisement stated 10 pieces 24X6 Silver Plated Charms but package only contained 5 pieces. Packaging stated 5.
Date of experience: June 22, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I never had any issues with Temu I spent hundreds of dollars getting things I wanted. I have bought my friends things and my friends bought stuff from them as well
Products used:
Jeans and Tshirts
Date of experience: July 12, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered shoes because the price for what I wanted was so good. The came quickly. I was very impressed with the shoes, so I ordered another pair. Excellent service and quality! What's not to like?
Products used:
shoes
Date of experience: September 15, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My last order was stated as delivered, but I did not receive the product and have not have any response from temu
Hence, I will no longer order products from Temu.
No refund or feedback process.
Contact delivery company or seller NOT POSSIBLE ON THIS WEBSITE!
Date of experience: May 27, 2023
Hello John, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
So temu states you can receive 5 free items if you share links but the person your sharing the link to has to sign up and etc thats ridiculous! I actually snt out 20 links and advertised for them for free ans still yet its not enough they actually have to sign up and click on a link.that doesnt wrk! This is fake as hell! All that to get nothing! Disappointe and dnt advertise for them when you receive nothing! Not only that but you have to add a order num just to leavw a review how SHADY Is that! The po num are more than 20 numbers long! Ridiculous I tell you
Tip for consumers:
Maybe you should value your customers more and stop using fake free items for us to advertise for yall
Date of experience: July 24, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
They say you can get free gifts. They never let you get to the end to collect. All they are after is your contacts. Free advertising for them. Wasted time for you.
Date of experience: July 28, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Fatimah, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Temu Team