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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I bought two dresses one was too tight one was too short also bought a sweater outfit which the top was too short and the skirt was kind of huggy but I talked to someone on the phone they said to return it so I did return it but they never gave me my money back they have they merchandise but they refuse to give me my money or credit what I have brought and I would have went along with the credit you know so I can just got something else but they did not refund my money or the clothing back when I talk to him they say they already sent it to my bank account I'm looking at my bank account about every single day more than one time and I know they have not returned my money back and they decided not to do anything about it I will never ever buy anything from them and I hope nobody else do by nothing from these people because they are crooks
Products used:
Sweater suit, two dresses
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
First order with TEMU. Instead of delivering my order to a safe place ie walking through my front gate and leaving out of the elements on my porch, PFL Logistics threw my order (containing glass bottles) over my fence and left it in the rain and dirt in my garden. I had to go climbing through shrubs to even find it, where one would least expect it. When I went to review my order with TEMU, they don't allow you to review on customer service or delivery - just the items purchased. Additionally, I went to contact them to raise this issue and they offer no email contact. The only contact is to chat to a bot. So I outlined the issue and a bot replied and asked me to outline my issue. I told them I had and to read it. It was then escalated to someone else and they to repeated the same line. They deliberately obstruct you and prevent communication and complaints. I have two more orders on there was and they will be the last. I fully intend on writing reviews across social media to warn people what this company is like. Interesting to note they've switched off Facebook reviews... clearly hiding the numerous complaints and poor feedback.
Tip for consumers:
First order with TEMU. Instead of delivering my order to a safe place ie walking through my front gate and leaving out of the elements on my porch, PFL Logistics threw my order (containing glass bottles) over my fence and left it in the rain and dirt in my garden. I had to go climbing through shrubs to even find it, where one would least expect it. When I went to review my order with TEMU, they don't allow you to review on customer service or delivery - just the items purchased. Additionally, I
Date of experience: November 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
After I placed an order, they added junk THE NEXT DAY. They had tried to get me to buy some extra lousy thing the evening before when I placed an order, and I worried that I had clicked wrong. So, of course, I checked the order to be sure they had not added it. It was not there. About 12-13 hours later, they added it for $5 -- something I certainly don't want. It took me exactly 41 minutes of absolutely constant work to get the junk off my order. In a chat, he offered about 5 times to remove something that I had actually ordered. But could not remove the added junk. Then he said he would transfer me to a specialist who could remove it. AND HE HUNG UP!
He had given me a long procedure for me to remove the junk. I finally managed to do that -- after 41 minutes of chatting and work.
Temu does have some nice products, but this policy of adding things the next day -- without the customer's permission -- and then not removing it when asked -- is completely, totally unacceptable.
From now on, I will buy from Wish and Amazon. They have comparable products without adding things to your order -- a day later when you don't expect it.
If it were not for the dishonesty, the horrible customer service, and the hangup, I would have become a regular to customer
Tip for consumers:
Don't buy from them because they wait until the next day to add junk that you don't want. You are likely to miss the notice that comes hours after you place an order.
Products used:
Kitchen utensils, personal items
Date of experience: January 27, 2023
Hello Dara, thank you for reaching out to us. What you have reported is out of the norm. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you may send your order ID to us at help@temu.com, we would be happy to investigate and assist you right away. Thank you! Best wishes, Coco
I placed an order and received an email saying the order shipped and here is your tracking number. As of one week later USPS says they have not received the package yet. Beware of the BS!
Products used:
Haven’t gotten it yet
Date of experience: June 5, 2023
Hello Charles, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Horrible! Poorly packed Do not waste your time and money!,. No packing material one broken item and no instructions with any of the items--what good is a dent remover with no insructions?
Tip for consumers:
Not to order from them--items are cheap--you get what you paid for.
Products used:
assorted items
Date of experience: August 3, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I would like to highly recommend the Temu app to you! With this innovative platform, I was able to save time and money. And the best part is, with the discount code 423 14 10 79, you can even save 20€! Simply enter the code in the search bar and enjoy the savings.
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Using the discount code 42 314 107 9 is incredibly easy. Just enter it in the search bar, and you'll save 20€ on your next purchase. It was so simple to save real money!
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If you have any further questions, I'm here to assist you. Have fun saving with the code 42 31 41 079 and the Temu app!
Products used:
Everything
Date of experience: June 2, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
Download the app because they have a deal of 7 dollars for a Nintendo switch and when I tried to buy it 30 seconds later the app says outstock what a lie LOL, so after that they sent me 15 dollars coupon so I did an order but products looks so cheap and bad quality so not buying any more here with temu and please do not do it too.
Date of experience: May 13, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Temu is like my secret weapon. Whenever someone needs something, I'm like HOLD UP, LET ME CHECK TEMU FIRST! HAHAAHAHAHAHAA I've discovered so many new gadgets and stuff through their site. It's like a whole new world has opened up to me! PLU S I GET SO MUCH VOUCHERS ITS CRAY
Products used:
headset
Date of experience: March 31, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Bought a hair curler. Had a great price. Shipped in the time frame as expected. The whole curling my hair, the thing broke half way around my head. What a weight of money.
Date of experience: July 7, 2023
Hello Laurie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
Absolutely crap company. Order should have been to my place April 13, has been sitting at the airport since April 9th. I have called both post office and Temu and no one can give me answers
Date of experience: April 19, 2023
Hello Taylor, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I also order a lot! I was also surprised about the quality of my items because it was not expensive. I've sent the app to my granddaughters to order what they want. I'm glad this wasn't a sham!
Date of experience: March 20, 2023
Hello Carol, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Many of my (mainly clothing) orders have been fine and on a few occasions I've received a refund due to quality of the material / not as described on the site.
Recently I've been refused refunds for 6 orders of items worth over £240. I sent the items back and received emails confirming the warehouse had received them. They then refused my refund, the reason being that the warehouse hadn't received the items, despite my showing proof of returns.
I appealed this and was again refused for the same reason. There's no email address or telephone contact number on the app so automated live chat is the only means of communication. It's like hitting a brick wall.
I tried to ask for the items back, intending to give them to friends or charities, but there's no option to do so and a non relevant answer is given.
I then went to PayPal and raised 6 disputes with them. So far they've reviewed 3 of these and declined them, stating that my reasons aren't within their cover.
I've gone back to them and asked to look at the cases again, given that TEMU have previously refunded items for the same reasons. One of the items was a coat which I didn't even open. I ordered it in error but there's no option to cancel an order.
So now I've paid over £240 and have absolutely nothing to show for it. I am angry, frustrated and frankly disgusted with the company.
Products used:
Couldn’t use any of them as I returned them but was refused a refund.
Date of experience: November 23, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered stuff from Temu two times prior to this last time that I ordered. I finally felt comfortable spending a little more money since my previous orders did arrive. They sent it this time through a company called piggy ship. And initially I was getting a lot of tracking updates. And then all of a sudden I stopped receiving them and then when they would update, it would only update the date not the actual process it was at. It was in transit for weeks on end. When I contacted customer service because I tried calling the shipping company number and it does not answer, I was told that it's just processing. I told them the tracking is never updated. It seems as if my package is lost and they continued to assure me that it's still just processing. Fast forward to a month after I ordered. I'm getting a refund because my package is NOT coming, but if they would've fix this the couple weeks before when I contacted them either resent the shipment or refunded my money they would not have lost the customer. It was pretty obvious that the package was lost and a five or $10 credit is not gonna cut it.
I think my biggest issue is the disappointment of my kids after I tell them it for sure is not coming.
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I wasn't expecting much in terms of quality, but this was way worse than expected. I placed three orders all before the first one arrived. Here is what I found: Sizes vary a LOT. I ordered several shirts in size small. Two fit, one was enormous on me and one looked like it was for a small child. Also, not sure how a "sweatshirt" is actually thinner than most shirts, but it apparently is on Temu. Other items are really dollar store quality, at best. Anything priced higher than a dollar and you will end up feeling ripped off. The only things that I was somewhat satisfied with were makeup items, although I haven't used them yet. Also, when you order, get ready to be bombarded with texts. While I appreciate order updates, I get one to two additional texts a day offering coupons, "free gift", etc. I also had one order with an item missing. I was offered the option of an immediate credit or wait 8 days to get a refund to my original payment method. Not wanting to deal with waiting for a refund, I opted for the immediate credit (within 3 minutes it said). I then was notified that I had to submit pictures of my packaging and the items I received. Not sure how this shows that my item is missing, but I did that. After doing that, I got a notification that they would need the warehouse to approve my submission and that I should get an answer back in several days and would have to wait until then for my "immediate credit". I will just consider this a lesson learned and won't even be using my credit. The only positive thing that I can say is that they do deliver when they say they will.
Products used:
Makeup, hose, pet item
Date of experience: April 24, 2023
Hello Donna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Like most shopping apps, Temu keeps reco-ing me products they think I'd like. Unlike most shopping apps, I ACTUALLY LIKE THEIR RECOMMENDATIONS! Really beats going thru thousands of products when the stuff I like are already right on the site when you open it! It's fun to window shop too
Date of experience: February 20, 2023
Hello Adam, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Hi, I ordered ( Small Double Layer Creative Office Storage Box)and it arrived in a bag not a box. It arrived already broken, so I returned it, but I received a message that they would not return my money because it did not reach them, this upset me very much because I returned it and lost my money. Hi, I returned 6 items in April 7th. Until now I didn't receive any money until now it is April 14th.
Tip for consumers:
They have not returned my money yet for six items that I have returned, they sent me a message that one of the things did not reach them, and they will not return my money, although I returned it to them
Products used:
Satin pajamas. As for the rest of the things, I returned them
Date of experience: April 14, 2023
Hello Fatimah, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Temu Team
The shipping company delivered to the wrong address and claimed delivered, I contacted TEMU and showed them the evidence such as the photos of my address it's not the address they went to delivered, anyway TEMU refused to reshipment or refund me for those lost packages. What a scam!
Tip for consumers:
The shipping company they use is the worst. Left my packages somewhere else and claimed delivered!
Products used:
Cloths, shoes, gadgets household
Date of experience: November 17, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. We deeply apologize for any inconvenience caused. We have checked your order details and you have initiated a dispute for your order, therefore your payment has been stopped by your payment channel. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Nothing but Scammers, My order was Over $130 worth, and I never got it, they never answered me, and I been calling them and texting them,
Stay away and save your money,
No one answers my emails,
They took my money and never received my order
Date of experience: April 10, 2023
Hello Fadi, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
I was happy with my purchases from Temu. The shipping was a bit slow, (which they tell you). The jumpsuit and sandals I purchased were not top quality, but heck...for the price they are cute!
Products used:
Jumpsuit and sandals
Date of experience: August 17, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
One of Temu employee's sent me an email telling me to send a picture of my routing and account number and the back of my debit card I said my card is already on file that's not allowed you're only supposed to see the last four digits of the card they said if I don't give up the information they're going to cancel the order within 72 hours I said cancel the order I will not be giving up my personal information so I called my bank and informed them with the Temu employee was trying to convince me to do too many red flag's
Tip for consumers:
I learned a very valuable lesson with this Temu employee and company don't trust anyone who will send you an email trying to convince you to give up your routing account number and take a picture of the back of your debit card trying to convince me they're trying to help me
Products used:
None because they put one of the transactions on hold the other transaction is in the middle of processing so I wasn't allowed to cancel that one that's why I called the bank to inform them what was going on with the Temu employee and company
Date of experience: October 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Multiple shipping delays...yes, they give you $5 when they missing their shipping dates but you have to spend a total of $20 in order to utilize the credit. I will not order from Temu again.
Date of experience: April 10, 2023
Hello kara, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
They have a lot of nice things in here I bought alot of dog dresses and outfiys they are so cute and a good price and very well made and very reasonable price and bought other dog items I keep saying I'm not buying her any more clothes but I keep going back on the site and just ordered her 3 more outfits can't help it they are so adorable everyone comment how cute clothes she has and says she has more clothes then they do
Date of experience: February 2, 2023
Hello Jeannette, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
More than 15 days ago I made an order the delivery date has already expired and I have not yet received anything I think it is the delivery company that is lasership since with usps it has never happened to me before since it is not the first time I receive packages from Temu I wish they had a better one or that another company would hurt the deliveries of the packages since it also marks delivery
Tip for consumers:
No
Products used:
Everything
Date of experience: August 23, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Terrible did not give £112.76 refund for returned faulty item
I returned a faulty dashcam they sent email saying received but will not provide a refund and did not provide an explanation as to why.
Date of experience: October 19, 2023
Hello Ronald, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I paid over $ 250 for garbage...bad quality they look ok in the picture but nothing like that. They make the return process so hard I give up.
DONT WAIST YOUR TIME!
Tip for consumers:
The return very hard to do they want you to give up returning which I did!
Products used:
None they are garbage
Date of experience: April 28, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team