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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Everything was delivered in good condition and a day early then promised. Happy with their service. Will buy again. They need to stock more religious products.
Products used:
Sewing
Date of experience: May 11, 2023
I used to shop on the more popular websites but they were really expensive and I'd either have to not buy the item or dip into my savings. So happy that a friend of mine recommended Temu because she said that it was where she did her online shopping to save money. She was so right! I couldn't believe the prices that I saw the moment I checked it out and I kinda regretted every buying from those other websites in the first place. I wondered if it was too good to be true and if they were just pushing low quality knockoffs BUT THE ITEMS WERE SUPER LEGIT! There's no going back once you've tried temu, seriously changed my life.
Tip for consumers:
Some products can be a miss but there is a full refund policy
Products used:
Table light, home decor, bathroom essentials
Date of experience: February 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is the first time I have ever TEMU and my last time. I went and put in my address when I started the process. When the delivery was shipped to me they changed my address to an address that wasn't even a valid address. I went to call TEMU to change the address they advised me since it was already shipped they couldn't change the address that I had to get a hold of LaserShip I called LaserShip who advised me that I they couldn't change the address I TEMU. After about 2 days of dealing with this finally somebody told me they had it taken care of. Then it got to the next stage of delivery and the address still wasn't changed it was still shipped to an invalid address. This is the worst company I have ever seen the worst company I have ever dealt with. Additionally, customer service chat agents don't know their $#*! from the hole in the ground to be straight with you all I got was a run around and a bunch of BS. I never deal with TEMU ever again.
Products used:
N/A
Date of experience: July 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is Avery good company to shop from,you can call them also they refunded me sometimes, I shop from them for long time, I had no problem at all. I highly recommend Temu shop with confidence.
Tip for consumers:
Good company
Products used:
Variety
Date of experience: September 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is terrible, I placed a large order over $100+ they said they delivered to my address in my Apts but I did receive call them and let them know they told well we delivered to your address we can't give no refund or re-deliver it, I've called my of times now they telling me the same thing but now action happening I still dnt have my stuff and it's going on 2 1/2 mths there THEIFS! DONT BUY NOTHING FROM THEM
Tip for consumers:
Temu is ripping off people buy taking there money and saying they delivered your items, can't tell you where in my city that's hilarious I've ordered things on the past but I advise do do it eventually you order something that you payed a lot of money for you might get, Temu and all those overseas ppl are fake and scandal
Products used:
Nothing , they didn't deliver my items to me
Date of experience: September 29, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've been on Temu for a while now and it's always so wild how they always seem to have promos and discounts that slash the prices crazy low! Plus I can easily pay using ApplePay! The amount of money that I've saved shopping everything on this website I CANT EVEN and it's even better because you save even more with their free shipping promo. All i can really say is DAMNNNN
Tip for consumers:
check out those deals
Date of experience: February 8, 2023
Hello Vincent, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have got the warmest pajamas (blanket items and pajama sets) ever from TEMU, very important in the Upper Midwest U.S. I have also got a shawl that wasn't as depicted and accidentally ordered some items that weren't what I thought they were, but I was able to cancel the latter after discovering the Shop Reviews. If you click on the Shop icon (seller) under "Reviews," you can read many more reviews than are displayed under the item description. There is more time to cancel items on this site than usual, though there are sometimes limited refund options. Sometimes they will only give a partial refund and partial store credit, but if you do receive the item, one item per order can be returned for a full refund. Now, I always read the Shop Reviews before making a purchase, and I am generally satisfied with what I receive. I love that I can purchase a pet toy at an affordable price every time I make an order. My pampered cats are used to receiving treats and food in the mail, and are disappointed when I order clothes or other items and there is nothing in the package for them. When I had children at home, it was the same story. I have not bought cat toys in a while because most sites charge $7-15 for them, which is ridiculous! I wish every store had pet items for.40-$1.70 I could add to every order, like I do at TEMU. It doesn't take much to make them happy, but they even have pet tunnels, activity and mechanical toys for well under $10. Pets are family!
Date of experience: April 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I bought something off of Temu for my daughter for her birthday and they never arrived. I don't have much money. So when they had the items cheaper. I bought them.
Tip for consumers:
I have never been shafted before. They need to be shut down
Products used:
I received non of them.
Date of experience: February 3, 2024
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm not re typing my review so I have a screen show down below about my experience. I am not happy that they are giving me the run around. RUN AWAY DO NOT BUY FROM THIS COMPANY!
Tip for consumers:
DON’T ORDER ANYTHING FROM TEMU!
Products used:
None! Received wrong items
Date of experience: March 14, 2023
Hello Tiffany, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Purchase item on the 8th august cancellation of item they said they were going to give me a refund still waiting the company is a joke stay well clear
Date of experience: September 26, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I just started with this coductsmpany so I don't no about the products because I have not got anything yet but I can tell you that you will wait a very long time for your stuff
Tip for consumers:
That it is going to take a very long time to get my stuff should let people no that before they order so maybe they don't want to wait a month
Products used:
Hat headphones
Date of experience: March 19, 2023
Hello John, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking. Best wishes, Rachel
So, my first ordering after I saw the heap on tv. I'm about to move so I'll give it a try. I ordered 3 things but, 1 saw I got 2 of something when I just needed 1. I can custom service. Give them the confirmation number that I got in my email. For over 20 minutes. I heard they couldn't find it because of my phone number. When I asked to cancel the order that BASTARD TOLD ME YHE BANK HAS NOTHING TO WITH IT? JUST HOLD ON?!
$#*! YOU RIP OFF BULL$#*! AND MOST OF UOUR GOOD REVIEWS ARE LIES!
Products used:
NOTHING!!!!!
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
My name is Debbie and this is my very first time shopping with Temu. I was skeptical when l first came across this website and wondered how can they afford to sell things so cheap, including jewelry, like rings,for instance, which l was interested in purchasing,when they look so beautiful in the pictures? I thought they must just make them look really good in the pictures somehow and then when you get the rings they are nothing more than poor quality,cheap cracker jack trinkets. But the more l read about Temu and the more l kept looking at the beautiful pictures l decided to order 6 rings and 2 pendants. I just received my order today from Temu and l was totally surprised and thoroughly delighted with my purchases. The rings far exceeded my expectations and are stunningly beautiful and of superior quality and even more beautiful than in the pictures. They do not look cheap at all, in fact, on the contrary,they look a lot like the real thing. The attention to detail on a lot of the rings and the sparkle of the stones is exquisite, enhancing their beauty and making them look real and expensive. I was blown away and will definitely tell others about Temu and hope to do more shopping with Temu myself soon. I am sure l will be getting lots of compliments on my new rings and the cute cat pendant l purchased too. Thank-you so much, l love all of them! I couldn't be happier.
Date of experience: May 17, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I love Temu, there has only been a few things that I had to send back, super easy, LOVE most of the product. I mean you get what you pay for. I have been very happy with most of my purchases.
Date of experience: May 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
My name is Dora Klinova. I ordered a lot of things from Temu. But many times you sent me different items, not what I ordered. It took a lot of my time to return them and I do not like this. I ordered a rug, size 7X10 feet. You sent me twice bigger rug that I even couldn't handle myself to put it back into the box, and i payed money to somebody to do it. I odered it for $102, now you ask for the same rug $169. Plus you send me speening coupons for $100, and for $200 that i even not able to use them. Can you help me with this?
Date of experience: December 22, 2023
Hello Dora, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Bought this moon lamp because I kept seeing it pop up everywhere on Tiktok and I wasn't even surprised that Temu had it because Temu always has everything I need:> It got delivered today and I love it sm D: like it works super well and its beautiful and my room looks super cool and aesthetic now. Am contemplating if I should also find some fairy lights…we know where I'll be looking for that hehe ;)
Products used:
desk lamp
Date of experience: March 16, 2023
Hello Trevor, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
THREE CHARGES ON MY ACCOUNT FOR THINGS NOT ORDERED AND NOT RECEIVED. I HAVE TRIED TO FIND YOU WHAT THE WERE. THE "ESCALAGE"
INFOROMATION AND YET RECEIVE NOTHING! THE LAST GUY SAID MONEY WOULD BE IN MY ACCOUNT IN THE NEXT FEW MINUTES.
I AM A CONSUMER ADVOCATE AND RARELY ENCOUNTER ANYTHING LIKE THIS.
WHEN YOU GIVE HIM YOUR CREDIT CARD YOU EXPECT THEM TO BE HONEST.WHEN I RETURN THINGS TO THEM I EXPECT THEM TO SAY THEY RECEIVED ALL OF THE ESPECIALLY WHEN THEY WERE IN THE SAME BOX.! THEY HAVE "ESCALATED" THIS 4 TIMES NOW.I cannot get anything to load for photos and the last P.O. IS **************588.WOULD NOT ENTER. ICAN SEND TO AN ADDRESS if you want to give me an address
Tip for consumers:
Hard to put in an order period! Everything keep changing
Products used:
EarPods,lipstick, eyebrow pencils
Date of experience: June 7, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Items supplied are of very cheap quality and fragile. Not worth buying things from Temu.
I wanted to buy shoes but looking at the material i received NO WAY again TEMU.
Date of experience: October 31, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Recieved the orders 3 days ago.Our maltipoo was playing the toy as I taking out some items from the bag and the EYE WAS A METAL SCREW AND IT FELL OFF FROM THE DOG'S MOUTH.
THE HARNESS GOT STUCK ON THE DOGS CHEST THAT I HAD TO CUT IT WITH SCISSORS. Basically, most of the items that I ordered went to the garbage.
Date of experience: April 7, 2023
Hello Charlotte, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
THIS COMPANY IS A SCAM AND ILLEGALLY USES OTGER COMPANIES TO SEEM LIKE THEY ARE LINK TO YOURS. ESPECIALLY IF YOU HAVE HIGH RATINGS. THE OWNER IS FRUAD AND A COWARD AND SHOULD BE SURD BUT CANT FIND ANYONE THAT ACTUALLY OWNS THE COMPANY. HMMM. I WONDER WHY.
BUYER BEWARE!
Tip for consumers:
Scammers suck
Products used:
My soul
Date of experience: November 3, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Twice I have ordered from TEMU. Free shipping with a minimum order. Seperate returns result in employees lying and saying they did not return items. I have proof I did. Customer service is mostly AI-based. It is frustrating when you chat with a machine to get a problem solved. It is called Artificial Intelligence for a reason. Rarely do you chat with a human, when you do they are equally unhelpful they also seem like they are AI. I think that is their protocol to frustrate customers into not wanting to go through the hassle of returning their junk products. I was told for the second time I returned 2 items they only received one item. I was told the second item was lost in the warehouse so quality control could not verify QC. Rather than refund me my money for both items since TEMU lost my return item in THEIR warehouse they refused to refund me my money for THEM losing my return item in THEIR warehouse. Also, Beware 60% of TEMUs' items are poor quality even for Chinese-made products. Shipping takes a long time. I guess I am used to Amazon quality, top-notch customer service, and QUICK shipping. There is some value in shopping TEMU, but there are also a lot of returns for inaccurate item descriptions. Broken items, wrong items and cheap crap.
Tip for consumers:
In their return process, TEMU commits fraud on their customers. Their employees lie and steal customer's returns. Chatting with an intelligent human is VERY DIFFICULT. It is mostly "Canned/Scripted" responses or "Artificial Intelligence" responses.
Products used:
cleaning gloves. metal cleaning scrubber and plastic mouse traps. So many products are returned for inaccurate item description and are fall apart cheap
Date of experience: September 18, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's about time that a business ( brick and mortar or online) offers thousands of products the are actually "affordable" to the people that are suffering the most through, pandemics, out of control inflation, political failures immigration situations and the list goes on and on and on and on. These people are called the "Middle Class". Hopefully, they will not slide from the "middle class to the last class.". As far as I can tell, Temu is going in the right direction in this segment of American Business. In the inevitable end, either the other retailers will fall in line behind them, clone them and do it sincerely or face the same fate as Toys are Us, Kmart, Sears and that list goes on and on. I, myself, am a former retail owner of a group of Hallmark stores. Sold out and followed my basic instincts to do business (service businesses) that the majority of my clients would be able to afford. As wonderful as Hallmark products were, they were becoming "unaffordable" to a large percentage of my customers. Jump ahead 40 years to today June 8,2023, and where do you find Hallmark Cards being sold? Thousand and thousands are being bought at stores like Dollar Tree. The prices are 2 for a dollar or 1 for a dollar. It's like "they" say……. The proof is in the pudding! Good luck and good fortune to
Temu.
Date of experience: June 8, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
As in other reviews, the first 2 orders arrived very quickly, in about a week.
I placed 4 more orders, the first of which was placed on the 9th of October, but still 10 days later the order has not been dispatched.
Interestingly, the second and third orders were also placed on October 11th and 13th, but the orders are not being shipped.
The reason is probably one of two things.
Either the seller didn't timely update their inventory, or only offered fast order fulfillment to new members to keep them hooked.
For the first problem, TEMU needs to tell the customer which product is delaying delivery.
They should give their customers the choice of whether to issue a partial refund to expedite delivery.
Waiting 10 days doesn't make sense. That's a processing level far behind Aliexpress.
The problem is that all 3 orders are being delayed.
I'm sure the last order, the 4th order, will also be delayed for quite a while.
In that sense, I doubt that they provide fast shipping only to new customers.
I will cancel all orders worth $250 if they are not shipped in 5 days because I have a trip planned in 2 weeks.
Tip for consumers:
As in other reviews, the first order was shipped quickly. Subsequent orders require a very long period of patience with the phrase (Sorry! Your package has not been shipped yet, because the dispatching item(s) took longer than estimated. We are trying our best to hurry up),
Customer service is not helpful. They give a $5 credit, but I don't think that outweighs the long-term delivery times.
Products used:
Toy Bricks Models, Wooden 3D jigsaw Models, Metal 3D Models
Date of experience: March 19, 2023
Hello Joseph, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
BEWARE! TEMU is like WISH. It's a scam. You can not "win" anything free from them. ESPECIALLY on the game FISHLAND. Closer you get to the amount to win they throttle the amount you earn as well as cut back the amount of food you can feed the fish! It's deceptive, bait and switch, dishonest! And orders come from CHINA, Therefore impossible to receive within the 7 days they claim. They'll blame airlines for canceled flights. DO NOT WASTE YOUR TIME and MONEY!
Tip for consumers:
BEWARE!! TEMU is like WISH. It's a scam. You can not "win" anything free from them. ESPECIALLY on the game FISHLAND. Closer you get to the amount to win they throttle the amount you earn as well as cut back the amount of food you can feed the fish! It's deceptive, bait and switch, dishonest! And orders come from CHINA, Therefore impossible to receive within the 7 days they claim. They'll blame airlines for canceled flights. DO NOT WASTE YOUR TIME and MONEY!
Products used:
NONE
Date of experience: June 28, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I ordered product from Temu. Never got delivered although I got notices for 7 days in a row that my order was out for delivery. This is as scam and I will never order from them again.
Tip for consumers:
Do yourself a favor and never order from Temu.
Products used:
Never received anything.
Date of experience: July 13, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.