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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
In Temu there are many useful items for good prices. And they offer free shipping even for a small amount of purchase.
Date of experience: October 2, 2023
Temu denied a legitimate request for a refund for items that were lost in shipment because of poor packaging. 47 Items (Some quite heavy) were stuffed in a flimsy plastic bag. The Thin plastic bag broken open and was re-taped by UPS only AFTER many of the items had fallen out and arrived missing. I will never buy from Temu or recommend Temu again. Alex Torok
PS. I contacted Temu a SECOND TIME and sent pictures. They said "After verifying with our warehouse, we've confirmed that your items were indeed packaged and shipped to you. Your package was also shipped in good condition". Of course everything was fine before it was shipped, items were lost in shipment because of poor packaging. This is a disgrace there own DELIVERY POLICY STATES "Delivery guarantee
Temu works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions. If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items."
TEMU SIMPLY DOESN'T CARE.
Products used:
All those that were not missing from damaged packaging.
Date of experience: January 21, 2024
Hello Alex, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I AM SO DISSAPOINTED, I have not received the items even though the courier say's delivered. I complaint to TEMU and they will not give my money back, I asked for reshipment, let's see what's going to happen. I WILL STOP BUYING FROM TEMU. SOOOO DISSAPOINTED
Date of experience: January 16, 2024
Hello Nelda, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I placed 3 orders 2 weeks ago but I still have not received items. Beginning to feel like ripoff.like other companies
Date of experience: March 19, 2023
Hello Peter, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
This is a joke! They sent stuff I did NOT order. Waste of money and time! Don't order from this place!
Tip for consumers:
Don't waste your money!!!
Products used:
None of it. This place is a scam. Facebook do better!!! D
Date of experience: March 14, 2023
Hello Patti, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Bought merchandise totaling over $100 and haven't received it and they won't reimburse me. I will be getting my lawyer
Date of experience: November 27, 2023
Hello, we understand that you haven't received the item from the order. I'm sorry for the inconvenience caused. Based on the results of our investigation, we aren't able to provide a replacement/refund for this order. At this time, Temu isn't able to resolve shipping problems after delivery. We also recommend that you consider selecting a more secure shipping address, such as your workplace, in the future to avoid further problems. Thank you for your understanding. If you have any other questions, please feel free to message us on live chat. Best wishes, Temu team
THIS HAPPENED TO ME A LOT OF TIMES! When I won something from Temu, I never received the items! Whyyyyyy! You're wasting my time and effort on this. AND CUSTOMERS SERVICE IS NOT EVEN HELPFUL.
Tip for consumers:
Worst service and will manipulate everyone
Date of experience: May 5, 2023
Hello Erika, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email help@temu.com so we can help you investigate your rewards issues right away. Best wishes, Temu Team
I bought a DJ18 marked as a professional sound card. Misrepresented low quality product. Ripped off.
Date of experience: February 10, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Never AGAIN! Items was never delivery by the date, still waiting for. NEVER use this company. Love my Amazon Prime! BAD BAD BAD fake company
Tip for consumers:
Never was delivery
Products used:
$#*!s
Date of experience: May 29, 2024
Hello Ricardo, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Cheap most stuff not working will not order again says buy stuff 1st orders get £100 off then spread it £10 of this £16 of that load of bs
Products used:
Gadgets
Date of experience: July 14, 2023
Hello Paul, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've been a loyal customer I believe ever since they started I've had a few packages go missing because of the bad area I live in I had a package go missing the other day temu refuses to give me a refund or resend a new package they say I should stay home all day and wait for my package to arrive but some of us work the delivery driver should know that they are delivering in one of the worst parts of the city and if nobody answers the door package should be sent to a holding place or a redelivery not a phone call nothing just pictures of the item left in my door got home from work item is missing this is the second item in a year first items they covered second item they told me no they wouldn't so shame shame on you temu and the delivery companies who deliver for them there's got to be a better way but I guess a million dollar company has nothing better to do than to keep our money I'm not going to sit home all day take your day off work to accept the package... There are some bad people out there as well they tried to play with the system and make it hard for us honest people to try to get a refund or redelivery of our items
Date of experience: August 12, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I'm so sick of ordering from y'all it take dame near a month to receive your package Im done they not worth it
Date of experience: January 7, 2024
Hello Dorothy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought Multi-function Angle Adjustable Rotatable Mobile Phone Holder Car Phone Mount Dashboard Clip Mount. Price is good, but quality is poor. First time use it, it broken.
Date of experience: May 30, 2023
Hello Tom, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Temu doesn't value loyal customers and I'm living proof. You become less valuable the more you buy. The quality of the Temu products is really about 60/40.60% of their products are very cheap, generic and barely worth the pennies they cost. On the other hand, 40% of their products are all right. However, once you become a loyal customer, they literally become blatantly disrespectful. Like in the beginning they'll give you a $20 off a $60 order or a $50 off a $200 order. 30 orders down the line you think you'd be like on VIP status like most good quality companies put you as however, that is absolutely not the case. Instead they start giving you a five dollars off of a $100 order or a dollar off a $39 order like it's not even worth it because they are charging you full price for items that are definitely not worth the money. After 20 something orders you don't even get their little get two gifts, free or get gifts free after you purchase six packages and things of that sort. Instead, they try to reel you in to inviting other people to win free prizes, or to play games to win free prizes, and as a very loyal customer that is spent literally hundreds of dollars do not attempt to win anything you will never succeed and all of their "this many people won free gifts", is all garbage, deceit, and lies. Trust me no matter how many people you invite to downloading the new app no matter how many purchases you make they are not going to allow you to win in the rare case that you do you would literally have to spend thousands of dollars for $20 worth of free items definitely not worth it especially when they are charging you full price for items that again like I said are absolutely 100% not worth a quarter of the price you're spending. I will include pictures of one of their bull crap games.
Tip for consumers:
I really wish that I hadn’t invested so much of my time and money into such a disrespectful site that does not honor their loyal customers and that actually de-values you the more you spend
Products used:
I only used about a quarter of the items that I received and bought because the other ones were complete garbage
Date of experience: January 20, 2024
Hello Kate, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After all Temu put me thru, I submitted a detailed letter with proof to the State of California Consumer Protection Agency, showing there were indeed two packages and not 1 as Temu insisted over 8 times. I provided the UPS notification received with the weight, date & tracking number prepared the exact same time as the one package I did receive that only had 4/11 items ordered & weighed <1 lb. However Temu never sent my second package to UPS, even though TEMU prepared a label & notified UPS it would follow. Package weighed 4 lbs. All of the documentation with images I sent to CPA moved them to notify Temu. I also sent the same letter to Temu headquarters. After an internal investigation and prodding by the CPA, I received a detailed apology letter and full refund. I gv them 1 star still because I should not have had to FIGHT to make them do the right thing by refunding me. I forced their hand and it was extremely stressful and unnecessary & unfortunate bcuz I really liked shopping their site prior to this interaction.
Date of experience: October 27, 2023
Hello Lady, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
I've usually been a happy customer with Temu and their products, I've always received everything I ordered in a reasonable time, usually less than 10 days. My last order consisted of 11 items which cost me over $61 and I was excited about my pending delivery. Because the order was large I expected two packages but was notified there would only be 1 20" x 17" when it arrived I received a package 15" x 16" with only 4 of the 11 items. I got 2 rugs & 2 bathroom shelves. The bag could not hv fit any other items. I notified Temu of the 7 missing items and within 24 hours they informed me that the warehouse stated all my items were shipped in 1 bag and their records show delivered so my refund was denied. After referring I don't know how many people to this company I feel like a fool, I received $21 of the $61 and they hv refused to ship what was missing or refund me for what I didn't get. Until I get my money back there is no length I won't go to so ppl know it's possible to get royally screwed by this company. I contacted the shipping company that confirmed the size and weight of my package which was less than 1 lbs. and 4xs Temu refused to refund me stating they checked the video and all 11 items were stuffed in a small package & delivered to me which is impossible! Most likely they were packaged in 2 bags & someone mistakenly put a label for someone else on my package, which my daughter has gotten someone's else's order before. I will not rest until I get refunded or the item shipped that I ordered but did not receive. Buyer beware! That's IF you actually receive it! Criminal!
UPDATE! I used my credit to purchase a few of the items I never received a but paid for & then I was going to delete the app. Once I received shipping information I went into my UPS app to track the package to see when I could expect it. I noticed that there was a package also coming from Temu also packaged on 19 September the day after I place my order and it weighed 4lbs. I contacted UPS who stated they never received the package for me to contact the shipper. It is a 4lb package obviously containing the 7 items I never received and yet Temu is still insisting that they checked the video in the warehouse and all 11 items I ordered was placed in one package weighing <1 lb. totally ignoring the fact that I have proof from UPS that a second package was prepared for me the same day that I still have not received! They are unbelievable! Proof provided below! They deserve zero stars!
Tip for consumers:
Every time prior I ordered from this company I was happy with the delivery time I was happy with the cost, and I was happy with what I received. This is the first time I placed a large order and only received a portion of it and my request for them to ship the missing items or either refund me was denied. I’ve never had this issue with this company before and I definitely did not expect them to handle it this way. I’m extremely disheartened!
Products used:
The 2 rugs and two bathroom shelves I did receive were just as advertised however my issue is that 7 items did not come and they denied my refund implying I’m lying about receiving them. The package could not fit all 11 items ordered and they stated I was only receiving one package not 2.
Date of experience: September 26, 2023
I was loving Temu, until half of my package was missing and Temu refuse to accept or a knowledge this. No refund given.
Tip for consumers:
Good until it goes wrong then no way of getting money back
Date of experience: October 16, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ok I finally ordered something,taking a while to get here...worst thing-- I've had fraudulent charges try to hit my account...and one finally did
Date of experience: March 18, 2023
Hello Susan, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Rachel
All the items we ordered came quickly and the quality of the merchandise was better than expected. I would rate it 5 stars
Products used:
All
Date of experience: June 8, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
The first order I received were clothing the are not for me had to send everything back.have other things coming.hoping for better results
Products used:
Nothing yet
Date of experience: June 16, 2023
Hello Ruthl, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I order 4 items but they delivered 3 items only and it hard yo call them the numbered are incomplete and not registered.
Products used:
nothing
Date of experience: May 6, 2023
Hello Kathleen, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu Team
So I was wary about ordering from the website but I did it anyway a $377 order a week later it says delivered well I'm looking around looking around check all my neighbors and no package to be found so I contact customer service and they say it says delivered well I don't know where it was delivered but it wasn't delivered here and no offer for credit no offer for a refund no offer to reship my product no offer for anything. Definitely the worst customer service I've ever encountered definitely a scam site if I could give it a negative 10 review I would. So if you order from this time you better make it a small number because if it's a bigger number they will not refund it and you better make sure you're ready to take responsibility for the Post Office and they're screw UPS because I paid my money I did my part between them and the post office somebody screwed up and I'm the one that it cost. I wouldn't recommend this site to anyone they're slogan should be rip you off to become a millionaire.
Tip for consumers:
The fact that they cheat you out of your money and their customer service is a joke
Products used:
Did not receive my order how can I use the product
Date of experience: July 27, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The quality of the products suck and trying to get them to send the right size is like playing a scratch off. Try your luck you might hit
Date of experience: September 24, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My order was missing items and Temu didn't try to correct their mistake. This wasn't the first time this has happened something needs to be done.
Tip for consumers:
Temu is a scammer.
Products used:
Cup and eye glasses case with my cross over bag the other items I paid for wasn't in my package
Date of experience: September 3, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
What you see on the website not always what you get. Be careful. I ordered 2 items and one was good the other is a cheap version of what is pictured.
Date of experience: March 19, 2023
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Coco
I enjoy the products that I get off their side they're very cheap and they are exactly like they are on the pictures it's nothing like wish
Products used:
Jewelry,shoes
Date of experience: February 15, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team