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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Have been on the app for a few months now and i just really enjoy the experience. Its easy to navigate and everything you could ever want can be found on Temu. Temu offers good quality product at affordable prices while also giving customers endless discounts and sales to help them save more money! Even with the longer shipping time, it's still worth it for me.
Tip for consumers:
give it a try!
Products used:
Weights, workout stuff
Date of experience: May 3, 2023
It's now four days since two separate "in stock" purchases. Items were almost immediately marked as shipped, but USPS shows "Awaiting Items".
Why is Temu not shipping?
So far I'm not impressed. Probably my last purchases using Temu.
Date of experience: February 22, 2023
Hello Frank, thank you for sharing your feedback. Customer satisfaction is the most important to us and we are constantly striving to improve. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. We hope that we can continue to provide the best experience for our customers. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I received and was charged for two tops that were the same. You can't get in touch with customer service and no way to return. The clothes are substandard, made very cheap. I don't order from them again!
Date of experience: August 6, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu had delivered consistently good quality merchandise every time I've ordered. All orders have been timely and all items were delivered that I ordered.if you're complaining about cheap merchandise, maybe that's what you ordered! Great app to use. Everyone at work showed up on my birthday in Temu shirts!
Date of experience: August 11, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have placed a few orders and have found the quality of the clothing to be horrible. Materials are itchy and thin (cotton does not exist) and the website description photos are highly edited and misleading. The costume jewelry is ok for the price but the dollar store has comparable items. BEWARE their return policy is discretional. If they disagree with why you returned the item they will not refund it even in brand new condition and even after you pay return shipping. I think this company is a cash grab and nothing to invest your hard earned money in. Most of the reviews are left by paid influencers as noted on other sites.
Tip for consumers:
They have been paying every Youtuber to promote their products - they are no better than other cheap sites.
Products used:
Costume Jewelry
Date of experience: August 14, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Just spent forever trying to find all the right items for my Christmas shopping on their site only to have all of my recent orders spontaneously canceled for no reason. Been going back-and-forth with "customer service" (if you can call it that) for days and they literally keep repeating "the item has been refunded" when the question I'm asking is *why* my orders were canceled in the first place. Very weird and frustrating experience.
Date of experience: December 15, 2022
Hello Carla, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at candy.wong@temu.com and I'll be happy to look into this for you right away. Best wishes, Candy
Bought this cute skirt as a reward for myself bc smth big happened at school. When I tried it on, it made me feel super pretty and it fit so well! Treat yourself every once in a while, ladies! Especially when you deserve it! Not everything has to be super expensive or come from a famous brand:*
Tip for consumers:
So much cute stuff you deserve
Products used:
Skirts
Date of experience: April 5, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
It's been close to a month. The information on their site states that my order was delivered and received by someone in Compton California however I live in Phoenix Arizona. Still waiting on my order,credit or reimbursement.
Tip for consumers:
Nothing right now
Products used:
Order in California
Date of experience: April 29, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Garbage website with non-existent support. Do not shop here.
Keeps asking to verify payment details when the EXACT SAME CARD was used for an order prior.
They keep denying my verification when it follows the exact same format that they request.
Phone support doesn't exist, keeps ringing. Chat support is over two hours wait. If you go away for a little bit, you get prompted to confirm you're still there, and has to be done within 300 seconds. If you don't then you're back at the begging of the queue for chat. It's designed that way on purpose so you don't receive support.
Tip for consumers:
Non-existent support
Products used:
None. Orders don’t ship.
Date of experience: May 9, 2023
Hello Avoid, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance to resolve your issue, please contact me at evelyn.yu@temu.com and I'll be happy to look into this for you right away. We appreciate you giving us another chance to serve you. Best wishes, Evelyn
Beware! Its a trap. Nothing is free. Never ever participate in their referral program. I seems easy but they just traps you in collecting points like 50 then 25, then slowly like 10, 9, 8 and then 4.5,4.4,4.3,4.2,4.1 etc. You will end up losing time frame of 12 or 24 hours they gives. They post you earned those gift but actually in the end nothing is in your hand. Innocent people don't waste time on this app. It would be million time better if you just sleep or do other things. Thanks
Date of experience: June 17, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
I am an old school person, who preferred shopping in person but Temu changed me. So far they are reliable, on time, I got wrong size shoes return easily and without hassle I got my credit. Stuff is valuable for the price.
Products used:
Jackets, cosmetics
Date of experience: November 4, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu has some really good stuff,like panties, bikinis, a lot of there clothing,some of there hair products are wonderful,the only bad things about temu is the stupid games,they get you to buy stuff and invite friends to win prices,and you never get to a winning point,bc they make the game harder a d harder,I bought 40 dollars in stuff just to see if I could get the points to win,I'm still playing the game bc it started dropping my point, them on the homeland game you grow wheat and it suppose to give you two dollars for every wheat,now im almost won and it started giving me.50 cent,so this app is crooked as hell
Date of experience: August 30, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
You get what pay for. The thing that furnaces me about this online company is they advertise products with the best pictures! Advertising SCAM! They are scammers! I ordered two items and will not order from them again. I got my merchandise but it is cheap material! Nothing like the pictures! So deceiving! Never again.
Tip for consumers:
If you like quality ' this is NOT the site to shop on.
Products used:
NONE
Date of experience: November 7, 2023
Hello Tamara, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It seems like the reviews either are 5 star or 1 star, so I want to give a neutral review
You can get some useful (or useless) items pretty cheap, when they are good it's a bargain, and sometimes surprisingly good, but don't count on high quality. I've bought a lot of similar or some on the same stuff on Ebay and Amazon, usually for a little more.
They are not a scam, but are always trying to upsell with promos, emails, on the site, "spin the wheel" stuff, last chance- this is annoying over-marketing, but must work. You can ignore it, but you can't make it go away.
Popular Items can sell out fast.
Slow shipping, but they are very upfront about that. You can pay more for faster shipping.
No experience with customer service, but generally if you're buying a $10 item it might not be worth returning, I assume they bank somewhat on that.
Tip for consumers:
Don't fall for the upsell. Keep your quality expectations reasonable.
Products used:
odds and ends
Date of experience: March 6, 2023
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
It's not every-time l need $5.00 compensation dear Temu. Every order l have placed so far comes late then they compensate with $5.00 that l cant use cause they need their orders to be more than $20. Besides that the products are usually good just go over reviews first before buying.
Date of experience: June 12, 2023
Hello Jay, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
I ordered a food chopper/processor from them, received one that didn't work, returned it, & they denied my refund with no explanation. Tried the free chat & even they couldn't tell me why or offer a resolution. Do not order from here.
Date of experience: April 6, 2023
Hello Melissa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have placed more than 10 orders on Temu, typically order 8-10 items. Bought mens and children's clothes, jewelry, toys, pool products, kitchen items, and much more. My kids love the dinosaur shirts. The one time I had an issue I received prompt service and refund. Thank you Temu for offering another way to shop, as I hate going shopping into stores.
Products used:
clothes, toys, pool products, kitchen items.
Date of experience: August 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered 2 simple items on 9/23/2023, it's already 10/14/2023 and my order has not arrived. Even though they give me $5 credit to buy on Temu.com, I lost $10 in this transaction.
I don't think I will order from Temu again!
Tip for consumers:
Don't use Temu.com!
Products used:
Not decided yet.
Date of experience: October 14, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Most things look like gauze or poly/cotton t-shirt. I bought 7 shirts, 2 nightgowns, and a pair of capris. Only one shirt was wearable. The rest do not look at all like the pictures. They are some kind of very cheap polyester that I'm too embarrassed to wear. Absolutely horrible. The return policy is too costly to bother. I deleted the app. I don't care how cheap it is; it's not worth two dollars.
Tip for consumers:
Horrible quality
Products used:
None
Date of experience: June 20, 2023
Hello Valerie, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I ordered 15 items from Temu. Some of Prices when ordering increased when I added to my basket. They are sly how they do this like advertising a low price but if you choose a different colour the price doubles. Delivery was on time in shabby packaging. The goods ordered were of low quality but then I did get what I paid for. Half of the items not fit for use. Example sticky back pads only stuck for a day then fell off. My biggest complaint is since I download the app I have received 118 emails, scam, and selling disgusting items. I've Ed never received emails like this before using Temu as I try to be really careful online. I will be deleting the app of course. Be wary if you use Temu
Products used:
Dog toy
Date of experience: November 28, 2023
Hello Vivien, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is a one-stop online Dollar Store so I don't expect high-end stuff. I ordered stickers for a kids' project and was extremely disappointed. I ended up with frustrated kids and angry adults. The designs were beautiful but the stickers could NOT be removed from the backing --even by adults with a razor blade. (11-12-year-olds are normally experts at this.) I'd had a few problems with a previous batch so should have known better. You could NOT feel the demarcation line of the backing with your fingernail.Teachers--avoid! I am so glad I waited to hit send on my next order. I won't be ordering again.
Products used:
Stickers were unusable
Date of experience: July 17, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered three items in my first order thinking it would be cost-effective and consume less time and money than going to the store, Needless to say that did not happen not only did my order not arrive on time but the customer service chat center continually harassed me after I asked them to leave me alone. I had to postpone the job I was using these items on which cost me approximately $800 for the day they did however give me a $5 credit towards my next purchase. So basically they cost me $795 in loss on my very first order this company is no different than any of the other second rate companies pedaling the same items. Jeff Solar was the customer service representative who continually messaged me after I asked him to stop his messages are borderline harassment.
Date of experience: June 4, 2023
Hello Gene, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can further assist you. Best wishes, Temu team
Terrible customer service.I wait for about 5 hours just for having a live chat because they kept ending the chat when I was busying with other stuff while waiting and didn't notice the poping window which they set to test if you are still online. Literally those guys don't allow people working with other things while waiting for a line with like 60 people ahead. And they are literally trying to let customers stay still in that chatting page doing nothing. Not only the live chat but also the telephone call won't work. I wait about 50 minutes and there's literally no one answering the phone.
Terrible quality. Half of the products they sell are trash which you really don't want to let them involve in your life.
They attract people by low price but remember cheap goods are always CHEAP
Date of experience: May 26, 2023
Hello Darina, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I have had to jump through hoops and spend time annoying my family and friends with this site(I referred multiple people, bought multiple orders, and never received my promotion that I was promised)… don't promote this company! I have pictures of the the rewards, promotions, ect… that they lie about! I will post pictures in a few
Tip for consumers:
Don’t do it!!!
Products used:
I bought multiple orders (only received one), referred multiple family and friends (per their request to get a promotion)… lies, lies, lies! I should have known better
Date of experience: March 8, 2023
Hello Heather, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered a LED light strip. Nothing I did could make it work. A seat cushion for my handicapped relative was flatter than a pancake. No cushion to it at all. Portable vacuum for my car? Worked but A) no charging cord & B) The whole think fit in the palm of my hand! GARBAGE! Nothing but garbage. Another Chinese app meant to read your phone & nothing else.
Tip for consumers:
I wish I'd known that what they sell is best used in a landfill somewhere.
Products used:
One tiny bedroom light. Everything else was trash that didn't work.
Date of experience: June 28, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team