Review of Temu: Not worth it
Thumbnail of user loiss307
Rhode Island
4 reviews
164 helpful votes
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June 2nd, 2023

I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2023

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    Temu

Temu

Overview

Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.

  • Service
    1140
  • Value
    1150
  • Shipping
    1187
  • Returns
    830
  • Quality
    1082

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 10.2%
Positive
11
Neutral
2
Negative
95
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Reviews (1,725)

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Reviews that mention popular keywords

customer service (359) credit card (58) post office (24) phone number (19) delivery company (19) return process (17) search bar (12)
Thumbnail of user gary112259
Canada
1 review
0 helpful votes
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March 29th, 2023

Like the fast delivery, and good quality products. Very happy with my order. Will use again for sure.

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.

Thumbnail of user janh643
GB
1 review
0 helpful votes
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July 8th, 2023

Delivery takes forever, cant get hold of anyone to ask where order is
Wont be ordering from them again.

Tip for consumers:
More contact with customer services

Products used:
Clothes
Socks
Home

Service
Value
Shipping

Date of experience: June 8, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello Jan, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team

Thumbnail of user boobalooc
California
1 review
0 helpful votes
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October 26th, 2023

It's one step up from wish because the shipping is better. Don't fall for their "free" stuff. Scams and a waste of time.

Tip for consumers:
They always have these scams telling you you can earn free stuff or get free stuff and they make it just about impossible for you to get. Total waste of time!!!

Service
Value
Shipping
Quality

Date of experience: September 26, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team

Thumbnail of user elleskadoo2
Virginia
1 review
0 helpful votes
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June 27th, 2023

Item sizing on the bag is NOT what was actually delivered. Poor quality. Zero customer service. 1st and last order from our crew.

Tip for consumers:
Poor quality and zero customer support response. Wrong sizes in the individual bags. The jewelry was okay for costume jewelry. Will not use the company again.

Products used:
Kept all items. Not worth the hassle to return to China.

Service
Value
Shipping
Quality

Date of experience: June 26, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user trickyd1
Michigan
1 review
1 helpful vote
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January 29th, 2023
Verified purchase

Temu is terrible. Can't contact customer service or the seller even with app. Pay a bit more for better

Tip for consumers:
Explore options. Pay a little more for reputable services

Products used:
Order incomplete. I want what I ordered

Service
Value
Shipping
Returns
Quality

Date of experience: December 30, 2022

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Tricky, thank you for your feedback. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices.Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. Our customer services team can be reached through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco

Thumbnail of user travislancasterab
Canada
1 review
0 helpful votes
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April 7th, 2023

Quality products, fast shipping, reasonable prices. Far beyond expectation, awesome! Just hope they will make Wish list available

Date of experience: April 6, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.

Thumbnail of user kevinm4132
Kentucky
1 review
2 helpful votes
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July 28th, 2023

Ordered several things from them and my credit card got hacked, could have done without the hassle, I'm not sure I'll buy again.

Date of experience: June 28, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello Kevin, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to karl.wang@temu.com, I would be happy to further investigate right away. Best wishes, Temu team

Thumbnail of user janices1134
North Carolina
1 review
1 helpful vote
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February 5th, 2023

Prices are affordable and I love their basic house hold items. Delivery wait is too long. 2 weeks top.

Service
Value
Shipping
Returns
Quality

Date of experience: February 3, 2023

Thumbnail of user cocoz7
Coco Z. – Temu Rep

Hello Janice, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days.Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco

Thumbnail of user w.starlette39
Washington
1 review
0 helpful votes
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June 7th, 2023

Somehow my address got changed right before delivery I will never order from there again.I'm really mad about it

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Starlette, thank you for reaching out and we are sorry you are experiencing difficulties with your order. It sounds like your order may have been shipped to an incorrect address. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Temu Team

Thumbnail of user stepheni319
New Mexico
2 reviews
0 helpful votes
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July 14th, 2023

Clothing, gadgets, supplies, have been delivered quickly and surprisingly good quality. Tools decent for bargain prices.

Products used:
Tools, clothing, solar lights, electrical supplies, craft suw

Service
Value
Shipping
Quality

Date of experience: July 13, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Thumbnail of user wendyd651
New York
1 review
0 helpful votes
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June 11th, 2023

Not impressed with styles or fabric, cheaply made!I personally would advise saving your money! Cost more to return than it's worth.

Date of experience: May 12, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello Wendy, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.

Thumbnail of user sw862
Rhode Island
1 review
0 helpful votes
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October 12th, 2023

Never received merchandise and charged my account for items not wanted be aware *no customer service!

Products used:
Horrible customer service no help with items not received and charged for! Items I didn't order aswell and charged for NO RESOLUTION!

Service
Value
Shipping
Returns
Quality

Date of experience: September 12, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user hanie7
Texas
1 review
0 helpful votes
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April 13th, 2023

Nothing as described wallet arrived totally fake and this is not a legitimate website,not recommended at all,stupid scammers

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Hani, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco

Thumbnail of user marim6
New York
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

I LOVE me some temu, Temu is where's it at, Get you some temu, download that app lol. I'm not going lie it's addictive, everytime you here that ding notification just wanna shop, Im up to my 4th or 5th order.

I seen complaints but Like any site you have to be realistic and use common sense look at shop reviews and customer reviews as they are not the same thing, each seller on temu is different not just one general person so the quality is going to varied.

Shipping -Theres multi shipping company they use, depending on product location could be in muliti places and your location is hows it's determined. Like most of my packages arrive early within 4-7 business days if postal delivery, other carriers have their own time frame so it could be 7-10 you need to look down at estimate delivery time they give you while ordering it tells you how long or order early so it can arrive on time they notify every step of the way. Don't buy stuff you need immediately.

Products- I don't care what nobody says if you spend a dollar or 2 don't be expecting high quality premium stuff all the time, its going break or work like a cost a dollar sometimes... No different discount stores it varies.
Everything I bought came exactly as pictured, quality varied depending on the seller for example I bought a cosmetic bag cost $10 it's amazing, came exactly as shown, no defects, brand new smell I like, perfect in size, nothing leaks out it's waterproof, fantastic.
I bought clothes sizing is tricky because you have measure yourself sometimes you can order a size down varied on item, Quality is great, cost me $10-15 dollars, wash up well without fading or tearing apart, didn't shrink in the dryer. Don't expect the exact pic as it's a copy of what the picture looks like but still great and colors are vibrant and bueatiful. I did buy some bottle stopper tops and can covers for.98 cent when I tell you they work amazing, I was like let's get it temu. Exactly as pictured, quality and all.

Pricing - pricing varied, typically low as.89 cent til 100s depending on product, they have deals all the time, no need to worry about that, always free shipping.

Overall I'm very pleased with temu, and will continue to support there business for very long long time.

Products used:
Skirt set, Spray Bottle, The bottle & Can Covers, Cosmetic bag, Knee Pads etc

Service
Value
Shipping
Quality

Date of experience: June 9, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user matthewjoethompson2
GB
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

Love free games allways winning stuff to play copy code
4448THREE9774 search bar in temu numbers only
Orderd stuff most is brilliant and any complaints allways refunded so can't complain

Products used:
All seem good

Date of experience: July 1, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Thumbnail of user pamelag168
Georgia
17 reviews
50 helpful votes
  • Send Message
May 30th, 2023

I've placed/received several orders from Temu and I'm satisfied with them all. I've only had to request a refund or store credit for three of my items. Which isn't a big deal, it's hit or miss with shopping. You would think that with the low prices, the items aren't the best quality, but most of the ones I've purchased are. I like to browse the app, just to see what they have. Customer service was very professional, knowledgeable, and courteous. My refund was returned in a timely manner and so was the store credit.

Now, if your looking for high-end name brand products, continue looking. If your looking for dependable, affordable, and unique finds, then look no further. Keep in mind though, not all products are going to be what you wanted/expected, as with any other store. Some will be just what you wanted/expected them to be. Especially, shopping online. Happy customer here and I will continue to shop from Temu

Temu's "free gift" is scammish to me. They have you select gifts that you're granted, after spinning the wheel (five for me). Now, in order to get your "free gifts" you have to invite several friends thru message, email, etc. They have to select your invite, download the app, and create an account, which I didn't know before sending. Ok, after each one do so, you get money deducted from the total of items you chose (thought they were free though). Several of my invites were answered, good right...nope. It started out with $4 deducted, $2 deducted, $1 deducted, $.50 deducted. Now, I only had $.50 left to go, before I could get the items for free. How about another invite was accepted and they only deducted $.30. Yet, they're still asking to refer a friend, I'm done! This is they're way of getting free advertising, without paying you to do so. Another scamming marketing technique. Don't fall for it as I did...it's a complete waste.of time.

Products used:
Shades (men and women), earrings, shopping bags, etc

Date of experience: May 30, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello Pamela, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team

Thumbnail of user yangshuyue111
Virginia
1 review
0 helpful votes
  • Send Message
January 6th, 2024

I requested a refund due to the oversized clothes I received from my purchase. I diligently returned all items in a single package via UPS. However, a week later, I received a message from Temu stating they hadn't received a portion of the items intended for a refund. I found it perplexing that only part of the return could be lost. Currently, the customer service team seems to be implying that I never returned those specific items, which I find both ridiculous and unacceptable. They charged me again for those stuff I already returned. Such practices are not aligned with proper business conduct in the United States. It's disheartening to experience this, and I am disappointed in their handling of the situation.

Here is the response from Temu:

*******@temu.com
1:33 AM (7 hours ago)
To me
Dear Valued Customer,
We apologize for the delay in our response regarding the payment dispute in your order PO**************037 and we apologize for any inconvenience caused. Please be assured that we are working hard to address your concerns, and we appreciate your patience in this matter.
We are pleased to inform you that after Temu chargeback, we successfully processed the refund again on Dec 13,2023 11:25:23 pm EST with the total amount of $52.71 to your original payment method. Please check your account for the refunded amount as the receiving time for the refund may vary based on your financial institution, ranging from 5 to 14 business days.
Thank you for giving us an opportunity to resolve your concern and rest assured that everything is all set now. If you need further assistance, please feel free to reach out again. Hope you have a great day!
Best regards,
Taming
Temu Customer Service Team

Products used:
Clothes

Date of experience: December 13, 2023

Thumbnail of user candyw105
Candy W. – Temu Rep

Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team

Thumbnail of user sandraf1722
Minnesota
1 review
0 helpful votes
  • Send Message
November 7th, 2023

There is no way to talk to Temu. Sent wrong items & over charged me. I want to return it all. Do pay return fees?

Tip for consumers:
I did my best to contact them. Not possible. They sent me an item I did not order. They over charged me for the total of all.

Products used:
none

Service
Value
Shipping

Date of experience: October 8, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user vclarke13502
New York
1 review
0 helpful votes
  • Send Message
January 8th, 2024

Can you accept my invitation to help me get free cash?
Download Temu app and search my code on it!
👉👉👉Copy my code: *******

Date of experience: January 8, 2024

Thumbnail of user rachelz260
Rachel Z. – Temu Rep

Hello Vinny, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Thumbnail of user jd1111
Australia
2 reviews
11 helpful votes
  • Send Message
May 14th, 2024

After having bought items from Temu on numerous occasions. I have come to the following conclusion based on my experience.
The majority of the products are cheap compared to other online shopping websites. Shipping has been on time and without incidents.
The downfall of this online website comes down to the quality and the courier packaging of the products.
The upside is that there is a price adjustment within 30 days, so if the item you bought is cheaper now than when you made the purchase, they refund you the difference. (We are not talking a big difference here, just a dollar or two at most)
All products are packed in one plastic courier bag without bubble wrap or any protection from damage during transit.
Thus far, at least one item has quality issues in almost every order. While Temu prides itself in its free return policy within 90 days for the first return, this is not true as there are hidden costs. You are responsible for the return packaging and taking the package to the local courier. It costs you time, effort and petrol depending on how far you are from where you need to drop off the package.
Also, many reviews have complained that Temu's return process is tricky. Almost all items are eligible for returns and refunds within 90 days from the purchase date. However, it states on its website, "Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set" are not eligible. Again, this is not true. A friend bought a T-shirt, and the stitching came undone after one wear. Temu requested that he return the item before he get a refund.
The almost sold-out sign is a regular sight. I had "almost sold-out" items I put in the cart using my phone, and I had forgotten about it. Two weeks later, it's still available with the same old warning. While this could be true, items have sold out - when they dropped their prices to dirt cheap. But most of the time, it's more like a marketing tactic to urge you to buy.
In conclusion, there is no accountability for bad quality. No one but you will have to pay the price, literality. Temu's motto of customer service being their priority is debatable; if this were true, QUALITY ASSURANCE would be their objective. No, it's QUANTITY they are focused on. It is the reason why they don't have an exchange policy. They would refund you for quality problems, or if it's not the right size, you would buy the product again if you want. But then it's likely that you will have to buy other stuff to meet the amount required for the free shipping. Their quality rating is consistently low in the majority of the reviews.
Buy at your own risk, don't be surprised if you are filling the billionaire's pocket rather than shop like a billionaire!

Tip for consumers:
Don't trust the ratings alone. Temu will always display the highest rating reviews. Go to the rating filter, and have a read at those with 1 or 2 stars. It will let you know what the problems are with the item. There are other buyers who post the photo of the product they received against the ones advertised. Those are the most helpful. Last but not least, don't buy stuff you don't need just to make up the free shipping amount. That is what it is designed to do. It's a greedy strategy!

Products used:
miscellaneous

Date of experience: May 4, 2024

Thumbnail of user javierx8
Javier X. – Temu Rep

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user samf459
Minnesota
2 reviews
0 helpful votes
  • Send Message
August 24th, 2023

I have purchased multiple times from Temu & love everything about it. Prices are 2nd to none & free shipping & good product.

Tip for consumers:
I have purchased about 6 times from Temu & its been excellent.

Products used:
everything

Service
Value
Shipping
Quality

Date of experience: August 24, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user tonyad269
Georgia
1 review
0 helpful votes
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January 23rd, 2024

I placed my 1st $45 order in October 2023. It was delivered within 10 days. I returned the items because the clothes did not appear exactly as shown and the material was not as expected. I have placed 5-6 more orders since.

Be warned! I placed a large order (3D tiles, sink faucets,ceiling light fixture, towel racks,etc totalling $400 in December 2023. They arrived in 7 packages wrapped in Temu plastic wrap. They were mostly plastic appliances that I did not like so I returned them unopened, not damaged, in the original Temu plastic packaging. UPS could not use 1 return label so I contacted Temu by chat and was sent a second label and advised to use 1 large box for each label. I purchased 2 large boxes and used the labels that were sent by Temu online representative (while I was at UPS store). The UPS representative packed and scanned my returns.
Fast forward to January 2,2024. Most of my returns were denied (54 of the 56 items) because they were not shipped properly or could not be found. I used their label and was instructed and sent a new label while in the UPS store. EVERYTHING was shipped together (56 items). They credited $56 for 2 items, but the items that they credited actually totaled $83.
After contacting a representative in the chat I was frustrated, but informed that the items had already been credited back to my credit card previously. Not so!

There were actually 2 large boxes of merchandise sent back to Temu. Approximately $400 each. They credited 2 items from each box, they did not give correct refund amounts, they did not return the unused, unopened, new merchandise to me. My online claims were denied again today 1/12/24, I do not have any products. Just a credit card bill, but they did receive my return. Interesting how they received a few (2) items out of
Each box that contained 50 plus pieces. They later stated that the items were previously returned and credited (see screenshots). They lied, they were not credited back to my credit card account and how could that be if Temu had not received the packages yet?
I will not stop here because this has to be illegal!
You have been warned!

Tip for consumers:
TEMU a great site UNTIL you have a large return. The process of returning then haggling them day after day to get your money back because they decide not to check the products, but instead just deny your returns even when they have your products back in stock is ridiculous and frustrating.

Products used:
Sandals, dresses, swimwear, jewelry, nails kits, wall decor, and sweaters

Date of experience: January 16, 2024

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Lea J. – Temu Rep

Hello Tonya, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user jimenam14
California
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

They sent me a notification I received my package but I never did, I sent them an email and it says the email doesn't exist.

Service
Shipping

Date of experience: April 19, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Jimena, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team

Thumbnail of user feliciar206
Mississippi
1 review
0 helpful votes
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July 13th, 2023

I like Temu! I think it's great! With inexpensive items that would cost much more on other sites! I would recommend this to others?

Date of experience: July 13, 2023

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Evelyn Y. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Thumbnail of user Shonachestnut
New York
1 review
0 helpful votes
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November 1st, 2023

I was introduced to TEMU Let me tell u I luv luv luv this site. Cute clothes, reasonable prices and quick delivery not to mention, tracking is amazing! I am ADDICTED to TEMU,, shona c.

Products used:
Flip case for phone , 3 beautiful dresses

Date of experience: October 30, 2023

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From the business

Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.

Business History

Start from Sep1st 2022 in the USA

Company Representative

Thumbnail of user candyw105
Candy W.
Typically responds within 9 hours

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