Temu

My orders all arrived within expected times, no missing items. Totally satisfied, will continue to order from Temu...

Ordered 2 dress on 03/12/23
Still haven't received them. No more TEMU shopping for me. If you need something quick this is not the site to use

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I HAD A BIG PROBLEM WITH TEMU THAT LASTED 2 MONTHS, BUT I WANTED TO TRY ONE MORE TIME TO SEE IF TEMU HAS BETTERED CUSTOMER SERVICE. TEMU COLLECTS THE TOTAL AMOUNT OF ORDERS USESES THE MONEY TILL THE MERCHANDISE IS NOT RECEIVED BY THE CUSTOMER THEN ASKS FOR A REFUND THEN 2 MONTHS LATER MAYBE. AFTER THE CUSTOMER DISPUTES THE MONEY CHARGE BACK TO TEMU'S ACCOUNT THEN THEY REFUND THERE NO CUSTOMER SERVICE WHATSOEVER. I CALLED AND WAITED 5 HOURS STRAIT NO ONE ANSWERED YESTERDAY ALSO I CLICKED ON THE OPTION ON TEMU WEB PAGE WITH MY PHONE # NO ONE CALLED ME BACK, TODAY CALLED AGAIN NO ONE ANSWERED AT ALL THRU ME WAITING ON THE PHONE ALSO AND. 4 TIMES I SELECTED TEMU TO CALL ME BACK AS TEMU WEB PAGE OFFERS I INCLUDED MY PHONE # EACH TIME ON ALL 4 TIMES. THE REASON FOR MY CALLS WAS I HAVE CHANGED THE PAYMENT METED TO DELETE THE VISA CARD ON FILE ( IT WAS STOLEN) AND ADDED A NEW CARD, BUT WHEN WANT TO CHECK OUT IT WON'T COMPLETE THE PURCHASE. EVEN THOUGH NEW ADDED CARD SHOWS ON MY PAYMENT ACCOUNT POPS UP A LINE ASKING ME TO SELECT ANOTHER CARD OR ANOTHER METED WHICH IS WHY TEMU BANCKRUBED OR NO LONGER EXIST. WHICH? MAYBE THEY DON'T MAKE ENOUGH PROFIT TO HIRE A CUSTOMER SERVICE REPRESENTATIVES. UNLIKE AMAZON AND E BAY. I DON'T THINK ANY ONE WILL REPLY TO MY EMAIL.

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I've had great luck with EVERYTHING I've bought. I refer Temu to everyone. My cart is full again, live the variety of items

I love the 30% discount y'all do I'm happy I can revive this item I'm glad people can actually receive ok

I got what I wanted heard you don't always get what you order I'm happy with mine ty marty I'm very happy

EVerything i have ordered has been great including clothes, baby clothes and misc items. I use them alot.

I have been shopping with Temu for a while now and have never had a problem until recently. Have always received my packages with no problem. I rently ordered $200 worth of products and didn't receive them. Tried calling Temu and it took forever to get someone on the line. They told me, they could reship my item. I asked if they could please send it to a different address and they told me absolutely not. So they shipped it to the same address and the package is missing again. Tried to reach out to them again about the second package for two weeks. I was on hold for over two hours every time I called never speaking to anyone. They prefer you to chat with them. Opened up chat and they ask you the same questions over and over again, which pisses you off. You can't get anybody on the phone and you have idiots on chat. Someone named Jennifer keeps opening up a ticket and then closing it out. I haven't gotten anywhere with this company about my merchandise. I emailed yesterday and they emailed me back stating there is nothing they can do about my lost package. They will not resend the merchandise or refund me. Says in the future use a better address. Had no knowledge that my address was not a good one because I always receive my packages from Temu. Second after the first order was lost I asked if they could send the reshipment to another address and they said NO. So what do you do. Im not angry just very disappointed and I hope this does not happen to anyone else. I'll just take my business elsewhere. I'm still out of $200. The most important thing I've learned through all of this is, with any company make sure you have a real number and can speak to someone and always read their reviews first.
Disappointed "CASSY" from Chicago

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Placed an order for 5 items on December 14th. Tracking is not updated since 14th. Gave me a delivery day of the 27th. No package. 28th still no package.customer service is not helpful. No need for 5.00 credit as I will not order from this website again.

December 30th. Still no package. Still not tracking updates.

January 2nd... still no package. Tracking STILL HASNT UPDATED. Again, customer service is no help.giving the same excuse...keep say that if no updates on tracking for 15 days you'll get a refund. That hasn't happened...

January 7th... still no package. Tracking still says it's in Evansville as it was on December 14th. Called the number and asked fir a refund and was told it would be applied as temu credit. I said no. I want it back on my card as I will not be ordering anything else of this scam website. Lady said she would put in a request for it to be applied to my original method of payment... 2 days later I get a message telling me that I have been credited 38.59 to my temu account...

I get the feeling TEMU makes items for children. Size charts dont work! You get what you pay for! Mmmmmmm

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Temu's a great place to get great items for great prices. I personally love Temu and have nothing but great experiences, received everything I've ordered, if it showed up damaged I've been refunded in full (to my Temu account) within about 15 seconds. If I get something that was misleading in design, material or size, refund, 15 seconds, usually with extra no strings money on top. If it shows up late by even a day, $5 in my account. The problem alot of people have is they're expecting quality that isn't realistic, or are just simply impossible to please. Example, when you see a guitar for $80, you're gona get a guitar worth $80, just like Amazon. However they have effects pedals that are identical to some on Amazon and they're half the price. But if you're gona pay $2 for a watch and expect anything more than an arcade ticket reward, Temu's not the problem man. The main thing to keep in mind is, Do you need it? No. You don't. If you did you'd go get it, not wait 2 weeks just to be disappointed and then have an online whine fest. Let's he honest, they know you're not gona return anything, it's not worth what it costs tallied with the time it would take. Again, not realistic. I have gotten burned on a few things but when I look back it was my fault. The descriptions and specs, measurements are accurate. The red flag is when the specs aren't listed, like not listing lumens on a flashlight. But again, did I need it or was I just adding stuff to hit the threshold of a coupon to make the things I really wanted cheaper. Spoiler alert, door #2. Temu could stop with the dumb games though that seem to be near giveaways only to turn into a multi day thorn in the side. Honeslty it's predatory and that's the thing that'll drive people like myself away. I'd they would just stay a marketplace instead of a carnival that'd be great.

I LOVE THE PRICES AND THE PRODUCTS WERE VERY GOOD SHIPPING WAS WHAT THEY SAID WOULD COME. OVERALL BETTER THAN EBAY

It has a lot of sufe i like you have a lot of character and lot of nise pepol and you have a nise name

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Well when I first joined they were good.Sure offer the deals and suck people in.Then downhill fast.Now the coupons are horrible they want you to spend more to save a tiny amount.Promo deals you think are a deal are really not.You can search the site or app and find the same item lower priced than the deal.Most orders arrive in bags and mutilated products.Looks like a thrift shop rampage of bin items.Even when they actually ship a box if arrives crushed up or holes in it.As far as refunds OMG its like talking to a wall for customer service robots.Even the humans are as bad as bots.Then they have this queue to speak and you wat a hour or more to conect to someone who doesnt help neither.They have a habit of saying a ticket as made a supervisor will get back to you.Hmmm in days if your lucky and they act like a bot.You get the same copy paste over and over.If you fight them enough you get a refund no return.Sadly they ask you to return items that are not even sanitary to return.They resell used items to other customers.So if you buy clothing it is possible someone else wore it.Even a hat or undergarments(gross people have lice or diseases)Temu cares nothing about anything but making money.I have gotten products shipped to me with dead bugs in them.Hard to think I had to fight weeks to get a refund for that and they love to offer creit as refund.Why? So you have to buy more of their damaged items and go through it all again with support.Aside from all the bad issues they do on occasion send me ok items not damaged but it is rare to get.Their warehouses are full of damaged items and they pack them damaged and blame postal.It is not postals fault.I promise if you could walk into a warehouse you will see a mess of damages being packed.No idea how this temu has not been shut down already.They must be paying someone to keep selling.Once the lawsuits hit them they will close or smarten up.I have been shopping online for years and this is about the worst I have seen.If I could rate them minus ******* I would.

HORRIBLE COMPANY WHICH KEEPS YOUR MONEY. They constantly cancel orders for no reason. No manager ever gives any help

My Husband & I ARE VERY...
PLEASED & SATISFIED WITH YOUR PRODUCT WE'VE BEEN VERY LUCKY AND FORTUNATE THAT EVERYTHING'S ALL GOOD EVERYTHING WE BOUGHT IS AMAZING WE ARE 1 BILLION TIMES SATISFIED WITH ALL YOUR STUFF THE ONLY THING WE HAD PROBLEM WAS WE ORDERED THE SCRATCH OFF
UNFORTUNATELY THAT DIDN'T WORK ON MY JEEP BUT OTHER THAN THAT WE ARE VERY VERY VERY PLEASE AND SATISFIED KEEP UP THE GOOD WORK WE THANK YOU AND YOUR COMPANY AND ALL THE PRODUCT THAT YOU SELL FROM CHINA AND OTHER COUNTRIES
MY HUSBAND I THINK WE SHOULD THE COMPANY WISH SHOULD CLOSE THERE BUSINESS BECAUSE, I HAVE BOUGHT THINGS FROM WISH AND I WAS NOT HAPPY ABOUT IT IT WAS VERY DISAPPOINTMENT YOUR COMPANY'S 10 TIMES 10 BILLION TIMES BETTER AND NOT ONLY THAT YOU DON'T CHARGE FOR EACH SHIPPING FOR EVERY PRODUCT WISH DOES THAT EVERY WEEK WE ARE MY HUSBAND AND I ORDER THINGS THROUGH YOUR COMPANY WE LOVE YOUR STUFF KEEP UP THE GOOD WORK THANK YOU FROM THE BOTTOM OF THE HEART MR AND MRS BARNES WE TELL OUR FRIENDS ABOUT YOUR COMPANY WE TELL THEM DO NOT GO TO WISH BECAUSE THEY CHARGE YOU FOR EVERYTHING SEPARATE AND NOT ONLY THAT YOUR COMPANY SEND THE PRODUCT WITHIN A WEEK AND WE LOVE THAT WE DON'T HAVE TO WAIT FOR MONTHS TO GET OUR PACKETS SINCERELY RACHEL WE TELL OUR FRIENDS TO JOIN THE MEMBERSHIP OR JOIN THE CLUB WITH YOUR COMPANY WE TELL OUR FRIENDS EVERYTHING WE BOUGHT WAS $100 BILLION TIMES SATISFIED PRODUCT THAT YOU SELL I DON'T CARE WHAT ANYONE SAYS ABOUT THE COMPANY WE LOVE YOUR COMPANY THANK YOU YOU GUYS ARE AMAZING THE PEOPLE ARE AMAZING THANK YOU AND THE SERVICE IS AMAZING MY HUSBAND NOW WILL PUT 10 BILLION STARS RATING FOR YOU GUYS THAT'S HOW MUCH WE LOVE YOUR PRODUCT THIS STUFF THANK YOU WE ONLY ORDER FROM YOUR COMPANY
WE GOT FRIENDS THAT'S JOINING YOUR YOUR COMPANY WE TELL HIM ABOUT YOUR PRODUCT WE JUST LOVE SHOPPING TO YOUR COMPANY IT'S ALMOST LIKE CHRISTMAS FOR US EVERY WEEK AND THAT'S AWESOME WE LOVE IT THANK YOU TO YOUR COMPANY AND ALL THE STAFF THAT WORKS HARD TO SHIFT THE PRODUCT AND THE SERVICE IS A WONDERFUL WONDERFUL WONDERFUL AMAZING FANTASTIC AWESOME INCREDIBLE SERVICE EVER

Everything I've purchased has been spot on, one time something had a small defect, but they handled quickly, everybody is getting Temu for Christmas

I cannot believe this company has ripped me off I made an order on November 16th due to a YouTuber named the cheap chick who bought a bunch of stuff off this company and gave very positive reviews of the products that she bought. So I thought that I would give this new company a try. It's November 28th 2022 I just talked to customer service this morning called my local post office to find out that my package from this company is not in the system and it did not arrive by the estimated due date so they want to credit me $5 for pass the delivery date on their side. No they should be crediting their customers that more than a lousy $5 for a late delivery what about a $25 credit fee where it's a mistake on the merchants and their behalf. They want to know how to improve customer service they're only a 2 hour train ride from where I live at make an appointment with me if they want feedback and I'll tell them how they can improve their customer service. Yes I'm a nice person where I didn't go all karen on them. I do have patience cuz I understand that sometimes things get screwed up. But as a first time customer I'm very disappointed that this company is just like wish and AliExpress two companies which I no longer have accounts with. If I don't get my package at all cuz I know there's people in other reviews that ordered their stuff in October and September and never got their stuff I will close out my account personally. You want customer service you want the word to go out but yet this app screws some people like me over on my package and what I order. How hard is it to get off your $#*! and get s*** straight when it comes to this company. I know they just started out and their company is in USA but they need a better communication with the merchants that they use and with the local United States postal Service here in the USA or overseas. They want our ideas on how to do that message me on your app set up a time and appointment with the team and I will give them some great ideas on how to improve customer service.