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I ordered 3 vegetable cutters for XMAS stocking stuffers. All three of the boxes came mutilated because of an improper shipping container. The choppers were delivered in an envelope rather than in a corrugated box. Luckily there was no damage to the choppers, however the containers (folding cartons) the cutters came in, look like something you might donate to goodwill. Not happy with the lack of concern over shipping methods with these items.
SMHART
Tip for consumers:
How poor the shipping container was.
Products used:
VEGETABLE cutters
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Temu has a rating of 2.0 stars from 1,708 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 82nd among Social Shopping sites.
This company responds to reviews on average within 13 hours
Very cheap,but quality is better than you would think, customer service is quick and fair. Delivery is usually around 10 days which is better than their competitors. I use them all the time.
I returned a number of items to Temu (all on one order) and they were in excellent condition. I only got refunded for one item. Now I am going back and forth with Temu. They say my order could be under another account and just giving me the run around. Two items on the same order as the other items came from a different warehouse. The others came from overseas. No answer yet. So frustrating.
I returned a number of items to Temu (all on one order) and they were in excellent condition. I only got refunded for one item. Now I am going back and forth with Temu. They say my order could be under another account and just giving me the run around. Two items on the same order as the other items came from a different warehouse. The others came from overseas. No answer yet. So frustrating.
I ordered an expandable garden hose from Temu. I installed it and it seemed to work perfectly. Unfortunately I bought it back in Feb 2024 and it just broke about 2 weeks ago. It is spraying water out from the connection. I contacted Temu and told them it was defective. Unfortunately their policy on this item was only returnable within 90 days of purchase. My warning to all of you is be careful what you order from Temu. If it only has a 90 day return policy then you might consider paying a bit extra to buy it from a retailer that warranties items for more than 90 days. By the way I just bought another one of these hoses before the older one broke. So, I guess I need to return it or expect it to break in less than 6 months.
Tip for consumers:
There was only a 90 day return policy. Guess why?
Products used:
Expandable Garden Hose
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
A message will show up on an item local warehouse items over $30 free shipping. On others it will say free shipping over $30 from this provider. When you order the items your charge does not show the shipping that is involved. Then later when the item ships the shipping fees are added. This is a sneaky and underhanded selling tactic to me. An item costing $2 ends up costing $5. Watch out for this event.
Tip for consumers:
I do not like false advertising or small print that disputes the large print.
Products used:
Most products I have ordered I have kept whether or not I liked them. But they had free shipping.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
The most terrible company, in every way. Products of execrable quality, extraordinarily bad shipping, but the worst experience is that of the return. After walking from one side to another to drop off the package (the instructions on the website have nothing to do with reality), you wait a month to receive a refund that was not even issued. I have been to the bank several times so far, only to be told that the ARN code sent by them to verify my transaction is invalid. There is no other solution/proof that the money left them. But the bank claims that no refund request was issued from them...
So, keep in mind that you will never receive the money for the products you send as a return, from this terribly bad Chinese company!
Hello Andreea, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
This company or whatever it is called is an absolute piece of Garbage. I ordered a pair of dress shoes which should have been received on July 8th but did not arrive until today July 16th. The shoes were nothing compared to what was shown on the picture. It was a total piece of trash. Please do not buy anything from this so-called company. It's a fluke. Instead of asking for a rating from 1-5 star, there should have been an option to say "F" you as well. It was very disappointing overall.
Hello Willem, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I used to love temu, i deleted the app recently. Somehow in my pocket i placed a large order that i have no idea how it made it into my cart, and also checked itself out. Within 5 mins i tried to cancel the order, but the site said the items had already shipped.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased a laser rangefinder from TEMU but did not open it until golf season arrived (after their 90-day return policy). The product looked nothing like the one I ordered, and it doesn't work - it won't power up.
Hello Gary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Shopping through TEMU is like spinning a Roulette wheel. I have made about 10 purchases in the last 6 months. One purchase arrived a month late, another item I bought did not arrived and when I checked, it showed it had not shipped so I contacted the seller and was told the item was no longer available. Three times I purchased items only to find out shipping would be delayed by several weeks. Today I received a package that was to contain 35 panels of decorative garden fence however it only contained 10 panels. The seller showed item was no longer available so I have to repackage and bring item to delivery company to return then wait for refund while once again shopping around for item. Of purchases that have arrived on time and as advertised quality has been mixed. I'm done with TEMU and would not recommend.
Tip for consumers:
TEMU wants pictures of the item you are wanting to return and tries to get you to take a store credit instead of a refund to your payment source.
Products used:
Mostly gardening items and shirts.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Return policy does not work for elderly or disabled if the return is heavy and customer lives alone and does not drive there is not option for to return defective product.
Products used:
patio furniture
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased a pair of shoes at $12.65 and received a wrong size (too large to wear) in Jun. 2024. I requested a "free return" and I received a $4.66 refund in July, 12th. I contacted the help center, and the real person agent told me that the $7.99 deductible is for the shipping fees. I argued that shipping fees should be showed before the return starts, not after. As a result, the help center didn't issue the refund of shipping fees.
I recommend you not to purchase from this APP if your time is more valuable than the cheap price. TEMU is designed for those housewives, retired people who have no work, no income. I am a working class. After purchasing and returning a hundred of items on this website, I decided to quit.
This APP is not reliable. They do not have credibility to trust with. Sneakily charging customers the shipping fees is not the American way in doing E-Commerce. Temu should be banned. I would continue to file complaints with BBB and other government regulatory agencies.
Tip for consumers:
Be aware if you have time to kill, you can try Temu for returning their products. I returned 75% of what I purchased. It was very stressful because I am a full time employee and full time student. The price saved is not worth the time I spent on shopping and returning.
Products used:
Shoes
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Iv'e purchase for the first time on temu and paid it by card and they let me wait until more than the said valid date of delivery when i follow up they said still on follow up?! I waited that long and they offer me 5dollar, i dont need 5 dollar i want what i paid for, but what dissapointed me more is that they will refund it within 14 days which apparently when we purchase the item we pay it on time. I am now bother if im going to purchase here again.
Hello Jane, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This was the worst customer service ever. I was never told it would cost me 7.99 to return an item. If I had of known that then I would of kept the item. I didn't want to use my credit on shipping it back to your company. I am very disappointed in this experience and will not recommend your company to anyone. I should have received my credit back due to not being notified of your plans. Worst experience. Then when I asked to talk to a manager I was told I couldn't. Not acceptable.
Tip for consumers:
Not happy and wouldn't recommend them to anyone
Products used:
jewelery
Hello Sandra, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any other question or concern, please message us through Temu.com or Temu app live chat so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
I bought 3 pair of sandals to try the quality and I must say it's garbage, you can't put them on twice because the upper synthetic material is so thin, it's almost see thru and they don't weight nothing, materials are so light you could be surpised it's not invisible.
I also bought a casual dress and it didn't fit me, the material was so bad quality!
The thing I'd like someone to explain to me is just where these amazing reviews on their page come from, should be like Shein that you give a bad review and it doesn't appear on their site.
50 dollars gone to the garbage...Lesson learned.
Only good thing was I didn't have to pay shipping because I'd die if I had to do it
Update: for you to return a product, you need to pay for them, so, sending an item from the Dominican Republic to China would be ilogic; they give you a refund option but it was only for 1/4 of the order and they don't show bad reviews on their products, be aware!
Hello Paola, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. At Temu, we understand the important role authentic reviews play in the e-commerce buying process. We ensure that all feedback comes exclusively from verified purchasers to guarantee authenticity. False reviews are counterproductive to our goal of building long-term trust and credibility. We recognize the importance of authenticity in customer reviews and ratings as a key feedback mechanism and that genuine customer experiences are fundamental to the integrity of our platform. Should you encounter any suspicious reviews, please click "report" on the item reviews page. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I returned a package that I put everything in original packaging but after a long time waiting for refund, they denied me! I paid $170 for nothing. Be careful, they don't refund you. Scam scam
Tip for consumers:
I’m very mad about this because I paid $170 for nothing
Products used:
Clothes
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Dress arrived and not even the colour was like the advertisement- the material was nylon rubbish -no shape,wrong colours to the one I chose- I would not even get buried in it. I gave it to the Charity shop.
Tip for consumers:
I should have looked at customer sites
Products used:
none
Hello Ann, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I supposedly recently received two orders from Temu. I only received one and requested a refund for the missing order from Temu.
They asked me to look all over for the missing order, but it still was not found. I told them the shipping service they used loses orders all the time (they have the lowest online rating possible). I showed them how both orders had the same photo of one Temu order in the same position. Just when I thought things were resolved, they suggested I look inside the package for both orders together.
This would be 11 items, and they wouldn't all fit. They suggested this twice.
I even reached out to Temu and PDD leadership about this out of frustration. My family is a good customer of theirs, and we have recommended Temu to countless others, both online and offline.
I was told several times by Temu they would resolve my situation via their escalation team within 24 hours and they do not. I keep getting what looks like an AI response which doesn't resolve my situation. I just got Thank you for reaching out to the Temu Customer Service Team. We're pleased to be able to connect with you. It's always a pleasure to serve you, and we're grateful for the opportunity to meet your needs.
We understand your concern and apologize for any inconvenience caused. After conducting a thorough investigation, we have confirmed that the package was delivered to the correct address. Unfortunately, we are unable to provide a reshipment or refund for your order.
We kindly suggest that you check your mailbox, around your house, and any other possible locations where the package may have been delivered. Sometimes packages can be left in unexpected places.
Hello Mark, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I have placed close to 75 orders with Temu. I has few problems and the past 6 orders have been nightmare with shipping. I have liked the company and their 1st line of Customer Service tries to be helpful and if the problem is escalated nothing happens no way to influence the shipping issues. I have NOT had problems with most products and the couple I have no issues with refunds. I placed two orders. You can not pay for expedite shipping with electronics in States so that order was the 2nd order I placed. (Interestingly enough the 2nd order has already shipped.) I chose expedite shipping since I have had issues recently ( things like 6 days being handed over after clearing customs, 6 days to pack order, missed Father's day gift though due no later than 13th showed up 20th of June) I paid 12.90 US for it to arrive between 2nd and 8th of July. Reported to them on 29th of June that it was still being packed ( virtual agent who escalated it. A useless thing in my experience) and phoned today to let them know status has not changed. The order is still being gathered. He explained that some items were out of stock now and they were holding the order. I requested they just cancel those items out of stock and just ship. Nope they can't do that. 🙅 The offer of 13.00 would be given if it doesn't arrive by 8th. Darn straight it will that is just a refund of my expedited shipping. I live in rural Maine so it won't be here even of it is shipped out today, which isn't happening. The Customer Service people on front line offered me a 5.00 credit. Which after spending so much time on my last few orders I won't be using. I will maybe try in a few months and right now I am done with this. Hopefully they will get it back together..
Tip for consumers:
Customer Service first response people are great AND they are powerless to influence outcome. Once escalated it is useless
Products used:
Many different
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I never received my order and Temu refused my repeated requests for a refund. I spend 1 hour trying to resolve the issue with their support team and frankly all their comments were empty words
Products used:
Clothes
Hello Sharon, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Very cheap,but quality is better than you would think, customer service is quick and fair.
Delivery is usually around 10 days which is better than their competitors.
I use them all the time.
Products used:
socks
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Living in Montreal, I bought an outside bicycle storage tent in February. It was not until Spring when I was able to open to attempt to use product. Which puts me out of the 90 day return window.
I unfortunately discovered it is defective, as it is missing three places for the poles to fit that are meant to support it. Particularly what I paid even if were not defective would have been disappointing. When I went to leave a review for the purchase, the Temu.com site would not permit me to upload a photo.
With much editing, I was able to upload a photo here. Second picture uploaded here is the picture from the Temu.com site for comparison. Buyer beware...
Tip for consumers:
A very disappointing first and perhaps last purchase with Temu.com. Very involved and time consuming process to leave a review. Undoubtedly to discourage people sharing experiences as this....
Products used:
Did use. Product defective. I could not refund as more than 90 days had passed between purchase and opening package to discover product is defective.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Where to start, I ordered from temu on the 13th June, the order was split into 3 parcels, the first one due on 19th June. I checked the temu site to see when it would be delivered(as had no emails either from temu or evri the courier) and it said it was delivered by evri earlier that day with a picture of it just left by my front door, went to check and it was gone so obviously stolen, I gave evri feedback to say because my parcel was left outside it had been stolen, bare in mind I was in all day and they couldn't be bothered to knock on my door(I also have dogs who would of barked had they of knocked) contacted temu right away to let them know what had happened yet they refuse to listen or help let alone take responsibility for the stolen parcel. I have been on the temu chat daily for over a week trying to get it sorted also emailed them countless times yet they keep fobbing me off saying as evri says its been delivered they can't offer me a refund. I have told them a picture of the parcel sat outside my door is not proof of delivery and as they are the merchant and my contract is with them its there duty to sort this out but as of yet they are refusing. Why should I pay for goods not received? I have also stated to them that I never gave evri instructions to leave parcels outside my house, I have told evri before to always knock on my door as I live in a dodgy neighbourhood. I'm now at my wits end as no one is helping me solve this issue. I have been lied to with two agents mentioning a refund then get emails saying the same copy and pasted replied emails saying the same, after our extensive investigation the goods were delivered therefore we regret you wont be getting a refund or reshipment. No matter how many times I tell them I never got it because evri left it outside because they never knocked and it was stolen Temu still wont listen or take responsibility for it, no matter how many times I tell them a photo of it dumped outside my house isn't proof of delivery they still wont help or refund me, so I am now £48.19 out of pocket for that first missing parcel. Heres an extra kicker, despite me telling evri about the missing first parcel they did the same with parcel two, left it outside my house without even knocking on my door. Thankfully that parcel hadn't been stolen yet when I checked but its still pretty disgusting that temu aren't refunding me for the first stolen parcel. I am now going to write to Temu head office in Dublin(as sadly there is no phone number) explaining the situation and will be given them all the customer service agents names who have fobbed me off for over a week without helping me, and also will contact Trading standards as its Temus responsibility to make sure items I've paid for arrive. I feel frustrated deflated and angry at the treatment given by Temu customer services and certainly will never shop with them again. The reviews here for temu aren't mostly good either so that should tell you something. Avoid this company
Date of experience: 19 June 2024
Tip for consumers:
Temu aren't taking responsibility for my stolen parcel
Products used:
The first parcel was stolen so have no idea what quality they would of been
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
My order status said delivered but no package to be found. After contacting costumer service, they claim it is delivered and not their problem anymore. I have never gotten the package. They don't help me at all.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jessica, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, so we can help resolve your issue. Best wishes, Temu team
Never AGAIN! Items was never delivery by the date, still waiting for. NEVER use this company. Love my Amazon Prime! BAD BAD BAD fake company
Tip for consumers:
Never was delivery
Products used:
$#*!s
Hello Ricardo, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
It's like working a 9-5 job to claim free gifts. I spent so much money here but could not get my free gifts because I was short 0.06. This is a rip off. I like what I buy but will not be buying anything again. I need my free gifts.
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Once Temu have your money and deliver your parcel, FORGET about returning anything - you are told that the courier Buffalo will contact you to collect your parcel - this does.NOT happen - you cannot get through to Buffalo or.to Temu and you are asked.to PAY TO RECEIVE CUSTOMER SERVICE FROM TEMU! Shocking service - they pretend to.be service orientated and helpful - Temu is.not.helpful - only when you are buying and paying - after sales / returns not important ro Temu
Products used:
3 tops out of 50
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Gain trust and grow your business with customer reviews.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team