• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 47.7%
Positive
41
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user colettal1
Iowa
1 review
1 helpful vote
  • Send Message
October 19th, 2022
Verified purchase

I have used this service several times and also bought it more than a few times for both android and ios. I highly recommend for anyone who likes to unlock phones

Tip for consumers:
Ask for more devices

Products used:
4ukey

Thumbnail of user fashionfreak0808
India
1 review
0 helpful votes
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October 7th, 2023

The app enables easy transfer of files without any hassle or difficulty. Great for iPhone users and definitely a must have for people who have storage issues in the phone

Service
Value
Quality
Thumbnail of user gordonh271
New York
1 review
0 helpful votes
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February 14th, 2024
• Updated review

They have been treating me with some of the best customer service I have ever seen. They really do deserve the 5 star rating

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Value
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Great customer service
October 19th, 2022
• Previous review

They have had the best customer service I have experienced in a long time. They went out of there way to make me a satisfied customer

Products used:
Phone program

Service
Value
Shipping
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Quality
Thumbnail of user aleksandarr8
Australia
1 review
0 helpful votes
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January 19th, 2023

Great product and customer service was exceptional. I'll tell you what, these guys take the cake with customer service. Never in my life have I received this kind of service!

Tip for consumers:
Customer service A+ have all the answers.

Products used:
4uKey for android

Service
Value
Shipping
Quality
Thumbnail of user ambersams258
Tennessee
1 review
0 helpful votes
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October 7th, 2023

I love tenorshare products they always know just what to invent to help people with things they need in the everyday world. Thank you tenorshare for making it easy again.

Products used:
Tenorshare for android key

Service
Value
Quality
Thumbnail of user yaroslavs3
Ukraine
2 reviews
0 helpful votes
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October 19th, 2023
Verified purchase

Does not work as intended - I could not restore my iPhone 15 Pro via Reiboot and support does not want to return money, feels like a total scam. Do not recommend this tool

Products used:
Reiboot

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Value
Shipping
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Thumbnail of user sajire
Kuwait
2 reviews
0 helpful votes
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May 11th, 2022

Hii all... This Product is Magic and a lifesaver,
It literally saved my job and time...
I was under too much pressure bcoz I deleted a few of my files accidentally...
I was gong through the internet until I figure out that Tenorshare 4DDiG Windows Data Recovery is the Best, most efficient, and most helpful software, go for it guys...

Service
Value
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Thumbnail of user mariejoseet
Canada
1 review
0 helpful votes
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September 24th, 2023

Once again TenorShare was able to support my needs perfectly. Their system is very effective and quick to work. You can bypass the remote management very easily. Thank you.

Tip for consumers:
Support desk is great as well.

Products used:
TenorShare

Service
Value
Shipping
Returns
Quality
Thumbnail of user sydneyrydberg
Minnesota
1 review
0 helpful votes
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October 7th, 2023

I have used the GPS tool app a few times, and everything works smoothly. It has the most features I've seen of any GPS location app. Customer service is helpful and fast.

Service
Value
Shipping
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Quality
Thumbnail of user wilsonkwok89
TW
1 review
0 helpful votes
  • Send Message
October 7th, 2023
Verified purchase

I try a lot s of software to reach my old iphone picture
But all of them cant read my photo album
Until i try tenorshare icarefone
It reach all my picture in my old iphone
This software have a user friendly interface it east to use and 100% get my picture from my iphone

Products used:
tenorshare icarefone

Thumbnail of user monaa24
Washington
6 reviews
1 helpful vote
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August 26th, 2023
Verified purchase

I buy & sell smart phones as a side gig. TenorShare offers everything I need. I use 4uKey mostly. (password removals) This product is amazing, fast, accurate, easy to navigate & so much more. Rather you are using iOS, Android, Mac, Windows, it doesn't matter, TenorShare has a program for them all! You can: REPAIR, TRANSFER DATA, BYPASS PASSWORDS, DO RECOVERIES, OPEN UTILITIES, REMOVE MDM PROFILE AND MUCH, MUCH MORE!

Tip for consumers:
Oh!! I almost forgot. Support is always free & they offer a discount program.

Products used:
4uKey

Service
Value
Shipping
Quality
Thumbnail of user shannonc652
Arizona
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

I researched and spent money because the vendor advertised that their product can recover data off a phone with a broken screen. It couldn't. When I requested a refund less than 1 hour after my transaction, I received this very unhelpful response:
Dear customer,
Good day! It's my pleasure to serve you today.
Sorry to say this problem can't be fixed by using the software. The hardware issue can' t not be fixed by any software. Our software is only aimed to fix the software problem. Our refund policy does not cover this case, that means the hardware problem is not within the refund range. Usually, we can't refund the product without a problem because an unconditional refund is unreasonable.
For the case may I know if you are interested in other products on our website? We can exchange any product you may interest in, and you don't need to pay any price difference. What is more, we can help you cancel the auto-subscription, do you need to cancel it?

I don't think it's unreasonable to request a refund when your product fails to live up to your advertising. I'm out $40 and still have to buy a new screen. The implication that it will be difficult to cancel my auto renewal without assistance is concerning. Waste of time and money. I'm sure this won't be posted on the vendor website as they are obviously filtered to show only positive reviews.

Tip for consumers:
Don't

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Thumbnail of user mompiezander2
New Jersey
1 review
0 helpful votes
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October 7th, 2023

Very good product, incredibly easy to use and straight forwards. Tends to work more times then not and even if it doesnt you can try another trouble shoot on the program.

Products used:
the free trial version

Service
Value
Quality
Thumbnail of user fazlab
AE
1 review
0 helpful votes
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April 13th, 2022

I was not able to do what I needed on the mobile application but after contacting the customer support team, they responded and helped me resolve my issue in less than 24hours.

Service
Value
Quality
Thumbnail of user angelas1746
Mississippi
2 reviews
0 helpful votes
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September 9th, 2021

My son Locked his self out of his iPhone and use this SCAM service to unlock it. Not only did it CRASH my computer but didn't unlocked deliver and CHARGED my CREDIT CARD MONTHLY $38.47. Unable to CANCEL! They make it impossible unless you cancel your credit card! BEWARE! Disgusting human beings taken advantage of people!

Thumbnail of user nvragain95
Washington
1 review
0 helpful votes
  • Send Message
October 7th, 2023

Good response time and follow up with my concerns, willingness to problem solve with customer, more companies need to be willing to understand like the rep that helped me

Products used:
icloud

Service
Thumbnail of user virginiam1023
Spain
1 review
0 helpful votes
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July 4th, 2022

The service is not transparent. I didn't manage to fix the problem with the product. I tried to get the money back with the guarantee. It looks like you need a report from Apple Store. What if there is no Apple Store in your city? I've tried to demonstrate that I fixed the problem with an official reseller (invoice + email of the guy who attended me) but it's not enough.
Also, I've realised that by default Tenoshare will automatically renew your subscription. It's in the details written in a small letter via email (and probably in the term and conditions). I'm a UX Designer and I know that this is a dark practice because it's very easy to lead to error. And easily many people will be charged again without realising it. I DO NOT RECOMMEND THIS NO TRANSPARENT SERVICE AT ALL. WITH DARK STRATEGIES TO GET SUBSCRIPTIONS.

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Thumbnail of user schnukums37
Tennessee
1 review
0 helpful votes
  • Send Message
October 7th, 2023

Great customer service! All questions answered and replies were fast. I had ordered the wrong key and they were very pleasant in helping me fix the problem. Thank you

Products used:
4ukey android samsung

Service
Value
Shipping
Returns
Quality
Thumbnail of user toreemili0411
Nevada
1 review
0 helpful votes
  • Send Message
October 7th, 2023

The MDM bypass is very simple since you only connect the ipad or phone and set it to bypass and it does it in 1 minute without any problem, although if you reset your ipad it comes out again but it gets you out of trouble and thenoshsre is the only one program that I trust since it has affordable prices and its customer service is excellent

Thumbnail of user bm487
California
1 review
0 helpful votes
  • Send Message
December 9th, 2020

BUYER BEWARE- Or BETTER WARNED: DO NOT BUY: When you purchase their program it AUTOMATICALLY enrolls you into their MONTHLY subscription of like $43--where it will charge your account $43 every month and getting out is a MASSIVE MESS.

The program did not work properly and the customer service is ridiculous.

I had to fight tooth and nail (gently and nicely of course) for Tenorshare to return my money. Perhaps it was sending them a two hundredth email that worked?

I went as far as to change my bank account number because that's how unconfident I am with their business. I honestly felt cheated and taken advantage of. I would not have written this review because I do not want to bash anyone's business, but this is very bad business Tenorshare. This is business made off of cheating the customer and that's very dirty. You should sell cute trinkets or something from China and let people buy that and then send them their item because THAT would be fair business.

Thank you

Thumbnail of user angelh84
Angel H. – TenorShare Rep

Dear customer,

We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.

Could you please provide your order ID to let me check? Once it is comfirmed, we will help you cancel the subscription for you.

Please accept our apologies and feel free to reply.

Best regards,
Tenorshare Support Team

Thumbnail of user phillipnguyenzed
California
1 review
0 helpful votes
  • Send Message
January 10th, 2024

"30 day money back guarantee" is a SCAM. Product doesnt work and these STINGY company won't offer a refund, even though i contact them back on the same day. Terrible company.

Tip for consumers:
"30 day money back guarantee" is a SCAM. product doesnt work and these STINGY company won't offer a refund, even though i contact them back on the same day. terrible company.

Products used:
"30 day money back guarantee" is a SCAM. product doesnt work and these STINGY company won't offer a refund, even though i contact them back on the same day. terrible company.

Service
Value
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Thumbnail of user oooozzzzoooo5
TW
1 review
0 helpful votes
  • Send Message
October 7th, 2023

When I am in a fixed place and want to move the location coordinates to other places, this system can help me achieve my goal very conveniently, and it is also very simple to use, very well!

Products used:
IAnyGo

Service
Value
Shipping
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Quality
Thumbnail of user michaelv1749
New York
1 review
0 helpful votes
  • Send Message
January 18th, 2023

They offered great help with technical support and other issues I had. I use a range of their products and if you follow the directions the products will be successful in your attempts.

Service
Value
Shipping
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Quality
Thumbnail of user pamelar501
Florida
1 review
2 helpful votes
  • Send Message
September 28th, 2020

I purchased UltData. I immediately tried it and it did not work. I contacted them within 10 minutes and told them the situation and asked for my money back. They refused. They knew there was a problem and did not even make an attempt to resolved it. Then tried to sale me another product that probably would not work instead of just giving me my money back. There refund policy states:
Circumstances eligible for refund:
1. Duplicate purchase.
2. Mistaken order followed by ordering a correct product from Tenorshare.
3. Fatal technical issues with the software that could not be resolved within 30 days.

The rep informed me: "May I know your iOS version please? If its iOS 13 or later, then it might be difficult to recover deleted texts messages indeed due to technical barrier. For now, there is no third-party software could recover deleted messages for now. Our colleagues are working on that, but it still needs some time. I am sorry for the inconvenience caused."

So they know their software does not work but yet refused to give me my money back.

Thumbnail of user angelh84
Angel H. – TenorShare Rep

Dear customer,

We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.

Could you please provide your ticket ID to let me check? Once it is comfirmed, we will provide a proper solution for you.

Please accept our apologies and feel free to reply.

Best regards,
Tenorshare Support Team

Thumbnail of user michlmrod
Georgia
1 review
0 helpful votes
  • Send Message
October 7th, 2023

Tenorshare's UltData Android Recovery Full Toolkit is "where it's at"! Before purchasing this software I had purchase a similar type of software from a company that had excellent reviews...but I was never satisfied with what it was lacking in doing for me. And it had promised spectacular results. Frustrated with not getting the results I wanted (and really needed), I found your product and it has really been great. And it runs like a champ...it's a true workhorse! Today I checked out your website's either new, or upgraded versions of software you already had, and I will tell you and all who reads that I am really, really looking forward to making a FULL LIFETIME SOFTWARE PURCHASE of EVERY PRODUCT YOU HAVE AVAILABLE!
**I have, in the past also used iAnyGo. I cancelled the subscription as to not have a monthly recurring bill for it at the time, but it also worked really great! I did quite a bit of location testing and I was amazed at how it kept up...or didn't keep up with me! LOL :D

Products used:
Android Recovery Full Toolkit and iAnyGo

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Thumbnail of user angelh84
Angel H.
Typically does not respond to reviews

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