• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 47.7%
Positive
41
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user jeremyn307
Florida
1 review
0 helpful votes
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April 28th, 2022

This software was easy to use and worked on the first try, would recommend to others... Customer service is great and helpful and they respond fast to any questions or concerns

Thumbnail of user jennyaninemykkjis
Norway
1 review
0 helpful votes
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October 7th, 2023

It is good and lots of great things to use when it comes to fixing your phone, laptop etc. Tenorshare Reiboot is also fast at answering if you need support.

Thumbnail of user charliey31
Hungary
1 review
2 helpful votes
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July 25th, 2021
Verified purchase

It was an urgent case, I read a lot positive reviews and because the refund system they provide. I purchased and downloaded the life time 4ukey Mac version.
But… in the next 2hrs, I kept trying all the methods, the software didn't work. It just showed how to turn your phone to the connect computer mood, and showed it would recognized and downloaded the extra package for your phone automatically. But this automatically download next step never happened!

In my profile it shows connected 0 device.

At last I used another software and solved my problem.

Within the same night, I filled in the refund form on their website. And the following days, they have different name customer service response.

First they suggested me several methods to solve. And they mentioned if all the methods doesn't work it might be hardware problem.

Then they started to negotiate give me 30% refund and have another product as replacement.

Then they said they give me 50% refund and other product replacement…

They just can not give full refund back as they promised on website!

The process made me frustrated! I am not disappointed to the software but also Tenorshare!
I don't trust this company anymore.
I won't purchase any product in the future.
And I would like the share my experience to let other customers beware!

Service
Value
Returns
Quality
Thumbnail of user timothyp758
GB
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

You follow the various guides, but the thing you need requires a premium. Something doesn't work along the way, and then you want a refund. Good luck.

Value
Returns
Quality
Thumbnail of user ale.
Italy
1 review
4 helpful votes
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September 5th, 2022
Verified purchase

I came to know about TenorShare thanks to a blog review.
The iCareFone Transfer is a great product, also easy to use!
I had to transfer my Whatsapp data but by mistake I bought the Window version one instead of the macOS, so I asked for help to the TenorShare Team and they were very kind to change it, so in the end I successfully managed to transfer my data!
The TenorShare Team has been very professional and very willing to solve my issue, which is very pleasant for the customer :) Thank you!

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Value
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Thumbnail of user baurzhan.toktagazy
Kazakhstan
1 review
0 helpful votes
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October 7th, 2023

TenorShare WhatsApp chat transfer software is a great tool for transferring your WhatsApp chats from one device to another. It is easy to use and works with both Android and iOS devices. I was able to transfer my chats in just a few minutes and all of my data was transferred successfully. I would definitely recommend this software to anyone who needs to transfer their WhatsApp chats.

Here are some of the pros of TenorShare WhatsApp chat transfer software:

Easy to use
Compatible with both Android and iOS devices
Quick and reliable
Secure and private
Affordable
If you are looking for a reliable and easy-to-use way to transfer your WhatsApp chats, then I would highly recommend TenorShare WhatsApp chat transfer software.

Products used:
Tenorshare Whatsapp Chat transfer

Service
Value
Shipping
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Thumbnail of user angelinas77
GB
1 review
0 helpful votes
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February 22nd, 2021

DO NOT WASTE YOUR MONEY

I paid for the removal service after an abusive relationship... I used my last money to then find out that you can even allow the phone battery to die or even turn the phone on and off again with out it being relocked
So unless I carry my laptop with me 24/7 or continue to pay your service until I die I can't use my phone

I contacted customer service who just palmed me off
Wouldn't give me a refund
Just said that they can offer a longer subscription so I keep paying

And then they stopped replying all together!
Should be ashamed

I will be making this review on all platforms

Service
Value
Shipping
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Thumbnail of user wiremuata7
New Zealand
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Great customer service quick reply.
I was happy with service I received especially when it was my mistake when purchasing my product and clicked the wrong product.

Products used:
Software

Service
Value
Shipping
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Quality
Thumbnail of user abadejosrey
Philippines
1 review
0 helpful votes
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October 7th, 2023

I purchase this software but they don't work in my android device. So I request them to change in ios unlock software so that i can use this software to my iPhone device.

Service
Thumbnail of user tyc88
Canada
1 review
1 helpful vote
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September 20th, 2023

Customer service was outstanding, and the software was exactly what I was looking for." "I was so pleased with the service I received, They went above and beyond!

Products used:
44

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisn219
Arizona
1 review
0 helpful votes
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January 11th, 2022

My Samsung phone locked up because of an inadvertent password entry. I purchased the phone unlock software for $50. I followed all of the directions for phone unlock and when finished, the phone was still locked. I contacted customer service, giving a detailed description of what occurred and informing them that I had unlocked the phone on my own after their software failed. I requested a refund since their software did not perform as advertised. They gave me a series of email messages that added no value and told me that since I had changed my mind about their software, their refund policy did not allow them to refund my money. They offered me any other piece of software in their inventory, but I refused.

DO NOT DEAL WITH THIS COMPANY UNLESS YOU WANT TO SIMPLY GIVE THEM YOUR MONEY!

Tip for consumers:
Don't deal with this company.

Products used:
Used no product offered.

Service
Value
Returns
Quality
Thumbnail of user jacky0819a
TW
1 review
0 helpful votes
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October 7th, 2023

Because I changed to a new phone, the most troublesome part was that I couldn't retain my LINE chat history when switching from Android to iOS. However, I used iCareFone for LINE, and it worked like a charm. My LINE chat history transferred seamlessly without any issues. I highly recommend everyone to use this software.

Products used:
iCareFone for LINE

Service
Value
Shipping
Returns
Quality
Thumbnail of user ringelpeter1971
Sweden
1 review
0 helpful votes
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October 7th, 2023

I am very happy with the product as it worked the first time to unlock a phone. In addition, the cancellation of the subscription was confirmed on the same day, which is not a matter of course.

Products used:
Software by internet

Service
Value
Quality
Thumbnail of user milchop
MK
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

For the last year I have been using UltData software to recover deleted data from android phones and I am satisfied with it. It is easy to install and simple to use. No prior knowledge is required.

Service
Value
Shipping
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Thumbnail of user brandonb1732
Kansas
1 review
0 helpful votes
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January 8th, 2024
• Updated review

The program works amazingly I will recommend to all who have the same type of issues d me so thank you

Great
September 13th, 2023
• Previous review

The program works amazingly I will recommend to all who have the same type of issues d me so thank you

Products used:
All of them

Thumbnail of user ruslant7
KR
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I have Samsung Galaxy Note 3 which I have not been using for a long time and have forgotten the pattern. I purchased 4uKey for Android (Win) and tried, everything went well until downloads and my phone went off and on. But the pattern was not removed. I tried the second time and my phone entered a "Recovering..." mode (totally different from a standard Recovery mode which you can enter and exit with three keys on the sides of the phone. After that several email exchanges did not help: every time the support team sends such basic information that I already know or a link that does not work. In between I became so busy and forgot about it, and yesterday I got a message from my bank about a renewal from Tenor. I emailed the customer support for refunds. Their reply was: "Very sorry for the inconvenience (which does not help at all) and I will send you the lifetime product activation code that you like for free or upgrade your purchase to a lifetime version". Two of your products did not work, and now how can you offer something that is not going to work or that I am not going to use?

Value
Quality
Thumbnail of user squiresdn87
Australia
1 review
0 helpful votes
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October 7th, 2023

The team at tenorshare have been nothing but helpful and very eager to get you through any difficulties, rapid response every time.
Thanks guys appreciate it

Products used:
4ukey and 4mekey

Service
Value
Shipping
Returns
Quality
Thumbnail of user ibrahim.c
Nevada
1 review
0 helpful votes
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October 7th, 2023

I used many different types of programs to remove frp locks. But this is far most easiest and fastest one I have used. I am very happy with it and quick costumer service replies is another bonus.

Products used:
FRP removal program

Service
Value
Quality
Thumbnail of user jpm30
GB
1 review
3 helpful votes
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September 30th, 2020

AVOID AT ALL COST.

Basically, product (key4u to unlock iphone) won't work unless you pay a hefty fee over £20, but it does work. What you don't realise is that you are buying a monthly subcription via credit card, which is the only way to get rid off may be to cancel my credit card. First attempt to cancel online said I could not cancel the subscription but I could contact customer via this form for which the link doesn't work, or email this mysterious email address, which I have just done, but do not expect much result. In any case, they have ripped me off 10 or 11 monthly subscriptions so far. AVOID AT ALL COST. YOU WILL SAVE YOURSELF A LOT OF GRIEF. ZERO STAR IF THAT WERE POSSIBLE.

Thumbnail of user angelh84
Angel H. – TenorShare Rep

Dear customer,

Thank you very much for letting us know about your situation. Tenorshare values every single opinion from our customers. I truly understand your disappointment. We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you.

As for your monthly renewal service, when you going on the purchase page, you can see the renewal is automatically generated. You can contact us to cancel it before the next renewal date. Meanwhile, we have a guide to cancel your Subscription Service: https://www.tenorshare.com/faq/how-to-cancel-subscripiton.html, so you can log in your payment platform to cancel the renewal.

As for your case, could you please kindly provide us your order ID or licensed email and we will cancel the subscription for you.

Thanks for your attention towards Tenorshare. Look forward to your response.

Best regards,
Tenorshare Support Team

Thumbnail of user gcu4484850
TW
1 review
0 helpful votes
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October 7th, 2023

This is a great company, both in terms of service and software. It is very suitable. I recommend it to people who are still hesitating to buy. This product is worth buying.

Service
Value
Shipping
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Thumbnail of user mohitpruthi333
India
1 review
0 helpful votes
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October 7th, 2023

This tool is just life saver if you lost your data, 2nd thing is customer service they are just awesome answer your queries in no time. Overall Good Experience.

Products used:
UltData for Android

Service
Value
Shipping
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Quality
Thumbnail of user salah.ayman
Qatar
2 reviews
0 helpful votes
  • Send Message
February 6th, 2024
Verified purchase

I bought the software to unlock my vivo where I forget my password. It Didnt work and now it says I used for 2 device/5, I used Only for the only 1 device I gave VIVO

Service
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Thumbnail of user abyssmalsapo
Portugal
1 review
0 helpful votes
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November 18th, 2023

I have bought Tenorshare 4DDiG to repair over a 100+ photos that became corrupted.
While testing their trial version is has been displayed that some of my photos would be repaired in full resolution hinting a proper fix, but all I got was a thumbnail enlarged to 640x480 down from 20MP. The problem is that even photos with just a small band of corrupted pixels would not be fixed anyhow only result was thumbnail. One is simply better off with just cropping a bad part out.

If their software can find a thumbnail for your photo = "bam recovered" if not "oh use this advanced repair button, didn't work? Oh well" which always fails anyhow, hence there is not an option for advanced repair in case your photo is mostly ok save those few bad pixels. Whole idea revolves around enlarged thumbnail but they claim XX years of experience and AI technology, Advanced algorithms buzzwords.

And if You aren't convinced yet, You take perfectly fine non corrupted photo for repair and guess what you get an enlarged thumbnail.

Thumbnail of user kristal.ann.510
Canada
2 reviews
0 helpful votes
  • Send Message
October 7th, 2023

Tendorshare has to be the best hands down. They are so very helpful and kind they will accommodate any problems you have that's so freaking awesome. Thank you guys keep doing what yoh do!

Products used:
I Have 4mekey and 4ukey

Service
Value
Shipping
Returns
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Thumbnail of user ramiroc51
California
1 review
0 helpful votes
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October 7th, 2023

The customer service has been excellent and they are quick to respond to any questions you have. They are very accommodating to your needs and would definitely recommended using their software.

Products used:
IAnyGo

Service
Value
Quality

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Thumbnail of user angelh84
Angel H.
Typically does not respond to reviews

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