• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 47.7%
Positive
41
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user lindal2186
Virginia
1 review
0 helpful votes
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June 27th, 2021

When I was repairing my phone, I had some software problems, and I wrote to ask for help. The customer service responded quickly to me and provided favorable services.

Value
Thumbnail of user deadlymindzz94
Oklahoma
1 review
0 helpful votes
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October 7th, 2023

Tenorshare customer service is great helped me out and all set up on my new laptop. The software is so great and helpful always gets the job done thankyou!

Tip for consumers:
get the software if needed TenorShare IS THE BEST!

Products used:
Tenoshare 4ukey

Service
Value
Shipping
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Thumbnail of user pricillag2
Michigan
1 review
0 helpful votes
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November 20th, 2022

New to the product but very impressed. I enjoy the quality of the customer service and the product itself worked great for my Samsung galaxy s9. Would highly recommend.

Products used:
Indoor which helped me unbrick my Samsung galaxy s9

Service
Value
Quality
Thumbnail of user anamarias4
Romania
1 review
0 helpful votes
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November 3rd, 2020

Purchased the Tenorshare ReiBoot for Android. The programme does absolutely nothing... it is presented as being able to repair your android device. All it actually does is present you short commands that you can already find on the internet... like how to enter or exit download mode. I have contacted their customer service for a refund, and they mocked me with their answers - like I talked to the manager, we will for free cancel your subscription ( really? My subscription was already canceled from the moment their product didn't work), they talked to me pretty much like I was some dumb person... they would do anything not to solve your issue, no matter what your argument are. You say it is not working, they say they will offer you another awesome program for free. What should I do with another not working programme that I don't need? In the end, after "talking to the manager" ( I found this hilarious) they so generously offered me half ot the price I paid back... Yeah. Issued the case with paypal ( the smart thing to do, paying through a third party) and they agreed with me. Got a full refund and not buying anything from them ever again.

Thumbnail of user angelh84
Angel H. – TenorShare Rep

Dear customer,

Thank you very much for letting us know about your situation. Tenorshare values every single opinion from our customers. I truly understand your disappointment. We sincerely apologize for any inconvenience caused to you.

Please accept our apologies and feel free to reply.

Best regards,
Tenorshare Support Team

Thumbnail of user kakyuute2012
Japan
1 review
0 helpful votes
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October 7th, 2023

I use iAnyGo and UltData.
They are not major companies in Japan, but their support is good and helpful.
I am looking forward to new service offerings.

Service
Value
Shipping
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Quality
Thumbnail of user noorayasseen9
Iraq
1 review
0 helpful votes
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October 7th, 2023

I tried many, many programs related to the iPhone, and the result was that the jailbreak should be used, but with these products, the matter is completely different.the five stars are well deserved.

Service
Value
Shipping
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Thumbnail of user mortech
Arizona
1 review
0 helpful votes
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October 7th, 2023

These guys are the best for your apple and andiod phone recovery and more. Great customer service and easy to talk to technical support what more could you ask for? 5 stars

Tip for consumers:
Dont have your computer go down, put it on a good computer .

Products used:
Tenorshare ReiBoot (Windows Version & Tenorshare 4uKey (Windows Version)

Service
Value
Shipping
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Thumbnail of user mikew1578
Connecticut
1 review
0 helpful votes
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July 16th, 2021

I have an iPhone XR that shows nothing on screen but can be seen by my computer when put in DFU mode, so I contacted the Tensorshare Support Team about using ReiBoot on Windows to solve this issue. Their Customer Support Team was quick to answer back and provided helpful advice as I was reminded of a few limitations of the device, hardware details that could cause my issue, and that I will lose my data (which is easy to forget) when using ReiBoot in Deep Repair. The parameters of the application were explained with care and I was told to reach out again if I had any issues during or after I utilized ReiBoot Pro to fix my device, which I greatly appreciate. All of my questions were answered and I feel comfortable giving ReiBoot a try and leveraging their Support Staff to get my device working again!

Tip for consumers:
Follow the instructions carefully!

Products used:
Tensorshare ReiBoot Pro

Service
Value
Thumbnail of user neilm506
Canada
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

On receipt of the software I quickly determined that it wouldn't work for me. After some back and forth they decided that they couldn't determine that it was an issue with the software and refused to refund. (They offered me a different product for free with an unlimited license which I didn't take.)
In spite of the above, a year later they charged me again for this software. When I reminded them of our correspondence from a year ago, they said they would not refund the renewal fee, and again offered a free alternative product.
I WOULD ADVISE YOU TO NEVER GIVE THIS COMPANY YOUR CREDIT CARD/PAYPAL or other payment info. They abused that in my case to unethically take my money. They might do the same to you!

Clearly from the other feedback here they do this on a frequent basis.

In my experience, COMPLETE SCAM!

Tip for consumers:
In my experience this was an ineffective product and others have reported similar experiences. Ethical companies will reimburse automatic billing if you immediately advise them but this company refuses to refund. Even in my case where I clearly advised the product would not work for me and immediately asked for the original payment to be refunded, (they refused), they stilll abused my trust and went ahead and billed me again a year later.

Products used:
IPhone iCareFone software - did not work, would nhot refund, a year later they charged me again and would not rtefund even when I piointed out my original complaint and requerst for a refund a year ago.

DO NOT GIVE THEM YOUR PAYMENT INFORMATION!!

Thumbnail of user midnightshan064
India
1 review
0 helpful votes
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October 7th, 2023

I recently downloaded and started using this iOS app and I must say that my experience has been quite positive so far. The app boasts an intuitive and user-friendly interface that was easy to navigate and understand. The color scheme and overall design of the app were also visually appealing and made for a pleasant experience.

One feature that stood out to me was the [], which was incredibly useful and efficient. The app restore functions worked smoothly. I was impressed with how easy and convenient it was to use without any glitches or errors.
Another aspect of the app that I appreciated was the data transfer beetween ios and computer. This feature was easy to access and made the app a valuable resource for my needs.

In addition, the app ran smoothly without any noticeable lag, and I did not encounter any bugs or crashes during my use. The app also loaded quickly and efficiently, making it easy for me to access and use it whenever I needed it.
Overall, I highly recommend this iOS app to anyone looking for IOS PC app with an intuitive interface, useful features, and quick loading and functioning capabilities. It has definitely met my expectations and has become a new favorite of mine.

Tip for consumers:
User friendly

Products used:
Tenoshare icarefone

Service
Value
Shipping
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Thumbnail of user brandonl508
Georgia
0 reviews
0 helpful votes
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June 23rd, 2022

ZARA was very helpful very professional and did a job well quick to respond and all this was done over email customer satisfaction at his best the product is also awesome

Thumbnail of user christophers2155
Texas
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I don't do very many things on a computer and I don't know to much about software n phones either, but every question I had to both of my issues with each android or iPhone was answered right away and the customer service was great. The first time I ordered 4ukey for iPhone I accidentally asked for the software On windows instead of my Mac and they responded right away with a new key and explained the process to me n I would recommend this to everyone cause we all have issues with our phones eventually or know someone close to us that will n whether it's the 4ukey for ios or the 4ukey I eventually got also for my daughter's Droid the apps are easy to use and everything works perfect.
I've just a t now downloaded the reiboot for Droid for my daufmghters phone and the will always have a customer from me cause I'm sure they will always be coming out with newer software needed for newer updates.

Tip for consumers:
everything is easy to use and if u have any questions than that respond right away. So really no tips needed

Products used:
4ukey for ios
4ukey for Droid and reiboot for droid

Service
Value
Shipping
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Thumbnail of user anbrepairoakland
California
1 review
0 helpful votes
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October 21st, 2023

I had the lifetime license but that had issue. Can't even sign on. It keeps saying that it can be only used on 5 devices. But I have only installed it on 1 device and it wants me to purchase again.

Thumbnail of user merilyness
PG
1 review
0 helpful votes
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October 7th, 2023

Once download is good all is good with TenorShare. Love the app...keep it coming.
Had a problem with my iphone 7 and got stucked in Recovery. Thanks TenorShare.

Service
Value
Shipping
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Thumbnail of user ejuha964
Finland
1 review
0 helpful votes
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October 7th, 2023

The program works as it should. Quick answer to my problem, and when I previously changed the product from a one-year membership to a life timet one, I quickly received a refund. I recommend.

Tip for consumers:
Thank you.

Products used:
iAnyGo

Service
Value
Shipping
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Thumbnail of user cnesbit209
California
1 review
0 helpful votes
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October 7th, 2023

As I must have the worst look in the world I've had two laptops great tenoshare has been so gracious as to help me many times over when I didn't understand the program or I needed help to try to download it again or whatever the case may be they're great I'd recommend them to anybody

Products used:
Android 4 u

Service
Value
Quality
Thumbnail of user vinithg86
Singapore
1 review
0 helpful votes
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October 7th, 2023

I faced a problem with the order, but the support ticket was answered very quickly and issue resolved in no time. I am happy with the purchase and do recommend it. Go for it.

Products used:
4MeKey

Service
Value
Shipping
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Thumbnail of user orik4
Israel
1 review
0 helpful votes
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January 30th, 2022

When you need them they respond quickly!
They are very nice people.
Just buy them! And you will save time and money!
Thank you for help me!
Ori from Israel :)

Thumbnail of user simone.frattegiani
Italy
1 review
0 helpful votes
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October 7th, 2023

I like this software, it's not bloated like others of its kind and if you only need to export your whatsapp chats to your PC this is fast, easy and convenient.

Thumbnail of user vivekgupta26
India
1 review
0 helpful votes
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October 7th, 2023

The software is very much capable of removing the lock and password if you ever forget any of these to make it work in device.

Also the support team is very helpful to resolve any of your queries.

Tip for consumers:
The software is very much capable of removing the lock and password if you ever forget any of these to make it work in device .

Also the support team is very helpful to resolve any of your queries.

Products used:
Temorshare4ukey

Service
Value
Shipping
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Thumbnail of user fung68777
Hong Kong
1 review
0 helpful votes
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October 7th, 2023

I'm a customer from Hong Kong and I found TenorShare customer service to solve my problem and they replied my email very efficiency. Thank you so much.

Service
Value
Thumbnail of user terrius605
Texas
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

This is absolutely one of the best programs that I've used and the customer service has been great.They assisted me when I needed help and always came thru for me when I was lost-Terrius Purvey

Products used:
Tenoshare 4ukey

Service
Value
Shipping
Returns
Quality
Thumbnail of user assassin.warsi217
GB
1 review
0 helpful votes
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October 7th, 2023

The customer service is great
When something didn't work, they understood and and ended up giving me help and help
And then a lifetime subscription as well

Products used:
4ukey

Service
Value
Shipping
Returns
Quality
Thumbnail of user myselfmilanmanuel
India
1 review
0 helpful votes
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October 7th, 2023

It is the best software to use to unlock any apple devices. It has been useful, reliable and efficient. The other positive hand is the support team. They help the used every time.

Products used:
Software

Service
Value
Shipping
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Thumbnail of user mwsytyt13
Libya
1 review
0 helpful votes
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October 7th, 2023

The fact that it is the ideal solution to recover deleted files. What distinguishes this application from others is the speed of performance, the simplicity of its use, and the wonderful result.

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Thumbnail of user angelh84
Angel H.
Typically does not respond to reviews

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